I've recently broken a bunch of my craftsman hand tools that I bought about 11 years ago. Are there any Sears stores in Calgary that actually carry a good selection of Craftsman tools anymore that I can pick up warranty replacements?
I went to the one in south center when I broke the first ratcheting wrench and besides a standard screw driver set and a few sockets they didn't carry anything so I was given a 1-800 number to call and try to get the tools replaced. When I gave them the part number stamped on the wrench they couldn't find it in their system (even though when you type it in the same tool comes up on sears.ca). Instead of replacing the tool they sent me a $10 gift card to sears that I had to pick up from the store (coincidentally they sent it to Red Deer then were surprised why I didn't pick it up).
I've since broken a flex head ratchet wrench, a regular ratchet wrench, a 3/8" swivel joint, and a 3/8" strong arm. I just want my tools replaced and the 1-800 number is a nightmare to deal with and I haven't gotten anywhere with it.