dirtsniffer
10-17-2010, 09:19 PM
Sorry for the long read.
I went down to the ‘Rooms for Living’ warehouse yesterday to pick up some furniture I had on order, only to discover that the coffee table I purchased wasn’t the one they ordered. Obviously, I had to drive over to the ‘Rooms for Living’ showroom to try and find my correct table. Once I was in the store the management acknowledged their mistake and was going to try and find me a floor model. I told them I did not want a floor model because it would not fit in my car and I also paid for brand new furniture.
This is when I began my ‘conversation’ with Brian Sidorsky, he told me that he was doing me a favour by giving me the floor model because I wouldn’t have to assemble it and that it was ‘as good as new’. After Brian Sidorsky realized I wasn’t going to take a floor model he proceeded to tell me that I was going to have to wait for him to call me on ‘Monday or Tuesday’ once he figured out when they could get the correct table from Ashley furniture.
I decided I did not want to wait another 5 weeks for a table to show up so I told Brian Sidorsky to cancel my order and just to refund my full purchase. He then proceeded to talk over me and say that ‘special orders are not refundable.’ I then proceeded to tell him that my salesman told me a special order was something custom from distributors that they would have a hard time selling if the order was cancelled (like a pink couch or something). Brian Sidorsky then proceeded to tell me that anything they have to order in (basically, anything not a floor model) was a ‘special order.’ I told him that just because it was their store policy doesn’t mean it’s in line with the Alberta fair trade agreement. Brian Sidorsky then proceeded to say ‘you can either listen to me, or we can sit here and argue all day.’
Once he started to feed me this crap I told him I would just dispute the charges with VISA and that would be the end of it. Brian Sidorsky once again started to talk over me (loud enough customers started to notice) saying I would be stupid to open a dispute with VISA and that I wouldn’t get my money back because all he has to do was prove that my items were in transit. Considering they ordered the wrong piece, I doubt the correct piece was in transit.
After I asked Brian Sidorsky again to talk to me at a reasonable level he decided he had enough of talking to me and just walked off into the offices leaving me there. After all this, a manager came out of an office and told me they had an extra one in the warehouse that I was just at (no fucking way) and that he would personally drive over there to make sure it was released to me. He also apologized for the mistake made by the store and apologized for the way Brian Sidorsky had treated me. Not only did Brian Sidorsky not apologize, he never even checked to see if that coffee table was in stock!
After all was said and done I ended up with the correct furniture (how did any of this happen if they had the right piece in stock?) But I promise I will never again deal with either ‘Rooms for Living’ or Brian Sidorsky.
These are my personal experiences and opinions of Brian Sidorsky and Rooms for Living.
Coles notes
1. Rooms for living admits mistake in ordering of furniture
2. Brian Sidorsky says take a floor model or wait for new order, because NO REFUNDS
3. Talks over me enough to cause a scene in front of his own customers
4. The one competent person who works at rooms for living realizes they have one in stock at the warehouse and I receive goods.
I went down to the ‘Rooms for Living’ warehouse yesterday to pick up some furniture I had on order, only to discover that the coffee table I purchased wasn’t the one they ordered. Obviously, I had to drive over to the ‘Rooms for Living’ showroom to try and find my correct table. Once I was in the store the management acknowledged their mistake and was going to try and find me a floor model. I told them I did not want a floor model because it would not fit in my car and I also paid for brand new furniture.
This is when I began my ‘conversation’ with Brian Sidorsky, he told me that he was doing me a favour by giving me the floor model because I wouldn’t have to assemble it and that it was ‘as good as new’. After Brian Sidorsky realized I wasn’t going to take a floor model he proceeded to tell me that I was going to have to wait for him to call me on ‘Monday or Tuesday’ once he figured out when they could get the correct table from Ashley furniture.
I decided I did not want to wait another 5 weeks for a table to show up so I told Brian Sidorsky to cancel my order and just to refund my full purchase. He then proceeded to talk over me and say that ‘special orders are not refundable.’ I then proceeded to tell him that my salesman told me a special order was something custom from distributors that they would have a hard time selling if the order was cancelled (like a pink couch or something). Brian Sidorsky then proceeded to tell me that anything they have to order in (basically, anything not a floor model) was a ‘special order.’ I told him that just because it was their store policy doesn’t mean it’s in line with the Alberta fair trade agreement. Brian Sidorsky then proceeded to say ‘you can either listen to me, or we can sit here and argue all day.’
Once he started to feed me this crap I told him I would just dispute the charges with VISA and that would be the end of it. Brian Sidorsky once again started to talk over me (loud enough customers started to notice) saying I would be stupid to open a dispute with VISA and that I wouldn’t get my money back because all he has to do was prove that my items were in transit. Considering they ordered the wrong piece, I doubt the correct piece was in transit.
After I asked Brian Sidorsky again to talk to me at a reasonable level he decided he had enough of talking to me and just walked off into the offices leaving me there. After all this, a manager came out of an office and told me they had an extra one in the warehouse that I was just at (no fucking way) and that he would personally drive over there to make sure it was released to me. He also apologized for the mistake made by the store and apologized for the way Brian Sidorsky had treated me. Not only did Brian Sidorsky not apologize, he never even checked to see if that coffee table was in stock!
After all was said and done I ended up with the correct furniture (how did any of this happen if they had the right piece in stock?) But I promise I will never again deal with either ‘Rooms for Living’ or Brian Sidorsky.
These are my personal experiences and opinions of Brian Sidorsky and Rooms for Living.
Coles notes
1. Rooms for living admits mistake in ordering of furniture
2. Brian Sidorsky says take a floor model or wait for new order, because NO REFUNDS
3. Talks over me enough to cause a scene in front of his own customers
4. The one competent person who works at rooms for living realizes they have one in stock at the warehouse and I receive goods.