Go4Long
05-17-2010, 01:14 PM
So here's the situation thus far.
- I bought my nice shiny 70-200 VRII at the beginning of April.
- 3 days later while shooting a hockey tournament the lens got hit with a hockey puck and the zoom ring became stuck.
- I shipped it out on the 5th of April to be serviced with a note attached saying I needed it back by May 1st
- I sent it to the service center in Richmond as I thought that worst case scenario I could pick it up in Richmond(Nikon thought this was best too)
- Richmond sent it to Ontario instead
- I spoke with the Ontario office and checked with them about the possibilities of getting it back for may 1st. They said oh yeah, no problem at all.
- I kept calling and checking, they kept saying everything was going according to plan, no problem at all.
- April 22nd I get an e-mail with the service estimate, which I immediately call and approve.
- April 27th I call and ask about if it's ready to be shipped back yet. they say they'll go check and call me back
- Late that afternoon they call and say, oh the part is back ordered, it won't be available for at least a few weeks. FAWK
- I got pretty upset with them, basically said that they'd had the lens for three weeks, knew it needed a zoom ring, and knew that I needed it back for May 1st and had waited until the last possible moment to find out if the part was available.
- I tell them to put the lens back together and ship it out to me and I will use it during the race weekend and then ship it back
- They send me a tracking number that afternoon that says the lens is on the way.
- The 29th of April was the day of that stupid snow storm, so purolator didn't deliver the lens, and I flew out early on the 30th, so I ended up not having the lens for my trip anyway.
- I come back from Vancouver on the Monday(May 3rd) and open up the box to find they shipped me the lens back in fuckin pieces.
- I ship it back to Nikon again, this time direct to Ontario.
- I called them again last Thursday (May 13) and they say, oh it's with a tech now, it should be all done and back to you in a few days.
- I call them again this morning, they say oh it's still with the tech, let me go ask them what's going on and I'll get back to you.
- She calls me back a few hours later and says "the part is back ordered" FAWK
me: "I know the bloody part is back ordered, it was back ordered 3 fuckin weeks ago when you were supposed to order it the first time"
her: "oh, this is a new order"
me: "you're telling me that the parts department canceled the order when I said I needed the lens back for a week"
her: "It appears that way yes"
me: "I think I'm going to need to speak to your supervisor to avoid yelling at you for something you had no control over"
FAWK...so long story short, still no lens, I've owned the lens for a month and a half and it's been in my possession for less than a week, and is costing me $550 in repairs. Don't get me wrong, I'm not to pissed about the repair being necessary, shit happens, lenses aren't designed to be hit by hockey pucks, go figure. But the whole repair process is making them look like a bunch of monkeys trying to fuck a football...seriously.
The only positive to the whole scenario is that in getting the supervisor to deal with the situation, Nikon is sending me a loaner 70-200 VRII that I can use until they complete the repair now(which is good since I'm going to Vancouver island next Monday)
- I bought my nice shiny 70-200 VRII at the beginning of April.
- 3 days later while shooting a hockey tournament the lens got hit with a hockey puck and the zoom ring became stuck.
- I shipped it out on the 5th of April to be serviced with a note attached saying I needed it back by May 1st
- I sent it to the service center in Richmond as I thought that worst case scenario I could pick it up in Richmond(Nikon thought this was best too)
- Richmond sent it to Ontario instead
- I spoke with the Ontario office and checked with them about the possibilities of getting it back for may 1st. They said oh yeah, no problem at all.
- I kept calling and checking, they kept saying everything was going according to plan, no problem at all.
- April 22nd I get an e-mail with the service estimate, which I immediately call and approve.
- April 27th I call and ask about if it's ready to be shipped back yet. they say they'll go check and call me back
- Late that afternoon they call and say, oh the part is back ordered, it won't be available for at least a few weeks. FAWK
- I got pretty upset with them, basically said that they'd had the lens for three weeks, knew it needed a zoom ring, and knew that I needed it back for May 1st and had waited until the last possible moment to find out if the part was available.
- I tell them to put the lens back together and ship it out to me and I will use it during the race weekend and then ship it back
- They send me a tracking number that afternoon that says the lens is on the way.
- The 29th of April was the day of that stupid snow storm, so purolator didn't deliver the lens, and I flew out early on the 30th, so I ended up not having the lens for my trip anyway.
- I come back from Vancouver on the Monday(May 3rd) and open up the box to find they shipped me the lens back in fuckin pieces.
- I ship it back to Nikon again, this time direct to Ontario.
- I called them again last Thursday (May 13) and they say, oh it's with a tech now, it should be all done and back to you in a few days.
- I call them again this morning, they say oh it's still with the tech, let me go ask them what's going on and I'll get back to you.
- She calls me back a few hours later and says "the part is back ordered" FAWK
me: "I know the bloody part is back ordered, it was back ordered 3 fuckin weeks ago when you were supposed to order it the first time"
her: "oh, this is a new order"
me: "you're telling me that the parts department canceled the order when I said I needed the lens back for a week"
her: "It appears that way yes"
me: "I think I'm going to need to speak to your supervisor to avoid yelling at you for something you had no control over"
FAWK...so long story short, still no lens, I've owned the lens for a month and a half and it's been in my possession for less than a week, and is costing me $550 in repairs. Don't get me wrong, I'm not to pissed about the repair being necessary, shit happens, lenses aren't designed to be hit by hockey pucks, go figure. But the whole repair process is making them look like a bunch of monkeys trying to fuck a football...seriously.
The only positive to the whole scenario is that in getting the supervisor to deal with the situation, Nikon is sending me a loaner 70-200 VRII that I can use until they complete the repair now(which is good since I'm going to Vancouver island next Monday)