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G
Wannabe Banned User

Location: Calgary
What I drive: Skateboard
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quote:

I also bought my R from Ryan. What dealer is preferred for servicing in Calgary?

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Old Post 04-21-2017 10:40 PM
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chongkee_
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Location: Calgary
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quote:

Originally posted by G
I also bought my R from Ryan. What dealer is preferred for servicing in Calgary?



So far I've had good experiences with 5th Ave. Been going to them since 2013.

Heard good stories from Tunedub as well.

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Old Post 04-21-2017 10:42 PM
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LilDrunkenSmurf
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quote:

+1 for 5th ave. Stay away from Northland (even if it is only minutes away).

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Old Post 04-22-2017 12:30 AM
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max_boost
Beyond Bully

Location: Chinatown
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quote:

don't think I have heard anything good out of the Northland service department all these years since I have owned a VW (since 09).

South Centre or 5th ave for me

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Old Post 04-22-2017 12:31 AM
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heavyD
Fifth Gear

Location: C-Town
What I drive: MK7 Golf R
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quote:

What's the deal with Northland? Shoddy service? Overcharging? Ideally it's the most convenient location for me but it seems like everyone says to avoid them.

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Old Post 04-22-2017 01:59 AM
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rage2
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quote:

Sales side, wouldn't move on pricing at all when I was GTI shopping. They had a car with options I wanted, except for one (rear airbags IIRC) which I didn't want, asked to discount that off, something like $300, nope. Said it's an important safety feature and I'd be silly to not get it optioned with it.

Bitched about it to a friend, who knew someone at Southcenter. They called me up and drove a GTI with my exact specs to my office for me to see. Even gave me a hefty discount. Bought it on the spot. Pricing/discount details inside:

http://forums.beyond.ca/showthread.php?threadid=212211

Service? Well...

Originally posted by rage2
OK, here's my story.

Jan 2009, my GTI started to make a clunking noise once in a while when turning. Classic CV joint failure noise. I assumed it was from the cold weather. Shortly after, it developed a really random hard vibration (whole car shook) from the CV so I brought it in to Northland Volkswagen Jan 20, 2009 because it was close to my house. Figured it was a warranty repair.

They called me in the afternoon and diagnosed the problem as my aftermarket springs and shocks. And, they charged me for it since it's aftermarket and not covered under warranty. I asked them if they even looked at the CV joints. They claim that they checked the CV joint and it was perfectly fine. Here's my bill.

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The noise continued and 2 weeks/600km later, the vibration all of a sudden got REALLY bad on Feb 3rd 2009. So I dropped it off at Southcenter Fine cars, where I purchased the car. It's far from my house, but whatever.

2002civic was a service advisor there, and took good care of me. Got me in without an appointment. 2 days later on Feb 5th 2009, the car was fixed under warranty. Sure enough, the CV boot finally ripped, leaked the rest of the grease out, and killed the CV joint, causing massive vibrations. Here's my under warranty bill, along with the description.

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» Click image for larger version

So, 2 more weeks went by, the car was perfect. It was the damn CV joint, confirmed. So I'm pissed off at Northland VW and called on Feb 25th 2009 to get a refund. It's not about the money, it's the fact that I felt like I got ripped off. They were super nice about it. BTW - I bleeped out my name and phone number, so I don't get stalked haha.



So after that call, I never got a call back. So I called back the next day asking about it, and sure enough, they're refunding me. Watch for the check in the mail. Sweet, right?



Well, I totally forgot about it until someone posted this thread. I realized that it's been over a year, I didn't get my damn refund.

Never again am I going to Northland Volkswagen again. In my opinion, they're completely useless, or they're scammers.

Oh yea, 2 months later, they sent me this:

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» Click image for larger version

Suffice to say, that ain't happening. I just left it on my desk and was lucky to find it for this post.



Thread is here: http://forums.beyond.ca/showthread.php?threadid=306697

I just posted about it after zipdoa bitched about his service experience. Funny that I went to them because they were close too haha.

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Old Post 04-22-2017 02:09 AM
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heavyD
Fifth Gear

Location: C-Town
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quote:

Ha ha ha. That's messed up. They flat out decided they didn't want to work on your car because of the aftermarket suspension and had the balls to charge you $118 for putting the car up on the hoist. I assume they said the CV boot was fine just to get you out of there because if they actually checked it they would know it was ripped. I think it's going to be 5th Ave for me seeing it's close enough to work. I don't have the temperament to deal with that shit.

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Old Post 04-22-2017 02:50 AM
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rage2
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quote:

Yea they said it wasn't the CV and that the noise was coming from aftermarket springs. Never knew springs could click like CV joints haha.

So either they're completely incompetent, or they just didn't want to work on the car and blamed the first aftermarket thing they could find, charge some cash, and be done with it. Either way, shady.

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Old Post 04-22-2017 03:04 AM
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ercchry
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Location: calgary.ab.ca
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quote:

Originally posted by rage2
Yea they said it wasn't the CV and that the noise was coming from aftermarket springs. Never knew springs could click like CV joints haha.

So either they're completely incompetent, or they just didn't want to work on the car and blamed the first aftermarket thing they could find, charge some cash, and be done with it. Either way, shady.



This reminds me of when I took the Lexus to autotemp for the a/c to get refilled with the stuff they use to check for leaks... wasted my whole day and said they couldn't do it cause my car wasn't compatible with their lift cause factory air (and yes, I set everything to oem before I dropped it off)

Best believe I didn't give them a dime for that nonsense though

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cam_wmh
First Gear

Location: calgary / alberta
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quote:

If you must go to a Calgary VW dealer, go to 5th and see Pat (service advisor)

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Old Post 04-23-2017 03:10 AM
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colinxx235
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quote:

I just took my R in for its first service at the Southland location, I was pretty happy with everything
Booked me in quick, my service guy also owned a R so was super stoked on chatting about it and asking how I liked the car etc, they completed the appointment fast and car was cleaned good to go

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Old Post 04-23-2017 05:34 PM
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