Firefox running sloooooooow.

[ZMan2k2]

I need a little help here. I've had Shaw come out to my house, to see what the problem was, and according to them, everything is running fine. It's my browser that's the problem. I'm old and set in my ways, and prefer Firefox to others out there. But it's running so slow lately.

For example, when I surf to Beyond, the text in the bottom left corner says "Waiting for beyond.ca" and sometimes will either time out, or take up to 30 sec. to have the page load.

I've tried deleting cookies, history, even deleting Firefox and re-installing. But it just bogs down on average surfing.

I've got Shaw basic High Speed, and my average speedtest is
http://www.speedtest.net/result/1073722341.png (http://www.speedtest.net)

Help please.

[revelations]

What version of FF are you running? (Help -> About)

[pf0sh0]

How often does it happen?

Sometimes my FF runs like shit too..

[Genjuro]

I had the latest version and it was starting to hang on both my home pc and work pc. uninstalled for chrome.

going to wait for the new FF before touching it again. apparently the beta is as fast as chrome.

[Muji]

Does Safari, Camino, Opera, Google Chrome all act in the same way as your FF?

Have you cleaned out the cache on FF?

[Grogador]

Originally posted by ZMan2k2
http://www.speedtest.net/result/1073722341.png (http://www.speedtest.net)

Were you doing anything else while this was running? Your ping should be <20ms to a server in town. Are you on WiFi or wired? What kind of router do you have? Is your wifi secured? How many other users/computers in your house? Does MSIE/Opera/Chrome act the same?

Start... Run... "cmd" then do a "tracert forums.beyond.ca" or google.ca or anything else, it will show you the "hops" along the way and where the slowdown might be. You can paste the results here (Edit... Mark... select with mouse, press enter, then paste anywhere).

[ZMan2k2]

Originally posted by revelations
What version of FF are you running? (Help -&gt; About)
I've got version 3.6.13


Originally posted by pf0sh0
How often does it happen?

Sometimes my FF runs like shit too..
It happens quite often. If I'm surfing beyond or another message board, it happens like every second click on a link.


Originally posted by Muji
Does Safari, Camino, Opera, Google Chrome all act in the same way as your FF?

Have you cleaned out the cache on FF?

I've tried MSIE and Chrome. They all do the same thing. I thought I cleaned out the cache, how do you do that? Maybe I didn't do it right.



Originally posted by Grogador


Were you doing anything else while this was running? Your ping should be &lt;20ms to a server in town. Are you on WiFi or wired? What kind of router do you have? Is your wifi secured? How many other users/computers in your house? Does MSIE/Opera/Chrome act the same?

Start... Run... &quot;cmd&quot; then do a &quot;tracert forums.beyond.ca&quot; or google.ca or anything else, it will show you the &quot;hops&quot; along the way and where the slowdown might be. You can paste the results here (Edit... Mark... select with mouse, press enter, then paste anywhere).
When I did the speedtest, I used a second tab in Firefox.
I was on wi-fi n, and it is secured with WPA2 encoding. I don't have any other computers, and my XBox360 was off at the time. All other browsers tend to operate the same way, if not immediately, then soon after install.
Here's the tracert that I get.

Tracing route to forums.beyond.ca [139.142.153.217]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 9 ms 10 ms rd1no-ge5-0-0-1.cg.shawcable.net [64.59.138.98]

4 12 ms 8 ms 12 ms rc1no-ge5-0-0.cg.shawcable.net [66.163.71.73]
5 11 ms 14 ms 11 ms 66.163.71.158
6 9 ms 12 ms 12 ms rx0so-group-telecom.cg.shawcable.net [66.163.71.
70]
7 10 ms 10 ms 11 ms GE3-0.WANA-CALGAB.IP.GROUPTELECOM.NET [66.59.190
.133]
8 20 ms 14 ms 10 ms 66.38.255.114
9 13 ms 13 ms 14 ms 216.18.35.161
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[revelations]

Could be a potential NIC or router issue.

Plug your box directly into the Shaw surfboard and try surfing beyond again. Try the trace again as well.

OR

If you have another PC, is it also slow?

[revelations]

Interesting that my router doesent even appear on this list.



Tracing route to forums.beyond.ca [139.142.153.216]
over a maximum of 30 hops:

1 * * * Request timed out.
2 7 ms 17 ms 8 ms rd1so-ge12-0-0-10.cg.shawcable.net
3 18 ms 8 ms 8 ms [66.163.xx.xxx]
4 8 ms 7 ms 8 ms rx0so-group-telecom.cg.shawcable.net [66.163.71.70]
5 8 ms 8 ms 8 ms GE3-0.WANA-CALGAB.IP.GROUPTELECOM.NET [66.59.190.133]
6 21 ms 7 ms 8 ms 66.38.255.114
7 12 ms 11 ms 11 ms 216.18.35.161
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * ^C

[Mitsu3000gt]

Chrome is by far the fastest browser I've found, at least for all the websites I regularly visit. I used to be a huge Firefox fan but eventually switched to Chrome after seeing how much quicker it was. I don't think it has as much add-on support as Firefox but it meets my needs.

One thing you can do that will really speed things up is install an ad blocker add-on in firefox. It's "not allowed" on Beyond....but you can use it when you visit all the other websites you go to.

On a side note, I don't know how people can use internet explorer. It's got to be the worst/slowest browser out there.

[ZMan2k2]

Here's what I get when I connect directly to my modem (which was replaced a couple months ago.)

Tracing route to forums.beyond.ca [139.142.153.216]
over a maximum of 30 hops:

1 * * * Request timed out.
2 13 ms 8 ms 19 ms rd1no-ge5-0-0-1.cg.shawcable.net [64.59.138.98]

3 10 ms 8 ms 8 ms rc1no-pos6-0.cg.shawcable.net [66.163.77.5]
4 9 ms 8 ms 9 ms rc2nr-atm0-0-1.wp.shawcable.net [66.163.71.53]
5 8 ms 17 ms 9 ms rx0so-group-telecom.cg.shawcable.net [66.163.71.
70]
6 8 ms 13 ms 12 ms GE3-0.WANA-CALGAB.IP.GROUPTELECOM.NET [66.59.190
.133]
7 20 ms 20 ms 9 ms 66.38.255.114
8 10 ms 11 ms 20 ms 216.18.35.161
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 ............and so on.

Problem is, I notice the slowdown the most when I click on the "reply" button on any forum I go to. But it is slow all around as well.

[Muji]

Clearing the cache on FF is simple:

http://kb.iu.edu/data/ahic.html

It looks to be a SHAW issue or router, so still SHAW right? Some time ago I had SHAW out four times over three weeks to correct my issues, they will send a more senior tech each time from my observations. Odd the tech who came out for you blamed the browser and had no proof switching to say Chrome would indeed fix the problem. They need to make it right while you are standing there.

Call SHAW get them out and once the fix is made call them again and get a discount for your troubles as it was SHAW who failed to correct it the first time and they have disrupted your life.

On a side note, I had TELUS do a free install of internet while this funny business with SHAW was going on. I told them SHAW was not working well and SHAW was not correcting the issues, I was interested in a TELUS trial. Once SHAW corrected the issues, it took two weeks, I cancelled TELUS and avoided any fees.

1. Call Telus schedule a trial install. It could be a few days.
2. Call SHAW and have another tech drop by for a look see.

[revelations]

OP, this is more for curiosity, but you can run a browser benchmarking tool to see how yours stacks up. It tests your computer for lag, rather than the connection.

For eg, my mid-grade PC got a score of 2626 with FF 3.6.x
which is not overly impressive.

http://clients.futuremark.com/peacekeeper/results.action?key=4vDp




I think weve established the problem lies either on your end, or on SHAW's end (ie. not a router issue).

[Muji]

Originally posted by revelations
OP, this is more for curiosity, but you can run a browser benchmarking tool to see how yours stacks up. It tests your computer for lag, rather than the connection.

For eg, my mid-grade PC got a score of 2626 with FF 3.6.x
which is not overly impressive.

http://clients.futuremark.com/peacekeeper/results.action?key=4vDp




I think weve established the problem lies either on your end, or on SHAW's end (ie. not a router issue).

Did the test:

Safari 5.0.3 scored 3661

Chrome really is kicking ass from the overall results. Might be needing a switch.

[Grogador]

Originally posted by ZMan2k2
Here's what I get when I connect directly to my modem (which was replaced a couple months ago.)

Traceroute looks great. Did they replace the power brick with the modem? You can pm me your IP address or HFC MAC ID and I can look at the signal/error levels on your modem (not much else), but I'm hoping the TSR and techs would have already done that.

The easiest thing now would be to try another computer, something fast and clean, using Chrome of course, direct wired to the modem...

[evoXfan]

Originally posted by Muji


Did the test:

Safari 5.0.3 scored 3661

Chrome really is kicking ass from the overall results. Might be needing a switch.

Don't always trust benchmark scores, I would use it as reference but you should test the browsers yourself to see which one you like best.

I used to use FF as well but switched to Chrome last year and never went back.

[Grogador]

PS don't tell anyone but Shaw has "PC Techs" that are different from service techs. They'll bring their laptop, a software CD full of magical fixes and assorted other techno-goodies :thumbsup:

[supe]

Try clearing your cache, tools>clear recent history

[ZMan2k2]

Originally posted by revelations
OP, this is more for curiosity, but you can run a browser benchmarking tool to see how yours stacks up. It tests your computer for lag, rather than the connection.

For eg, my mid-grade PC got a score of 2626 with FF 3.6.x
which is not overly impressive.

http://clients.futuremark.com/peacekeeper/results.action?key=4vDp

I think weve established the problem lies either on your end, or on SHAW's end (ie. not a router issue).
I got a score of 2664


Originally posted by Grogador


Traceroute looks great. Did they replace the power brick with the modem? You can pm me your IP address or HFC MAC ID and I can look at the signal/error levels on your modem (not much else), but I'm hoping the TSR and techs would have already done that.

The easiest thing now would be to try another computer, something fast and clean, using Chrome of course, direct wired to the modem...
So we're sure it's not my hardware? I was thinking that would be the next step, start swapping routers and stuff. When I replaced the modem, I had the old motorola with the power brick, and now I have a Cisco that just has a power cable, like the one for a PS3.

I had a phone tech check the line, and other than my modem having a couple drops, the line seems fine.

Maybe I'll try going back to Chrome, see if I can give it a fair chance. Can't hurt right?

[alloroc]

try running some of the free Comodo products ...

First download and use comodo dragon as a browser it uses the same chromium engine as google but if you opt out of all the options (hopsurf etc) it has waaaay less bloat-ware.
http://www.comodo.com/home/browsers-toolbars/browser.php

Second download and install the comodo firewall - it comes as part of the Internet security package and you can select what portions to install.

Once the firewall is up and running it will show you what processes are connected to the Internet.


Cheers.

[revelations]

Originally posted by ZMan2k2
I got a score of 2664

Thats pretty close to me, I dont have any issues with it.

When you plugged your PC directly to the modem, did you notice that you were you able to surf Beyond any quicker?

[ZMan2k2]

No, when plugged into the modem directly, it was just as slow. I'm wondering if I had too many add-ons. It was just running so slow, it would hang or just time out too often. I'm giving Chrome another go, and it seems to be faster. I'll try and get used to it, and see if there are any other differences that I notice.

Thanks for all the help.

[Muji]

Originally posted by ZMan2k2
No, when plugged into the modem directly, it was just as slow. I'm wondering if I had too many add-ons. It was just running so slow, it would hang or just time out too often. I'm giving Chrome another go, and it seems to be faster. I'll try and get used to it, and see if there are any other differences that I notice.

Thanks for all the help.

Maybe you have a few plug-ins on FF? I have 26 in total... You can disable them in:

TOOLS > ADD ONS

[calgary403]

Originally posted by Muji


Maybe you have a few plug-ins on FF? I have 26 in total... You can disable them in:

TOOLS &gt; ADD ONS

Thanks for the tip. Internet is doing good now.


http://www.speedtest.net/result/1077003085.png (http://www.speedtest.net)

[bigbadboss101]

http://www.speedtest.net/result/1077021311.png (http://www.speedtest.net)

Ever since I phoned Shaw to renegotiate my rate I have noticed internet being slow. Hope they didn't switch me to a different tier.

I am going to give them a call.

Ok I tried on my Mac and got better results. Still a bit slow though.

http://www.speedtest.net/result/1077053973.png (http://www.speedtest.net)

[alloroc]

I think with that speedtest website data can be slightly skewed because of normal internet traffic.

To test your setup if you are with shaw use shaw's speed test.

http://speedtest.shaw.ca/run

I even bet you would get better results with a larger test server try http://www.dslreports.com/speedtest