redevil
08-24-2006, 10:12 AM
Just got back from Subaru Calgary to do my first 6000km service for my 2006 Impreza.
Not impressed at all with the service advisor at the end. Just went in for an oil change and they were about to charge me $65 for the first service which is basically just an oil change and visual inspection. I checked the subaru.ca website and know that there is a service special for an oil change and such for $35.
Without this knowledge the advisor tries to tell me they just follow the recommended service for subaru. But this is where it pisses me off when they are the experts and they know that the only thing needed for the first service is an oil change. He then goes to tell me that I should of requested the special, but wait...am I the advisor or the expert??? No he should be the one letting me know that this special would be all that I need. I had to show him the website to show the special that was on. He should be up to date with the promo's:guns:
I know that I should of asked about pricing, but it was my first service here in Calgary and I wanted to try out that dealership before deciding where I will be doing my future services. If I have to be the advisor and expert to what needs to be done to my car then the advisors are not doing their jobs. To top it off when he tries to explain that they follow the recommended service they follow, I go and find out that sure they do....I check to see if they actually "Lubricate all latches, hinges and locks" but see that they did not do such a thing. Total :bullshit: The rest is just all visual inspection which doesn't take anything at all.
They could of saved me the $30 in the first place, instead of me having to complain about the pricing on the website.
So I guess next time I will be trying Centaur Subaru!
Not impressed at all with the service advisor at the end. Just went in for an oil change and they were about to charge me $65 for the first service which is basically just an oil change and visual inspection. I checked the subaru.ca website and know that there is a service special for an oil change and such for $35.
Without this knowledge the advisor tries to tell me they just follow the recommended service for subaru. But this is where it pisses me off when they are the experts and they know that the only thing needed for the first service is an oil change. He then goes to tell me that I should of requested the special, but wait...am I the advisor or the expert??? No he should be the one letting me know that this special would be all that I need. I had to show him the website to show the special that was on. He should be up to date with the promo's:guns:
I know that I should of asked about pricing, but it was my first service here in Calgary and I wanted to try out that dealership before deciding where I will be doing my future services. If I have to be the advisor and expert to what needs to be done to my car then the advisors are not doing their jobs. To top it off when he tries to explain that they follow the recommended service they follow, I go and find out that sure they do....I check to see if they actually "Lubricate all latches, hinges and locks" but see that they did not do such a thing. Total :bullshit: The rest is just all visual inspection which doesn't take anything at all.
They could of saved me the $30 in the first place, instead of me having to complain about the pricing on the website.
So I guess next time I will be trying Centaur Subaru!