Review: Touchstone Insurance
I just wanted to share my experience with Bill aka Masked Bandit from Touchstone Insurance. a family member was hit by a drunk driver and her insurance company was jerking her around a little so i decided to give Bill a call to see if he can offer some advice and insight. Now this had nothing to do with Bill what so ever but he took some time out of his busy day to actually help me out and clarify alot of things when he could have just said this is not his problem and to contact our own insurance company. Thanks again Bill and if any beyonders need insurance i would highly recommend Touchstone insurance:thumbsup:
Review - Touchstone Insurance (Masked Bandit)
Ok, bit of ass kissing time
I've mentioned a time or two how pissed off I was getting at my (now) previous agent... We had so many problems it wasn't even funny... Constantly having the stupidest issues - wrong insurance on wrong vehicle, vehicles I don't own being covered (seriously mailed pink slips for someone elses vehicle, but my name on it), nothing but problems with the simplest stuff - ie what day payments should come out. It was everything, the personal & company vehicles, the house, the business liability - everything was totally and royally f*cked.
Right at christmas, we thought we were cancelled - as once again NSF'd - incorrect date again, and 3 payments instead of 1?!?!?! (regular payment on the 15th, then for some reason 3 more on the 23rd? not jan 7th???) Broker was completely closed - until jan 10th or something ridiculous.
Contacted 2 others, and informed my wife - the third was to be Masked bandit (she didn't like that so much) - we had a quote very similar to what we were paying... A middle quote, which had some odd coverage gaps (even to my untrained eye it was obviously different) and Bills...
Bill's was the highest... Confused back n forths... Bill's home insurance was substantially higher. Rest of pricing - within dollars.
Realize - this all goes down between xmas and new years... Bill's answering - first time every time, emailed replies in minutes - the other companies, are kinda sorta not really there...
We go with Bill, cancel everything with the previous morons (nice and easy, bill provided all the paperwork, all the details, sign and email)
So previous agent, and 2 who were quoting us - were making the same mistake... Apparently our insurance - was basically for a miners shack; Maybe he can explain better, but we were being insured for 1300sqft total, instead of 2600sqft. So if the house had burned down/flooded/destroyed by a meteor, we'd be covered for half the house. Nowhere near enough to actually even replace even the basics...
Bill's been an absolute pleasure to deal with, everything's been easy, simple, straight forward... And most importantly - CORRECT.
Bill, I kept my last "good" broker for 13 years. I expect you to hang on for at least 20... I'm gonna loose my mind if I have to do this broker hunt again :)
TL;DR - Use masked bandit @ Touchstone Insurance, he's awesome!