Terrible service @ Poor Boy Tire
i went to poor boy 2 weeks ago and thought i would let you all know about my experience....
i went in wanting to swap my tires over from winter to summers on my subaru, i got there, the rates were good, and i've had good experiences with them before, so i went here obviously again, although this time was way worse....
while they were replacing the tires, they were on the last one and told me that they could not mount my summer tire as replacement for this one winter tire, (note: they swapped the tires for me last fall), they say whomever took the tire off the last time could have damaged it as there was a gouge on the inside of the tire that was "not repairable"
(i worked for kal tire once upon a time, this tire was fine)
they said i need to buy a replacement and that they only had NEW tires, i told the owner that i could not replace just one tire, he then said "i'll check on a set of 4.... moments later he comes to the waiting room and tells me it will cost $1300 and it's the "last set in town", bullshit....
after telling him i didn't want the tires he asked "what do we do now" i said to put the winter tires back on, simply enough, he walked off and yelled at his employees to put the winters back on and expressed how unimpressed he was....
when they were on the last tire (my drivers front), the one "tech" joked and laughed, all i heard was "hey, you should do this to-", and that was the extent i could hear, they crowded around the one tire that was being put on, i couldn't see what they were doing but they put them all on and he said "ok lets clear the bill", we went to the front and he tried charging me for 7 tire change over's coming to a whopping $140, i was confused as to why it was so much when i was understanding that i would owe some in the very least, he they said that i needed to pay them and there was no questioning it....
at this point the waiting room was occupied by.... 5-6 customers, i asked him why he didn't check the tires before they started mounting them, they said that they forgot and mentioned that whomever took them off before damaged the one tire and that it wasn't their fault, right then i TOLD them that THEY were the one's who touched the tires last and all he could say was "oh really?, we didn't check either?, oh well.... the bill is $140"....
at this point i'm getting pissed off because i know this guy is trying to get the best of me, i tell him it's bullshit and i'm not paying, he then says; "you didn't have money for new tires, i dont expect you to have money for this then" and got mouthy infront of everyone there, i got my keys and walked to the back, left, and drove over to my friend's shop, they checked the tire and sure enough, it's fine to put on (as i knew)....
regardless, when i saw my car in the sun i noticed they scratched every single rim and that my one winter tire (drivers front) now has a nice buldge in the side, i was NOT impressed and didn't go back because my car was just being taken into the shop to have the tires put on a second time....
not impressed with the service i got with the shop, and will NOT recommend them to ANYONE, the guy at the front, lanky with glasses is a fucking mouthy moron who should watch who he lips off, because the next person may not have been as calm as i was on this day....
anyways, wanted to share the story with you guys, hoping that you avoid this shop like a plague, i plan on filing a formal complaint with the better business bureau, i'm not expecting to have anything drastic happen, but in the very least, have a nice negetive review on file with them....
Quote
very professional. Call and ask to speak to the owner and explain what they did to your tires, and get your buddy to write a letter saying the tires were perfectly fine. Maybe the owner can do something for you.
Originally Posted by DonJuan
