math help.....

[spikerS]

Ok guys, i just cant wrap my head around this today, i think i need more coffee. well, that and i usually deal with dollar figgures and not time.

I am writing a report to give cost approximations fo a call center where If I can implement a process that saves time on every call, how much of a cost benifit does the company realize...

anyways here is the info:
Saving on avergae 15 seconds per call.
average number of calls per hour: 3
average number of employees working :100
length of shift: 7.5 hours

the numbers i get when calculating this out is saving 562.5 hours which seems way too high. hoping someone with better math skills could help me out.

[benyl]

2250 calls per shift

It is 562.5 minutes saved

or 9.375 hours.

[bobby_lu]

You just forgot to divide by 60 for hours, its 562.5 minutes.

[spikerS]

ahh damnit, i knew i forgot something, had to divide by 60 again.

thanks mate, appreciate it.

:thumbsup: