Thaco
09-17-2012, 04:24 PM
Just a friendly heads up, i got $8 ($0.50/ea) worth of "pic & vid sharing" on my bill, i have a 6gb data plan, and unlimited picture/text messaging, i assumed that'd cover me for anything i'd ever need... apparently i was wrong, so i decided to investigate to see what constitutes this "pic & vid sharing"
my first step was to call virgin, the chick that answered said it was whenever you choose the "share" option from the gallery, you're now "shaing" not "picture messaging"
so i invesitaged it, and it seems this was the case for text messages... any facebook or other "sharing" did not charge me this... HOWEVER, if i was in a text essage thread, and chose to attach a picture, that was considered a picture message and not charged......
so i was pretty annoyed how 2 different ways of doing the same function could produce different costs, so i did what any pissed off techy would do, i took it to twitter... here's my convo.
________________________________________________
@virginmobilecan "pic & vid sharing", $.50 ea. biggest scam since PPU txt... I have 6gb data, and unlim txt, but this is diff? #nickel&dime
@T3rry12 Sonds like a video message Terry! Those aren't included with picture messaging. Sorry! ^pr
@virginmobilecan Nope, pics only, if I "share" from gallery I am charged, "insert" from txt thread, and it's a "pic msg", which is included
@T3rry12 Hmmmm odd. Shoot us your mobile# to [email protected] and we'll check it out! ^pr
@virginmobilecan email sent, a quick response and resolution would be appreciated. thanks.
@T3rry12 Cool, thanks Terry! ^to
________________________________________________
So, on to the email
________________________________________________
So, i was tweeting you about being charged pic and vid sharing on a
pic message... being charged all depends on how i share it... I looked
at my bill, and at my messages, and i determined that if i go to the
txt thread and click "insert>picture" it's not charged and considered
a picture message, but if i go to my phones gallery, and choose the
sideways V "Share" icon, and share it to messaging, then i get
charged...
some examples, i was charged 6 times
Regardless of how these are "chosen" to be sent... they are just
picture messages, and should not be charged.
see the attached screenshots for proof...
---
Hey Terry!
Hmmm... sorry about that! We'll have our billing team look this over to double check that these are not charging in error. In the meantime, we've removed the charges for you on this bill. Just note that video messages are not included, but if this was in fact all picture messages they'll get you fixed up no problem for the next bill!
The balance should update in your online account shortly, with these removed :)
Thanks!
Lots of Love,
Virgin Mobile
________________________________________________
So just a reminder, check your bill... may apply to bell mobile and other bell companies as well...
my first step was to call virgin, the chick that answered said it was whenever you choose the "share" option from the gallery, you're now "shaing" not "picture messaging"
so i invesitaged it, and it seems this was the case for text messages... any facebook or other "sharing" did not charge me this... HOWEVER, if i was in a text essage thread, and chose to attach a picture, that was considered a picture message and not charged......
so i was pretty annoyed how 2 different ways of doing the same function could produce different costs, so i did what any pissed off techy would do, i took it to twitter... here's my convo.
________________________________________________
@virginmobilecan "pic & vid sharing", $.50 ea. biggest scam since PPU txt... I have 6gb data, and unlim txt, but this is diff? #nickel&dime
@T3rry12 Sonds like a video message Terry! Those aren't included with picture messaging. Sorry! ^pr
@virginmobilecan Nope, pics only, if I "share" from gallery I am charged, "insert" from txt thread, and it's a "pic msg", which is included
@T3rry12 Hmmmm odd. Shoot us your mobile# to [email protected] and we'll check it out! ^pr
@virginmobilecan email sent, a quick response and resolution would be appreciated. thanks.
@T3rry12 Cool, thanks Terry! ^to
________________________________________________
So, on to the email
________________________________________________
So, i was tweeting you about being charged pic and vid sharing on a
pic message... being charged all depends on how i share it... I looked
at my bill, and at my messages, and i determined that if i go to the
txt thread and click "insert>picture" it's not charged and considered
a picture message, but if i go to my phones gallery, and choose the
sideways V "Share" icon, and share it to messaging, then i get
charged...
some examples, i was charged 6 times
Regardless of how these are "chosen" to be sent... they are just
picture messages, and should not be charged.
see the attached screenshots for proof...
---
Hey Terry!
Hmmm... sorry about that! We'll have our billing team look this over to double check that these are not charging in error. In the meantime, we've removed the charges for you on this bill. Just note that video messages are not included, but if this was in fact all picture messages they'll get you fixed up no problem for the next bill!
The balance should update in your online account shortly, with these removed :)
Thanks!
Lots of Love,
Virgin Mobile
________________________________________________
So just a reminder, check your bill... may apply to bell mobile and other bell companies as well...