epp01
05-31-2011, 11:08 PM
I've been waiting for a few final pieces to finish off my build and one of those were to send my Holley stand alone ECU to Holley to get re-flashed to the latest software so I can run some new features they added. I called them, they gave me an address to ship to them and told me to put a note in the box with my phone number so they can give me a call to get my credit card info. After 3 weeks go by, no phone call, I look at my tracking number it's been shipped and delivered and arrived at their facility May 23rd. On Purolator.ca I can see that somebody signed for the package as I have a name and a signature. I call them up and he asked me if I had put an "Attn: somebody somebody somebody:" on the box. I said no the lady I talked to never said to mark the outside of the box. He then tells me that if there is no attention to written on the OUTSIDE of the box all the packages just get thrown out in the warrenty bin. WTF HOLLEY.
I asked him, so if I sent you a 5000 dollar supercharger and didn't mark attention on the box you would just throw it out in the warranty bin never to be seen again? He actually said, that there's a good possibility that will happen. So now I am stuck, they "say" they can't find my package anywhere, and it's no where to be found. I have a tracking number and a signature saying that it was delivered to them and it's "my" fault because I wasn't told to put a attn to on the box? What do I do? What can I do? There is no way I'm going to be out 1000 bucks because of that joke show that is Holley in the states. Anybody have this situation before?
I asked him, so if I sent you a 5000 dollar supercharger and didn't mark attention on the box you would just throw it out in the warranty bin never to be seen again? He actually said, that there's a good possibility that will happen. So now I am stuck, they "say" they can't find my package anywhere, and it's no where to be found. I have a tracking number and a signature saying that it was delivered to them and it's "my" fault because I wasn't told to put a attn to on the box? What do I do? What can I do? There is no way I'm going to be out 1000 bucks because of that joke show that is Holley in the states. Anybody have this situation before?