goodbabbu
07-06-2012, 12:38 PM
Hi guys,
I am looking for Junior Accountant type position. I am finding it EXTREMELY tough to break into the Accounting/Finance field and am really getting frustrated.
Currently working as IT Team Lead in a very respectable IT company.
Any pointers on what route I should take?
Also, I do not want to leave my full-time permanent position that pays very good for a short term, no good contract job.
Education: Enrolled in 4th year Accounting degree (Part time)
Experience:
Team Lead – January 2011 – Present
Calgary, Alberta
• Responsible for coaching, mentoring and monitoring progress of IT support analysts.
• Responsible for conducting daily trend analysis, preparation of various daily, month-to-date and key performance indicator reports (KPI) for the Help Desk and the Account Executives. Prepare weekly and monthly Agent Performance Management (APM) report.
• Chair and participate in weekly Team Lead meetings, training meetings, continuous service improvement meetings, and Incident Management meetings.
• Worked on escalated customer service issues on a daily basis.
• Provide emergency on-call support.
IT Analyst June 2010 – January 2011
Calgary, Alberta
• Performed remote technical support via RDP client, internal remote tool, or office communicator.
• Troubleshoot software and hardware issues relating but not limited to Government applications, operating systems, hardware issues including laptop, desktop, printer, blackberry, network problems, citrix issues and database issues.
• Updated application procedures, troubleshooting and group assignment documentation in Right Answers (knowledge base).
Assistant Manager May 2009 – August 2010
(Aldo Group) Calgary, Alberta
• Motivate employees to achieve company goal and surpass their personal sales goals.
• Maximize personal and store sales by providing highest level of customer satisfaction.
• Assist in recruiting, hiring and training Sales Associates on product knowledge, visual presentation, sales techniques and administration.
• Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, employee purchases, deposit logs, return and exchange policies.
I am looking for Junior Accountant type position. I am finding it EXTREMELY tough to break into the Accounting/Finance field and am really getting frustrated.
Currently working as IT Team Lead in a very respectable IT company.
Any pointers on what route I should take?
Also, I do not want to leave my full-time permanent position that pays very good for a short term, no good contract job.
Education: Enrolled in 4th year Accounting degree (Part time)
Experience:
Team Lead – January 2011 – Present
Calgary, Alberta
• Responsible for coaching, mentoring and monitoring progress of IT support analysts.
• Responsible for conducting daily trend analysis, preparation of various daily, month-to-date and key performance indicator reports (KPI) for the Help Desk and the Account Executives. Prepare weekly and monthly Agent Performance Management (APM) report.
• Chair and participate in weekly Team Lead meetings, training meetings, continuous service improvement meetings, and Incident Management meetings.
• Worked on escalated customer service issues on a daily basis.
• Provide emergency on-call support.
IT Analyst June 2010 – January 2011
Calgary, Alberta
• Performed remote technical support via RDP client, internal remote tool, or office communicator.
• Troubleshoot software and hardware issues relating but not limited to Government applications, operating systems, hardware issues including laptop, desktop, printer, blackberry, network problems, citrix issues and database issues.
• Updated application procedures, troubleshooting and group assignment documentation in Right Answers (knowledge base).
Assistant Manager May 2009 – August 2010
(Aldo Group) Calgary, Alberta
• Motivate employees to achieve company goal and surpass their personal sales goals.
• Maximize personal and store sales by providing highest level of customer satisfaction.
• Assist in recruiting, hiring and training Sales Associates on product knowledge, visual presentation, sales techniques and administration.
• Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, employee purchases, deposit logs, return and exchange policies.