Problem with a dealership, looking for some of your input.

[dropdat]

November 1, 2007 I get my Infinity I30 towed into Fishcreek Nissan. A few days earlier I damaged the motor and was looking to get it fixed. I was going to goto Hyatt Infinity where the vehicle was purchased but after explaining the problem to them (crank shaft bearings) they told me the bill was going going to start at $15000 to fix and when I asked why, the person simply told me "...because that's a big problem to fix..." and quickly hung up on me. So, I chose to go with Fishcreek Nissan, who told me the motor would come with both a part and labour warantee, and I gave them a $2500 deposit.

On November 1, 2007 when I dropped the car off, the women at the front desk told me that they would look the car over and call me back within a few days to let me know what the problem was. 2 weeks later I get a call saying it was the starter, I assure the person dealing with my order that it is the motor and that there is a large knock but she tells me once again it is only the starter and to come pick my car up that evening. Three hours later I get a call from the lady saying "You were right, it wasn't the starter, it actually needs a new motor". I tell the lady on the other end to get a new motor then, but do I still have to pay for the starter. She says that seeing as how they did put it in, I have no choice but to pay, I then ask to talk to the service manager and explain that I knew it was not a starter and it's not right to charge me for a random part they put in for fun, the service manager then tells me he will call me back after he looks into it but never does.

December 8, 2007 I get a call from Nissan, the woman dealing with my order tells me my motor has arrived and the vehicle will be done within a week. December 18 I call and the person dealing with my claim and she tells me that my motor is pulled, but they ordered the wrong motor and that they will have to order a new one for me. December 20 I get a call from the lady I have been dealing with and she tells me "I'm sorry to inform you of this, but your motor will not come with a warantee", this is after they told me it will come with warantee, this was also one of the reasons I chose to go with Nissan as apose to some random engine shop to repair my vehicle. I then call and ask to talk to the service manager who tells me nothing at all, I tell him i don't want to pay for the starter that I don't need and he changes the subject, then I ask why the parts aren't under warantee and he tells me I should have been told this from the beginning and offers no compensation, he then tells me my motor will be done by January at the latest.


January 3, 2008 I get a call from Nissan. My motor has arrived, it is being put in and my car will be done by the 8th and that is when I can come pick it up. On the 8th I get a call saying the motor is running rough and they need a day to fix it and I can come pick it up tomorrow (the 9th). On the 14th I get a call from Nissan again saying the motor is still running rough and that I need a new 'ecm' which will be another $1400 and my car will be ready to be picked up by 18th at the latest (the lady promises me the 18th will be the latest, and that this time they are not lying), I then ask to talk to the service manager again and ask him if he is 100% certain that it's an ecm because they don't seem to know what's going on and these charges and wait time are starting to get ridiculous, he assures me it's an ecm and says to pick up the car on the 18th. As expected I don't recieve a call to pick up the car on the 18th so I call today to see what is going on, I call at 9am, at 4:45 I get a call back and they tell me the new ecm is in and that the motor is still running rough and that they sent the car off to infinity, I then ask if I still have to pay for the ecm seeing as how it did nothing for the car, the person just says "Yes, but you can talk to the service manager", but the service manager was not in at that point.

In between all this I also put in a number of calls to the service manager, none of which were replied to. At this point I just don't know what to do. $700 for a new starter (that I didn't need), $4600 (for a motor that runs like shit) and $1400 for an ecm (which I also didn't need). Does anyone have any suggestions? Talking to the service manager seems useless because he either doesn't return my calls or speaks to me like a child and refuses to offer any real help.

thanks in advance guys.

[dj_rice]

BBB

Consumer Report With Leah Doherty

[Mibz]

Put your foot down. Threaten legal action and if they call your bluff, follow through.

[rmk]

Posting this was a good start. Thousands of people will see it.

[dropdat]

I plan on talking to the service manager again tomorrow and seeing if i can work this out one more time, seeing as how I couldn't get ahold of him today. If I can't work it out, I'm going to call Nissan Canada and follow that up by pulling my car out of there and bringing it to the Brasso group.

[max_boost]

Holy shit that's a lot of BS to go through. Hope everything works out.

[irs]

good luck!
All dealerships do not care about the little person any more.

[Lucky97]

man this is ganna be a good thread. keep us updated:thumbsup:

[JRSC00LUDE]

Maybe the service manager just doesn't realize you know the secret handshake.

[rmk]

Originally posted by irs
good luck!
All dealerships do not care about the little person any more.

That is not true.

[icecreamvan]

Originally posted by JRSC00LUDE
Maybe the service manager just doesn't realize you know the secret handshake.

Is that the one where you shake with the other appendage?:dunno:

[TomcoPDR]

Originally posted by JRSC00LUDE
Maybe the service manager just doesn't realize you know the secret handshake.



Originally posted by icecreamvan


Is that the one where you shake with the other appendage?:dunno:

Who keeps the Metric system down? Who leaves Altantis off the maps? Who keeps the Martians under wraps? We do! We do!

http://www.phoenixmasonry.org/masonicmuseum/fraternalism/images/stonecutters_song_1.jpg

[Crymson]

That's ridiculous.

Is anyone else stunned that this kind of shit STILL GOES ON? I mean, wow.

[Hakkola]

Always get shit in writing. That said, if I were you I would still talk to my lawyer.

[sr20s14zenki]

Yah man, they only push you around because they can. You didnt raise a stink when they did your starter without asking (not enough of a stink, going down there and yelling counts as a stink) so after they got away with that, they saw you were an easy mark....so now theyre playing the "see how much we can get out of this sucker" game.
Get a lawyer, make an example out of them, that is total bullshit


seriously tho, fuck this phone call shit, go DOWN TO THE DEALERSHIP and fuck shit up....

the worst that could happen is they COULD call the cops and have you escorted out...but more likely, if you go and talk to the manager FACE TO FACE instead of on the phone like a panzy, you can make him your bitch.

[dj_rice]

Originally posted by sr20s14zenki
seriously tho, fuck this phone call shit, go DOWN TO THE DEALERSHIP and fuck shit up....

the worst that could happen is they COULD call the cops and have you escorted out...but more likely, if you go and talk to the manager FACE TO FACE instead of on the phone like a panzy, you can make him your bitch.


Yes, this is the best advice EVAR, they're gonna fix your car like lickity split

:rolleyes:

[Jlude]

Originally posted by dj_rice
BBB

Consumer Report With Leah Doherty



Originally posted by Mibz
Put your foot down. Threaten legal action and if they call your bluff, follow through.



Originally posted by Hakkola
Always get shit in writing. That said, if I were you I would still talk to my lawyer.


All good pieces of advice... although in your position you would like to think that being rational and patient would get you somewhere... I would suggest also that you speak with a lawyer and let the dealership know that they're about to get fucked... find out who the owner of the dealership is... he/she will not want the bad press.

Kudos to you for not going postal... If I went through all that shit I'd be sitting across the street in a condo window with a sniper rifle... pickin' workers off left, right and center.

[FlySi]

aren't you the guy who wouldn't fix some poor guys shaky stairs? karma's a bitch lol

[sr20s14zenki]

Originally posted by dj_rice



Yes, this is the best advice EVAR, they're gonna fix your car like lickity split

:rolleyes:

Dood, they are only taking advantage of him because they can, they have proven that already.

A friend of mine once put a deposit on a truck at a dealership, then they got a call the next day saying that they couldnt get that one, and that they would like them to look at others, which naturally were all MORE expensive. They asked for their deposit back, and were refused. She started yelling, police were called, escorted her out. Next day, was given her deposit back.


Sometimes you just need to be a man, im not saying go and beat the guy up, im saying raise your voice, make a scene.

[TomcoPDR]

Originally posted by sr20s14zenki


the worst that could happen is they COULD call the cops and have you escorted out...

------------------------------------------------------------------------------
CITYBEAT - CITY OF CALGARY PRESS RELEASE
------------------------------------------------------------------------------

On Tuesday, January 22, 2008, police were called to disturbance at Nissan dealership in the South East.

Culprit is believed to have strong ties to a group known as Beyond, staff sergeant said incident was cause by advice taken over an internet forum.

The CPS tuner unit continues to investigate this incident and is asking anyone with information to contact the police at 266-1234.

[sr20s14zenki]

Hah, ya because that is going to make the news (=


Im just saying man, theyre going to take advantage of you until you put your foot down and do something about it....new ECU...jesus christ...cuz those just go for no reason all the time.....tell me another one :rolleyes:

[Jlude]

Originally posted by TomcoPDR


------------------------------------------------------------------------------
CITYBEAT - CITY OF CALGARY PRESS RELEASE
------------------------------------------------------------------------------

On Tuesday, January 22, 2008, police were called to disturbance at Nissan dealership in the South East.

Culprit is believed to have strong ties to a group known as Beyond, staff sergeant said incident was cause by advice taken over an internet forum.

The CPS tuner unit continues to investigate this incident and is asking anyone with information to contact the police at 266-1234.


:rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl:

wow... very creative...

[Slashin_]

u shouldn't have to pay for started ,but as for the ecm, u could've possibly need it, i see it at my dealership all the time,somthing to do with relearn process.

you should've realized that when you bought the car that that its a infinti and would be slightly more costly to matain it.

and if you sign the work order at nissan, a lawyer might be useless, dealership covers there ass pretty good, theres alot of fuckin fine print on that work order...hope u read it

[dropdat]

Originally posted by FlySi
aren't you the guy who wouldn't fix some poor guys shaky stairs? karma's a bitch lol

Read the whole thread on that. I think it became very apparent that I was not in the wrong on that issue, so grow up and if you don't have anything of worth to contribute keep your thoughts to yourself.




Originally posted by Slashin_
u shouldn't have to pay for started ,but as for the ecm, u could've possibly need it, i see it at my dealership all the time,somthing to do with relearn process.

you should've realized that when you bought the car that that its a infinti and would be slightly more costly to matain it.

and if you sign the work order at nissan, a lawyer might be useless, dealership covers there ass pretty good, theres alot of fuckin fine print on that work order...hope u read it

I understand that it's an infiniti, I dont have a problem paying for the repairs. My issue is that I seem to be getting the run around from them and that they are being very unprofessional.

As for me causing a shit storm, I don't think that's a very good idea. After all, they are still in possession of my car and if I act like a jack ass I don't see any good coming of it and if they are as immature as they seem to be my car may come back with more issues then it came in with. I am going to contact my lawyer though to get some advice and go speak to them in person.

[dj_rice]

Originally posted by dropdat

As for me causing a shit storm, I don't think that's a very good idea. After all, they are still in possession of my car and if I act like a jack ass I don't see any good coming of it and if they are as immature as they seem to be my car may come back with more issues then it came in with. I am going to contact my lawyer though to get some advice and go speak to them in person.




Exactly....making a scene first of all, why lower yourself to that level......only women and kids do that....hence why somebody suggested making a scene and yes, they might sabotage your car in the process...

Talk to Nissan Canada, call the Better Business Bureau, contact W-5, email Leah Doherty for Consumer Report, sometimes threatening to go to media resolves things really quick, worked for me when I had problems with Futureshop

Be a better man and be professional and do the lawyer thing, that'll fuck them harder up their sphincter then going there and yelling like a gorilla...


:rolleyes:

[riceeater]

i had something similar happen... i blew my tranny on my srt4 at the track, took it to the dodge dealer (stupid on my part but that's water under the bridge now) and they took it in... they put it on the hoist, and somehow magically already know it's the clutch... i tell them it's not the clutch but they insist it is... i order a performance clutch and i take it in for them... they rip apart the tranny, they find out the clutch was ok :banghead: so i waited another month till i could get a tranny shipped in.....

Long story short, they wanted to charge me for the labor to replace the clutch, and for the labor to pull the tranny out, eventhough to get to the clutch, you have to take out the bellhousing and tranny off anyways... the service people were much help, but the service manager gave me a discount in the end after bitching that i told them all along the clutch was fine... point is, they take a quick look at the car and if they cant find something obvious, they make something up that "could" be wrong, and tell you it's definitely that... it's fuckin garbage...

But here's my suggestion. If the service manager is no help, ask to talk to the dealership manager, or the owner of the dealership. I had a nasty issue with one of my cars that's under warranty, and wasted a whole day getting bullshitted and treated like shit by the service people and the service manager... I told them that i'm tired of wasting my time and i wanna talk to the manager or whoever runs the whole dealership... Next day i had an appointment with the big boss and the service manager, explained my beef and how i was treated, and from there the big guy took care of everything, and i actually left happy. The only catch was, that they would give me a questionaire about what i thought of the service, and i'd have to answer all the questions as if i was extremely happy with the service... i did it, while in my mind cussing their vermin asses, and they fixed my car for free, but it took some fighting... So my advice is, bypass all the small people, dont even waste your time at this point. Talk to the big guy in charge, and if even he doesn't make you happy, then call Nissan or Infinity and bitch about the dealership service. Bad ratings and complaints like these are what makes a dealership have a harder time in getting their 5 star rating. That's the only reason i can think of of why they wanted me to give them a good rating, coz for them that's the only place were you can actually hurt them. So keep that in mind, and let us know how it goes...

Good luck!

[Donmega]

hearing stories like this really makes you wonder about which dealership/people can really be trusted:thumbsdow :thumbsdow They seem to be taking as much money as they can out of you, so just like riceeater said go straight to the owner and explain it out.

GL with all of this! and for the benefit of nissan and other car owners keep us updated!

[Masked Bandit]

Being that Fish Creek Nissan is part of the Hyatt group, I can't say this story is a surprise. I have owned several Nissan's and took one of them to FCN once. They wanted double the amount my regular guy did to fix a busted E-Brake cable. This seems to be quite common from FCN.

Unfortunately I don't have much in the way of a suggested course of action other than what has already been said but I do wish you luck, it sounds like you'll need it.

[mekeni]

no nissan or infiniti for me in the future...

and to the op, time to talk to a lawyer.

[gen2teggy]

Fishceek/sunridge nissan is one of the worst service in calgary, i would never bring my car there.

[dropdat]

Talked to the general manager today. Seemed like a very reasonable gentlemen, seemed very shocked to hear what was going on. He told me he would get to the bottom of everything, figure out all the details and get back to me sometime tomorrow morning.

Hopefully things work out with the GM and I dont have to goto BBB, AMVIC, etc.

[dj_rice]

Originally posted by dropdat
Talked to the general manager today. Seemed like a very reasonable gentlemen, seemed very shocked to hear what was going on. He told me he would get to the bottom of everything, figure out all the details and get back to me sometime tomorrow morning.

Hopefully things work out with the GM and I dont have to goto BBB, AMVIC, etc.


After they resolve it for you, do it anyway :rofl:

[Redlyne_mr2]

Glad to hear that you talked to the GM, that's what I would do. He'll be the one to get things taken care of. As mentioned Amvic is your next course of action if nothing is resolved.

[n1zm0]

ya the GM will raise hell, i know ours does, if any customer ever bitches at him regarding problems in the service department he takes it out on the service manager without questioning..
then he hears services side of the story and takes appropriate action.

i could see a GM being shocked as to whats going on in the shop cause they never go there, just sit in the comfy leather chair and yell at people all day.

[PSIx20]

Originally posted by n1zm0
ya the GM will raise hell, i know ours does, if any customer ever bitches at him regarding problems in the service department he takes it out on the service manager without questioning..
=


Shit rolls downhill. Might as well drop it off at the top. Good job speaking with the GM.

[breeamertt smyl]

you want to know the real reason why everyone is always pissed off at the service department. its beause your paying for a service that you cant always see. hence by paying 10 grand to replace your motor to make it run as good as it did before the problem came up. the motor isnt any faster it doesnt look any better tust you feel that it was a waste of money.

the true is the more cooperative you are with the staff the better chance there going to take car of you. if someone starts yelling at you would you still go out of there way to help them.

i do agree on not paying for the starter or the ecu. if you are honest with the service manager and say dont feel i should pay for those items tell him what you want and they are always willing to help you out.

just a note this is speaking generally, some service managers are not always like that hence they should be fired, and thats why you take it to the general manager.

[canuckcarguy]

I'd follow up all communications with the dealership from now on in writing. If you talk to somebody, and they tell you something, promptly send them a note, preface it "WITHOUT PREJUDICE", and simply write that you are sending this note to "confirm your understanding" of the conversation you just had. That way they can't play stupid every time they contradict themselves, and if they've misunderstood you or aren't clear on where you stand, this actually helps them as well.