BensonTT
08-19-2011, 11:11 AM
Weather Tech described there floor mats as laser precision cut for a perfect fit however when I received my floor mats there was a huge gap. Seems like they sent me a defective one..
Emailed customer service describing my problem and even sending them pictures.. They told me it should not not fit like that admitting that these are faulty mats.. Now this is the shocker!! They will not do an exchange for me but they told me to take a heat gun and try to fix the problem myself! :dunno: wtf?
What do you guys think I should do? I told them I do not want to fix it and that I should be able to do an exchange!! 3 days now and no reply from them!
Here is there warranty that I copy and pasted from there website
Q: What is the warranty on WeatherTech® Products?
A: WeatherTech® All-Weather Floor Mats are guaranteed against faulty materials and workmanship for a period of ten years from the date of purchase.
All other WeatherTech® products are guaranteed against faulty materials and workmanship for a period of three years from the date of purchase.
Exclusions to this warranty are wear through due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, etc. We are reasonable people and we believe in customer satisfaction. Depending on the situation, we will either replace your product at no charge or charge you a prorated amount for a replacement.
Here are the pictures!
http://i200.photobucket.com/albums/aa107/X2028/Picture008-1.jpg
http://i200.photobucket.com/albums/aa107/X2028/Picture006-5.jpg
http://i200.photobucket.com/albums/aa107/X2028/Picture007-3.jpg
Emailed customer service describing my problem and even sending them pictures.. They told me it should not not fit like that admitting that these are faulty mats.. Now this is the shocker!! They will not do an exchange for me but they told me to take a heat gun and try to fix the problem myself! :dunno: wtf?
What do you guys think I should do? I told them I do not want to fix it and that I should be able to do an exchange!! 3 days now and no reply from them!
Here is there warranty that I copy and pasted from there website
Q: What is the warranty on WeatherTech® Products?
A: WeatherTech® All-Weather Floor Mats are guaranteed against faulty materials and workmanship for a period of ten years from the date of purchase.
All other WeatherTech® products are guaranteed against faulty materials and workmanship for a period of three years from the date of purchase.
Exclusions to this warranty are wear through due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, etc. We are reasonable people and we believe in customer satisfaction. Depending on the situation, we will either replace your product at no charge or charge you a prorated amount for a replacement.
Here are the pictures!
http://i200.photobucket.com/albums/aa107/X2028/Picture008-1.jpg
http://i200.photobucket.com/albums/aa107/X2028/Picture006-5.jpg
http://i200.photobucket.com/albums/aa107/X2028/Picture007-3.jpg