Excellence Auto is not a registered corporation or trade name in Alberta. It is associated with AUTOSELL out of Las Vegas Nevada (that is where the credit card gets charged from). A representative told my husband on the phone that they had a buyer ready, but that the financing can't be processed until you sign onto their services. I called to speak to the "Richard" salesman from a different phone number, but could not stay on hold to wait for him and could not get a call back until I provided a phone number that they had on their file already. I gave them the original phone number and got a call back - was told that they make money on the financing deal - borrowing from big banks and lending at a higher rate. The caller display comes up as a local phone number, but they have no physical business address on their site.
The contract my husband signed stated that "Any timeframe for the sale of my vehicle discussed with me was simply an example of how quickly Autosell would like to see the vehicle sell and not a promise or guarantee of any." The charges on your VISA are in US dollars. They sent a contract to my husband to be signed electronically and indicated both my name & my husband's (so he was signing for me). They called my husband after he signed on to tell him that the financing would take 2 weeks to process.
By email, I disputed the validity of the contract because my husband was not authorized to sign for me and I did not agree to the terms and the vehicle was only registered in my name. I was told on the phone that I was treating "Richard" like a criminal and why would they go through all of this for $500 and that this was legitimate. I told him to produce the buyer or give me my money back. They did not provide refund.
To be safe, I cancelled my contract within the 3-day cancellation period stated on their contract - I should have received a refund less a processing fee - they told me that I was not within the three day period. For this to be true, they counted the day of signing as one of the three days.
I was going to sue them in small claims court, but because Excellence Auto is not a registered corporation or trade name this would be difficult.
In the end, I went to my VISA company and lodged a Fraud claim - told them about the contract, the verbal assurances used to entice us to sign etc. If they disputed our claim, I said that I want the name and contact information of the person and details about the company (so that I could sue them myself). I asked VISA if they keep track of these 'businesses' and they said Yes - so if you know anyone who has gone through this, tell them to speak to VISA and let them know - even if they can't get their money back now, it will flag the company doing this.
VISA gave us a full refund with interest. Awesome result for us, but I don't want any other person going through this so share!
Experiences like these attack the good and hope in people. It preys on the foundation of good community. It made me much more skeptical in all of my other dealings selling my vehicle - I don't want to live like this. There are good people in the world - we need to stand together against the "ghosts" that prey on our trust and humanity.
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