slick2404
08-02-2006, 10:33 PM
Prob the longest post I’ve ever ranted about, so if this if your sittin at work or at home,and want to read about how messed up 3web is, read my rant:
I’m not going to be as generous as to NOT say my employers name, because I don’t feel they deserve the right to be unknown. For all those that are even CONSIDERING switching internet or phone providers, PLEASE avoid Cybersurf, 3web and CIA at all costs.
As an employee, not only is the service not up to par, the customer service is far below aswell…and this is where it gets interested from the internal point of view.
Last Friday, 7 Employees from a total of 15-20 Call Centre Agents in Calgary (probably at least 60% of the total agents of both call centers) were ‘Let Go’ (as im sure they were just itching to leave a stable job *Sarcasm*) because apparently they were closing down the SALES department…now me and my co-worker that are in the same team, deal not only with sales but we also deal with customer billing. We know the Sales agents well, as they were fairly new, but heres the odd thing….On the following Monday would have been the end of their 3month probationary period, entitling them to a raise, stable hours and a steady income…right?
So once these 7 employees are gone, me and my friend kind of get worried that maybe this company might plan to merge all their agents into one big group, and since we have no technical experience we might get booted aswell….the only thing we figure is that we are just barely past our 3month probationary period, have received our raise in pay, and have got consistence hours as full time employees.
Come Monday morning, I’m pretty sick so I decide to suck it up and go to work anyways….so off to work and begin to answer calls….about half way through I’m too sick to continue so I go home, tell my team lead and manager and tell my buddy that I’ll see him tomorrow…..only problem is I wont…..apparently after I left, and my buddies shift ended, he got called into a private one on one meeting and was let go aswell, saying that the billing and sales departments were closing down due to managements decisions….now he tried to argue that this was not just cause, he should be trained for new positions, whatever he could say to remain an employee….(I mean, its tough to find a job one month before school starting again)….but yet to no avail and he’s gone…
Tuesday, and Wesnday I call in sick, not only because I am but because I’m tryin to figureo out whats going on….my team lead calls me up and tells me that when I get back the manager wants to speak with me …. (gee, I wonder about what….)
So that’s basically where I stand, I return back to work on Monday, expecting the worst from a company that cant provide soild service, let alone manage its employees in a half decent manner.
/END RANT
I’m assuming that a department closing down is basically being laid off….correct me if I’m wrong, but am I eligible for employment insurance until I find another job? So many bills to pay, its gonna add up quick without a full time job for this summer, and then a part time one once school starts….
SO yes, any ideas comments and suggestions that you might think about, feel free to go ahead and express how you hate Cybersurf...I know theres a thread about how peoples internet is down….and guess who their provider is…..oh and guess what their working to do to fix it…..’Were waiting for our third party provider, SHAW CABLE, to fix this issue’….that was 24hrs ago....at least theres always dial up...
:rolleyes:
I’m not going to be as generous as to NOT say my employers name, because I don’t feel they deserve the right to be unknown. For all those that are even CONSIDERING switching internet or phone providers, PLEASE avoid Cybersurf, 3web and CIA at all costs.
As an employee, not only is the service not up to par, the customer service is far below aswell…and this is where it gets interested from the internal point of view.
Last Friday, 7 Employees from a total of 15-20 Call Centre Agents in Calgary (probably at least 60% of the total agents of both call centers) were ‘Let Go’ (as im sure they were just itching to leave a stable job *Sarcasm*) because apparently they were closing down the SALES department…now me and my co-worker that are in the same team, deal not only with sales but we also deal with customer billing. We know the Sales agents well, as they were fairly new, but heres the odd thing….On the following Monday would have been the end of their 3month probationary period, entitling them to a raise, stable hours and a steady income…right?
So once these 7 employees are gone, me and my friend kind of get worried that maybe this company might plan to merge all their agents into one big group, and since we have no technical experience we might get booted aswell….the only thing we figure is that we are just barely past our 3month probationary period, have received our raise in pay, and have got consistence hours as full time employees.
Come Monday morning, I’m pretty sick so I decide to suck it up and go to work anyways….so off to work and begin to answer calls….about half way through I’m too sick to continue so I go home, tell my team lead and manager and tell my buddy that I’ll see him tomorrow…..only problem is I wont…..apparently after I left, and my buddies shift ended, he got called into a private one on one meeting and was let go aswell, saying that the billing and sales departments were closing down due to managements decisions….now he tried to argue that this was not just cause, he should be trained for new positions, whatever he could say to remain an employee….(I mean, its tough to find a job one month before school starting again)….but yet to no avail and he’s gone…
Tuesday, and Wesnday I call in sick, not only because I am but because I’m tryin to figureo out whats going on….my team lead calls me up and tells me that when I get back the manager wants to speak with me …. (gee, I wonder about what….)
So that’s basically where I stand, I return back to work on Monday, expecting the worst from a company that cant provide soild service, let alone manage its employees in a half decent manner.
/END RANT
I’m assuming that a department closing down is basically being laid off….correct me if I’m wrong, but am I eligible for employment insurance until I find another job? So many bills to pay, its gonna add up quick without a full time job for this summer, and then a part time one once school starts….
SO yes, any ideas comments and suggestions that you might think about, feel free to go ahead and express how you hate Cybersurf...I know theres a thread about how peoples internet is down….and guess who their provider is…..oh and guess what their working to do to fix it…..’Were waiting for our third party provider, SHAW CABLE, to fix this issue’….that was 24hrs ago....at least theres always dial up...
:rolleyes: