Another Speedtech "experience"...

[BrknFngrs]

After scanning through the forums i saw a few posts regarding speedtech so i thought id post this up, just to share my experience from today.

Basically, i took my car in today to get S2000 seats installed (into a civic) i was quoted 2 hours. I show up at speedtech right at 9, give them my car and head to work. When i dropped my car off i had already pulled the passenger seat so it was nice and easy to work with, had the bolts that had been removed in a labeled ziploc as well. I show up to pick up my car about 6 hours later, they tell me its not done and to come back 3 hours later. I ask them if i can go check it out, they say no. So i get a call a few hours later saying that it took "a little" longer and they proceed to tell me it took them six hours to modify the seats and that there was extra materials costs too. (6 hours to modify foot location on 2 seats????) When i got there I had the tech fully explain what he did and he said that "there was alot of measuring involved".... The end modifications ended up being moving the feet about a half inch wider and adding an extension to the rail on one side of each seat.

When checking out the quality of the work i notice that there is a 1/4-1/2" of threading between the foot of the seat and the hole in the floor completly showing. (the bolt was no where near in properly) I point this out to the tech, he looks closer at it and after a little persuasion he offers to fix it. So he proceeds to just grab the ratchet and tighten it down. Since this tightening just bends the feet i start looking at the welds in the area and point out a few that are kinda iffy. He ends up taking out both and reinforcing the outer feet's welds...which took about 20 minutes total. And after looking at the rails there is nothing added that a shop familiar with welding shouldn't have in there at all times.

This really got me thinking, if he can fix it in 20 minutes how did it possibly take 6 hours to do? (i do understand getting it the first time would be harder...but 6 hours??)

I was told that they can ONLY bill me for 4 hours by the guy who gave me the 2 hour quote. After seeing that i was obviously unhappy with the situation he said that its "just one of those things" and "he has to pay his guys".

Basically, after that rant, im just asking for feedback on the situation. How common of a problem is this with speedtech?? Any suggestions for what i can/should do?

[b_t]

sounds like the opposite of what happened with me at autodream, at least the tech was helpful.. when I went to them, the guys in the back were fuck all useless.

[Vietsta]

i don't like the people that work at speedtech. i find them rude

[Graham_A_M]

I hate that place, and wont go back. They were totally unwilling to help. Their "on sale" price for Falken tires was higher then the regular Kal-tire price of the same tires. :rofl:

Thanks to the attentiveness to the customer, the 3 person line up took 40 minutes to get through.. that was great!

:rolleyes:

[Vietsta]

i think that they only want the people that buys lots of stuff and crap. and the small guys like us that just buys 1 or 2 things are nothing to them

[BrknFngrs]

so it appears that speedtech problems are fairly common...

[arian_ma]

Hey man, I understand your situation fully and I know you have the right to be pissed, but look at it their way.
I was there today, and in the back (including inside the shop) were 6 cars, all being worked on. Now you have to realize that things do go wrong, a lot, when working on cars, because nothing is as easy as it seems. And to be fair, the other cars were there before yours. I'm not saying this is the way I want to be treated, but you still have to understand that things can go wrong. I think what probably happened was that something went wrong with one of the other 5 cars, and they tried to fix it because it was something major like engine work, and your car fell back in line. It happens all the time at any shop you go to. Seeing as you were not impressed on the phone, he tried to do the job as quickly as possible for you so that you would be happy, yet still things went wrong. In the end, he still tried to help you out.
Now if this was me, I'd be angry as well, but after seeing the back and how busy they actually are (with 2 mechanics working on all these cars) I can't say that I am surprised that it took them so long. But since I know where you're coming from, I would have also expected to be given a scheduled time where all of the mech's time would be devoted to my car, and not busy with other cars (though that would most likely take them a few more days to schedule you in).
There is no shop out there whose moto is: "Let's fuck around with our customers and see how pissed we can get 'em," cars are just a bitch to work on man.
Sorry about your bad experience, personally I have nothing but good things to say about SpeedTech.

[BrknFngrs]

i completly know what your saying about them being busy with other cars, and thats not 95% of why it pissed me off. Had they even phoned me and bin like "ya know, we got fcked over on another project, is there any way we can get your car back to you tomorow instead?" I would have been ok with it. I can understand that things go wrong, there are other projects, etc etc. But getting a completely fcked quote and getting comments like "well its just one of those things" does not make me happy. As for something going wrong with another car, thats fine, i understand that they have biiig projects on the go but there is no way in hell i should be paying for time that isn't fully devoted to my project. Which is the only thing i can think of that would make a job like this take 6 hours.

[WWJAI]

Originally posted by Vietsta
i think that they only want the people that buys lots of stuff and crap. and the small guys like us that just buys 1 or 2 things are nothing to them

:werd: i totally agree...the only time they actually offer us small guys who don't have heavily modded vehicles is when nobody else is really in the store

i wouldn't be surprised if during that 6 hrs they charged you, they only spent like 2 hrs on it and worked on the seats on and off

[Vietsta]

i knew someone would understand my point of view. i would rather stick to like tunerworks and autodream

[GoChris]

sorry to say I'm not suprised, just going there for parts a couple times turned me off from ever going back.

[JordanEG6]

Originally posted by Vietsta
i knew someone would understand my point of view. i would rather stick to like tunerworks and autodream

sometimes autodream isnt any better, sorry to say. but most shops get quite busy

[BrknFngrs]

i havent had any experience with autodream but it doesn't matter, they're not commenting on the fact that the shops get busy. Its more about getting shrugged off in general

[danno]

all i can say is you give someone a price you stick too it. they've been in business long enough to know what kind of time it takes to do this.

i've been there had my car worked on and they did good. just sometimes it doesn't work out but they should own up to the fact that they couldn't get it done when they said. i guess in the end you won't go back there so they will lose out.

[msommers]

I'm also not a fan of Speedtech at all. For one, they are one of the most expensive tuner shops in Calgary. I dealt over the phone with Autodream on an RS*R exhaust and he agreed to everything and hadn't even met me. I went over to speedtech and asked if they could match or go lower and it was no deal, just an outright "nope". Rims/tires are always more expensive there too. I agree with the atmosphere of it being a total chotch attitude where if you don't spend 10,000 to "get your foot in the door" with them, they don't like you. I've spent a lot of money at Autodream, and after awhile, you get to know the guys and can swing deals, start becoming more of friends....that's just business. But Speedtech has to learn to give a little. I've never bought anything from speedtech and never will.

As for your situation BrknFngrs, if you get quoted 2 hrs, you should have paid 2 hours. If they didn't know how long it was going to take, give a range at least or admit it's your first try at it. Paying for someone else's screw-ups on another car is totally bogus if that was the case. I have a feeling that putting those S2000 seats in your civic is like putting R32/R33 GTR seats in an S13, chop off the foot and weld on a bigger piece. It ain't rocket science. Would you mind posting picks of there rails on your car BrknFngrs? It would be much appreciated.

[BrknFngrs]

[QUOTE]Originally posted by danno
[B]all i can say is you give someone a price you stick too it. they've been in business long enough to know what kind of time it takes to do this.

:werd: i'll give em that this isn't a common swap so it mite take a bit longer but at some point it switches from "it took a bit longer" to "what the hell took so long?"

[danno]

yea i'll have to admit they are very expensive. i had a whole engine swap done by speedtech and it took 8 hours, it's a little messed up if they can't get 2 seats done in 6hours.

i'm happy i'm getting a gti, now i can go to tunerworks or concept 1.

[Mr_ET]

if you're looking to buy parts and you don't really care about money then with all means buy at speedtech. If you wana shop for the parts i am certain you can find a better price in another shop or online. as far as having parts installed i would strongly recommend somewhere else. Heard so many stories of them underquoting and underdelivering on promises. Many examples can be found on beyond.

I've been there a few times and always treated like dirt. they answer their phone while i'm in front of them asking questions. Always feel like i need to put money on the counter to get any sort of help or attention.

btw i'm 27 well educated and know what i'm talking about when i ask questions. I do research prior to going there so i don't waste any time. I am sure some other people have had better experiences that's just me.

i'm out!

[vtec]

ya i have to agree, if they quoted you 2 hours for the job, you should have paid 2 hours for the job.
Its not your fault they took longer or only quoted you that time.

I work in a dealership and thats how times/hours get worked out. ( that includes aftermarket parts aswell )

[msommers]

Well BrknFngrs was just over at my place, unfortunetly my camera died just as I turned it on!! But anyways, all I can say it total hack job. Imagine a straight piece of steel. Both edges cut down on either side so it will fold into proper positioning. And then left. Nothing re-welded at all. This shit wouldn't even come close to passing inspection. Its like the ghetto rigging of boring out the one foot hole and putting a giant washer on the GTR seats onto 240's. All I can say is WOW

[LittleAngel]

Originally posted by vtec
ya i have to agree, if they quoted you 2 hours for the job, you should have paid 2 hours for the job.
Its not your fault they took longer or only quoted you that time.

I work in a dealership and thats how times/hours get worked out. ( that includes aftermarket parts aswell )

:werd:

i book service apointments at a dealership, and when we quote someone a price or a time, that is what they will get charged. NO MATTER WHAT.

its a flat rate per job. quoted time is quoted time. no company can go back on their quote.

[BrknFngrs]

msommers thanks for the second opinion man. It reallllly makes me mad that they charged me through the teeth for something that isn't even safe....thats putting my life on the line because they are lazy.

[zain123]

i was at cms yesterday
they quoted me 2 hours i think for alignment and brake fluid (which sounded reasonable enough to me) and told me to come at 115 ish
i came then and it wasnt done .. not a big deal
they explained me the reasons and i didnt have a problem with it
came back an hour later.. actually paid LESS then what i was quoted before the job started .. which is unbeleivable.. i was quoted that.. if they wanted they couldve charged me the same amount and i wouldn't have known but they didnt

so :thumbsup: for cms and i ll definately be coming back !

and as far as speedtech goes, i think i remember once when i was ACTUALLY helped
and as mentioned above .. yes their prices on rims/tires are usually more then most of the places in town

please post the pics.. would love to see this masterpiece....

[2.2vtec]

I suggest go back and get them to fix it! You paid MORE then you were suppose to, at the VERY least it should be done right! :guns:

[BrknFngrs]

its funny, i called CMS before speedtech to see if they could do the install for me but they said that they wouldn't be able to do it. Which is too bad because it seems like everyone gets better service there. As for pics im gonna see if i can round up some shots tomorow or if im really lucky when i go in about the safety issues they will provide some service and fix the problem before i can get pics.

[dragonone]

see, why do 'we' as customers have to understand the problems they have in the back?
if you can't handle the load of work, then schedule it for another day, let the customer know before hand so they're not wasting anyone's time, or just hire more installers and get a larger shop (seeing how much of a rip-off it is)
i don't mind paying mind blowing prices for quality products and top notch service, but i'm not paying a dime for incorrect quotes and horrible service:thumbsdow

[smontyLS1]

+1 on what vtec said. The agreement was that for 2 hours labor they would install those seats. You should pay them 2 hours labor and the seats should be installed...correctly too. thats just now how you run a business.


They only have 2 techs and they work on 6 cars at a time?
Some one is making a killing.

[al-ti2d]

it actually scares me how many bad experiences people have had with speedtech fukking them over.. i don't think i'll ever be buying or getting anything installed from them because of all these bad stories

[LilDrunkenSmurf]

they really are horrible with prices... I asked them how much for an Si-R cluster would be... they quoted me 200... i asked JDM source the exact same question (i copied and pasted it) they said 150... and when i got there, only paid 120!

Speedtech is good... sometimes... i love looking around there... but if your actually looking for something, it better be big, you better know someone, and you better have cash

EDIT: I do have to admit... one time i did go there, and they talked me out of a big sale because it wasn't worth it... I think it may have been shadowz. So they aren't exactly money hungry.

[sabad66]

Original Post Removed. (Please read the Forum Rules and Terms of Use (http://forums.beyond.ca/articles.php?action=data&item=1) before posting again, or risk getting banned).

MOD EDIT: Keep on topic. Anymore posts like that and you will be banned.

[2.2vtec]

how are they still in buisness? hmmm.....

[sabad66]

haha sorry okay ill stop cuz i actually like beyond

[XylathaneGTR]

I'm sort of surprised there arnt any speedtech guys in here, possibly explaining this?

[WWJAI]

Originally posted by XylathaneGTR
I'm sort of surprised there arnt any speedtech guys in here, possibly explaining this?

probably because they know what they did was wrong and don't want to end up giving back the extra 2 hrs they charged the guy for...they've been ranted about lots recently on beyond, i'm sure they already know whats going on and what many ppl think of their business and customer service:thumbsdow

[sabad66]

well this was posted at 7pm so i doubt they are still on by then, but for sure on tomororw to explain this.

[Clever]

My car was at speedtech today too, I had my suspension done by them two weeks ago and something went awry with the install, nothing major it's actually pretty common with Solara's, but Will at Speedtech has been in contact with me trying to work around my schedule just so they can rectify the situation. No extra cost. (I don't see why they would charge me)

Out of all the shops I inquired with regards to getting my suspension done they gave me the best price and stuck with it, and this is my first "mod" to my vehicle so the whole "have to spend 10,000 in order to get service" comment is ridiculous, they have been nothing but accomodating to me, and all I have done so far is springs, struts and install, that did not total 10 grand:dunno:

[andres_mt]

Words to live by:
If you have the means to install something yourself, do so...otherwise have patience with the shops, especially this time of year.

[BrknFngrs]

how does my issue have anything to do with patience? I wasn't mad becuase i had to wait really, more so just with the whole price variation/unsafe finished product.

[rc2002]

As far as modifying seat brackets - there's a reason why a lot of shops won't do it. It's very hard to do and gets frustrating bringing the seats in and out and trying to line everything up. I feel sorry for people who take on a job like that. You never know how long it'll end up taking you since it is a trial and error process. S2k seats are difficult because there aren't any prefabbed aftermarket adapters for civics and the seat bases are pretty much started from scratch.

Modifying cars is an unsafe practice in general. I've seen firsthand what it takes to modify cars, and I'd say things are ghetto rigged 90% of the time - i.e. drilling holes in the floor pan/car body, cutting panels/carpet, etc. Nothing is as good as OEM (see sig.).

[romanianmagic10]

hey richardchan2002 do you drive a blue 5th gen turbo lude?

[FivE.SeveN]

+1 for CMS.... actually it's the only tuner place I've been to so far, so I can't say much... but their service rocks and they're cheap!! CMS FTW

[Mr_ET]

+2 for CMS BOB, Tien and Deetz rock

[rc2002]

Originally posted by romanianmagic10
hey richardchan2002 do you drive a blue 5th gen turbo lude?

Nope, that's not me. It's another member on these boards. I used to drive a white 5th gen lude.

[BrknFngrs]

[QUOTE]Originally posted by richardchan2002
[B]As far as modifying seat brackets - there's a reason why a lot of shops won't do it. It's very hard to do and gets frustrating bringing the seats in and out and trying to line everything up. I feel sorry for people who take on a job like that. You never know how long it'll end up taking you since it is a trial and error process. S2k seats are difficult because there aren't any prefabbed aftermarket adapters for civics and the seat bases are pretty much started from scratch.

As much as what your saying does make sense, it blows my mind that you know this but the shops doing the work dont. Instead, they throw out a random guess like 2 hours.

[legendboy]

legendboy wrote on 07-14-2006 08:39 AM:
Hey, i'm not exactly sure what i would charge for something like that. Please tell me your budget for this job.

Corey






BrknFngrs wrote on 07-14-2006 04:06 PM:
well i cant see it being much work, i just dont have any real metal work experience. Dont think it should take more than an hour or so, i set it in last night to look at it what exactly i was working with. Basically some bending can make 3 of 4 bolts fit, i just need a foot cut off and relocated for the last bolt. So i dunno bout budget, i dont see it costing too much? Maybe 100 budget on it? sound do able?




legendboy wrote on 07-14-2006 04:14 PM:
I'm not sure it is worth my time at the moment to do this job for you. I have quite a bit on the go. Thanks for asking anyways tho.

Corey




this is why i did not want to do this job when you offered me 100 thru our pm's.

its alot more work then you think to get everything to line up properly..... i have done it several times before

its not like you can tack weld painted steel parts under the seat on top of carpet....

to me this job is worth 300 bucks minimum for a quality install, something that will be solid and safe. :dunno:

[sl888]

Originally posted by Mr_ET
+2 for CMS BOB, Tien and Deetz rock
Really? Can't say the same for CMS. Never going back there.
Haven't tried Speedtech before so can't say much about them.

[Fuji]

Originally posted by Vietsta
i knew someone would understand my point of view. i would rather stick to like tunerworks and autodream

I had the opposite experience. I go in to Speedtech and they get me what I need. I order parts they come in within a week or two. He even calls me if he has parts for my car that I think I want.


Tunerworks - I don't know if they were having a bad day, but a few years ago I walked in ready to mod the shit out of my car and i stood there for 30 minutes while they just sat there and then when they did help me they did no show interest and were pretty rude. Anyways thier loss. I have never gone back since then. Maybe they were busy , but they never expressed it to me. Now that they have more staff like bobby and some other guys hopefully it's better because I hear ppl say good things about it now...

[Mr_ET]

Originally posted by Fuji


I had the opposite experience. I go in to Speedtech and they get me what I need. I order parts they come in within a week or two. He even calls me if he has parts for my car that I think I want.


Tunerworks - I don't know if they were having a bad day, but a few years ago I walked in ready to mod the shit out of my car and i stood there for 30 minutes while they just sat there and then when they did help me they did no show interest and were pretty rude. Anyways thier loss. I have never gone back since then. Maybe they were busy , but they never expressed it to me. Now that they have more staff like bobby and some other guys hopefully it's better because I hear ppl say good things about it now...

things change over the course of a few years...

tunerworks is awesome was there on Tuesday and they answered everything by buddy and I had to ask and Rob even kept helping us after they closed at 6pm (we came in at around 5:40pm)

[JAYMEZ]

Im gonna add a few things here..

I have been into Speedtech and have been helped pretty damn fast once I entered , I enjoy the shop but most the things I want I cant really get a hold of there fast enough...

But like the stats go... If you love an experience you tell 1 person... If you hated something you tell 10..

And I really dont feel a need to see what the speedtech guys say , most of you would love to get into an argument , they are running a business and I am sure they know they need to improve in some areas , give them time.

[Sp33d_1]

Originally posted by Vietsta
i think that they only want the people that buys lots of stuff and crap. and the small guys like us that just buys 1 or 2 things are nothing to them

I agree. They are "a step above" everyone else because of their riced out cars and shitty attitudes. I bought a few things there in the past and found the experience super shitty. Barely got any customer service and could tell they didnt care about my business because i obviously hadn't been there in the past and i wasnt spending more money on the highest priced merch. in the city.

Overall i wont go there again and know an army of people that wont because of similar reasons.

[vc-kev]

I've bought a few lower priced parts from them over the past 2 years, never had any problems with service, I also called ahead of time so they knew what I wanted and when I was coming. Never had anything installed by them so I can't comment on that.

[andres_mt]

Originally posted by richardchan2002
As far as modifying seat brackets - there's a reason why a lot of shops won't do it. It's very hard to do and gets frustrating bringing the seats in and out and trying to line everything up. I feel sorry for people who take on a job like that. You never know how long it'll end up taking you since it is a trial and error process. S2k seats are difficult because there aren't any prefabbed aftermarket adapters for civics and the seat bases are pretty much started from scratch.

Modifying cars is an unsafe practice in general. I've seen firsthand what it takes to modify cars, and I'd say things are ghetto rigged 90% of the time - i.e. drilling holes in the floor pan/car body, cutting panels/carpet, etc. Nothing is as good as OEM (see sig.).

you really hate modding cars these days don't you...haha :dunno:

[Will@STRD]

Unforunately we did not have the matter solved with the customer in this case but it is unfair for those that common without knowing the situation.

1) Tein ESTIMATED for min. 2 hours but did stated clear to the customer that it will probably take longer which obvisously in this matter it did. It was explained this job could possibly go over the time quoted.
2)The customer did end up paying for 4 hours but in fact we did cover the material cost
3)Also the customer had asked if he could watch over the installation but of course due to insurance regulations of course we had to deny his request, and then the customer had taken it upon himself to walk around the shop and let himself into the shop through the back even after being told he was not allowed in.
4) As well I dont think this has been told even after this thread the customer has returned requesting additional reinforcment welds, and we are offering that for him for free.

And for those whom are in doubt, customer service is very important for us and we are always trying to provide better service no matter if you are buying a $5 item or a $5000 items. Sometime when it get very busy and we get side track; we do apologise but we are trying to accomidate as best as possible to serve you, but if there are customers that are there needing to ask questions for 30 min its unfortunate that we cannot cut them off in the midst of a conversation, but we try to get to everyone as soon as possible. I do understand the customers frustrations, yet I feel it unfair not to reveal both sides of the story. Regardless we are here to listen and try and help everyone evolve. So if anything if you feel that you have not recieved the customer service that you are looking for please give me a call or PM me persoanlly, give us a chance to serve you better & improve our customer service in the future

Will@STRD

[Fuji]

^^ werd. I can vouch for Will 100%. You should probably figure thigns out personally before going the slanderous route. I can see a valid post about some shop or someone if they blantantly ripped you off and did not offer to rectify the issue.

I don't go buying everything from them, but I can see they do thier best. Sometimes I even go in to Bullshit but they just don't have time because they are busy. I have been more than happy with thier service and I think some people blow things out of proportions sometimes. Trust me I have had bad service from dealers and other shops a lot so I would know!

[Sp33d_1]

I agree some of it is slander. But when you have a posting that gets 30 replies in no time at all, something major needs to be rectified, and alot of it is just the snootiness and poor customer service at times. Obviously nobody can tell them how to run their own business, but from this input, hopefully they might take some somewhat "constructive" criticism and work on a few areas. Perhaps implementing some sort of competative pricing policy might help them out a little as well. And of course I'm sure there are a lot of good experiences too, however this post's topic wasnt pertaining to the good times.

[tyrone]

There's a way to install S2000 seats into your civic without any welding. If you have your old civic seats you can swap some materials and the S2000 seats will slide right in.. i'll find the link

[tyrone]

Hey i thought this could be really helpful for your situation and for anyone else interested in the same swap.
Sorry, if you had this before you wouldn't of had to go through all this trouble!
http://honda-tech.com/zerothread?id=347548

[dub_c]

yea, i was gona say, speed tech being such net nerds, i'm suprised they didn't read about how you can swap seat pans.

I aswell hate speedtech, everytime i've been in there, they've made me wait, and severly overcharged for parts. stuck up bastards. I remember going there when they first opened a couple years ago, to their mini car shows, shit was different then.

The last time I went in there, I was told the reason why my swapped hatch was running bad was because 'they all do' and that i needed to buy cam gears. :rofl:

[legendboy]

Originally posted by dub_c
yea, i was gona say, speed tech being such net nerds, i'm suprised they didn't read about how you can swap seat pans.



BrknFngrs did not want to swap seat pans

[heavyD]

The only thing Speedtech did wrong IMO was to agree to do the work in the 1st place as the guy didn't want to pay money to do it the right way.

To the people that don't like their prices, don't buy there, simple as that. There's alot of people that like to mod their cars but only a small percentage that will pay for it to get it done right with quality parts. I sympathize with the vendors as they get a bunch of tire kicking kids calling every shop in town trying to get quality parts for cheap parts pricing.

I don't mind a good thread about a guy complaining that he got totally ripped off or his car wrecked by a vendor but this guy is complaining about a couple of extra hours labour. Lame.:thumbsdow

[arian_ma]

Originally posted by dub_c
yea, i was gona say, speed tech being such net nerds, i'm suprised they didn't read about how you can swap seat pans.

I aswell hate speedtech, everytime i've been in there, they've made me wait, and severly overcharged for parts. stuck up bastards. I remember going there when they first opened a couple years ago, to their mini car shows, shit was different then.

The last time I went in there, I was told the reason why my swapped hatch was running bad was because 'they all do' and that i needed to buy cam gears. :rofl:

so you tried to ask for a diagnostic without them even seeing the car...:rolleyes:
No need to insult anyone, I'm sure if any of us here tried to run a business we'd have our flaws as well. Like I've said before, I've got nothing but great customer service from Will every single time I've gone into SpeedTech. Even if I'm there to just say hey.

:thumbsup: Will

[Clever]

Originally posted by heavyD
The only thing Speedtech did wrong IMO was to agree to do the work in the 1st place as the guy didn't want to pay money to do it the right way.

To the people that don't like their prices, don't buy there, simple as that. There's alot of people that like to mod their cars but only a small percentage that will pay for it to get it done right with quality parts. I sympathize with the vendors as they get a bunch of tire kicking kids calling every shop in town trying to get quality parts for cheap parts pricing.

I don't mind a good thread about a guy complaining that he got totally ripped off or his car wrecked by a vendor but this guy is complaining about a couple of extra hours labour. Lame.:thumbsdow


:werd:

First off, what the fuck is up with the name calling on here, grow up.

I called there about my car this morning and Will even took the time explain their side of the story in regards to this, i'm a customer too, i'm glad someone was willing to clear things up,there's always two sides to a story. In my opinion, you (BrknFngrs) should at least post on here to be fair and let everyone know what they have done to get you sorted out.

[Fuji]

Anyways, i am not sure what the commotion is here. The vendor is fixing the problem for free. There is no need to trash talk anyone publicly if the issue is being resolved.

Posts like this should be left for someone who actually got ripped off and the vendor will not rectify the issue.

[Fuji]

Originally posted by dub_c
yea, i was gona say, speed tech being such net nerds, i'm suprised they didn't read about how you can swap seat pans.

I aswell hate speedtech, everytime i've been in there, they've made me wait, and severly overcharged for parts. stuck up bastards. I remember going there when they first opened a couple years ago, to their mini car shows, shit was different then.

The last time I went in there, I was told the reason why my swapped hatch was running bad was because 'they all do' and that i needed to buy cam gears. :rofl:


If Speedtech overcharged you then you are the stupid one for buying it in the first place. The vendor never forced you to buy it. I have done it before too. You can only point the finger at yourself for that one.

[ringmaster]

Originally posted by Vietsta
i don't like the people that work at speedtech. i find them rude

Went there 2 years ago with cash in hand to buy a cf hood and cf lip. was told they didnt sell cf hoods ( 3 of them hanging on the wall ) and I havent been back since. The guy at the computer couldnt even break away from his msn conversation long enough to even make eye contact with me...

[msommers]

I can't believe how many post have been made in this thread in such a short period of time. As for the comment about complaining about 2 hrs over, meh whatever right. But it wasn't even, to my standards, finished 100% yet and they charged more, which doesn't make sense at all. And making it sound like getting it fixed for free is a gift, like hell, it should have been done right the first time. I've also had the MSN/computer attention deal with myself one time too.

The problems, correct me if I'm wrong, are that I've seen and heard about with a lot of tuner shops is kids like to come in, get everything sorted out and realize stuff costs too much without doing any research into it first, basically wasting time for the hell of it almost. I'm sure there are about 200 quotes for things one day but only 15 people actually buy stuff. I was going to get Speedtech to order me some seats from Japan, they agreed, 1 month later when the fella was supposed to be returning from Japan, no one knew what the hell I was talking about. How hard is it to write stuff down! Even how they answer the phone, no one even says good morning, good afternoon.... like this is a friggin business! Just b/c you're a tuner shop doesn't mean you can't have business etiquette. Like its the entire attitude of that place that drives tons of people away, myself included. I bet once you get to know everyone they are all nice guys blah blah blah but like what a first impression.

[andres_mt]

^ :werd: on your second paragraph.

[heavyD]

Originally posted by msommers
I can't believe how many post have been made in this thread in such a short period of time. As for the comment about complaining about 2 hrs over, meh whatever right. But it wasn't even, to my standards, finished 100% yet and they charged more, which doesn't make sense at all. And making it sound like getting it fixed for free is a gift, like hell, it should have been done right the first time. I've also had the MSN/computer attention deal with myself one time too.

The problems, correct me if I'm wrong, are that I've seen and heard about with a lot of tuner shops is kids like to come in, get everything sorted out and realize stuff costs too much without doing any research into it first, basically wasting time for the hell of it almost. I'm sure there are about 200 quotes for things one day but only 15 people actually buy stuff. I was going to get Speedtech to order me some seats from Japan, they agreed, 1 month later when the fella was supposed to be returning from Japan, no one knew what the hell I was talking about. How hard is it to write stuff down! Even how they answer the phone, no one even says good morning, good afternoon.... like this is a friggin business! Just b/c you're a tuner shop doesn't mean you can't have business etiquette. Like its the entire attitude of that place that drives tons of people away, myself included. I bet once you get to know everyone they are all nice guys blah blah blah but like what a first impression.

Waaaa Waaaa Waaaa. This thread is just so lame & your a fucking tool.:thumbsdow

[msommers]

If being a satisfied customer is acting like a baby, you're insulting a large majority of the population. Congradulations

[heavyD]

Originally posted by msommers
If being a satisfied customer is acting like a baby, you're insulting a large majority of the population. Congradulations

You could have got it done right by Corey for $300 but you cheaped out, now it's costing you more money and you aren't getting the quality of work you desired. Why should anyone feel sorry for you?

Instead of raking Speedtech over the coals you should take some responsibility for making a poor decision in hopes saving a couple of bucks.

[dj_honda]

Originally posted by msommers
If being a satisfied customer is acting like a baby, you're insulting a large majority of the population. Congradulations

just out of curiousity, why didnt you want to swap seat pans? even if you just wanted the convenience of swapping in your stock seats when you wanted, you can pick up a stock set of civic seats for sooo cheap its ridiculous. under 100 easy. so instead of paying $xxx to speedtech, you could have swapped seat pans yourself, with a spare set of seats for under $100.

[JAYMEZ]

Originally posted by Will@STRD
Unforunately we did not have the matter solved with the customer in this case but it is unfair for those that common without knowing the situation.

1) Tein ESTIMATED for min. 2 hours but did stated clear to the customer that it will probably take longer which obvisously in this matter it did. It was explained this job could possibly go over the time quoted.
2)The customer did end up paying for 4 hours but in fact we did cover the material cost
3)Also the customer had asked if he could watch over the installation but of course due to insurance regulations of course we had to deny his request, and then the customer had taken it upon himself to walk around the shop and let himself into the shop through the back even after being told he was not allowed in.
4) As well I dont think this has been told even after this thread the customer has returned requesting additional reinforcment welds, and we are offering that for him for free.

And for those whom are in doubt, customer service is very important for us and we are always trying to provide better service no matter if you are buying a $5 item or a $5000 items. Sometime when it get very busy and we get side track; we do apologise but we are trying to accomidate as best as possible to serve you, but if there are customers that are there needing to ask questions for 30 min its unfortunate that we cannot cut them off in the midst of a conversation, but we try to get to everyone as soon as possible. I do understand the customers frustrations, yet I feel it unfair not to reveal both sides of the story. Regardless we are here to listen and try and help everyone evolve. So if anything if you feel that you have not recieved the customer service that you are looking for please give me a call or PM me persoanlly, give us a chance to serve you better & improve our customer service in the future

Will@STRD


Well looks like Will has given you guys who have had some bad experiences a willing hand to make things better , please contact Speedtech or give them a PM...

All these other posts seem to be personal battles between Beyonders so I am going to close this thread. If another mod wants to open this up again for discussion please feel free.


:closed:

[Fuji]

^^ agreed. I ws just going to close this as well. Just a note for reference..

http://forums.beyond.ca/showthread.php?s=&threadid=139090