Seems like this is a clear cut case of whether or not the wording of the contract was followed by the company. Would have to see the whole contract, including the fine print (which she will say she did read, but in reality didn't), to see if they guarantee that all matches and arranged meeting will meet all the criteria laid out by the client. Chances are she gave them lofty targets for dates, accompanied by a helping over overselling on her part.
Online dating isn't much easier than finding someone another way. Men and women alike lie about everything from their interests to their weight. They'll crop pictures, use creative angles and filters and use ones that are months or years out of date. It's probably pretty rare to find people on an online dating website who honestly answer the questions, post good, up to date photos and don't have ridiculous double standards.
See Crank. See Crank Walk. Walk Crank Walk.