Junior IT tech/helpdesk position?

[Vagabond142]

Due to some murmurings here at my current work about cost reduction, I get the sense that, as the most junior person, I may be soon looking for a new place of employment.

As such, I'm putting this request out there to see if anyone has any positions open.

I will have my generic tech resume (company agnostic) up tonight after I finish editing it to current experience.

What I am looking for:

-Junior deskside
-Junior helpdesk
-Tier 1 remote support
-Junior bench service technician (IT)

Basically, what I would love to do is work in a team of technicians in single company support (ie internal IT division). I am also very comfortable in MSP-style IT support.

For now, here are the highlights

1 1/4 years IT assistant at a small local MSP
-Manage/dispatch 2-3 senior technicians daily
-Manage the entire ticketing system, including working some tickets myself
-Manage primary remote monitoring and management solution
-Call clients/receive calls from clients, re: servicing and support
-Attend to other tech support and helpdesk roles

Experience with:

-Server 2000, 2003, 2008, 2008 R2, 2012 release candidate
-VirtualBox, VMWare, very light HyperV and vmEX6
-All versions of Windows Pro and Enterprise
-All versions of Office
-Multiple networking vendors including HP, Cisco, Netgear, Netopia, Watchguard

Certifications:
-A+ Certified IT Tech
-Watchguard Certified System Professional on XTM 11.4, 11.5 and 11.6 (Applicable to all WatchGuard XTM-branded SOHO, SMB, and Enterprise grade appliances)

My salary expections would start in the $40-$45k range (which I think is realistic for a junior 1 year exp tech).

Please PM me if you have anything! Thanks :thumbsup:

EDIT: I should also note that I am doing readings and prep-tests relating to Server 2008 R2, as I am pursuing the MSCP for that.

[8Ball]

pretty sure shaw is now hiring

[SmAcKpOo]

My salary expections would start in the $40-$45k range (which I think is realistic for a junior 1 year exp tech).

In this economy and with your experience (lack of, no offense) you would be more likely to get 38-40K a year.


Check the Metafore's, Longview's, SI systems websites.

[Vagabond142]

Originally posted by SmAcKpOo


In this economy and with your experience (lack of, no offense) you would be more likely to get 38-40K a year.


Check the Metafore's, Longview's, SI systems websites.

Well, 40k is in my range :P

I have been checking them, will give it another go with the newly update resume tonight

EDIT: I should mention that my goal with this is to take the "next step" from newbie to junior. If I can, I would love to work downtown or at a major MSP (Longview, Greycon, etc) so that I could progress further up the IT ladder with solid creds behind me

[nzwasp]

Come work for telus, we're always hiring.

[bulaian]

PM'd

[Vagabond142]

THe situation is no longer as urgent as I was reassured today that I would NOT be laid off. However, please do keep the links coming, I am still actively hunting.

[adam c]

The IT jobs at Telus seem fairly difficult to obtain

[canadian booster]

i'll send you a PM

[ga16i]

Originally posted by Vagabond142
THe situation is no longer as urgent as I was reassured today that I would NOT be laid off. However, please do keep the links coming, I am still actively hunting.

Go with your gut, trust your instincts.
They're not going to indefinitely not lay you off if times are tough.
I'm sure the Captain of the Titanic assured everyone that everything was fine and dandy and nothing to worry about. CEO of Blackberry had just recently assured shareholders that the company is not in a "death spiral"... just saying ;)

[Stealth22]

When I read your post, the first thought that came to my mind was "Then stop going shopping at Steam when you're at work!" :rofl:

I kid I kid. :)

[Vagabond142]

Originally posted by ga16i


Go with your gut, trust your instincts.
They're not going to indefinitely not lay you off if times are tough.
I'm sure the Captain of the Titanic assured everyone that everything was fine and dandy and nothing to worry about. CEO of Blackberry had just recently assured shareholders that the company is not in a "death spiral"... just saying ;)

I hear what you're saying 5 by 5. Hence why I am still hunting ;D

[Vagabond142]

Originally posted by Stealth22
When I read your post, the first thought that came to my mind was "Then stop going shopping at Steam when you're at work!" :rofl:

I kid I kid. :)

I am a geek, I like making sure other geeks get good deals :D I've only bought a grand total of maybe 6 things so far, three biggies, three indies/super-sales under $3. I could have easily spent $300+ so far if I got everything I wanted XD

:hijack:

[Vdubbin]

PM'd

[nzwasp]

Originally posted by adam c
The IT jobs at Telus seem fairly difficult to obtain

I think its more to do with the slowness of how quickly things happen at Telus rather than difficulty. Theres not a lot of communication from them either.

[LilDrunkenSmurf]

Check out Metafore. They're always hiring for Cenovus helpdesk. You could end up in a Tier 1 or Tier 2 role.

[Vagabond142]

I have a resume in with Metafore, no news yet :P

[Vagabond142]

I just got some PM's this morning, so I am writing here to tell you that no more PM's or offers are needed. I start with my new employer on August 20th :D :thumbsup: :thumbsup:

And yes, I did kinda get my "dream job" in the IT technician side of things, so I am double stoked!

So, if the mods want to, I consider this thread :closed:

[turbotrip]

what company?

[adam c]

Originally posted by turbotrip
what company?

[Vagabond142]

Long View

[GQBalla]

what position?

[Vagabond142]

Systems Consultant, hardware service and support.

aka tier 1 helpdesk and deskside

[chibwack]

I don't know anything about the job as it just appeared on my linkedin, but Pandell is hiring a help desk administrator if thats your thing.

[mastercool12]

I don't mean to troll or anything, but who in their right mind would want to work in help desk? I did that back when I was in high school and it was truly demoralizing...

[s3v3n]

Originally posted by mastercool12
I don't mean to troll or anything, but who in their right mind would want to work in help desk? I did that back when I was in high school and it was truly demoralizing...
it is easy to confuse a service desk with a call centre. really depends on the environment.

[rx7boi]

Originally posted by Vagabond142
Systems Consultant, hardware service and support.

aka tier 1 helpdesk and deskside

Grats. I work at LongView too =)

[Vagabond142]

Originally posted by mastercool12
I don't mean to troll or anything, but who in their right mind would want to work in help desk? I did that back when I was in high school and it was truly demoralizing...

It's not so much "Dead end helpdesk," this position is enterprise helpdesk, which is servicing some of the biggies downtown. I'm also more of the end-user support end of helpdesk, meaning I am more often than not going to be going on site to service deskside, or taking hardware back to the office to do warranty repair or hardware support at the benches there.

All in all, a really big step up from where I was. This is a true career launching position, so you bet I'm gonna go in balls n all :D

[Vagabond142]

I just found out that with my site assignment, I am working with 3 Beyonders (Quiet10, Alterac and TopMade). Small world :eek: :thumbsup: :thumbsup:

[Quiet10]

:thumbsup: :thumbsup: :clap:

[colsankey]

Sorry to hear that vagabond.. Alterac can be a real douche canoe.

:drama:

[Alterac]

Yea, thanks for the props. :D

[Vagabond142]

If he's a douche canoe, at least he's floating down Awesome River :bigpimp:

[taemo]

Plains Midstream contracts Tier 1 support from Longview?
I know 2 of the guys that did the ESX project for them couple of months ago but I thought tier 1 support was in house

[Alterac]

Originally posted by taemo
Plains Midstream contracts Tier 1 support from Longview?
I know 2 of the guys that did the ESX project for them couple of months ago but I thought tier 1 support was in house

Its a combination effort really, we grew 70% bigger with a recent acquisition, and needed to onboard a crapload of people.

Curious, who do you know that helped out with the vBlock effort?

[taemo]

^ Tim K and Sean B
worked with Tim K for a couple of months before he moved from Server Admin role to ESX projects

[temptazn]

Originally posted by mastercool12
I don't mean to troll or anything, but who in their right mind would want to work in help desk? I did that back when I was in high school and it was truly demoralizing...


Help desk isn't as bad, usually it a starting place for recent graduate's who need to get a foot into the industry. As some have mentioned it depends on the environment, I have a few buddies who work for Metafore and they have nothing bad to say about it. Maybe one or two bitchy callers, but beyond that they seem to be happy. I've been working at my position for a few months and I can say its not bad... then again i'm in-house IT haha, so the environment is different then out-sourced IT.

[sabad66]

Originally posted by Alterac


Its a combination effort really, we grew 70% bigger with a recent acquisition, and needed to onboard a crapload of people.

Curious, who do you know that helped out with the vBlock effort?
the acquisition from BP?

[Alterac]

Originally posted by sabad66

the acquisition from BP?

Yup, BP Canada's NGL business. I suppose we grew about 30-40% more realistically.

[Alterac]

Originally posted by taemo
^ Tim K and Sean B
worked with Tim K for a couple of months before he moved from Server Admin role to ESX projects

I worked with those guys quite a bit, good guys.