Zero102
03-09-2010, 02:59 PM
After 10 years of loyal service my mattress has finally become unusable, it is sagging so much in the middle that it will roll you over if you lay incorrectly and is making for some painful sleepless nights for my wife and I.
Some background info: This mattress was from Sleep Country and set us back around $1200 10 years ago. I am kind of against going back there since during the 10 years this mattress has given us 6 springs have separated from the mattress and are sticking out in various places, and the sagging started only 3 years in, during the last 7 years they have refused to replace it under the 10 year warranty every time we called. First they argued we didn't have a proper middle support for the box spring (it was flat on the ground, don't know how much better you can support it), then they argued that since it failed this way we must not have flipped and rotated it every 2 months as recommended (which we have, but really how do you prove this to them), or that the sagging simply wasn't "bad enough" to warrant replacement.
At this point the plan was pretty much to check the yellow pages and try all the big name stores, but obviously some are better than others when it comes to standing behind their products as well as when it comes to price. I was hoping maybe some people could share the results of their careful shopping for my benefit (and for anybody else who is in the same boat as me)?
Some background info: This mattress was from Sleep Country and set us back around $1200 10 years ago. I am kind of against going back there since during the 10 years this mattress has given us 6 springs have separated from the mattress and are sticking out in various places, and the sagging started only 3 years in, during the last 7 years they have refused to replace it under the 10 year warranty every time we called. First they argued we didn't have a proper middle support for the box spring (it was flat on the ground, don't know how much better you can support it), then they argued that since it failed this way we must not have flipped and rotated it every 2 months as recommended (which we have, but really how do you prove this to them), or that the sagging simply wasn't "bad enough" to warrant replacement.
At this point the plan was pretty much to check the yellow pages and try all the big name stores, but obviously some are better than others when it comes to standing behind their products as well as when it comes to price. I was hoping maybe some people could share the results of their careful shopping for my benefit (and for anybody else who is in the same boat as me)?