Revolve Furnishings review

[98type_r]

Revolve Furnishings
7070 11 Street SE
Calgary AB, T2H 2W8

We bought a sofa and loveseat set from them last summer, and like a lot of their furniture it's custom order from overseas. We were told to anticipate a delivery of about 3-4 months, and true to their word they were delivered in the time frame promised and set up in our living room.

It's a fairly modern set with flat armrests that measure about a foot wide. To us this was considered a big purchase, but being that we could see this lasting us for a long time in our new home we splurged and spend $4500 for the pair.

We keep the sofa with the back to the window so in order to close the blinds we have to reach over it. Sometimes I kneel on the seat to reach the blinds, sometimes i kneel on the armrest. Well this last time I did, something gave way and I could hear a crack and my knee went through the plywood (i'm assuming) underneath the leather and cushion. The leather is intact but you can clearly feel where the wood broke. I contacted the store about this, they said they would send someone out to look at it and assess the problem because it couldn't be determined by taking pictures.

After all was said and done, they want $200 to fix the damage plus $89 each way for pick up and delivery unless I can bring it to their depot. In their opinion it's considered normal wear and tear so it's not covered under their warranty. It is unreasonable to believe a company should or would stand behind their products for a reasonable amount of time?

I just wanted to share my now negative review of this furniture store. Anybody have any thoughts or care to share their opinion? Is it my fault for being careless? Are they being unfair in asking us to pay for pick up and delivery on top of the $200 for repairs?

[Skyline_Addict]

I don't think you were being careless at all. However, I wouldn't expect to get the store to fix the damage for free. How long has it been? If you were days or weeks into ownership, I would totally expect them to. Months....then they can wiggle out of it easily.

I'd be pretty pissed off though. I've never even had a $200 piece of IKEA furniture break on me yet. For $4500 I would certainly hope for some recourse.

[Super_Geo]

Yeah unless they're using particle board you should be able to stand/kneel on the armrest without it breaking.

I was checking out Revolve when I was looking for living room furniture 3 years ago and thought their stuff seemed slightly flimsy. I ended up getting a sectional from Nordesign instead for that exact reason... it was $3500 and the one from Revolve was in the upper-$2k range from what I remember.

[Twin_Cam_Turbo]

Yeah we have a $9000 couch we ordered from them a few years ago, and the color on one of the armrests is comming out or the leather. Other pieces of furniture from them seem solid though.

[core_upt]

Originally posted by Super_Geo
Yeah unless they're using particle board you should be able to stand/kneel on the armrest without it breaking.

I was checking out Revolve when I was looking for living room furniture 3 years ago and thought their stuff seemed slightly flimsy. I ended up getting a sectional from Nordesign instead for that exact reason... it was $3500 and the one from Revolve was in the upper-$2k range from what I remember.

This exactly.... Revolve's stuff looked great, but was built cheaper than Ikea stuff at times!

Sadly, wear and tear would only cover manufacturers defects - you snapping an arm is the same as you chipping the leg by hitting it with a vacuum cleaner - you didn't do it on purpose, but you still did it.

[Crymson]

I like revolve, but i'm going to go to nordesign to get my next sectional. So much selection and for a bit more $$ it seems you get alot more quality.

[turbotrip]

revolve has been very good for fixing things for us; they came and replaced an entire table for a 1" scratch, and replaced chairs that seemed a little flimsy about 6 months after the purchase

[Super_Geo]

Originally posted by Crymson
I like revolve, but i'm going to go to nordesign to get my next sectional. So much selection and for a bit more $$ it seems you get alot more quality.

Yeah man, I got my sectional, dining table and all my chairs and bar stools from Nordesign. 3 years later and everything is rock solid. Not one thing to complain about.

[Super_Geo]

Oh, and another positive from my Nordesign dealing:

The sectional I ordered was going to be about 6-10 weeks delivery. I told them the delivery is an issue due to my situation (recently got back to Calgary from uni, moving out of the parent's place, I have no furniture in the meantime) and the saleswoman said "No problem, we can give you a loaner couch."

I thought we'd be getting a shitty couch, but it was better than milk crates. I was happily surprised when the loaner couch got there... it was just a sofa (not a sectional), but it was in immaculate condition and was way nicer than what I was expecting for a loaner (leather, nice build quality).

They delivered the loaner, and when the couch came they came to pick up the loaner and deliver/setup the sectional.

:thumbsup: :thumbsup:

[dannie]

I didn't like the attitude I got from the staff at Revolve.

We ended up over at Sojourn and did a custom couch, BDI coffee table, custom dining room table, end tables, carpets and spent ~19k. I will go back to Sojourn any day especially after seeing the quality of furnishings they are selling.

As far as fixing the damaged sofa, I think it would depend on the amount of time that has passed..

[Xtrema]

Revolve has the style but not the quality. If the owner source the same way as his previous furniture venture, chances are they are all made in a sweat shop in China.

But then again, what isn't these days.

[Lex350]

Ya most of their stuff is from China now. They used to carry products from Italy but they changed their business model. Who did you talk too there? I know somebody in management so maybe I can get you some help. The wood manufacturing in China is suspect and they way they ship it doesn't help. By the time it gets here the furniture travels through 3 different humidity zones.

[98type_r]

The sofa was delivered in October, and this all went down at the beginning of March, so it was about 6 months. I spent the last few weeks dealing with their third party warranty company and waiting for a response. After I was told how much it would cost to repair, I asked about the warranty we bought and what it covered. Revolve suggested I contact them to see if they would take care of the damage. I just got something back from them denying the claim because it's "not covered under the terms of the protection plan."

rotten42, we've been dealing with Anne and her conclusion as of the last time we spoke is "this is considered wear and tear because we're not supposed to stand or sit on the arm"

[Lex350]

well...tomorrow I will forward this on and see what I get back

[Lex350]

can you PM me your contact info and info regarding the model etc?

[redevil]

REVOLVE :thumbsdow

Never again :banghead:

[InRich]

I bought alot of stuff from revolve for my new house. Spent a total of 10k there on sofa's and a coffee table. ALL their stuff is made in China... but so is most of the stuff from Nordesigns.

[ddduke]

Originally posted by 98type_r
sometimes i kneel on the armrest.

I'm not a fan of revolve at all. I think the quality is shit, it's overpriced and the staff is rude.

But, it's called an armrest, not a knee and body rest. It's your fault that you broke it and you should have to pay for the damages.

[syeve]

I've never had a problem with Revolve. Well, I have a $3k chair that has never been sat in, but besides that, nothing. :)

[1-Bar]

we bought our kitchen table through them....took 2 months to get in b/c they were out of stock, upon delivery they sent the wrong bench color with a broken leg. Took them another month to get everything fixed. Table is not very durable or sturdy.....

I'm with most of you, never again.....

[Jry_79]

I bought a couch from them a few years back. There was a bit of a small scratch on the leather when they delivered, they said they would send a leather specialist over to fix it.

He brought in a little box filled with fix'er upper materials and products. After a detailed assessment of the scratch LOL he pulled out a black marker he was going to fill it in with, I told him don't worry bout it and I used something I had for my leather jacket LOL....he said that was even better.

But at the end of the day its a comfy couch and I wouldn't have returned it otherwise, only thing laughable was the "leather specialist" part!

[DJ_NAV]

Wow... i have never bought furniture from a specialist shop like mentioned.. usually just from Ikea or Leon's.. sometimes sears or brick. Haven't had any problems with my furniture whatsoever. It's probably due to me checking out the quality before purchasing.

Higher price does not equal higher quality when it comes to a lot things.. furniture, clothes, cars or even simple things as food products.

[kikihughes]

Sorry, I've just got to say, have any of you done actual shopping for furniture or researched any of it? Or even worked at a furniture store? Not trying to be rude, but 90% of the furniture you buy is from over seas. The Brick, Leons, Revolve, Bondars, Sojourn... all of them purchase their furniture from over seas. I've worked in a couple different furniture stores for over 5 years, so I've done my fair share of research.

As for "Italian" furniture as someone said, lots of the times the manufacturing is done in China, or somewhere else, and then the leather is applied in Italy, thus giving it it's "Italian" furniture, or "Italian" leather seal of approval.

AND particle board is used EVERYWHERE, just different terms are used!!!! If anything was solid wood it would crack and warp as soon as it got here.... it's just the humidity, or lack there of in Alberta.

I've bought furniture from Revolve, The Brick, and Leons, and my Revolve furniture has out lasted it all. I honestly don't see how kneeling on an armrest can break it, it doesn't make sense, I've seen sofas being made and the arms are pretty sturdy, shouldn't be knelt or sat on, was it the middle of the arm that broke, or the outside frame? I agree with the charge, crappy circumstances, but it happens. My warranty from the brick won't even cover the compression of my seats, and I am basically sitting on the frame :(

Every furniture store has it's ups and downs... you can find a handful of people that will either love or hate a place, just depends on the person.

[Lex350]

Originally posted by kikihughes
Sorry, I've just got to say, have any of you done actual shopping for furniture or researched any of it? Or even worked at a furniture store? Not trying to be rude, but 90% of the furniture you buy is from over seas. The Brick, Leons, Revolve, Bondars, Sojourn... all of them purchase their furniture from over seas. I've worked in a couple different furniture stores for over 5 years, so I've done my fair share of research.

As for "Italian" furniture as someone said, lots of the times the manufacturing is done in China, or somewhere else, and then the leather is applied in Italy, thus giving it it's "Italian" furniture, or "Italian" leather seal of approval.

AND particle board is used EVERYWHERE, just different terms are used!!!! If anything was solid wood it would crack and warp as soon as it got here.... it's just the humidity, or lack there of in Alberta.

I've bought furniture from Revolve, The Brick, and Leons, and my Revolve furniture has out lasted it all. I honestly don't see how kneeling on an armrest can break it, it doesn't make sense, I've seen sofas being made and the arms are pretty sturdy, shouldn't be knelt or sat on, was it the middle of the arm that broke, or the outside frame? I agree with the charge, crappy circumstances, but it happens. My warranty from the brick won't even cover the compression of my seats, and I am basically sitting on the frame :(

Every furniture store has it's ups and downs... you can find a handful of people that will either love or hate a place, just depends on the person.


yup...you have to do your homework. Revolve made its reputation on the products they used to carry 5-7 years ago like Callagaris out of Italy. Now all their stuff is just knockoff crap from China.

But then again having experience bringing furniture in from China, they do make some very nice stuff. It's just hard to know what without doing your homework.

Take for instance the Herman Miller Eames Aluminum group chair.

http://www.hermanmiller.com/Products/Eames-Aluminum-Group-Chairs

Now you have seen this chair everywhere from Costco to Staples. There are some really bad copies of this chair out there. However, when my business partner toured a factory in China that makes these, they had two shipping lines. One that had boxes that said Herman Miller (Over $1000) and one that had a budget brand name on them ($300).....same chair.

Now when I see a piece of furnture I want I find out who manufactures it and see if I can buy it direct or from their wholesaler....or ask If I can rep the product. I don;t buy retail.

[dannie]

Originally posted by kikihughes
Sorry, I've just got to say, have any of you done actual shopping for furniture or researched any of it? Or even worked at a furniture store? Not trying to be rude, but 90% of the furniture you buy is from over seas. The Brick, Leons, Revolve, Bondars, Sojourn... all of them purchase their furniture from over seas. I've worked in a couple different furniture stores for over 5 years, so I've done my fair share of research.

As for "Italian" furniture as someone said, lots of the times the manufacturing is done in China, or somewhere else, and then the leather is applied in Italy, thus giving it it's "Italian" furniture, or "Italian" leather seal of approval.

AND particle board is used EVERYWHERE, just different terms are used!!!! If anything was solid wood it would crack and warp as soon as it got here.... it's just the humidity, or lack there of in Alberta.

I've bought furniture from Revolve, The Brick, and Leons, and my Revolve furniture has out lasted it all. I honestly don't see how kneeling on an armrest can break it, it doesn't make sense, I've seen sofas being made and the arms are pretty sturdy, shouldn't be knelt or sat on, was it the middle of the arm that broke, or the outside frame? I agree with the charge, crappy circumstances, but it happens. My warranty from the brick won't even cover the compression of my seats, and I am basically sitting on the frame :(

Every furniture store has it's ups and downs... you can find a handful of people that will either love or hate a place, just depends on the person.


Soooo I am guessing you work at revolve, did a google search and found this thread?

Based upon the people who have made a contribution to this thread, I think it is safe to assume that most of us have an issue with the place.

Speaking from my experiences with the place, I will not go back. The staff were ignorant and downright frustrating to deal with. Seeing how the OP had so many issues with the warranty, makes me happy to know that we went with Sojourn. The were patient, accomodating and knew their stuff.

For the record.... Sojourn has a number of Canadian companies that the source from such as Pulse Furniture out of Winnipeg. So before you come in here spouting your holier than though attitude about a store that really doesn't deserve any of our hard earned cash, I suggest you do YOUR research.

[kaput]

.

[Lex350]

well...how much do people spend on rims.....on dining out...on wine...whatever. Everybody has their vice. Some people no matter what it is want a quality product. Not something that is disposable in two years.

[kikihughes]

I actually worked at the brick, and have since gone back to school but thank you for assuming. And alot of places have Canadian companies that they get they're furniture from. All I was saying is that you're going to have a handful of people that either love or hate a place.

[sh0ko]

eq3 ftw

and

http://www.attica.ca/

[R-Audi]

Originally posted by rotten42


But then again having experience bringing furniture in from China, they do make some very nice stuff. It's just hard to know what without doing your homework.

Take for instance the Herman Miller Eames Aluminum group chair.

http://www.hermanmiller.com/Products/Eames-Aluminum-Group-Chairs

Now you have seen this chair everywhere from Costco to Staples. There are some really bad copies of this chair out there. However, when my business partner toured a factory in China that makes these, they had two shipping lines. One that had boxes that said Herman Miller (Over $1000) and one that had a budget brand name on them ($300).....same chair.

Now when I see a piece of furnture I want I find out who manufactures it and see if I can buy it direct or from their wholesaler....or ask If I can rep the product. I don;t buy retail.

I toured multiple factories in China last year, and the above is true. Herman Miller had their cabinets being made side by side to other random type crap brands.. they had subtle design differences, but used all the same hardware, process and materials!

[89coupe]

Originally posted by Crymson
I like revolve, but i'm going to go to nordesign to get my next sectional. So much selection and for a bit more $$ it seems you get alot more quality.

Really? Geez, from what I have seen Nordesign doesn't hold a candle in quality compared to the products sold at Revolve. Not even close.

Nordesign seems to be on par with the Brick IMO.

[Crymson]

Yeah, i nixxed that idea. Went with something hand made, not from china.

[BigMass]

Originally posted by Crymson
Yeah, i nixxed that idea. Went with something hand made, not from china.

You mean hand assembled from parts made in China?

[Crymson]

yeah that's exactly what i mean.

[BrknFngrs]

After going into Revolve a few weeks back I'm surprised anyone would even consider buying anything there. It seemed pretty clear that their business model is to sell garbage products at a premium price to create the illusion of quality and the feeling of purchasing "upper class" goods.

[89coupe]

Originally posted by BrknFngrs
After going into Revolve a few weeks back I'm surprised anyone would even consider buying anything there. It seemed pretty clear that their business model is to sell garbage products at a premium price to create the illusion of quality and the feeling of purchasing "upper class" goods.

I totally disagree with you. They have lower end products, and ultra high end products, all depending on your budget.

If you are going to spew bullshit, at least try and provide some "facts" with your story.

[93mr2gt]

I find a lot of stuff at Revolve are overpriced - price : quality ratio dont make a lot of sense... but yes, they do have some stylish stuff ...

I have a Herman Miller chair at home, it is an awesome chair...but yes, it is quite expensive

btw, i just bought a bed from NOVAsource Imports, i hope it is as good as it seems in pics haha.

[71/454]

Originally posted by BrknFngrs
After going into Revolve a few weeks back I'm surprised anyone would even consider buying anything there. It seemed pretty clear that their business model is to sell garbage products at a premium price to create the illusion of quality and the feeling of purchasing "upper class" goods.

I think you hit a nerve.

Beyond must be slipping, 7 month bump and nobody let him have it?

[BrknFngrs]

Originally posted by 89coupe


I totally disagree with you. They have lower end products, and ultra high end products, all depending on your budget.

If you are going to spew bullshit, at least try and provide some "facts" with your story.

I'm not exactly sure what kind of "facts" you're looking for. I went into the store, tried out the display furniture and noted that a significant portion of it felt unstable and poorly made. Maybe they just don't have their "ultra high end" furniture in the store?

The piece that sticks in my head most notably was their flat panel tv cabinet that allows the panel with the flat screen tv to slide left and right in a track along the front of cabinet. The fit and finish on the cabinet was poor at best and seemed as rigid as most Ikea furniture.

That being said, their furniture does generally look "cool" and "trendy" so I think it would be perfect for staging a home or something along those lines.

Don't worry though, I'm sure if you tell other people you bought your furniture at Revolve they will be thoroughly impressed and their opinion of you will be greatly heightened.

[89coupe]

Originally posted by BrknFngrs


I'm not exactly sure what kind of "facts" you're looking for. I went into the store, tried out the display furniture and noted that a significant portion of it felt unstable and poorly made. Maybe they just don't have their "ultra high end" furniture in the store?

The piece that sticks in my head most notably was their flat panel tv cabinet that allows the panel with the flat screen tv to slide left and right in a track along the front of cabinet. The fit and finish on the cabinet was poor at best and seemed as rigid as most Ikea furniture.

That being said, their furniture does generally look "cool" and "trendy" so I think it would be perfect for staging a home or something along those lines.

Don't worry though, I'm sure if you tell other people you bought your furniture at Revolve they will be thoroughly impressed and their opinion of you will be greatly heightened.

Oh how about the brand name? Model #? Cost? Material?

:facepalm:

[300zxfairlday]

Hmm I bought a set of sofas from the brick 5 years ago with the extended warranty. After a year of having the first once I returned them no problem as the recliner was being a bit iffy. Got a different set and those I returned after 2 years because we were moving them and something broke. Again no problems returning and getting something different.

[canadian_hustla]

LOL @ this thread.

I just bought a dining room table at revolve. around $500, (on sale from $1200 mmhmmm)

found exact, and i mean EXACT table from Chinese supplier on alibaba for $210. So when you factor in s/h, $100 or so I guess we only paid another $200.. could be worse I suppose... So yes, it appears that their lower end stuff is being bought from China.

[blitz]

For those looking for some really good stuff, check out the Ekornes line at Nordesign. Made in Norway and by far the nicest furniture I've sat it. We ordered a sectional in one of their modern designs, 6 months until it shows up though, so plan ahead.

[Sugarphreak]

...

[EmJay]

I bought a sectional from Revolve not too long ago and couldn't be happier. I went to all the usual furniture stores in Deerfoot Meadows as well as a few boutiques in downtown and ended up making my order from Revolve. Katherine, one of the sales associates, was super helpful, answered all my couch related questions and was more then patient with me every time I popped in at lunch while I was trying to make up my mind. Yeah some of the stuff that they have there is overpriced and your dollar could go further elsewhere but they definitely have a few things that are of higher quality then some of the other shops. Just gotta shop around I guess.

I also think that making blanket statements like all the stuff at Revolve is crap isn't overly too fair. All their furniture isn't manufactured by the same manufacturer. Yeah some of it is pretty cheap quality wise but some of it is actually really nice.

Just my opinion. Revolve hasn't given me a reason to hate them, heh hopefully it stays that way.

Also sucks to hear about the op couch, hope you got that figured out.

[Sophal]

revolve = :thumbsdow they tried passing a floor model as new for me. Coffee table was damaged and never fixed, claimed we did it and delivery guys were ass holes.