Mo Shaw Mo Problems

[VikingTy]

I wish Telus speeds didn't suck so much balls because I want to leave Shaws dick in the dirt.

I understand the fine print when it comes to internet speeds(speed you pay for is maximum and under optimal conditions etc etc) but it's getting to the point where i'm about to lose my cool with these scumbags, I pay these assholes good money.


So I got the Broadband 100 package, Speeds end up sucking can't stream shit, wireless signal blows goats and I'm pissed. Call up support, they tell me to do all these tests, blah blah stupid bitch on the phone. They end up blaming my Router, Ok assholes fair enough.

I take my ass out and buy the best fucking router out there because I don't want these fuckers saying the problem is on my end NO MORE!

Call them up and say "Miss smarty pants, I bought the best router on the market and i'm getting shit for speed"

ok sir we need to send a tech out, how about 3 weeks from now.

How about I kick all your teeth down your throat, send a tech tomorrow.

After bitching like a boss I get a tech scheduled for the next day.

Tech shows up with his faggy pouch and chest puffed out, I figured he heard about my attitude on the phone and was prepared. Ok fuck him as long as this fag fixes my shit.

"Your signal is good, you're getting 60 down and ass up"

Ok so you're gonna cut my bill in half?

"Why would we do that"

Why would I pay 100% for 60% speed?

"That is optimal conditions sir"

It's 10:30 am, Nothing else in my house is using the connection, what is optimal?

"Well I think you're expecting too much"

Sorry buddy but I own a pretty successful business and I know I wouldn't be where i'm at if my customers felt I was giving them 60% of what they paid for.

"What can you do, Wish I could help"


NOTHING cause Telus is Shaws retarded brother.
Fucking crooks.

[Type_S1]

You need to chill buddy. Go buy your porn on DVD if the streaming isn't fast enough to catch te sweat dripping off.

Everyone should know by now these companies all suck. No point complaining because nothing will change until the CRTC is abolished and we can have some better competition.

[calgaryrally88]

Why would they do anything for you when you act like a tool?

I agree Shaw has really gone to the shitter.

[rizfarmer]

Originally posted by Type_S1
You need to chill buddy. Go buy your porn on DVD if the streaming isn't fast enough to catch te sweat dripping off.

Everyone should know by now these companies all suck. No point complaining because nothing will change until the CRTC is abolished and we can have some better competition. k

Haha let him vent, if he's paying full pop then it's reasonable to expect same out of the service you are paying for. No one understands this better than those who run service intensive busnisses and pay for high end service with shitty results.

[speedog]

One of TELUS' little disclaimers - "Internet access speeds may vary depending on usage within the home network, Internet traffic or server configurations."

And one of Shaw's little disclaimers - "Availability of Shaw Internet packages and service may vary by region, modem equipment, or residential wiring. Internet download speed is based on optimal conditions."

So it would appear either one of them can offer certain packages and speeds, but not deliver on them based upon their disclaimers. We actually had TELUS try to sell us up to the next highest DSL offering for many years without any success and that's because I worked on the network side and was very well aware of what the outside plant was capable of in my area - unfortunately, there were probably many TELUS customers who did get bumped up to a more expensive plan because of over zealous sale people and yet these same TELUS customers saw virtually no better speeds.

So the question remains, if you're only getting 60% of the optimum advertised possible speed of the package you're paying for, would it be worthwhile to jump down to a less expensive plan?

[speedog]

BTW VikingTy, welcome to Beyond - interesting first post. Hopefully you're not as angry with the rest of the world as you are with TELUS and I really hope that you handled yourself in a bit more professional way than your post above would suggest - nothing will get the hackles of people up more than being ragged on and especially for something they have no control over. Would've there been a comment made on your file - possibly so, I know many businesses do that so as to give others the head's up.

[msommers]

Really depends on your area. I'm really happy with Telus' speed so far - I'm just north of downtown. Was torrenting at 2MB/s which is plenty fast for me and I didn't even port forward.

Everyone is going to have a shitty experience with both companies but so far for both home and mobile, Telus has been pretty good overall. The tech they sent out was really caring in terms of how he routed the cables and made sure I knew how to use everything before he took off. Even got some extra internet cables out of the visit for my TV and xbox; the little things I guess.

Understandable that you're angry about paying top dollar for sub-par service. But with anything, being a huge dick about it isn't helping either party. It's not the tech's fault your shit is slow but certainly made his day a bit/lot worse.

[Mar]

Pretty funny post. Optimal speeds are plugging directly into the box closest to the pipe after the rest of the world has been turned into zombies and porn becomes illegal.

I got a notice in the mail from Shaw once that said I could get high definition cable and TV for $20 per month on some promotion for just internet customers. I signed up and the guy comes out but doesn't bring the TV......WTF? I called back and they explained that by TV they meant the service, not the hardware. That's not fucking TV. That's programming. Then I got my bill for $40 and called them back to ask why it was doubled and they said the high definition package was $20, I needed the basic cable under that, I can't get high definition by itself. It has to sit on top of something. Those fuckers, I ended up arguing so long I had a $200 bill which they refunded after many heated calls. That turned me off Shaw ever since but I have no choice to use it because of the quality of internet over Telus.

[r3ccOs]

Originally posted by VikingTy
I wish Telus speeds didn't suck so much balls because I want to leave Shaws dick in the dirt.

I understand the fine print when it comes to internet speeds(speed you pay for is maximum and under optimal conditions etc etc) but it's getting to the point where i'm about to lose my cool with these scumbags, I pay these assholes good money.


So I got the Broadband 100 package, Speeds end up sucking can't stream shit, wireless signal blows goats and I'm pissed. Call up support, they tell me to do all these tests, blah blah stupid bitch on the phone. They end up blaming my Router, Ok assholes fair enough.

I take my ass out and buy the best fucking router out there because I don't want these fuckers saying the problem is on my end NO MORE!

Call them up and say "Miss smarty pants, I bought the best router on the market and i'm getting shit for speed"

ok sir we need to send a tech out, how about 3 weeks from now.

How about I kick all your teeth down your throat, send a tech tomorrow.

After bitching like a boss I get a tech scheduled for the next day.

Tech shows up with his faggy pouch and chest puffed out, I figured he heard about my attitude on the phone and was prepared. Ok fuck him as long as this fag fixes my shit.

"Your signal is good, you're getting 60 down and ass up"

Ok so you're gonna cut my bill in half?

"Why would we do that"

Why would I pay 100% for 60% speed?

"That is optimal conditions sir"

It's 10:30 am, Nothing else in my house is using the connection, what is optimal?

"Well I think you're expecting too much"

Sorry buddy but I own a pretty successful business and I know I wouldn't be where i'm at if my customers felt I was giving them 60% of what they paid for.

"What can you do, Wish I could help"


NOTHING cause Telus is Shaws retarded brother.
Fucking crooks.

probably the same kinda guy who wants to go burn down apple, cause Siri won't respond to go on a date with you.

[Grogador]

It's a best effort service. Either knock it down to something you're happy paying for, or spring a couple thousand per month for a business line with SLA.

[Marsh]

Shaw is in the shitter. Those 3 shithead brothers/uncles whatever are concerned with paying themselves the highest salary possible and not much else

[calgaryrally88]

Originally posted by Marsh
Shaw is in the shitter. Those 3 shithead brothers/uncles whatever are concerned with paying themselves the highest salary possible and not much else

Great post.

[4DoorGTZ]

My parents have one of the lower Telus high speed packages.... when Skype was looking like crap my Dad started watching the network speeds, he's paying for 5mb and cant get more then 2. They had 7 tech visits within the span of about 6wks to come up with "you are at the end of the node, and unless we build a new switching station your speed wont ever increase the signal is just too weak before it even comes into your house"

Now they keep calling him trying to sell him the HDTV service or faster internet to wich he answers. "Can you run HDTV on your shitty 2mb connection? Why should I pay for your 25mb connection when you can only provide me with 2mb? Look into my service ticket history and dont call back until you upgrade your POS network in this area" Click

[Grogador]

Originally posted by Marsh
Shaw is in the shitter. Those 3 shithead brothers/uncles whatever are concerned with paying themselves the highest salary possible and not much else

That is nothing new :thumbsup: It's a big game of musical money-grubbing chairs!

[CanmoreOrLess]

Originally posted by Marsh
Shaw is in the shitter. Those 3 shithead brothers/uncles whatever are concerned with paying themselves the highest salary possible and not much else

They make the Bluth family look darn bright.

v7oBAnEmklk

[eblend]

Originally posted by 4DoorGTZ
My parents have one of the lower Telus high speed packages.... when Skype was looking like crap my Dad started watching the network speeds, he's paying for 5mb and cant get more then 2. They had 7 tech visits within the span of about 6wks to come up with "you are at the end of the node, and unless we build a new switching station your speed wont ever increase the signal is just too weak before it even comes into your house"

Now they keep calling him trying to sell him the HDTV service or faster internet to wich he answers. "Can you run HDTV on your shitty 2mb connection? Why should I pay for your 25mb connection when you can only provide me with 2mb? Look into my service ticket history and dont call back until you upgrade your POS network in this area" Click

sounds like they are on an old DSL line still, DSL has advanced a lot since then, VDSL2 is their latest tech, and I believe it has a better range, but not sure. My parent's are in a 40 year old house and had shitty DSL speeds back in the day, but right now they got the 25mbps package and full Optik tv with no problem.

[Sugarphreak]

...

[Graham_A_M]

im with Shaw, no problems whatsoever, have been with them for 5 years now. :dunno: always have 2mbps download speeds.

[Cos]

.

[FullFledgedYYC]

Shaw depends greatly on where you live I find. When I lived in Lethbridge I was lucky to get over 1 meg on speed tests. In the Hamptons it was pretty decent.... now in Haysboro I get 25-30 pretty much all the time.

It is truly BS how you don't near the advertised speed though. I am on broadband 50.... so really 25-30 is only 50-60% of whats advertised. Crooks.

[Sugarphreak]

...

[eblend]

Originally posted by Graham_A_M
im with Shaw, no problems whatsoever, have been with them for 5 years now. :dunno: always have 2mbps download speeds.

Don't think you realize the difference between MB/s and mbps....2mbps...that's amazing service, wouldn't expect much more from Shaw :D

[thetransporter]

all i can say is their uploads sucks , their service sucks. only good thing about telus is their billing sucks so you can usually go with 6 months until you finally get a bill................

[Boosted131]

When they say 100mb, that isnt your transfer rate... you have to divide by 8, so you can max that line out around 12mb/s download. We had shaw 100 at work and always got in the 90's. My 25mb at home always gets that speed as well, downloads full movies in less than 5 mins.

[codetrap]

Originally posted by Boosted131
When they say 100mb, that isnt your transfer rate... you have to divide by 8, so you can max that line out around 12mb/s download. We had shaw 100 at work and always got in the 90's. My 25mb at home always gets that speed as well, downloads full movies in less than 5 mins.

I always find it funny when people are *educating* other people, and they get it wrong themselves. You've just told the world that if you take 100 millibits, and divide by 8, you get 12 millibits per second.

100Mbps = 12.5MBps

Little b = bits
Big B = Bytes (8 bits to a Byte)
Big M = Mega
Little m = milli

[Graham_A_M]

Originally posted by eblend


Don't think you realize the difference between MB/s and mbps....2mbps...that's amazing service, wouldn't expect much more from Shaw :D
Pardon my ignorance but can you explain the difference. I always thought they were the same

[flipstah]

Originally posted by Graham_A_M

Pardon my ignorance but can you explain the difference. I always thought they were the same

MB = Megabytes
mb = Megabits

MB>mb in terms of size and speed. So 1MB/s > 1mb/s

I don't think I have it backwards...

[Mitsu3000gt]

I live downtown on broadband 100 with Shaw and I regularly get 11.5 MB/s download speeds, which is nearly 100% of advertised. You will NEVER get exactly 100%, but I am very pleased with 90+ Mb/s. During peak times it's more like 8-10 MB/s (64-80 Mb/s) which is totally acceptable to me.

[Cos]

.

[Mar]

I just ran two Shaw speed tests and got 20Mbps on one and 13Mbps on the other. Does that mean I divide by 8 and I'm only getting 2-3 Mebibytes per second?

[Cos]

.

[Graham_A_M]

Ah, I didnt know the size of letters made any difference. Okay I have 2MB/ second. Movies download in 10-30min depending on the number of torrent seeders.

[speedog]

Originally posted by codetrap


I always find it funny when people are *educating* other people, and they get it wrong themselves. You've just told the world that if you take 100 millibits, and divide by 8, you get 12 millibits per second.

100Mbps = 12.5MBps

Little b = bits
Big B = Bytes (8 bits to a Byte)
Big M = Mega
Little m = milli
Is there even such a thing as millibits?

[Cos]

.

[7thgenvic]

bits and bites...

Shaw is shit and telus is shit... Not many options out there. Choose which is less shitty.

I refused to pay for the high speed just because I haven't had good luck getting full capability our of their high speed.

As long as it's fast enough for a good stream on youporn.com I'm fine.

[Royle9]

They throttle everything, if you don't look & complain you'd never know your getting 1/8th of what you pay for.

I've had my share of calls into the "help desk" 90% of which are of no help at all considering most of the time I know more about the issue then they do. I find on average I need to call about 1-2 a month to get my speeds "reset" to what I pay for. Usually its something blamed on my end, or they use a cop out excuse like "we had to replace a cable on our end as we noticed a leak"

Plain and simple, there are no good ISP's in town. If only we could tap into some of the Euro potential.. most of us would then be happy to pay for what we deserve.

[sputnik]

The ironic thing is that about a year or so ago you were paying the same for 15 Mbps service from Shaw.

[speedog]

Originally posted by Cos


No. I think he was laughing at the people who write mB or mb. Technically it can only ever be, b, B, kb, kB, Mb, MB.

I am not sure how you would communicate a part of a 1 or a 0. I guess you could measure it as a noise but the gates wouldnt recognize it.

(granted all of my knowledge comes from industrial communications, PLC, RS232, RJ45, SCADA, etc.)
Ungh, you're making my brain hurt - next thing you'll be talking about baud rates, punched tape programming and such.

[Cos]

.

[thetransporter]

Anyone downtown on the 250 plan getting at least 5 up load? They advertise 15 upload but it maxes out at 5-6....

[ZorroAMG]

I fucking HATE shaw. I was with Novus for 2.5 years until Sept 1 and now I'm back with shaw because novus wasn't in my new building. Downloads fluctuate like crazy, streaming is for shit and uploads are half what they used to be...I am on broadband 100 and regularly get only around 40-50 Mbps. They say on their website I should get 5Mbps upload but internally they say it is 10, they emailed me a screencap of their internal website showing 10. I get hooked up and of course it's only 5. Novus was consistently 30 down and 10 up for 35$...I pay 80 now for fluctuating down and 5 up. Ridiculous.

Shaw is bullshit.

[freshprince1]

Hey everybody! This guys owns his own business!

[freshprince1]

I've never been too happy with either provider. Just did a speed test and got 4.57 Mbps download speed, and 0.79 Mbps for upload speed.

Telus is lame too.

[Xtrema]

Shaw is lesser evil of the 2 on average.

[BokCh0y]

Originally posted by Xtrema
Shaw is lesser evil of the 2 on average.

:werd:

I went with the devil i know rather than the devil I don't.

[trevh]

I switch every 6 months- pay a lower rate just before it goes up in price. I play the same games they do.

[DboyNismo]

and this is why i like the uni internet... http://speedtest.net/result/2200452023.png

but at home in cgy i have shaw and lately it has been crap. it feels very throttled and ive been with them for over 10 years

[sputnik]

I have absolutely no issues with Shaw.

My Broadband 100 connection does at least 80-90 Mbps down from my USENET provider even at peak times.

[Maxx Mazda]

Originally posted by sputnik
I have absolutely no issues with Shaw.

My Broadband 100 connection does at least 80-90 Mbps down from my USENET provider even at peak times.

Same here. Tried tests at peak times as well (see the "shaw Coventry" thread) and they're the same.

I'm on broadband 100.

http://www.speedtest.net/result/2201667054.png (http://www.speedtest.net)

[ZMan2k2]

I'm on Broadband 50, and lately I've been having trouble getting to even 20Mbps. Is this something that shaw can fix, or is it a simple reset of my modem that I can do myself. I've been having trouble recently getting and keeping the HD feed from netflix. It fluctuates from the 2-3 bars and HD. I know with the DL speed I'm paying for, I should see easy HD quality all the time. Just curious.

[Mibz]

I'm on Broadband 50 in Walden and get 5.5MB any time of day.

South has bigger pipes, you heard it here first.

[codetrap]

Originally posted by ZMan2k2
I'm on Broadband 50, and lately I've been having trouble getting to even 20Mbps. Is this something that shaw can fix, or is it a simple reset of my modem that I can do myself. I've been having trouble recently getting and keeping the HD feed from netflix. It fluctuates from the 2-3 bars and HD. I know with the DL speed I'm paying for, I should see easy HD quality all the time. Just curious.
Are you using wireless?


Originally posted by Mibz
I'm on Broadband 50 in Walden and get 5.5MB any time of day.

South has bigger pipes, you heard it here first.
I can get that 5.5MB from my Shaw as well, and I'm in the North. I don't believe you that the south has bigger pipes.

[Maxx Mazda]

Originally posted by Mibz
I'm on Broadband 50 in Walden and get 5.5MB any time of day.

South has bigger pipes, you heard it here first.

5.5MB/s = 44Mb/s which is right on par for a broadband 50 connection.

[Mibz]

Originally posted by codetrap
I don't believe you that the south has bigger pipes. Haven't visited a weather thread in a while, have you?

[ZMan2k2]

Originally posted by codetrap

Are you using wireless?



Nope, wired right to the router. I think I'm going to try right to the modem, see what I get there. I'll post up my results shortly.

This is wired to the router, with possibly the best numbers I've seen in a while.
http://www.speedtest.net/result/2202500193.png (http://www.speedtest.net)

Can't get wired right to the modem to work. For some reason, my network card can't see the modem. Maybe the wrong cable? Cat5e is what I'm using. I may have come up with the problem though, while screwing around with all that stuff. The cable connection on the modem was a little loose, that may have a bearing on it.

[Maxx Mazda]

Originally posted by ZMan2k2

Nope, wired right to the router. I think I'm going to try right to the modem, see what I get there. I'll post up my results shortly.


Can't get wired right to the modem to work. For some reason, my network card can't see the modem. Maybe the wrong cable? Cat5e is what I'm using. I may have come up with the problem though, while screwing around with all that stuff. The cable connection on the modem was a little loose, that may have a bearing on it.

What type / model of router do you have? Not the old Motorola Surfboard is it?

[ZMan2k2]

No, I've got a Cisco modem from Shaw, bridged to operate only as the modem. Then I have an Asus RT-N56U router with 3 of 4 ports used. I have direct connections to the router and my HT receiver, my Xbox and my NAS. I'm not getting full advertised signal, but I live in an older area as well, inner city, and the infrastructure could be old. I've had them restring a line from the box on the post to my house around 3 years ago. They also redid all the lines in the house as well, and have a booster on the lines with a small reducer on the modem, so as not to overpower it with signal.

[Maxx Mazda]

Why are you using a standalone router? The Cisco one works great and is Wireless N.

[Grogador]

Originally posted by ZMan2k2
I've had them restring a line from the box on the post to my house around 3 years ago. They also redid all the lines in the house as well, and have a booster on the lines with a small reducer on the modem, so as not to overpower it with signal.

If you have a new drop and a rewired house, there is absolutely no need for a drop amp. Then an attenuator on the back of the modem? That is just retarded. All you're doing is raising the noise floor.

Drop amps are a band-aid for lazy techs. They can sometimes be necessary for houses with a lot (4+) of TVs, but even then (especially then!!) your modem/DPT should not be amplified.

Edit: drop amps are sometimes a last resort if your underground drop is bad and a temporary line cannot be laid across others' property, sidewalks, RoWs, etc. Any other use is sheer lazyness, or pushy customers who think they know best. FYI those things are $200+ and technically remain the property of Shaw... ;)

[JordanEG6]

Although Shaw is iffy at times, I'm happy with it. It's better than Telus.

[ZMan2k2]

Originally posted by Grogador


If you have a new drop and a rewired house, there is absolutely no need for a drop amp. Then an attenuator on the back of the modem? That is just retarded. All you're doing is raising the noise floor.

Drop amps are a band-aid for lazy techs. They can sometimes be necessary for houses with a lot (4+) of TVs, but even then (especially then!!) your modem/DPT should not be amplified.

Edit: drop amps are sometimes a last resort if your underground drop is bad and a temporary line cannot be laid across others' property, sidewalks, RoWs, etc. Any other use is sheer lazyness, or pushy customers who think they know best. FYI those things are $200+ and technically remain the property of Shaw... ;)

I don't know. I was told that was necessary to get my signal where it was needed. I have the phone, the modem, and two TVs on the system, so maybe that's enough. I've been thinking of switching to Telus, but I'm iffy on the whole contract thing. I'd probably use my XBox as a tuner, and have the internet and phone. I was trying to watch an episode of StarTrek this evening on Netflix, around 7PM, and I couldn't get my signal above 2 bars. Disappointing. I'm thinking that with Telus, the signal will be better and the speeds would be more consistent. I think part of the problem is that the node is overloaded for my neighborhood.