Urban X most amazing customer service I've ever received!!!

[ekguy]

Don't usually post these types of threads but I feel like they went completely above and beyond for me today and would like to give them props for their customer service. (as if anyone really doubts them anyways lol)

Went in for my winters today, ends up both my rear hubs are shot. Cort (sorry if spelling is wrong) found the parts for me, at a great price, said he'd install them for me as well (even though they don't do this type of work), also drove me to station so i could get back to work.

Also while there definitely found my summer wheels, :poosie: ;) :D :) :drool: that series of emoticons should convey how epic the rims im putting on my gti will be. In any case, i've never once in my life received such great customer service from any shop, business, store, etc in my life and feel like they definitely are the place to go for wheels and tires in Calgary.

Also on a side note after missing three hours of work today due to this and getting an oil change, many people at work asked where'd i'd been and after hearing about the level of service might actually have 3 or 4 different co-workers heading there for quotes for their winters. (have already sent family members and other co-workers there as well)

Urban X keep up the good work, it's shops like yours that make the car scene move forward positively!!!

:thumbsup: :thumbsup: :thumbsup:

[tirebob]

Gary and Cort are awesome guys and are doing a fantastic job of keeping up and moving forward the name we work so hard for!

Thanks ekguy for posting that, and publicly I'd like to thank Gary and Cort for representing Urban X as awesomely as they always do!

[max_boost]

I have never heard a bad review about Urban X ever. Great group of guys running an awesome shop. :thumbsup:

[bootybandit]

:thumbsup: Gary and Cort are awesome great attention to detail and get the job done quick to.

[ekguy]

Not to mention gary got me to go in a completely but utterly ridiculously sexy way on my gti which will hands down make my vw the nicest car ive ever owned and cort gave me the best advice he could so id have the best stance possible with what im hoping will be my new wheels. Will definitely be sending as mucb biz your way as possible.

[alloroc]

Ya they gave my wife a misquote over the phone one time and they still honored the price.

Great guys.

[jdmsource]

These guys are hands down THE wheel and tire guys to go to. Always providing honest advice, unbeatable pricing and great customer service!
I send every friend/family/customers looking or tires and they almost always phone me back to thank me for the referral. A+ for Urban X!

[ekguy]

yeah except those assholes over there convinced me to go with such an aggressive set of borbets im going to need to roll my fenders, get a stretch on the tires and possibly have to get new coilovers...damn those arm twisting bastards haha.

came home and had to pop like 5 tylenols from all the arm twisting lol.

but in all honesty greatest service ever and because of gary and cort im going to have an extremely badass stance come spring time.

Thanks again guys. See ya monday to pick up my car. ;)

[Isaiah]

Cort/Gary, any chance you guys have been in touch with the wheel repair guy over my winter rims at your shop?

[Redlyne_mr2]

class acts

[Kona9]

I just got new tires for my truck from Bob. Everything in this thread is true. I have and will continue recommending Urban X. :thumbsup:

[90accord]

Urban X are awesome wheel and tire shop! I will never go anywhere else and send everyone there way! Thanks to bob for his honesty and great price he will always have my business!

[Skyline_Addict]

I had good service with them when I bought winter tires for my CSX. painless and quick process to purchase and install.

Seems like Urban X is usually able to offer very attractive prices on tires, being specialists on them. When I was shopping around for Bridgestone Potenza RE-11s for my s2000 a while ago, I was susprised to be quoted quite a bit more for them than a few other "not-tire-specialist" shops at the time.

[cort@urbanX]

Thanks for the props everyone we appreciate it immensely :thumbsup: We work hard to make sure each and every customer recieves the best possible service and is 100% satisfied with their experience with us and it's threads like this that make it all worth it for us. All of us at Urban X love the automotive scene just as much as beyond does and we are just happy to be a part of it and to be so well recieved by you guys, we love you beyond! :love: :clap:

[euro_racer]

Cort always has my back, a+ shop with unbeatable customer service and quality work :thumbsup:

[Lorne@UrbanX]

:nut:

[Cos]

Pshhhh search asshat, there are already lots of threads..... ;)

[tirebob]

Originally posted by Skyline_Addict
I had good service with them when I bought winter tires for my CSX. painless and quick process to purchase and install.

Seems like Urban X is usually able to offer very attractive prices on tires, being specialists on them. When I was shopping around for Bridgestone Potenza RE-11s for my s2000 a while ago, I was susprised to be quoted quite a bit more for them than a few other "not-tire-specialist" shops at the time.

While we always try to be competitively price on all our goods, it is impossible to always be the cheapest on everything. Sometimes companies stumble upon deals that are not available through all channels and suppliers. Sometimes goods are bought through the grey market and not through normal channels. It happens... I always tell people that we try our best and if it happens not to be as good as you hoped on a specific item, don't hold it against us and try us again next time! Besides, I am not trying to be that cheap shop who is here today and gone tomorrow, or when you have a problem we can't take care of you. I am trying to be that shop that spends the extra money on only the very best equipment money can buy and pay the people who know how to use it so we can best take care of your stuff. that costs a lot more money than most shops are willing to invest, which means we have to actually make a buck or two or we won't last long. Sometimes we are worth a few extra bucks! ;)

[adamc]

What's the best way to get a quote on some tires for my winter ride?

[gretz]

Originally posted by tirebob

We are worth the few extra bucks! ;)

fixed... see you guys shortly

[tirebob]

Originally posted by adamc
What's the best way to get a quote on some tires for my winter ride? Call the shop at 769.1771 (north) or 265.6553 (south)...

Way to many e-mail and PM inquiries to guarantee we can get back to it asap...

[Gary@UrbanX]

Originally posted by adamc
What's the best way to get a quote on some tires for my winter ride?

The best way would be to either stop by/call the North or South shop. Winter is just around the corner and we are starting to get a ton of PM's and emails but we do our best to answer them in a timely manner.

North shop 403-769-1771

South shop 403-265-6553

:thumbsup:

edit: LOL Bob beat me to it

[Lorne@UrbanX]

Originally posted by tirebob
Call the shop at 769.1771 (north) or 265.6553 (south)...

Way to many e-mail and PM inquiries to guarantee we can get back to it asap...



Originally posted by Gary@UrbanX


The best way would be to either stop by/call the North or South shop. Winter is just around the corner and we are starting to get a ton of PM's and emails but we do our best to answer them in a timely manner.

North shop 403-769-1771

South shop 403-265-6553

:thumbsup:

edit: LOL Bob beat me to it


It'd be best to call us right now since we are SWAMPED in emails and PM's

Lorne@UrbanX

[Skyline_Addict]

I certainly understand why prices can vary at any given time. I am actually the type of customer who doesn't mind paying a premium for better customer service from a very reputable shop like UrbanX. I only bring up that scenario because I wasn't quite expecting to be quoted almost $1600 for a set of tires that I could get for $1100 locally.

Like I said, I understand there can be variances and I still believe that UrbanX is a great shop. I don't hold anything against you.



Originally posted by tirebob


While we always try to be competitively price on all our goods, it is impossible to always be the cheapest on everything. Sometimes companies stumble upon deals that are not available through all channels and suppliers. Sometimes goods are bought through the grey market and not through normal channels. It happens... I always tell people that we try our best and if it happens not to be as good as you hoped on a specific item, don't hold it against us and try us again next time! Besides, I am not trying to be that cheap shop who is here today and gone tomorrow, or when you have a problem we can't take care of you. I am trying to be that shop that spends the extra money on only the very best equipment money can buy and pay the people who know how to use it so we can best take care of your stuff. that costs a lot more money than most shops are willing to invest, which means we have to actually make a buck or two or we won't last long. Sometimes we are worth a few extra bucks! ;)

[codetrap]

^ What he said..

Not just that, but Bob will stand behind his work. There was a little mishap with my rims on my Jetta Wagon TDI with the alloys, a couple of nasty little dents in them. Bob just asked for photos, and then offered to pay for the rim repairs, no questions asked. That is the kind of service you should expect, and I'm pretty sure if you took that to crappy tire, you'd simply get told the STFU and get out.

This is also why I'm calling Bob first in my quest for winters this year.

[ekguy]

Winter mode accomplished!!! thanks guys. Also you will see me in a couple weeks again!

Car's going to look incredible this spring mostly due to you guys.

:drool: :drool: :drool:

[cort@urbanX]

:thumbsup:

[K3RMiTdot]

urban x always takes care of business