hyatt mercedes/smart

[6mtguy]

I have a bone to pick with hyatt mercedes and their service.

so I drove by the downtown location and decided to stop at the used car lot and take a look at the cars they had there and started talking to the salesman. He seemed very honest and helpful as we chatted about a 2006 smart with 73000km they had on the lot. I decided to take it for a test drive and was surprised at how it drove and handled...needless to say not the fastest car in the fleet but enough to get around as a commuter.

I was on the fence about buying it then the salesman assured me they go thru every car and if any part is under 50% they replace it before they sell the car. I had decided to take the car and picked it up the next week.

Fast forward 45 days (a month and a half) and 1500km, the car is starting to make a funny noise. I Immediately take it in to mercedes service and ask them to take a look at the car and diagnose the issue. They come back and tell me the turbo is blown...

I ask service if they can do anything for me being I had just bought the car they said they would ask sales. Service got back to me and told me they wouldn't do a thing because its been longer than 2 weeks (I'm guessing that's their warranty) since I had bought the car. I told them the turbo was obviously on its last legs and was in no way 50% or greater in life. Still wouldn't do anything for me.

Its not like i wanted a free turbo but a little help would be nice considering the part alone was $1495 + install!

I had decided to call the store and got the run around from sales people and not even a manager to talk to!

In my opinion hyatt mercedes is a total waste of time and a joke. They don't care at all about service or clients and will try to take advantage of anyone they can.

[Xtrema]

lol, can't believe you fell for that.

Unless there's a CPO warranty, buying an out of warranty car from dealer is no different than private sale.

And how the heck can anyone figure out a turbo is 50% worn or not?

[6mtguy]

They sell certified pre owned cars and say they are guaranteed but oviously not. I dont even think this car went thru the shop to get looked at.

[gpomp]

your 06 was certified?

[Xtrema]

Originally posted by 6mtguy
They sell certified pre owned cars and say they are guaranteed but oviously not. I dont even think this car went thru the shop to get looked at.

They do but not every car they sell is CPO. If you don't have any paper work on warranty, your car isn't certified. Sounds like you just take them at their words instead of getting all the proper paperwork and proofs.

I can see it 3 or 4 year old car being on CPO, not a 6-7 year old one.

[SOAB]

i don't see how this is the dealers fault.

you bought a used car. no warranty expressed or implied. sometimes shit just happens.

the dealer is not in the wrong for not wanting to pay the repair on YOUR car. :dunno:

[kvg]

It's a Hyatt dealership :thumbsdow
Go see Perry Itzcovitch in the old Infiniti building:devil:

[bourge73]

Not a very Smart purchase, hey guy..

[94boosted]

Sounds like your SOL on getting the dealership to cover it, check over your paperwork maybe there is something in there about a "warranty" or grace period (longer than the 2 weeks they told you on the phone) on non-CPO used cars sold :dunno:

PS It's a Smart car the engine probably weighs about as much as a ride on mower's engine, pull it out by hand and swap the turbo yourself ;)

[6mtguy]

Originally posted by Xtrema


They do but not every car they sell is CPO. If you don't have any paper work on warranty, your car isn't certified. Sounds like you just take them at their words instead of getting all the proper paperwork and proofs.

I can see it 3 or 4 year old car being on CPO, not a 6-7 year old one.

well the certified pre-owned sticker they put on the driver window sure looked legit. and no i didnt get any warranty written out.

and as i said in the original post I wasnt asking them to pay for a new turbo, i was asking for somesort of help.

[M.alex]

LOL @ buying from Hyatt.

Yeaaaaaaaaaaaaaaaaars ago I traded them my mustang. It had 4.1 gearing (but no speedo correction, so the speedo/odo read way too fast) and a shift kit drilled for the hardest setting (you would bark the tires in 1st with just 1/4 throttle when it would shift) so the poor tranny was probably on its last legs from the shifting abuse.

less than a week later it was for sale on their lot with a gigantic mechnically certified sticker. I test drove it and commented on how fast the speedo moved and how hard it shifted and the salesman was like 'yea, it's a mustang buddy, VERY fast car, you're just not used to how a sports car shifts' :rofl:

[Xtrema]

Originally posted by 6mtguy


well the certified pre-owned sticker they put on the driver window sure looked legit. and no i didnt get any warranty written out.

and as i said in the original post I wasnt asking them to pay for a new turbo, i was asking for somesort of help.

Ok, what I meant is CPO warranty. If you check Smart's site, CPO warranty is optional.

[rage2]

CPO warranty isn't optional. Extended CPO warranty is optional.

For MB and Smart, when the car is deemed a Certified Pre-Owned vehicle, the warranty is automatically upgraded to 6 years/120,000km. You can pay extra to extend it to 7 year 160,000km. See here:

http://www.mercedes-benz.ca/content/media_library/canada/mpc_canada/en/mercedes_benz_canada/pre-owned_cars0/star_certified/preowned_e-bro_2012_en.object-Single-MEDIA.tmp/Certified_Preowned_Eng_e-Brochure_MBZ_CRC_P09266.pdf


> reassurance: 107-point technical inspection
and certification report
> coverage: standard coverage up to 6 years after original
factory warranty expires or 120,000 total vehicle kms
> confidence: complete vehicle history report
> security: 24-hour smartmove roadside assistance
> peace of mind: five day/ 500 km exchange privilege

The OP has a 2006, so most likely delivered in the 1st half of 2006 or earlier, so it's past the 6 year CPO standard coverage already.

[6mtguy]

Originally posted by rage2
CPO warranty isn't optional. Extended CPO warranty is optional.

For MB and Smart, when the car is deemed a Certified Pre-Owned vehicle, the warranty is automatically upgraded to 6 years/120,000km. You can pay extra to extend it to 7 year 160,000km. See here:

http://www.mercedes-benz.ca/content/media_library/canada/mpc_canada/en/mercedes_benz_canada/pre-owned_cars0/star_certified/preowned_e-bro_2012_en.object-Single-MEDIA.tmp/Certified_Preowned_Eng_e-Brochure_MBZ_CRC_P09266.pdf



The OP has a 2006, so most likely delivered in the 1st half of 2006 or earlier, so it's past the 6 year CPO standard coverage already.

thanks for that info Rage... Ill look into it further and see.

[rage2]

Just ask the service desk to get your in-service date. If for some lucky reason your car was one of the last 06 deliveries in late 2006, you'll still have a tiny bit of warranty. Of course if that was true, they wouldn't have any reason to deny you in the first place.

[HO2S]

Originally posted by rage2
Just ask the service desk to get your in-service date. If for some lucky reason your car was one of the last 06 deliveries in late 2006, you'll still have a tiny bit of warranty. Of course if that was true, they wouldn't have any reason to deny you in the first place.
Just look at the build date on the vin sticker inside the door jam. 07/05 to 06/06 would be early build. Anything after that would be late build.

[rage2]

Build date doesn't matter. Smarts were sitting on lots for a long time. In service date is how they determine warranty start date.

[jibber]

I agree with Rage... at the end of Pontiac's run in 2010, we still had some G5s that were built in 2009, and the last ones sold in Feb 2011. Build date Nov/09, In Service (warranty start) Feb/11 isn't that far fetched....

[6mtguy]

so the inservice date was aug 8 2006. i still should have 1 month of warranty left.

edit... so cpo warranty is only done on 2008 & newer vehicles.

sounds like crap to me.

[rage2]

Yup. Unless they didn't actually CPO the car through the Smart system and just slapped on the sticker. That would be a scam on their part.

[6mtguy]

I think they just put the sticker on the car and don't want to honor the warranty at all.

I sent an email off to cfcn news about the story... we'll see what comes of it.

[Xtrema]

Originally posted by 6mtguy
edit... so cpo warranty is only done on 2008 & newer vehicles.

sounds like crap to me.

While I'm not surprised that's the rule, I'm surprised at the misrepresentation.

Have you called MB of Canada/Smart yet?

[rage2]

For the dealer to CPO a used car, they have to go through the inspection, then pay MB. Any future warranty issues, it's covered by MB/Smart, and they get paid to do the warranty work. There's absolutely no reason for them not to honor the warranty if it's actually CPO'd.

If they didn't pay MB, then they sold a car with CPO pricing and pocketed the difference. Lots of US dealers got busted for doing that, as well as extended warranty. Keep the money in their pocket, then claim it's not covered when it's time to use the warranty. It's huge $ that can be pocketed.

Not saying Hyatt did this, but I'm not sure if they have another reason not to honor the warranty.

[kvg]

I think you should go over the dealers head to the head office of both Hyatt automotive group and to Mercedes/Smart of Canada. Explain your situation and that might help you get results.

[6mtguy]

I'm going to head into Hyatt head office and call MB Canada also and see what they say.

[D'z Nutz]

Updates?