Mar
09-30-2016, 02:58 PM
I assume if I hire someone to paint a fence and they quote me a price, then they're going to do whatever they have to in order to get the paint to stay on the fence. Now the paint is peeling off everywhere and it looks worse than before they touched it so I called them back and they're saying they don't guarantee against the peeling of the existing factory paint from the (metal) fence. They only guarantee their paint will stick to whatever they put it on......the old paint.
Naturally I told him that he needs to strip the old paint or do whatever he has to, just make it work, I don't care how. His problem is he says stripping all the factory paint off that fence would cost $20,000 and I believe we were quoted $6000 for the job. I'm kind of coming into this after my condo board has already given up and accepted it but I refuse to accept this garbage. Is this right? I can literally walk down the fence and pick all the paint off with my fingers.
And just to clarify, I'm still trying to get a copy of the actual quote we got but the painting company is stating that their original quote was only to scrape off any existing loose paint and not to strip it. They're saying they did scrape it prior to application but I can still peel it off no problem.
Here is the guarantee from their website:
Guarantee
All interior work is guaranteed for three years and all exterior work is guaranteed for two years from the completion date against peeling or blistering. Such guarantee refers only to failed areas and it is not transferable.
Guarantee limitations
We do not guarantee against: paint supplied by customer, moisture, mildew and heat problems, previous coat breakdown, walked on and varnish surfaces problems, galvanized metal surfaces, rust, bleeding knots, wallpaper breakdown, horizontal surfaces, color matching. We are not responsible for any previous damage. In case of any damage caused by the negligence of ProPainting Solutions it is agreed that the customer will give ProPainting Solutions the opportunity to rectify the problem. The standard preparation operations are: all loose material will be removed and any glossy surface will be sanded and repainted. ProPainting Solutions will repair only the areas where the problem occurred. If the customer changes the color after commencement of the job, or after the paint has been tinted, the customer pays additional costs. If any hidden conditions require work not originally contracted for, the customer must pay additional costs as is specified by ProPainting Solutions.
Naturally I told him that he needs to strip the old paint or do whatever he has to, just make it work, I don't care how. His problem is he says stripping all the factory paint off that fence would cost $20,000 and I believe we were quoted $6000 for the job. I'm kind of coming into this after my condo board has already given up and accepted it but I refuse to accept this garbage. Is this right? I can literally walk down the fence and pick all the paint off with my fingers.
And just to clarify, I'm still trying to get a copy of the actual quote we got but the painting company is stating that their original quote was only to scrape off any existing loose paint and not to strip it. They're saying they did scrape it prior to application but I can still peel it off no problem.
Here is the guarantee from their website:
Guarantee
All interior work is guaranteed for three years and all exterior work is guaranteed for two years from the completion date against peeling or blistering. Such guarantee refers only to failed areas and it is not transferable.
Guarantee limitations
We do not guarantee against: paint supplied by customer, moisture, mildew and heat problems, previous coat breakdown, walked on and varnish surfaces problems, galvanized metal surfaces, rust, bleeding knots, wallpaper breakdown, horizontal surfaces, color matching. We are not responsible for any previous damage. In case of any damage caused by the negligence of ProPainting Solutions it is agreed that the customer will give ProPainting Solutions the opportunity to rectify the problem. The standard preparation operations are: all loose material will be removed and any glossy surface will be sanded and repainted. ProPainting Solutions will repair only the areas where the problem occurred. If the customer changes the color after commencement of the job, or after the paint has been tinted, the customer pays additional costs. If any hidden conditions require work not originally contracted for, the customer must pay additional costs as is specified by ProPainting Solutions.