Another car buyer's remorse thread

[zhao]

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To add to this discussion, I don't believe there are any damage/repair disclosure laws in Alberta. Blame AMVIC for that. In other provinces dealers have to disclose repairs over $3k (Ontario and Manitoba IIRC).

Pretty fucked that the car was delivered with no PDI and with unrepaired damage.

There are. It's 'anything that may affect the customers decision that the dealership knows or should of (we're still using of in this thread right?) known needs to be disclosed to the customer'. That's an amvic statement (they probably would say 'of' too).

So there is a reason you get a mechanical fitness report and a car fax at dealerships on used cars, but imo nothing ever gets disclosed for damage that was repaired on new cars; I've never seen it first hand anyway. I've told customers who owned their car since new and never have gotten in to an accident before it it that I know for a fact that their car has had a major repair on it, and I've done that far more than once. The worst was a grand Cherokee that had the complete side and front end repainted and looked like both doors were likely replaced.

It may not even have been the dealership fixing it as I've looked at dealer cars for defects that were actually shitty repairs done on them at the factory. I remember a ram a dealer just got off the truck that someone cut the inside of the door open and repaired something as it had an extra bead of seam sealer trying to hid that

[riander5]

Burn it down and collect the payout. Only option now

[dj_rice]

Called back the GM and here is his offer.

Swapping bumpers from a brand new vehicle on their lot, that is the same color and options as mine.
Reimbursing me the 3M I got done
New tank of gas
Complete detail
Re-print of my window sticker

I really pushed the for notion I purchased a brand new car and if they do this swap, even though its a good offer from them, back of my mind, it will still be a car that they fixed and not a car I paid for. I would like to have a brand new car, start off brand new and fresh and be done with the old one.

The GM countered that with all the things I went through, thats the reason they are offering a full bumper swap vs re-pairing and repainting the bumper for me.

I'm not too sure how I feel about this just yet and am waiting a response from Infiniti Canada before I decide to do anything. At this point, should I just park the vehicle and not drive it till a resolution? Or continue driving it till they figure something out?

[flipstah]

That's an awesome deal. Why does it matter the bumper came off a different car? So long as the color matches, you're gold.

[never]

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That's an awesome deal. Why does it matter the bumper came off a different car? So long as the color matches, you're gold.

Yeah, offer seems more than reasonable to me.

[Mitsu3000gt]

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That's an awesome deal. Why does it matter the bumper came off a different car? So long as the color matches, you're gold.

What would worry me is that they tried to cover up damage on this car once already hoping he didn't notice - what else did they do to it? Down the road, what else might they try to cover up? There is zero chance the guy who drove his car into a curb didn't notice. I would want a different car. Next best option would be new bumper off another car + all the other stuff he's being offered. $50K may not be a lot of money to everyone but it doesn't come easy to everyone and I would expect it to be perfect.

If they have two of the same or similar car, the dealer wouldn't mind swapping them unless they know something is wrong with it. If they won't swap it, that would be another red flag. If the car only has 200km on it, that's less than you would put on it for a 24hr test drive or if the car stayed on the lot for a while, so that shouldn't be a big deal.

[flipstah]

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What would worry me is that they tried to cover up damage on this car once already hoping he didn't notice - what else did they do to it? Down the road, what else might they try to cover up? There is zero chance the guy who drove his car into a curb didn't notice. I would want a different car. Next best option would be new bumper off another car + all the other stuff he's being offered. $50K may not be a lot of money to everyone but it doesn't come easy to everyone and I would expect it to be perfect.

If they have two of the same or similar car, the dealer wouldn't mind swapping them unless they know something is wrong with it. If they won't swap it, that would be another red flag. If the car only has 200km on it, that's less than you would put on it for a 24hr test drive or if the car stayed on the lot for a while, so that shouldn't be a big deal.

Would you buy a car full price that has 200km on the ticker? The losses would be great for the dealer.

[carson blocks]

New OEM painted bumpers would make things square for me. The prep/paint quality and match won't be a concern so it's a better option for you than the repair. Yeah you're sour on the whole thing now, but it sounds like a fair resolution, and other than the bumper damage, there's nothing inherently wrong with the car. If they screw up changing the bumpers and scratch something, then start screaming for more, but for now this sounds like a fair solution that should satisfy most reasonable people.

[Mitsu3000gt]

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Would you buy a car full price that has 200km on the ticker? The losses would be great for the dealer.

I wouldn't imagine it's an issue. I can't even remember the last time I test drove a car (not a demo) that had less than 200km on it. That's only about 4-5 test drives worth. If they were willing to sell a customer a car with a damaged bumper that they were hoping he didn't notice, they should be willing to eat the depreciation on 200km to make things right in my opinion. I've had dealers peel off shipping plastic so I could go on a test drive and put 40km or so on it - I've never seen anything that would suggest it's a big deal to them. You can also go on a 24hr test drive and easily put 200km on the car. If he's driven it a lot more though it will be harder and harder to get a proper resolution and he may have to settle for the bumper.

[J.M.]

That's a sick deal the GM made imo, I'd take it.

[redblack]

The red carpet has been rolled out for you, take it. Still not a industry hook up though

[max_boost]

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The red carpet has been rolled out for you, take it. Still not a industry hook up though

Give him another brand new red car and that would be the hook up?

The offer from the GM I think is really good unless dj_mar believes this car is cursed. I wouldn't drive it until everything is sorted. 200kms isn't much and probably won't matter to someone who is leasing so the dealer could take it back however not sure how much paper work is involved.

[flipstah]

dj_mar lmao

[Doozer]

Man, OP's got a good deal. I'm not sure I trust the dealership based on their behaviour, but I'd take the deal and get out while you can.

The 2 big things with a bumper - 1) it's going to take a shit-kicking no matter what, so you've got maybe 6 months with this "perfect" bumper and 2) it's not a mechanical repair. This is cosmetic. I'd be more concerned about the "newness" of the car being tainted with a mechanical repair. Like oh, we had to replace the fuel pump before the car even left the lot - you'd always wonder if something else was going on in there. With a bumper, it's cosmetic, and will likely be beat up shortly soon anyway.

It's a good deal, take it and finally enjoy the new ride.

[Disoblige]

I think Mar is younger than dj_rice...

[dj_rice]

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Man, OP's got a good deal. I'm not sure I trust the dealership based on their behaviour, but I'd take the deal and get out while you can.

The 2 big things with a bumper - 1) it's going to take a shit-kicking no matter what, so you've got maybe 6 months with this "perfect" bumper and 2) it's not a mechanical repair. This is cosmetic. I'd be more concerned about the "newness" of the car being tainted with a mechanical repair. Like oh, we had to replace the fuel pump before the car even left the lot - you'd always wonder if something else was going on in there. With a bumper, it's cosmetic, and will likely be beat up shortly soon anyway.

It's a good deal, take it and finally enjoy the new ride.

Very good point!! I said I'd sleep on it and think it over and decide. But you are right, the bumper will take a beating soon BUT then at least I know its a new bumper and I did the beating on it.....then I can't be mad at anyone

[Mitsu3000gt]

Why is the bumper destined to take a beating? He has 3M for rocks, and it's very easy to never drive it into a curb. I've never wrecked or curbed one of my bumpers before and I don't take any special care. Especially if this thing is his baby, I would expect it will be kept in very good shape.

I would try get a new car, if that fails, take the new bumper and either way I would definitely switch dealers for service because they already tried to screw you once.

[max_boost]

Well it's like the one thread where the Beyonders got their living room floor scratched from furniture delivery or whatever it was lol half said the floor will get scratched anyway so no big deal and the other half said, screw it, brand new house, new floor, replace it all (ok maybe replace that section) haha

[HiTempguy1]

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That's an awesome deal. Why does it matter the bumper came off a different car? So long as the color matches, you're gold.

Because now they are going to get their fucking useless lackeys to do the swap and probably fuck up all the clips and mounting points for the bumper. No f*&king way in hell I'd agree to it.

I'd demand a new car Zhao has explained it pretty well, its going to be a fuck show no matter what, the paint isn't going to match, and at the end of the day, OP has made it pretty clear he will always be irritated by it.

That isn't just a "scratch" either, every single person in this thread would LOSE THEIR DAMN MINDS over that.

[dirtsniffer]

Hahaha some poor sap is going to buy a new car and get your repaired bumper.