Yesterday I decided to stop by Valentine Volvo to take a look for an awd wagon and I was greeted by Bruce Ellis, I told him what I was after and my budget for a vehicle. Bruce and I looked at a couple wagons then he told me about a 2015 xc60 they had on the lot, so I looked at it and we took it for a test drive. At that point I was very interested, it was the right color, it had all the right options and we explored it further and we spoke about my 2015 GTI PP I was looking to trade in. The manager had a look at it and Bruce asked if I wanted to take the vehicle over night so my wife could look at it and they could work out the trade value on my car. I was very interested, so I took him up on the offer and took it home for the night. My wife and I agreed the Volvo would be a great fit for our family and agreed if the numbers lined up we should buy it. This morning I went to drop off the xc60 and buy it if everything looked good(financially). I went in and Bruce and I sat down and he said they would do $32,000 on my GTI and the xc60 was $36,388. I thought it sounded good since they were offering little to no discount and the trade value was close to the buy out on my lease, so Bruce and I signed an offer and he went to see if he could get me a thousand or so off. When he returned he told me that his manager wrote the wrong trade value and it was $10,000 less. He said he would call around and see if he could get a better value and he would get back to me. Later we spoke on the phone several times and basically the trade value would come up and Valentine Volvo wouldn't offer any discount on the vehicle so we could make a deal. The last time we spoke I was told that the car had been sold to a couple in Edmonton and maybe in the future we could look at a different deal on a different vehicle. Bruce was great to deal with, but I am very disappointed that the dealer wouldn't make any effort to make things right, I even offered to come up and meet them in the middle after their error. Anyways that was my experience at Valentine Volvo, a very disappointing experience.
Update: So last week Bruce called me and let me know that a near identical car came in to stock and was holding it for me and to let him know if I wanted to come check it out. I went down to Valentine Volvo and took it out and everything was great plus it came with a hand full of extras, so Bruce said he would run numbers and let me know asap and would hold it for me until we either made a deal or didn't. The next day Bruce gave me the numbers and showed me the cost on the car and what they were giving me on the trade and now I pick up the vehicle next week. They came back and made thing right IMO.
Last edited by kvg on 04-19-2017 at 02:05 AM
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