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TimG
09-05-2007, 04:28 PM
see the posting on monster.ca here (http://jobsearch.monster.ca/getjob.asp?JobID=62062243&AVSDM=2007%2D09%2D05+13%3A24%3A44&Logo=1&q=xsensor&cy=CA&dcjvlid=226)


Customer Service Technician
Company: XSENSOR Technology Corporation
Supervisor: Reports to Chief Operating Officer


Opportunity:

XSENSOR Technology Corporation is a high technology firm that specializes in designing, manufacturing and selling advanced pressure imaging systems for use in medical, industrial and point-of-sale environments. XSENSOR systems are in use in over 40 countries worldwide.

XSENSOR was awarded Alberta's 2007 Export Award of Distinction, Alberta's 2006 Small Business Award of Distinction, Calgary's 2006 Small Business of the Year Award, and a 2006 Cool Company Magazine Award.

We are looking for a motivated, responsible and organized customer service professional with a strong desire to work in a global, hi-tech business. The successful candidate will be a key member of our technical team as the first point of contact to our existing customers for system troubleshooting, update and repair.


Role Description:

You will be responsible for building rapport with end customers and distributors, assessing the status of a system that is down and making decisions on next course of action to resolve the reported problem. As a part of the XSENSOR technical team you will influence product development through knowledge gained in the customer service role.


Responsibilities:

Customer Technical Support

- Primary contact for phone/email product inquiries
- Assessment and troubleshooting systems in the field
- Return material authorization and tracking


System Troubleshooting and Test

- Assess malfunctioning systems and recommend course of action for repair
- Contribute to organizational knowledge by documenting cases
- Develop troubleshooting and product training content and methods


Customer Sales Tools & Product Training

- Manage inventory and prepare systems for field demonstration by sales professionals


Product Design and Development

- Perform software testing for new releases
- Consolidate knowledge gained in customer service activities to influence product improvements


Personal Requirements:

Education

- Technical diploma in electronics or instrumentation is preferred.


Experience:

- A minimum of 2 years of experience in a product support/customer service preferred.
- CRM software experience (familiarity with Maximizer an asset)
- Excellent written and oral communication skills are essential
- Ability to travel internationally up to 10% of time
- A strong practical knowledge of Windows Operating Systems. (Windows 95/98/2000/XP/Vista) is an asset
- A strong preference for candidates with technology industry experience and have a high degree of comfort using hi-tech electronics and/or software products.


Personal Skills and Attributes:

- Positive attitude and self motivated
- Desire for learning
- Excellent time management and organization skills
- Demonstrated investigative and problem solving skills
- Demonstrates self-confidence


Compensation:

The compensation package includes a competitive salary, bonus and comprehensive benefits package, which can be discussed in a personal interview.