Spoke with the manager. Nice guy, he was the one I dealt with the day of the robbery.
I worked out before I spoke to him. I took my usual spot on the first treadmill by the door for a roughly 45 minute run. In that time, I kept track of how often the front desk was left unattended. By my estimation, roughly HALF the time, there was nobody there at the desk. The fob reader was left on the counter for patrons to scan in, and there was nobody there to verify who was coming or going. Keep in mind, this was a Tuesday around noon, a pretty busy time.
In fact, after my workout, I went to the desk to ask to speak to a manager, and I had to wait for close to 5 minutes to speak to anyone, because there was nobody at the fucking counter! At one point, I saw 6 employees behind the desk, and yet for half the time, there were zero.
So, I when I finally met the manager (again, nice guy) I asked to follow up, if he had heard anything from the police, etc (which he hadn't) and raised my concerns about the desk being unattended. He assured me that beginning in May, all GoodLife locations were moving to a photo identification system as part of the membership. Time will tell I guess...
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