bksze
09-05-2005, 05:25 PM
The following situation pertains to a retail store computer.
Initially, the setup was a HP laser printer hooked up to an AMPM inventory control program. This allows receipts to be printed on a paper copy, not just as a till tape. Everything worked perfectly, until the printer sucked up a plastic bag. This caused the roller to jam up and basically cost more than it's replacement value to fix.
I installed a new printer to the computer, but ever since, the receipt print out has been flawed. Where originally it used times new roman font, the new printout is in arial. The alignment is completely off and it is no longer functional as a receipt. There is no print settings to change as it prints from the program. I'ev called the help line and the only thing they could suggest was to use another HP printer, which is what we're using. I've also tried finding a default setting in which to change the font or alignment however nothing seems to work.
The only useful information I can give is that the file to print is a dos text file. Is there anyway to do a print preview? Anyone familiar with dos text files? is there anyway to change the alignment?
The only other option is to call one of those nerds on call to come and figure it out, but I'm sure it's just a matter of settings, however getting to them is the problem.
There are no font or alignment options for printing out an invoice within the program itself, however the till tape is still perfectly fine when printing.
TIA
Initially, the setup was a HP laser printer hooked up to an AMPM inventory control program. This allows receipts to be printed on a paper copy, not just as a till tape. Everything worked perfectly, until the printer sucked up a plastic bag. This caused the roller to jam up and basically cost more than it's replacement value to fix.
I installed a new printer to the computer, but ever since, the receipt print out has been flawed. Where originally it used times new roman font, the new printout is in arial. The alignment is completely off and it is no longer functional as a receipt. There is no print settings to change as it prints from the program. I'ev called the help line and the only thing they could suggest was to use another HP printer, which is what we're using. I've also tried finding a default setting in which to change the font or alignment however nothing seems to work.
The only useful information I can give is that the file to print is a dos text file. Is there anyway to do a print preview? Anyone familiar with dos text files? is there anyway to change the alignment?
The only other option is to call one of those nerds on call to come and figure it out, but I'm sure it's just a matter of settings, however getting to them is the problem.
There are no font or alignment options for printing out an invoice within the program itself, however the till tape is still perfectly fine when printing.
TIA