Subaru dealership damaged car and denies everything [Archive] - Beyond.ca - Car Forums

yellowsnow

08-11-2009, 08:05 PM

So here's another "Dealership sucks" thread, they seem to pop up more and more these days. So if you're sick of these, feel free to skip this one.

So my brother brings in his Impreza wagon to a Subbie dealership to get some electricals fixed. They replaced his tail light bulbs, and fixed some wiring... for a total of ~$300!! I can't believe my brother would let them do the work, what a rip off... but that's another story. He pays the $300 for the minor work, and does a quick inspection of his car, and drives home.

He parks his car home, and lo and behold, there are MULTIPLE scratch marks on the bottom of his rear bumper. Some scratches are so bad, it has shredded the plastic underneath. My brother knows for sure he didn't scratch his car (he's really anal), and he just finished waxing his entire car before the whole rainfall. So he's pissed, not only did he pay $300 for a simple electrical problem, now he's got a very noticeable scratch on his rear bumper. He tells me the car was backed up on a fence, so he inspects the car quickly, but didn't look underneath his rear bumper.

He calls the dealership on Thursday, and the service guy tells him to come back in on Saturday and they would take a "look". So I come along this time, and we bring the car into this dealership, talk to the service department, and the guy there pretty much acknowledged the scratch, and how it looked very fresh, and he agreed it looks very plausible it could've been caused by them. He told us to leave the car with him, and they would call my brother back on Monday to let them know when it's going to be fixed and everything. He gets a work order that says "repair scratched bumper", with no charge.

Monday comes along, and the service dealership. The service manager (with absolutely no proof) calls him back, and of course, outright refuses to repair the damage. He goes to the dealership and goes talk to the service manager. My brother tries talking to him calmly, and insists the scratch was done by his guys, but he denies it profusely. Distraught, my brother gives up, and leaves the dealership very upset. I'm pissed because it is very plausible the car was damaged by them, but he just doesn't care, he just doesn't want to pay up.

So i'm going to try calling them up tomorrow, and hopefully they will be more professional and really give a good explanation on why he doesn't believe his service guys caused the damage.

Here are the pics of the dmg
http://img19.imageshack.us/img19/3829/subbie001.jpg

http://img30.imageshack.us/img30/1442/subbie002.jpg

http://img40.imageshack.us/img40/4010/subbie003.jpg

http://img10.imageshack.us/img10/1088/subbie004.jpg

^^ that's not dirty by the way, it's all scratches.

nrt_vw

08-11-2009, 08:10 PM

shit that sucks. give em hell. what dealership was it?

FraserB

08-11-2009, 08:25 PM

Holy shit. What dealership?

dj_rice

08-11-2009, 08:45 PM

Thats pretty shitty situation and all but always do a walkaround of your car BEFORE it leaves the lot, after it leaves the lot, they can deny or say you caused it and all this mess that your in right now, but it all depends on the dealership and how good they are....I've seen some places, even though the damage wasnt caused by them, they fixed it anyway to satisfy the customer

crusher777

08-11-2009, 08:49 PM

file a complaint with BBB and subie of canada

had this happen to my car aswell..

eb0i

08-11-2009, 08:58 PM

Which dealership?

7thgenvic

08-11-2009, 09:21 PM

what could have caused that at the stealership? backed into a parking block???

That.Guy.S30

08-11-2009, 09:48 PM

if it was SOC i wouldnt be surprised.. they did the same thing to my dads car. even the tech said the scratch wasnt there when he was servicing it. and the service manager said that he could give us the company line of "we dont give a shit" or he can "help" us out.. low and behold, they never called back or returned my calls.

Xtrema

08-12-2009, 12:42 AM

Originally posted by eb0i
Which dealership?

After 7 years of threads on Beyond, and many, MANY personal stories from Scooby owners, I don't think you need to ask that question any more, unless there's a new 3rd dealership in town that I don't know about, both of them sucks.

I'm surprise people still buy Subaru in Calgary. Some people just never learn.

2EFNFAST

08-12-2009, 12:53 AM

Sucky :(

They arn't any better/worst than Hyatt - when I brought my car there, it was in perfect shape. picked it up and there was paint splashed on the passenger side. I noticed it at pickup (kind of hard to miss red splotches on black paint, heh) and raised shit. What it came down to when arguing with the @#$#@ service manager was that I had no physical proof (in his words, dated photos, etc...) that that was not there when I dropped the car off).

Dealerships are a-holes for the most part :thumbsdow

VaN_HaMMeRSTeiN

08-12-2009, 01:04 AM

I just don't understand, you would expect so much more from multi-million dollar companies. What the hell has happened to companies that want to retain customers and keep them coming back, as opposed to starting ridiculous fights that is going to make the dealership look terrible.
This shit is just straight bad for business.
Eat the cost, keep them happy and they will spend much much much more money later on.

It's a bumper for fuck's sake. This is like a 600 dollar repair, hell, even cut the customer a deal, say we don't have any obligation to fix this for you, but we'll give you half off the work.

I never use this smiley, but for this dealership : :facepalm:

bignerd

08-12-2009, 01:26 AM

Originally posted by Thi_Thi Subs
if it was SOC i wouldnt be surprised.. they did the same thing to my dads car. even the tech said the scratch wasnt there when he was servicing it. and the service manager said that he could give us the company line of "we dont give a shit" or he can "help" us out.. low and behold, they never called back or returned my calls.

I was thinking SOC too, they have a history of this...

Sorath

08-12-2009, 08:20 AM

both dealerships are kinda sucky in calgary, thats why i avoid them. sorry to hear you're having problems brian. didnt know u bought a gti though

ExtraSlow

08-12-2009, 09:07 AM

Originally posted by Xtrema
. . . .ALL of them suck. fixed

Originally posted by Sorath
ALL dealerships are kinda sucky. fixed

Treat dealerships and all their employees with suspicion just like you would anyone who's job involves routinely misleading people. maybe 1/10 people who work at dealers give a crap about customer service, and probably only half of those have enough clout to actually help you with a problem.
Used cars, new cars, Subaru, BMW or Ford, it's all the same.

Sorath

08-12-2009, 09:30 AM

I work in the same industry and I definately don't treat anyone like that. And I think our service department has one of the nicest facilities and is one of the best in the country

5hift

08-12-2009, 09:37 AM

Show up on a busy saturday and be very vocal in the showroom. You'll find their willingness to help will change very quickly.

Was in a similar situation with Honda West and this worked for me.

heavyD

08-12-2009, 10:41 AM

Originally posted by ExtraSlow
fixed
fixed

Treat dealerships and all their employees with suspicion just like you would anyone who's job involves routinely misleading people. maybe 1/10 people who work at dealers give a crap about customer service, and probably only half of those have enough clout to actually help you with a problem.
Used cars, new cars, Subaru, BMW or Ford, it's all the same.

As Extrema said the local Subaru dealerships are notorious for taking joy rides and treating customers cars like shit. While this does happen in the industry it's not necessarily the norm, however it seems to be the norm with the local Subaru dealerships. Dealership shadiness was on my list of 'CONS' for buying Subaru when I was looking at the 2009 WRX and STI.

wardpr68

08-12-2009, 10:52 AM

My friends subaru got fucked up at centaur subaru.... they were absolute tools about it.

Seriously, nobody should take their car to any subaru dealership in this city. Go to All Makes Auto on 32nd across from the golf course, they are subaru specialists and they actually give two fucks.

bituerbo

08-12-2009, 10:59 AM

Contact AMVIC, explain the situation, send them a copy of the invoice that states "fix with no charge". Go back (on a busy Saturday) and explain that you have sent a copy of that bill to AMVIC along with your complaint, and that you are now requesting the dealerships insurance information.

If your brother has a gf/wife that could attest to the damage not being there, have her write up a statement and send it in along with your invoices from the dealer (the electrical issue and the 'promise' to fix that at no charge) and a written complaint that covers all the events that he can remember. When he dropped the car off for service, when he picked it up, when he noticed the damage, when he came back, what was said, who he spoke to etc.

One the dealership principal knows that your brother knows correct people to talk to (AMVIC and his insurance co.) then he should be a littler more hesitant to keep denying it. Also, have him call his insurance company and explain the situation to them, and ask if they can pursue the dealerships insurance company for the damages. Any claim against his insurance will raise the rates, and he probably won't let it come to that just to avoid having to buff out a few scratches.

The bill that states 'fix @ no charge' is suggestive of an admittance of guilt.

RY213

08-13-2009, 07:36 AM

Someone at SOC stole my friends sunglasses out of his WRX while it was being serviced. The worst part was how they handled the situation. They just denied it and when he tried to escalate the issue the dealership manager wouldn't even return his calls.

kevie88

08-13-2009, 11:10 AM

The manager of the Subaru Of Calgary service department will never return your calls.. while my car was still in warranty I had my 06 STI in for:

strut clunk
Rear trunk lock cylinder inoperative (just wanted a qoute on relacement cost- I knew the lock cylinder was damaged)

So they phoned me back and said my car was out of warranty for over a year (turns out car was still in the warranty period for a few more months). How the fuck does that math work? The car was registered in June of '06 and has a 3 year warranty, so should be good until June 09..

They charged me $200 to inspect the trunk lock because they "had to remove and reinstall the trunk trim and release handle". Both of those items were out of the car and sitting on my bench in my garage.. it took me literally 5 seconds to pull the trunk lock out. I took the service writer out to my car and showed them this. She stated that there was no way to change the work order, I'd have to pay the $200 to take my car home, and speak to the manager in the morning to get the charges fixed. On top of this they never even gave me a quote for the new lock. They just said "yep, you were right! the trunk lock cylinder is broken!"

I called the next day.. and the next day.. and the next day and left messages for the service manager to call me back on his voice mail. I was respectful and polite, I was just requesting that he speak to me asap to rectify the situation. He never returned my calls or made any attempt to fix the mistake at all.

I think they have all new staff in the service department but it sounds like the problem hasn't gone away. :dunno:

g-m

08-13-2009, 11:15 AM

there is a very good reason I said fuck it and learned mechanics. Nobody touches my cars anymore, all they ever did was fuck it up and charge me money for it

kevie88

08-13-2009, 11:19 AM

Originally posted by g-m
there is a very good reason I said fuck it and learned mechanics. Nobody touches my cars anymore, all they ever did was fuck it up and charge me money for it

Yeah, I can work on stuff too, but if the car has a warranty, why would you pay for parts and spend your time fixing it if the dealership should be fixing it for no cost to you?

I suppose in the OP's case if he doesn't know how to work on things that's fine, but Subaru Of Calgary should man-up if they damaged his car. I suppose this is a good lesson to do a walk around of the car when it goes in, and note any previous damage (or lack thereof) on the work order.

Kloubek

08-13-2009, 11:20 AM

All good suggestions. Work your way up the company. Everyone has a manager.

wes_v

08-13-2009, 11:25 AM

i heard about this i work at sbaru of calgary and we could have never caused this type of damage! if it was somewhere above the bumper or on the body then ya but not below the rear right bumper there are no curbs or anything like that that could cause that type of damage! maybe your brother did that himself and tryed to blame it on subaru of calgary:dunno:

wes_v

08-13-2009, 11:31 AM

Originally posted by 7thgenvic
what could have caused that at the stealership? backed into a parking block??? thats probably exactly what happened, except we have none in our lot at subaru of calgary so i don't know how this would happen?

kevie88

08-13-2009, 11:33 AM

Originally posted by wes_v
i heard about this i work at sbaru of calgary and we could have never caused this type of damage! if it was somewhere above the bumper or on the body then ya but not below the rear right bumper there are no curbs or anything like that that could cause that type of damage! maybe your brother did that himself and tryed to blame it on subaru of calgary:dunno:

That's a good possibility. It's also a good possibility that someone at your dealership that moved the car damaged it and is not owning up..

As I said above, have a service writer inspect your car with you when you drop it off. This goes for any dealer or service shop..

5hift

08-13-2009, 11:34 AM

wes_v

08-13-2009, 11:36 AM

I move most of the cars there because thats my job i am a lot attendant, I actually washed your brothers car for him parked it and later on moved it up to the front for him and i honestly did not damage it. Its an 06 wagon lowered a bit with the left and right front grill taken out and wide screen rear view mirror rite?

cherpintow

08-13-2009, 11:37 AM

Originally posted by wes_v
but not below the rear right bumper

Might wanna take another look at the posted pics

Disoblige

08-13-2009, 11:39 AM

Originally posted by wes_v
i heard about this i work at sbaru of calgary and we could have never caused this type of damage! if it was somewhere above the bumper or on the body then ya but not below the rear right bumper there are no curbs or anything like that that could cause that type of damage! maybe your brother did that himself and tryed to blame it on subaru of calgary:dunno:

Originally posted by heavyD

As Extrema said the local Subaru dealerships are notorious for taking joy rides and treating customers cars like shit. While this does happen in the industry it's not necessarily the norm, however it seems to be the norm with the local Subaru dealerships. Dealership shadiness was on my list of 'CONS' for buying Subaru when I was looking at the 2009 WRX and STI.

Well, if they're taking joy rides, not everything needs to occur on the dealership, isn't that right wes? :rolleyes:

wes_v

08-13-2009, 11:43 AM

Originally posted by Disoblige

Well, if they're taking joy rides, not everything needs to occur on the dealership, isn't that right wes? :rolleyes:
I cant believe people say that we take them out for joy rides, The only people who can take cars outside of the lot for a test drive is an andjuster who drives the cars after they are finished getting serviced to see if the problem has been fixed or to find other problems and let the customer know about them.

kevie88

08-13-2009, 11:59 AM

Originally posted by wes_v

I cant believe people say that we take them out for joy rides, The only people who can take cars outside of the lot for a test drive is an andjuster who drives the cars after they are finished getting serviced to see if the problem has been fixed or to find other problems and let the customer know about them.

This is true, they have an obligation to test drive a car post-repair to make sure the vehicle is repaired properly. I can't complain about that, my car never had more than a few additional K on it after I dropped it off.

spikerS

08-13-2009, 01:15 PM

Originally posted by wes_v
I move most of the cars there because thats my job i am a lot attendant, I actually washed your brothers car for him parked it and later on moved it up to the front for him and i honestly did not damage it. Its an 06 wagon lowered a bit with the left and right front grill taken out and wide screen rear view mirror rite?

well, if you washed it, did you notice the scuff marks?

eb0i

08-13-2009, 04:45 PM

Originally posted by Xtrema

After 7 years of threads on Beyond, and many, MANY personal stories from Scooby owners, I don't think you need to ask that question any more, unless there's a new 3rd dealership in town that I don't know about, both of them sucks.

I'm surprise people still buy Subaru in Calgary. Some people just never learn.

I never read any of these threads. Guess I should have before I bought my scooby.

RY213

08-13-2009, 06:05 PM

I won't buy another Subaru solely based on how shitty the dealerships are here. Just trying to get them to get some warranty work done is a huge headache. They look for any reason to not honor the warranty, eg. Blaming a pressure cracked windshield on rock chips on a 2 month old car when there are no visible chips...

FraserB

08-13-2009, 06:14 PM

Wes, why doesnt you manage sack up call OP back. Maybe you and your dealership dont realize how powerful these sites are and how the can affect a company. There are a few companies in town that have said their customer base has taken a huge hit and they dont know why. This is after their attitude and business practices have been exposed.

But I guess when you're one of two dealers in town you can fuck everyone you want.

Sugarphreak

08-13-2009, 06:25 PM

....

yellowsnow

08-13-2009, 08:17 PM

So I called the service manager at SUBARU OF CALGARY, Brett, and of course he's not willing to pay for the repairs. Like the lot guy said in this thread, he denies anything on his property couldve caused the damage. So, he tells me to just go through insurance if he really wants to purse this...

Now here's the funny part. My bros car is from BC, and his license plate just expired on jul 31. He still needs to do an OOP. That's why he brought it there to fix his lights before doing the oop. The service manager kept insisting to just go thru insurance... He thought since the plate expired, the insurance mustve too! Haha, I told him I guess I'll just go thru insurance at the end of our call, and he asked me 'is it insured in Alberta with a BC plate?' I said of course, and he laughed and then we hung up

hopefully from bro in law will go all the way and do a claim, plus do a report on BBB and contact AMVIC.

That.Guy.S30

08-13-2009, 09:31 PM

wes_v

08-14-2009, 06:35 PM

Originally posted by Thi_Thi Subs

isnt there a stone wall near the wash bay that can cause that type of damage. also at near the back lot there are 3 parking spots that have curbs. im just saying...
no and no. The only thing that could have caused that damage is one parking spot in the customer parking has a black to stop the back wheels from backing into this stone base light pole, and even that is pretty low and the car is not low enough to scrape.

max_boost

08-15-2009, 12:13 AM

Subaru's = GREAT cars.

With that said, my cars have never been in for service because it just isn't necessary (unless it's warranty related). Just bring to any lube place for oil changes and when 72,000kms comes around, bring it to a reputable place like Option Import to get all the flushes taken care of. These cars are extremely durable.

OP, shitty deal, you almost have to catch them in the act because once you are off the lot, 99% of the time the manager will tell you to fuck off. Unfortunate but a reality as it seems.

rx7girlie

08-15-2009, 07:13 PM

I went by another Subaru dealer (EDM) and saw that 1/2 a dozen cars in their parking lot had their tires slashed. I couldn't help but think of this thread and wondered if the dealer had jerked around the wrong guy.

simplyRed

08-15-2009, 08:27 PM

Originally posted by wes_v
thats probably exactly what happened, except we have none in our lot at subaru of calgary so i don't know how this would happen?

Wes is exactly right. I think people need to remember that there are some really great people that work at both dealtherships. The problem is the ownership and management at SC is dishonest. Good people are stuck working there. Damage to a car is horrible but to imply that all the employees out to get the customers is crazy.
I worked for SC until the owner/management penciled my deals and stole from me (Wes, you know what i am talking about). I really don't think the management team at SC cars a whole lot about the customers but the Service team is doing the best they can.
I now work for CS and I know the ownership is wonderful. Sure mistakes happen but nobody is out to get anyone.
PS - When are you going to quit that place Wes? :drama:

yoda124

08-15-2009, 08:59 PM

Took my subi there for minor service last year.Charged me $600 to replace brake pads.:eek: They also put a shitload of greasy gunk on my battery terminals that made my car difficult to start...I never understood why they did that.:confused:

yellowsnow

08-15-2009, 10:16 PM

I hope more people are now aware of the terrible management at Subaru Calgary. If u need a Subaru, or need to do service... Do yourself a favor and go someplace else!

That.Guy.S30

08-15-2009, 10:21 PM

Originally posted by simplyRed

Wes is exactly right. I think people need to remember that there are some really great people that work at both dealtherships. The problem is the ownership and management at SC is dishonest. Good people are stuck working there. Damage to a car is horrible but to imply that all the employees out to get the customers is crazy.
I worked for SC until the owner/management penciled my deals and stole from me (Wes, you know what i am talking about). I really don't think the management team at SC cars a whole lot about the customers but the Service team is doing the best they can.
I now work for CS and I know the ownership is wonderful. Sure mistakes happen but nobody is out to get anyone.
PS - When are you going to quit that place Wes? :drama:

we are not implying that the employees are out to get us. we are saying that someone at the dealership damaged our cars. and when we confronted management they tell you to get lost and expect you to come back. not only that, they give you a number to call and never return calls or messages. theres a reason why you see the staff in service get changed alot...

wes_v

08-16-2009, 01:31 PM

Originally posted by simplyRed

Wes is exactly right. I think people need to remember that there are some really great people that work at both dealtherships. The problem is the ownership and management at SC is dishonest. Good people are stuck working there. Damage to a car is horrible but to imply that all the employees out to get the customers is crazy.
I worked for SC until the owner/management penciled my deals and stole from me (Wes, you know what i am talking about). I really don't think the management team at SC cars a whole lot about the customers but the Service team is doing the best they can.
I now work for CS and I know the ownership is wonderful. Sure mistakes happen but nobody is out to get anyone.
PS - When are you going to quit that place Wes? :drama:
I dont know ryan im getting payed good so i cant complain, and my job is really easy you know that;)

KRZY403

08-16-2009, 07:22 PM

subaru calgary scammed me a couple years ago when I bought a used car from them. I find out about a year later that the car has previously been in an accident though carfax. At the time I bought it, I was told by the sales rep that it had a clean title on it. I was such a newb at the time so I just took their word for it.:facepalm: but boy was i pissed when I found out.

Sorath

08-16-2009, 09:26 PM

ive had one bad experience with their service department. but it was minor. but ^ i think thats more your fault for buying the vehicle that had an accident on it.

410440

08-16-2009, 09:38 PM

Its not just subaru dealerships either though, anyone you talk to these days seems to have at least one bad experiance story with various dealerships in this city..

For example, I havent had one good experiance yet with any honda service dept in this city, with both my car and my GF's car...

My dad has had multiple bad experiances with various ford dealerships throughout this city on several differant vehicles, both personal and company vehicles.

Same thing with my moms dodge, although the problems regarding dodge service for us has been the least out of all the dealerships.

There just seems to be more and more of these stories popping up everywhere lately, service departments in this city really just suck balls...

In comparisson, Okotoks Honda has been fucking fantastic so far..

jdmXSI

08-16-2009, 10:55 PM

I have worked for SoC for three years and I will NEVER give SoC any business in the future! The management team and the ownership is dishonest and have screwed thier employees for quite some time... And all i can think of is if they are willing to do that what are they willing to dotothe customers? :dunno: I know that when it's time for the major services to be done, centaur is going to have my business. I just wish the techs at SoC worked at Centaur.

4doorj

08-17-2009, 12:33 AM

max_boost

08-17-2009, 12:47 AM

Holy shit jdmXSI!:eek:

TomcoPDR

08-17-2009, 12:48 AM

Originally posted by max_boost
Holy shit jdmXSI!:eek:

Is that Terry?

wes_v

08-17-2009, 12:49 AM

Originally posted by Sorath
ive had one bad experience with their service department. but it was minor. but ^ i think thats more your fault for buying the vehicle that had an accident on it.
:werd:

wes_v

08-17-2009, 12:51 AM

Originally posted by TomcoPDR

Is that Terry?
NO

jdmXSI

08-17-2009, 08:31 AM

Originally posted by 4doorj

You don't work there anymore???? Since when?

Yea... I left almost exactly a month ago, it was for the best that's for sure but I definatly miss working with subaru's that's for sure! Atleast at the new gig there are quite a few subies hangin' around.

Tomco , we chatted a couple times back in April about a door ding on the rear door of my STi, which I ended up getting a new door but I will be calling you in the near future to fix a ding in my girlfiends car.

googe

08-17-2009, 09:49 AM

Originally posted by Sorath
but ^ i think thats more your fault for buying the vehicle that had an accident on it.

What kind of idiotic statement is that?

http://www.subarucalgary.com/uploads/thumbs/2-brett.JPG

Are you guys talking about Brett Bishop (http://forums.beyond.ca/st/274574/subaru-dealership-damaged-car-and-denies-everything/) from Subaru of Calgary (http://forums.beyond.ca/st/274574/subaru-dealership-damaged-car-and-denies-everything/)?

psycoticclown

08-17-2009, 09:56 AM

If you need service, Allmakes Subaru.

It's kinda funny, my dad used to take my old Ford Tempo to them all the time because the owner is my Dad's co-workers brother and we got pretty good service from them, but I thought they were some backyard shady shop. I than got my Subaru and my dad said he was going to take my car to that place and I was mortified until he told me the name haha. They're good people.

Sorath

08-18-2009, 12:06 PM

Originally posted by googe

What kind of idiotic statement is that?

http://www.subarucalgary.com/uploads/thumbs/2-brett.JPG

Are you guys talking about Brett Bishop (http://forums.beyond.ca/st/274574/subaru-dealership-damaged-car-and-denies-everything/) from Subaru of Calgary (http://forums.beyond.ca/st/274574/subaru-dealership-damaged-car-and-denies-everything/)?

i dunno about idiotic statement i just think that buying a used car is buyer beware, regardless if its from a dealership or not.

TomcoPDR

08-18-2009, 08:05 PM

Originally posted by jdmXSI

Tomco , we chatted a couple times back in April about a door ding on the rear door of my STi, which I ended up getting a new door but I will be calling you in the near future to fix a ding in my girlfiends car.

Thanks man. Did you text me couple days ago??? Yea, I'm out of Calgary most the time, but if the timing's right, I'll be more than happy to take care of 'er.

Xtrema

08-18-2009, 09:14 PM

B4tMan

08-18-2009, 09:34 PM

Originally posted by Sorath

i just think that buying a used car is buyer beware, regardless if its from a dealership or not.

smart advice

also check with registry and inspect it; in most cases 200 extra dollars

heavyD

08-19-2009, 07:36 AM

Originally posted by jdmXSI
I have worked for SoC for three years and I will NEVER give SoC any business in the future! The management team and the ownership is dishonest and have screwed thier employees for quite some time... And all i can think of is if they are willing to do that what are they willing to dotothe customers?

This unfortunately is the nature of the business. Crooked from top to bottom. There are exceptions of course but if you go through 'x' amount of cars throughout your life you will be taken for hundreds or thousands of dollars as the automotive sales/service industry is built on lies. I've lost count of how many times I've had to have dealers remove the charges for topping the coolant and washer fluid as I'm always on top of fluids and it's become the norm now for dealers to charge for services such as this that were never performed.

CTSV

08-19-2009, 02:54 PM

It seems this is a common theme no matter what the car. The manufacturer makes a good car, people buy it and then get the run around at the dealership. I had that happen to me and I wrote the owner a nice letter. He actually called me and let me know he had changed many of his service people and he would give me a deal on a new car if/when I wanted one. I thought that was a good gesture on his part.
In general, dealerships are a lot like the banks. If you don't expect much you'll rarely be disappointed
Last, dealerships are like small town hotels: No matter which one you stay at, you wish you stayed at the other!.