Telus Optik internet limits availability of the 25mbps down plan?

[eur0]

Just like the title says, I called Telus and asked to upgrade our 15mbs internet speed to the 25mbps plan as me and my girlfriend run our businesses out of the house and require a faster connection. I was told by their rep that they limit the number of 25mbps accounts in New Brighton and that I would have to call back in a month or two and see if any 'spots' open up. That sounds like bs to me. Anyone else have the same problem?

Our two year contract is up in October/November and I would happily switch to Shaw if they cant help us.

[eblend]

25mbps runs off VDSL. Telus is in the middle of upgrading all of their equipment to handle VDSL and has a limited number of ports to tie people in. Once the ports fill up, they have to wait for someone to cancel their service, or add additional capacity, which they are working towards. So it is not BS, just call them weekly and keep asking, eventually a port will be available.

[wtf im nameless]

LOL, 25mbps is serious business for Telus. You can only go so fast when your internet backbone is still using Morse code technology.

[eblend]

Originally posted by wtf im nameless
LOL, 25mbps is serious business for Telus. You can only go so fast when your internet backbone is still using Morse code technology.

Hum...telus has a fiber backbone, I guess the light pulses can be interpreted as Morse code...... their problem is the last 100M to the home, which is copper for most of the population. Those who are lucky enough will have fiber to their home (I have it in mine....but Telus doesn't have the equipment upgraded in the box down the street to tie me in yet). Using VDSL2 there is a theoretical magimum of 250mbps, which they are not pushing anywhere near, as well being it is syncronus, therefore you could have the same speed up and down, but that isn't the case at the moment. So the limit for telus is the fact that there are hundred years of twisted copper installations all over the place, and they have to provide the service over what they got. I have been a shaw customer forever about 2 years ago and switched over to telus after being pissed off with internet cutting out frmo shaw every few days, aside from a few glitches here and there, its been rock solid for 2 years now...can't complain

[benyl]

Even though I want Shaw 50 or 100 or whatever, I am sticking with TELUS as their service is rock solid. 25mbps is plenty anyway.

haha, I wish I still had friends working at TELUS, maybe they could uncap it.

Wonder if they are ever going to offer 50 or 100 for Fiber customers.

[WhippWhapp]

Shit routers and inconsistency in my neighborhood kills Shaw for me.

Better ui and ability to use Xbox as TV are just gravy.

I'm with Benyl on 25mbps being enough.

[GoChris]

Ya same here. Sure I could theoretically get faster speed from Shaw, but that was the problem, it never happened in practice.

I am lucky enough to be on Telus fiber right now, but it's still only 25Mbps of course.

I did speak with a nice chatty lady in the GPON department many weeks ago, and yes there are plans to roll out faster service. I think she said fall, so won't see anything just yet.

Here's hoping to 50+Mbps on fiber, and I hope some decent upload speed, at least 5Mbps.

[FullFledgedYYC]

I am really hoping Telus upgrades my area soon. Shaw is so damn inconsistent... I just need something decently quick to switch to and I am gone!

[wtf im nameless]

Originally posted by eblend


Hum...telus has a fiber backbone, I guess the light pulses can be interpreted as Morse code...... their problem is the last 100M to the home, which is copper for most of the population. Those who are lucky enough will have fiber to their home (I have it in mine....but Telus doesn't have the equipment upgraded in the box down the street to tie me in yet). Using VDSL2 there is a theoretical magimum of 250mbps, which they are not pushing anywhere near, as well being it is syncronus, therefore you could have the same speed up and down, but that isn't the case at the moment. So the limit for telus is the fact that there are hundred years of twisted copper installations all over the place, and they have to provide the service over what they got. I have been a shaw customer forever about 2 years ago and switched over to telus after being pissed off with internet cutting out frmo shaw every few days, aside from a few glitches here and there, its been rock solid for 2 years now...can't complain

I'm was being sarcastic, I have Telus fiber to my house and the fastest I can get is 25mb down or 1/4 of what I'm currently getting from Shaw. Once they figure out how to send data through fiber as fast as Shaw can through coax I'll be glad to switch back.

[wtf im nameless]

Originally posted by GoChris
Ya same here. Sure I could theoretically get faster speed from Shaw, but that was the problem, it never happened in practice.

I am lucky enough to be on Telus fiber right now, but it's still only 25Mbps of course.

I did speak with a nice chatty lady in the GPON department many weeks ago, and yes there are plans to roll out faster service. I think she said fall, so won't see anything just yet.

Here's hoping to 50+Mbps on fiber, and I hope some decent upload speed, at least 5Mbps.

Glad to hear. I'm on Shaw 100 and rarely get less than 75 down even at peak times, during non-peak times I can almost always get 100.

[eur0]

I Guess I'm stuck to calling them weekly then. 15 seems so primitive, oh well...

[CanmoreOrLess]

Did you tell them "Our two year contract is up in October/November and I would happily switch to Shaw if they cant help us."

Tell them you want to be upgraded or you will walk (pay early termination fees) in as soon as SHAW can get you up and running. Worth a shot.

I am on Telus Optik 25mbps, switched from Shaw well over a year ago. Never had a down minute on the internet, unlike Shaw where it was jamming up my online poker playing every night. Very spotty service was my Shaw experience.

[eblend]

I don't think threatening to leave telus going to help him, it is a physical limitation of available ports, but hell worth a shot, perhaps they can give you some sort of a credit on existing service until you can get the 25mbps. The biggest thing I noticed with 25mbps service is much improved upload, up to 3mbps, made uploading all my pics to smug mug that much faster

[schocker]

If you are having so many issues I would just switch to shaw :dunno:
I have not had any speed issues with them since like 2003 and that was in my parents old neighbourhood and now I am in a new neighbourhood. I am on BB50 and always get at least 40+mbps which maxes out at about 6MB/s and around 3mbps upload

[eblend]

Originally posted by schocker
If you are having so many issues I would just switch to shaw :dunno:
I have not had any speed issues with them since like 2003 and that was in my parents old neighbourhood and now I am in a new neighbourhood. I am on BB50 and always get at least 40+mbps which maxes out at about 6MB/s and around 3mbps upload

Some people have mad stability issues with Shaw (myself included after nearly 12 years with Shaw..) and are rock solid with Telus, that may be the reason they don't want to switch. I switched myself while my wife was in school and had to do alot of quizes online, and when our Shaw internet used to drop randomly....we were never sure if it would drop out middle of an online test, which can't be retaken and is for marks...so that was a reason why we switched and haven't looked back. Like seriously, your pages won't load any faster having 50mbps or 25mbps, or if they do, whatever a split second don't matter. Sure you can download your stuff faster with 50mbps...but are you really in that much of a hurry to get that movie? 20 min vs 35 min isn't the end of the day, when I at least know I will have my internet alot more reliably than I did with Shaw (at both my and my parent's house by the way, Evergreen and Braeside)

[schocker]

Originally posted by eblend
Snip
I am not trying to say that others don't have issues with shaw as I know some people would have had issues with either ISP. If he has never tried it or lives in a newer neighbourhood though it could be worth trying. I would never switch to anything slower than 50 mbps now though as I do a lot of downloading and the speed is awesome though it is fast enough that I haven't tried out BB100. But my internet was always stable in silver springs which is kind of old like 40ish years old and now in sage hill it is the same from my experience. I know that other areas could be more saturated and result in a worse experience.

[YamahaV8]

Originally posted by GoChris
Ya same here. Sure I could theoretically get faster speed from Shaw, but that was the problem, it never happened in practice.

I am lucky enough to be on Telus fiber right now, but it's still only 25Mbps of course.

I did speak with a nice chatty lady in the GPON department many weeks ago, and yes there are plans to roll out faster service. I think she said fall, so won't see anything just yet.

Here's hoping to 50+Mbps on fiber, and I hope some decent upload speed, at least 5Mbps.

My wife is a telus employee and we are on an employee trial for tv and internet that is considerably faster than the 25mbps. It should be rolling out for customers in October. All I can say is the speed is great and the ping is always below 4ms wireless. We have fiber to our house.

[benyl]

Nice. Can't wait.

[Mibz]

Originally posted by YamahaV8
the ping is always below 4ms wireless. lolwut.

[GoChris]

Originally posted by YamahaV8


My wife is a telus employee and we are on an employee trial for tv and internet that is considerably faster than the 25mbps. It should be rolling out for customers in October. All I can say is the speed is great and the ping is always below 4ms wireless. We have fiber to our house.

What area of the city are you in? Hopefully that won't matter and everyone with fiber at least can sign up for the new speeds. As long as it's not more expensive than Shaw I'll be upgrading.

[YamahaV8]

Originally posted by GoChris


What area of the city are you in? Hopefully that won't matter and everyone with fiber at least can sign up for the new speeds. As long as it's not more expensive than Shaw I'll be upgrading.

I'm in Panorama. This service will only be available to homes with fiber to the house. I know they are trying to figure out a way to improve the speed to older homes without fiber.

[thetransporter]

so what are VDSL customers getting for upload?

[spikerS]

funny enough, I just ran into the same problems with my move into the new place, and I can't transfer my services over with TELUS due to lack of ports, and I am a TELUS employee...

So now I have to figure out another option. Is there anyone in shaw that I can contact that can at least try and build me a plan that is similar to the one I have at TELUS, and at least try and get CLOSE to what I am currently paying?

[GoChris]

^^ Oh shit that sucks! I imagine as an employee you could get bumped up the list though at least?

[Mibz]

spikers, PM anarchy on here. Can't guarantee that he can help you, but I know he'll try.

[eblend]

Originally posted by spikers
funny enough, I just ran into the same problems with my move into the new place, and I can't transfer my services over with TELUS due to lack of ports, and I am a TELUS employee...

So now I have to figure out another option. Is there anyone in shaw that I can contact that can at least try and build me a plan that is similar to the one I have at TELUS, and at least try and get CLOSE to what I am currently paying?

Abuse your power, just go into the system with some testing account that has the privilages (so as to not tie it back to you) and deactivate someone's service (as long as it isn't in evergreen haha)

[Spoons]

Originally posted by YamahaV8


I'm in Panorama. This service will only be available to homes with fiber to the house. I know they are trying to figure out a way to improve the speed to older homes without fiber.

All depends on dB loss over copper lines. My house is still on copper (I'm in Beddington) and I have the 25mbps internet.

[msommers]

How is their internet service in Crescent Heights? Thinking about getting their Optik TV and internet bundle - expires tomorrow.

[YamahaV8]

Originally posted by Spoons


All depends on dB loss over copper lines. My house is still on copper (I'm in Beddington) and I have the 25mbps internet.

Not talking about the 25mbps. I'm talking about the new service they will release in October which will be at least double the speed for fiber houses. They are trying to bring up the speed from 25mbps on copper wired houses as well.

[Spoons]

Originally posted by msommers
How is their internet service in Crescent Heights? Thinking about getting their Optik TV and internet bundle - expires tomorrow.

Do you have a homephone? If so you'd be a winback client and you're eligible for different (and better) deals.

[msommers]

Darn, I don't. Just use my cell for everything.

[eur0]

Originally posted by YamahaV8


My wife is a telus employee and we are on an employee trial for tv and internet that is considerably faster than the 25mbps. It should be rolling out for customers in October. All I can say is the speed is great and the ping is always below 4ms wireless. We have fiber to our house.

More details?

[revelations]

Originally posted by YamahaV8
All I can say is the speed is great and the ping is always below 4ms wireless. We have fiber to our house.



Originally posted by Mibz
lolwut.


Where can I getz this 4ms ping wifi connection? 802.11z connection?

:nut:

[GoChris]

I just picked an optik thread to bump...

but perhaps they are getting in place the tools to track usage now?

Total used 413.54 GB

Just noticed this and looks like they've been doing it the past couple months almost.

Not worried yet though as I have no limits.

Usage limit 0.00 GB

[WhippWhapp]

Yikes!

579 GB so far on this billing cycle :eek:

[jumperman8]

Right now there is a huge push for telus to get as many customers changed over or signed up on fiber network. Once they have a level amount of customers available for speed upgrades Telus will release faster speeds.

Smart Marketing really, why release faster speeds to a low number of customers. Most people on 25mb Fiber to house GPON set up are getting faster speeds then they think day to day. like everything they have to test the options first.

Within the next 5 years fiber to the house should be available to every home, aerial or buried areas similar to the east coast and Bell Alliant. If you live in an older area closer to inner city for example where all the service lines come off the pole you have either noticed or will notice Telus employees stringing up fiber lines throughout the nieghborhood on the poles.

As far as a few posts i read about Fiber speeds compared to Coax speeds, google is your friend, there is nothing (coax, copper) that can even come close in comparison to the speeds of data transfer through fiber. There is a reason fiber is strung around the world and not coax.

If you live in any new areas, there is fiber to your house already. if you are currently hooked up on copper and if you dont call into telus to be changed over they will be calling you, as they want to increase their fiber network.

Personally i have fiber to my house and would never change to anything else. I only have 25 mb and for me its good enough for now. I know there are people out there who do alot of work with networking etc who need the faster speeds, dont worry it will be coming. And honestly ill take 25mb to my computer over 250mb of shared lines through my nieghborhood.

Hope that helps some of the questions!