TomcoPDR
05-17-2011, 09:05 PM
Making a thread about Enterprise car rental experience in Calgary.
Few weeks ago, my older brother visited me from the States. Didn't want him to lose money on the exchange using a US credit card, so I told him I'd just pay for his week car rental, whatever right.
In a very very past lifetime, I used to work for another rental agency... (NOT Enterprise) I called up my old connections from there, they quoted me a price, so I thought ok, doesn't sound like a "buddy/ex-employee" deal, but whatever I'll make note of it.
Now I've rented a lot from Enterprise before for business purposes (i.e. I work across Canada, sometimes I fly into a work site, but need a rental to use)... Enterprise have always been great (to me) from: Oshawa, Vancouver, Hamilton, Toronto, Regina.
So I call the 1-800 Enterprise line, they forwarded me to the Calgary airport Enterprise location.
From there, I talked to Martin (hope I got this right). Really polite, pleasant and easy to deal with. He helped me set it up where they'd take my credit card on file, but the actual renter flying in could just pickup the vehicle (without me present).
I just think it's corny picking up and dropping off people at the airport (unless they're a hot chick), but in this case, my brother... so he can pickup/leave Calgary on his own.
So, he picked up the vehicle at airport no problems, smooth, really professional people to deal with. (that was his answer)
Then later on the week I wanted to add my name to the rental policy, seeing I'm paying for the rental, plus I'm paying for CDW (or LDW some call it)... I personally like buying in-house rental agency insurance just cause you can bag the shit outta their cars and you usually won't get these lame surprise "windshield chip", "wheel curb damage" repair bill for $200-500 weeks down the road.
My current work is closer to the Douglas Dale Enterprise location (11488-24 Street SE), so I just went in there in the morning b4 work seeing if they can just add my name to the rental contract. I got to meet the new manager there, Ashley :love: (think I saw a ring tho :( ) Anyways, her and the airport location wavied my addition driver fee :thumbsup: . (I think most companies are $5-10/day, but pending on season I suppose)
If you need a scale out of 10. (10 being top)... on this visit a few weeks ago
Service: 8. Friendly, good attitude, making sure all paper work with my needs are met.
Price: 9. At the time of booking, best rate out of all major agencies. Best rate for in-house insurance too. (and I used to work at one; non-Enterprise, called someone who still works there, and a manager too) Sorry, I have to stay factual.
Condition of vehicle: 7. (point loss because I didn't like those vehicles/brand) New model. 24,000km. Clean (at pickup), no stains, no crumbs in cupholders/coinholders. All fluids topped at pickup.
Locations: 8. Compared to all the big-boys in the industry, Enterprise seems to have the most locations/outlets across the city (Calgary)
Thanks for reading!
:whocares:
Few weeks ago, my older brother visited me from the States. Didn't want him to lose money on the exchange using a US credit card, so I told him I'd just pay for his week car rental, whatever right.
In a very very past lifetime, I used to work for another rental agency... (NOT Enterprise) I called up my old connections from there, they quoted me a price, so I thought ok, doesn't sound like a "buddy/ex-employee" deal, but whatever I'll make note of it.
Now I've rented a lot from Enterprise before for business purposes (i.e. I work across Canada, sometimes I fly into a work site, but need a rental to use)... Enterprise have always been great (to me) from: Oshawa, Vancouver, Hamilton, Toronto, Regina.
So I call the 1-800 Enterprise line, they forwarded me to the Calgary airport Enterprise location.
From there, I talked to Martin (hope I got this right). Really polite, pleasant and easy to deal with. He helped me set it up where they'd take my credit card on file, but the actual renter flying in could just pickup the vehicle (without me present).
I just think it's corny picking up and dropping off people at the airport (unless they're a hot chick), but in this case, my brother... so he can pickup/leave Calgary on his own.
So, he picked up the vehicle at airport no problems, smooth, really professional people to deal with. (that was his answer)
Then later on the week I wanted to add my name to the rental policy, seeing I'm paying for the rental, plus I'm paying for CDW (or LDW some call it)... I personally like buying in-house rental agency insurance just cause you can bag the shit outta their cars and you usually won't get these lame surprise "windshield chip", "wheel curb damage" repair bill for $200-500 weeks down the road.
My current work is closer to the Douglas Dale Enterprise location (11488-24 Street SE), so I just went in there in the morning b4 work seeing if they can just add my name to the rental contract. I got to meet the new manager there, Ashley :love: (think I saw a ring tho :( ) Anyways, her and the airport location wavied my addition driver fee :thumbsup: . (I think most companies are $5-10/day, but pending on season I suppose)
If you need a scale out of 10. (10 being top)... on this visit a few weeks ago
Service: 8. Friendly, good attitude, making sure all paper work with my needs are met.
Price: 9. At the time of booking, best rate out of all major agencies. Best rate for in-house insurance too. (and I used to work at one; non-Enterprise, called someone who still works there, and a manager too) Sorry, I have to stay factual.
Condition of vehicle: 7. (point loss because I didn't like those vehicles/brand) New model. 24,000km. Clean (at pickup), no stains, no crumbs in cupholders/coinholders. All fluids topped at pickup.
Locations: 8. Compared to all the big-boys in the industry, Enterprise seems to have the most locations/outlets across the city (Calgary)
Thanks for reading!
:whocares: