codetrap
08-30-2011, 11:47 AM
This was forwarded to me.
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AXIA SuperNet Ltd.
Help Desk Technician
IT Security & Technical Services
Calgary, AB
Are you a motivated self-starter with outstanding interpersonal, communication, organizational and problem-solving skills? We are looking for a Helpdesk Technician to join our IT team.
What’s the challenge?
This position provides support to corporate IT infrastructure and is primary responsible for desktop and application support. This includes, but is not limited to, performing daily monitoring activities; service checks; backup tape rotation; handling all first level support for workstations and office applications; the provisioning of new workstations, peripherals, cell phones and mobile communications devices; asset inventory and desktop documentation; limited system and network administration; interaction with vendors as appropriate; order new desktop or mobile equipment as directed, and other duties that may be assigned by the Team Lead.
Qualifications
• Request fulfillment is concerned with fulfilling requests from the end user community using consistent and repeatable methods. The objectives include:
o To provide a channel for users to request and receive standard services for which a predefined approval (from change management) qualification exists.
o To provide information to users and customers about the availability of services and the procedures for obtaining them.
o To source and deliver the components of requested standard services.
o To assist with general information, complaints or comments.
o Log and record incidents.
o Incident classifications and categorization.
o Provide initial support.
o Match to existing incident and problem records.
o Mange communication with end-users.
o Investigation and resolution of incidents.
o Ensure SLA targets for incident resolution are met.
o Maintain CMDB inventory records for all end-user devices (computers, phones, other)
o Maintain user documentation and FAQs.
o Investigation and resolution of incidents.
Employees must have had the appropriate training to ensure they are able to do their job in a healthy and safe manner.
Education
Grade 12 or equivalent with a technical diploma related to IT and IT support, or 3 years of practical service/help desk experience. Industry certifications are considered to be an asset.
How to Apply
Email your credentials to [email protected]. If you attach a resume, please indicate the document’s format (Word, PowerPoint, etc…) Resumes will be held on file for six months unless applicants indicate they would prefer their information be discarded once this position has been filled.
While we thank everyone for their interest, we will only contact applicants selected for an interview.
Deadline for Applications
Applications must be received no later than Tuesday, September 6, 2011.
-------------------------------------------------------------
AXIA SuperNet Ltd.
Help Desk Technician
IT Security & Technical Services
Calgary, AB
Are you a motivated self-starter with outstanding interpersonal, communication, organizational and problem-solving skills? We are looking for a Helpdesk Technician to join our IT team.
What’s the challenge?
This position provides support to corporate IT infrastructure and is primary responsible for desktop and application support. This includes, but is not limited to, performing daily monitoring activities; service checks; backup tape rotation; handling all first level support for workstations and office applications; the provisioning of new workstations, peripherals, cell phones and mobile communications devices; asset inventory and desktop documentation; limited system and network administration; interaction with vendors as appropriate; order new desktop or mobile equipment as directed, and other duties that may be assigned by the Team Lead.
Qualifications
• Request fulfillment is concerned with fulfilling requests from the end user community using consistent and repeatable methods. The objectives include:
o To provide a channel for users to request and receive standard services for which a predefined approval (from change management) qualification exists.
o To provide information to users and customers about the availability of services and the procedures for obtaining them.
o To source and deliver the components of requested standard services.
o To assist with general information, complaints or comments.
o Log and record incidents.
o Incident classifications and categorization.
o Provide initial support.
o Match to existing incident and problem records.
o Mange communication with end-users.
o Investigation and resolution of incidents.
o Ensure SLA targets for incident resolution are met.
o Maintain CMDB inventory records for all end-user devices (computers, phones, other)
o Maintain user documentation and FAQs.
o Investigation and resolution of incidents.
Employees must have had the appropriate training to ensure they are able to do their job in a healthy and safe manner.
Education
Grade 12 or equivalent with a technical diploma related to IT and IT support, or 3 years of practical service/help desk experience. Industry certifications are considered to be an asset.
How to Apply
Email your credentials to [email protected]. If you attach a resume, please indicate the document’s format (Word, PowerPoint, etc…) Resumes will be held on file for six months unless applicants indicate they would prefer their information be discarded once this position has been filled.
While we thank everyone for their interest, we will only contact applicants selected for an interview.
Deadline for Applications
Applications must be received no later than Tuesday, September 6, 2011.