Vent: bad experience at a dealership Precision Hyundai

[meemoe]

Me and my boyfriend Tyler recently purchased a used vehicle from Precision Hyundai (sept 8th, 2012) based on the quality and price it was being sold for. The AMVIC inspection was clean of any repairs or leaks that needed to be addressed. The day after having the vehicle, the "low oil" reminder light came on. I am a registered automotive apprentice and work for a family owned shop that is licensed to do AMVIC inspections as well. I took it upon myself to bring the vehicle into my work to have a look at the leak to see if the matter could be resolved easily. The vehicle had what appeared to be an oil pan leak but a shampoo needed to be done to verify due to the amount of oil everywhere. While in the shop a few other repairs that weren't marked on hyundai's report were very obvious, like a very loose tierod end, sticky key/ignition (new keys ordered by VIN and still had issues), leaking front shock and a damaged rear shock. Now keep in mind this was the saturday following us purchasing it (sept 15th). I didn't have time to do a full overall look due to time restrictions (shop is closed on Saturdays but the boss was in briefly so I had enough time to check out the leak). Tyler spoke with Rich at hyundai Monday (sept17th) on the phone and had it booked in on Oct 10 for a reinspection (oct 4th was the earliest spot they had available for us but Tyler was out of town till that weekend, so the 10th was the next opening they had). When dropping the truck off, he verbally mentioned the 4 obvious repairs and asked that a FULL inspection be done again to make sure nothing else was over looked. We decided to give them the benefit of doubt cuz obiously someone was just checking off boxes on their AMVIC sheet that day. When getting the vehicle back (on friday Oct 12), we did not receive a reinspection form, and only the repairs that Tyler verbally noted were looked at. We got a new key that seemed to have fixed the ignition issue, tierod and rear shock were also fixed. We received a repair receipt with a $0 balance owing, with nothing being done about the front shock leak or any mention of any leaks. I decided to take the vehicle into my work and perform a full overall inspection myself (on saturday Oct 13th).
Upon inspection, I found the following:
front rotors below discard (spec from Mitchell on demand)
rear u-joint has play
both lower balljoints have play (more than the 0.5mm allowed)
power steering and transmission lines leaking (and not just sweating, leaking)
possible oil pan leak (still required shampoo)
brake fluid measured at 4%+ water content
Leak in front shock and an occasional knock in the front end while turning
Wiperblades so streaky you can't see out of the windshield (one ripped and flappin around)
Also noted:
rear differential fluid very dirty (looked like it had never been serviced)
hard shift in transmission from 1st to 2nd gear

The following monday (oct 15) Tyler phoned Rich to let him know there is a list of items they missed on the second inspection. Rich then asked for a copy of the inspection I had done. That was sent over on October 16th immediately after I went back in to work to pay for my invoice and pick up a copy myself. No response from Rich when I emailed him a copy (had called hyundai and another service advisor gave me his email because I wasnt able to find it on their website)
Oct 22 I sent him a follow up email to check in with him since no reply was given to me. The following conversation happened with dates noted:

Oct 22: "Hi Rich, Just touching base with you about the 2007 Avalanche purchased by Tyler xxxxx. If you could call or email me or him to discuss the vehicles repairs that need to be done. (emails/#'s provided) Thanks"

Oct 22: "Hi Missy, Sorry for the delay getting back to you , I have been away sick for a few days & my GM has also been away on business , I am taking a copy of the inspections to him today and hopefully will get back to you today or tomorrow moring with the next step in getting your issues with the Avalanche resolved .. Thank you for your patience"

Oct 23rd&24th: no response

Oct 25: "Hi Rich, Still awaiting your response. I feel like this issue is not being dealt with in a timely manner. Please advise me when your next available time slot for repairs is, and the issue of the engine oil leak needs to be addressed as the low oil light has been on several times since purchased and should not be up to the customer to diagnose. I will need to speak to you about how long the vehicle will be in the shop as a rental may need to be arranged.Thank you"

Oct 25: "Hi Missy, I sent you a message last week , unfortunately the GM is out of town for the week , the earliest slot I have available to get in and diagnosis done is Nov 7th, let me know if this will work for you, As far as a Courtesy car, I do not have any available for that date.. if another date after that will work if you Require a Courtesy vehicle. ** i will not be able to get authorization for any repairs until the GM has given me the OK. so I will certainly have an answer for you by the time you are here for your appointment, Again I apologize for any inconvenience.. "

Oct 25: "Hey Rich,Yes I did receive your email last week stating a response that day or the following. Please advise me the next available date with a courtesy vehicle (SUV/crossover/4 door truck) that I may bring the avalanche in to have an AMVIC inspection redone stating any and all faults with the vehicle. Then we can discuss repair time or the option of your shop reclaiming the vehicle. Me and Tyler have discussed a few things and understand that the truck was priced fairly low, but for the thousands of dollars in repairs it needs, we wouldn't have bought it As Is. Reliability was our main concern, which is why we chose to purchase from an AMVIC licensed shop rather than privately. Thanks "

Oct 25: "Hi Again Missy, As stated in my previous e-mail, The earliest date I have available is Nov , If a loaner is required for the diag the available date is Nov 8. , As far as a loaner goes, I do not have any SUV/crossover/4door trucks available, The Courtesy vehicles we supply are small 4 door cars, ** Courtesy cars are limited so if you could get back to me ASAP it would be appreciated as the appointments with them fill up fast.. A full re-inspection will be done when the vehicle is brought in.. Who was the technician who looked at this vehicle ? According to your Invoice from LADS AUTO, the technician name is yours.... and why did these items on this Invoice not get noticed on the other inspection you had done after you purchased the vehicle when the tie-rod & rear air shock were noticed? Awaiting your reply "

Oct 25: "Hi Rich, I'm the technician that noted those issues. And the first inspection wasn't an inspection. It was an oil change/look at why the low oil light keeps coming on, those were "visual/happened to have noticed" issues. It was brought back to you so that you could reinspect it, but when repairs were done minus any notes on leaks, it was Apparent only issue mentioned were fixed. I am not licensed to do AMVIC inspections which is why the invoice does not state it as one. I have a 2+ month old and a 160 pound dog, I need a vehicle large enough to haul them around. November 8th works fine. Lmk"

Oct 25: "Hi Missy, will book for Nov 8 , and as I mentioned, the only veh I have available is 2013 Hyundai elantra GT for our Service Loaners , I will book for Nov 8, let me know if anything chagnes"

Oct 25: "Hi Rich, Thank you, see you nov 8th."
Then 10 days later I got the following:

Nov 5: "Hi Missy , Rich from Precision Hyundai here, I have spoken with the GM regarding your upcoming appointment for the Avalanche. At this point we are not willing to re-do an AMVIC inspection on a vehicle that you now have had in your possession for over 2 months now. This is a USED vehicle with 150,XXX km @ purchase and had mentioned leaks that you were aware of PRE-PURCHASE. All of the items that you have mentioned in your own inspection @ "your shop", were not present in the prior inspection that your mechanic did when you found the shock and tie-rod issue, and 2. Had passed on our inspection in Feb, 2011.. At this time we see no reason to bring your Avalanche in on Nov 8th, unless you are wanting us to diagnose and repair at your expense."

Currently an estimate is being done to assess all the repairs needed and so far, retail, it is up in the thousands!! Hyundai is not willing to do any repairs despite the fact that we gave them a second and third chance to reinspect it, they fixed the bare minimum and handed it back to us hoping that would be the end of it. Shame on you Hyundai!

[CanmoreOrLess]

Call the owner.

[swak]

WALL OF TEXT
Didn't read.

Clifs?

[JRSC00LUDE]

Originally posted by swak
WALL OF TEXT
Didn't read.

Clifs?

Its broken out into paragraphs and written quite clear, if you're that interested just skim it.

[meemoe]

Originally posted by swak
WALL OF TEXT
Didn't read.

Clifs?

This about sums it up: "Hi Missy , Rich from Precision Hyundai here, I have spoken with the GM regarding your upcoming appointment for the Avalanche. At this point we are not willing to re-do an AMVIC inspection on a vehicle that you now have had in your possession for over 2 months now. This is a USED vehicle with 150,XXX km @ purchase and had mentioned leaks that you were aware of PRE-PURCHASE. All of the items that you have mentioned in your own inspection @ "your shop", were not present in the prior inspection that your mechanic did when you found the shock and tie-rod issue, and 2. Had passed on our inspection in Feb, 2011.. At this time we see no reason to bring your Avalanche in on Nov 8th, unless you are wanting us to diagnose and repair at your expense

[KRyn]

Do dealerships not allow you to take used cars to get inspections else where?

[Kramerica]

http://www.amvic.org/consumers_tipsheet_mechanical_fitness_assessments.cfm

"Check the date of the assessment. It is valid for 120 days."

I would probably go to amvic as well as the GM. Trust me, nothing lights a fire under a dealer's ass like the risk of losing their amvic certification because they've done a minor fuck up. If you can prove the assessment wasn't complete/through you may have some ground to fight on.

From experience amvic's inspections are completely arbitrary and dependent on the mechanic inspecting the vehicle and how through they actually check into things.

[speedog]

So a question about AMVIC - is this sort of like the Calgary BBB which so many Beyonders think has big teeth but really doesn't?

[Tik-Tok]

Had passed on our inspection in Feb, 2011

Lol. I wonder how many salesmen drove it home in the 18 months they had it.

[meemoe]

Submitted a complaint with AMVIC yesterday. I will be calling Precision tomorrow because the whole "had for 2 months" excuse is BS!.. If there wasnt anything wrong with their initial AMVIc, then why replace a tierod and $500+ air ride shock? hmmm

[Graham_A_M]

Dont mean to thread hijack, but it sure is cool you're a chick, and also an apprentice mechanic.

To clarify, you should have said "My boyfriend Tyler and I" when starting off this thread. ;)

Yeah get AMVIC involved for sure. Their trying hard to sweep you guys under a rug.

[meemoe]

Originally posted by Tik-Tok


Lol. I wonder how many salesmen drove it home in the 18 months they had it.

Oh the manager admitted to driving it, had 5k more on it than the amvic inspection.

[GTS4tw]

Originally posted by meemoe
I am a registered automotive apprentice and work for a family owned shop that is licensed to do AMVIC inspections as well......

.......a few other repairs that weren't marked on hyundai's report were very obvious, like a very loose tierod end, sticky key/ignition (new keys ordered by VIN and still had issues), leaking front shock and a damaged rear shock......

..... We decided to give them the benefit of doubt cuz obiously someone was just checking off boxes on their AMVIC sheet that day. When getting the vehicle back (on friday Oct 12), we did not receive a reinspection form, and only the repairs that Tyler verbally noted were looked at. We got a new key that seemed to have fixed the ignition issue, tierod and rear shock were also fixed. We received a repair receipt with a $0 balance owing, with nothing being done about the front shock leak or any mention of any leaks. I decided to take the vehicle into my work and perform a full overall inspection myself (on saturday Oct 13th).
Upon inspection, I found the following:
front rotors below discard (spec from Mitchell on demand)
rear u-joint has play
both lower balljoints have play (more than the 0.5mm allowed)
power steering and transmission lines leaking (and not just sweating, leaking)
possible oil pan leak (still required shampoo)
brake fluid measured at 4%+ water content
Leak in front shock and an occasional knock in the front end while turning
Wiperblades so streaky you can't see out of the windshield (one ripped and flappin around)
Also noted:
rear differential fluid very dirty (looked like it had never been serviced)
hard shift in transmission from 1st to 2nd gear
......Blah Blah Blah Blah......

Me and Tyler have discussed a few things and understand that the truck was priced fairly low, but for the thousands of dollars in repairs it needs, we wouldn't have bought it As Is. Reliability was our main concern, which is why we chose to purchase from an AMVIC licensed shop rather than privately. Thanks "

Oct 25: "Who was the technician who looked at this vehicle ? According to your Invoice from LADS AUTO, the technician name is yours.... and why did these items on this Invoice not get noticed on the other inspection you had done after you purchased the vehicle when the tie-rod & rear air shock were noticed? Awaiting your reply "

Nov 5: "Hi Missy , Rich from Precision Hyundai here, I have spoken with the GM regarding your upcoming appointment for the Avalanche. At this point we are not willing to re-do an AMVIC inspection on a vehicle that you now have had in your possession for over 2 months now. This is a USED vehicle with 150,XXX km @ purchase and had mentioned leaks that you were aware of PRE-PURCHASE. All of the items that you have mentioned in your own inspection @ "your shop", were not present in the prior inspection that your mechanic did when you found the shock and tie-rod issue, and 2. Had passed on our inspection in Feb, 2011.. At this time we see no reason to bring your Avalanche in on Nov 8th, unless you are wanting us to diagnose and repair at your expense."

Currently an estimate is being done to assess all the repairs needed and so far, retail, it is up in the thousands!! Hyundai is not willing to do any repairs despite the fact that we gave them a second and third chance to reinspect it, they fixed the bare minimum and handed it back to us hoping that would be the end of it. Shame on you Hyundai!


Good Grief you are a terrible customer, and apparently an even worse "mechanic". Good luck trying to pin your buyers remorse on the company.

Another useless negative review, people are so entitled in this world, makes it so hard to be in business.

[spikerS]

This is why when purchasing a USED vehicle, the terms of the sale is to have an independent inspection done. Trying to get a dealership to do repairs AFTER the sale is almost always never going to happen.

At this point, I would file a complaint with AMVIC that the first inspection was done fraudulently, backed up by the reports you have from your own shops.

That alone will make them sweat, of course, if what you say is true.

[meemoe]

Originally posted by Graham_A_M
Dont mean to thread hijack, but it sure is cool you're a chick, and also an apprentice mechanic.

To clarify, you should have said "My boyfriend Tyler and I" when starting off this thread. ;)

Yeah get AMVIC involved for sure. Their trying hard to sweep you guys under a rug.

Well thanks, havent met any other females other than in school... Which by the way, last year was only 4 in the sait building, and 2 the year before. (its nice having your own bathroom tho!)

And im wondering if theres any other places I should contact... BBB? etc

[Kramerica]

Originally posted by speedog
So a question about AMVIC - is this sort of like the Calgary BBB which so many Beyonders think has big teeth but really doesn't?

Mostly yes, you basically have a right to request an independent mechanical inspection, most people are lazy and forget the independent part. The end result is a mechanic who is on good terms with the dealer and looking for repeat business inspects your car. The onus is on you to get an independent mechanic to inspect the car. My question to OP is, why didn't you inspect the vehicle yourself/ have somebody from your shop do it? If the dealer refuses this you have reason to be suspect immediately.

[meemoe]

Originally posted by GTS4tw



Good Grief you are a terrible customer, and apparently an even worse "mechanic". Good luck trying to pin your buyers remorse on the company.

Another useless negative review, people are so entitled in this world, makes it so hard to be in business.

I dont see how a lazy mechanic signing AMVIC inspections without looking at anything should rest on the customer. Regardless of occupation. And I wasnt the purchaser, the bf was. Ive given sh** already because it was "Look what I bought" sort of thing.

[Graham_A_M]

Originally posted by meemoe


And im wondering if theres any other places I should contact... BBB? etc

Hyundai Canada probably. Once the really big wigs get involved, that'll change the tone of the dealings once Precision has them breathing down their backs. They should be advised of the situation regardless.

[EK 2.0]

Originally posted by meemoe

Me and my boyfriend Tyler recently purchased a used vehicle from Precision Hyundai (sept 8th, 2012) based on the quality and price it was being sold for.

Hi...my name is arif...it's really nice to e-meet you...

Firstly...I wanna welcome you to our humble forums...It is quite sad that someone stumbles across us only to post up something negative about an experience that they want to shed more light and attention on. Versus happening upon a meet, or someone at a show or something that mentions beyond and new members join on a positive note you know what I mean??...

Anyhow...I am sort of the official beyond welcoming committee...and that being said if you need anything, or have questions about the forum then by all means please ask. Being one of the many moderators here and a part of the admin team I can help you with pretty much any sort of issue that might arise on beyond. As for your boyfriend...he can find his own way around as I am sure that he is competent enough to do so....

But for you...and any needs you might have please do not hesitate to pm me, or anything for any assistance...

I hope that you have a fantastic rest of your day, and that your issue with the dealership gets resolved in a timely and amicable manner...

[baygirl]

Originally posted by EK 2.0


Hi...my name is arif...it's really nice to e-meet you...

Firstly...I wanna welcome you to our humble forums...It is quite sad that someone stumbles across us only to post up something negative about an experience that they want to shed more light and attention on. Versus happening upon a meet, or someone at a show or something that mentions beyond and new members join on a positive note you know what I mean??...

Anyhow...I am sort of the official beyond welcoming committee...and that being said if you need anything, or have questions about the forum then by all means please ask. Being one of the many moderators here and a part of the admin team I can help you with pretty much any sort of issue that might arise on beyond. As for your boyfriend...he can find his own way around as I am sure that he is competent enough to do so....

But for you...and any needs you might have please do not hesitate to pm me, or anything for any assistance...

I hope that you have a fantastic rest of your day, and that your issue with the dealership gets resolved in a timely and amicable manner...
The e-mack is BACK....
http://www.youtube.com/watch?v=uB1D9wWxd2w:)

[Disoblige]

Originally posted by meemoe
Me and my boyfriend Tyler recently purchased a used vehicle from Precision Hyundai (sept 8th, 2012) based on the quality and price it was being sold for.

...

Upon inspection, I found the following:
front rotors below discard (spec from Mitchell on demand)
rear u-joint has play
both lower balljoints have play (more than the 0.5mm allowed)
power steering and transmission lines leaking (and not just sweating, leaking)
possible oil pan leak (still required shampoo)
brake fluid measured at 4%+ water content
Leak in front shock and an occasional knock in the front end while turning
Wiperblades so streaky you can't see out of the windshield (one ripped and flappin around)
Also noted:
rear differential fluid very dirty (looked like it had never been serviced)
hard shift in transmission from 1st to 2nd gear


I don't get it. A lot of the problems you said you found could easily be noticed when you test drove it. Why did you not notice this before you purchase this vehicle instead of relying solely on a sheet of paper saying everything is fine?

Transmission problems, knock on turn, complaining about wiper blades, yet you bought it.

Sure, Precision Hyundai could have done a way better job on the inspection and fix the issues, but as a customer you also have to do your own due diligence on a used vehicle.

[spikerS]

Originally posted by Disoblige


I don't get it. A lot of the problems you said you found could easily be noticed when you test drove it. Why did you not notice this before you purchase this vehicle instead of relying solely on a sheet of paper saying everything is fine?

Transmission problems, knock on turn, complaining about wiper blades, yet you bought it.

Sure, Precision Hyundai could have done a way better job on the inspection and fix the issues, but as a customer you also have to do your own due diligence on a used vehicle.

There is a certain amount of trust you have to give a dealership. They are part of AMVIC, which is SUPPOSED to keep them honest and fair. But lets not forget that a dealership is just like any other business. They are there to make money. It sounds like the AMVIC inspection was glossed over by the mechanic. But it is an AMVIC inspection, and as a customer, that SHOULD put you at ease, because if it passes, it is held to the AMVIC standard. That is the way it SHOULD be.

But the reality is, the dealership is looking to make a buck any way they can, and AMVIC be damned. Most people don't even know what AMVIC is, and if they have a problem post purchase, don't know what recourse they have, and dealership prey on that lack of knowledge when they tell a customer to pound sand.

I have heard from both sides that AMVIC screws them over, and I honestly don't know, I have never personally had to involve them, and the last vehicles I have purchased have all had factory warranty remaining, or have been new.

either way, I would contact AMVIC with all of the paper work you have, and see what they say.

[benz_890]

Originally posted by spikers


There is a certain amount of trust you have to give a dealership. They are part of AMVIC, which is SUPPOSED to keep them honest and fair. But lets not forget that a dealership is just like any other business. They are there to make money. It sounds like the AMVIC inspection was glossed over by the mechanic. But it is an AMVIC inspection, and as a customer, that SHOULD put you at ease, because if it passes, it is held to the AMVIC standard. That is the way it SHOULD be.

But the reality is, the dealership is looking to make a buck any way they can, and AMVIC be damned. Most people don't even know what AMVIC is, and if they have a problem post purchase, don't know what recourse they have, and dealership prey on that lack of knowledge when they tell a customer to pound sand.

I have heard from both sides that AMVIC screws them over, and I honestly don't know, I have never personally had to involve them, and the last vehicles I have purchased have all had factory warranty remaining, or have been new.

either way, I would contact AMVIC with all of the paper work you have, and see what they say.

IMO, AMVIC are generally good for nothing. Never really seen them do anything than go after Joe Blow who sells a car here and there out of his home.

[gpomp]

http://www.bikecad.ca/faqFiles/enter_key.jpg

[ddduke]

Originally posted by GTS4tw



Good Grief you are a terrible customer, and apparently an even worse "mechanic". Good luck trying to pin your buyers remorse on the company.

Another useless negative review, people are so entitled in this world, makes it so hard to be in business.

While I kind of think you're right about her being a shitty mechanic (she should have definitely been there during purchase and found problems immediately), the dealership still sold her a vehicle with a ton of issues but gave it a clean bill of health (if everything she says is true). Dealerships has a responsibility to do proper inspections and be truthful of what they find, which doesn't seem to be the case here.

You come off as a dick with your response.


Maybe someone should email this thread to the GM and he can come back with his response, no business likes bad internet press.

[Kramerica]

Originally posted by spikers
Most people don't even know what AMVIC is, and if they have a problem post purchase, don't know what recourse they have, and dealership prey on that lack of knowledge when they tell a customer to pound sand.

I have heard from both sides that AMVIC screws them over, and I honestly don't know, I have never personally had to involve them, and the last vehicles I have purchased have all had factory warranty remaining, or have been new.

I've see both sides of this to a certain extent. I don't know how it works at bigger dealers but in smaller business with AMVIC licenses the customers just take advantage of it to the point where its ridiculous. I've seen people demand that a vehicle be returned because it had no power steering and was "unsafe to drive", it had been noted in the AMVIC inspection.they eventually got their way because the business just doesn't want to deal with the hassle of AMVIC getting involved.

On the other hand I don't think there is enough done to make customers understand that these AMVIC reports are basically a list of things wrong and the onus is on you to get an independent mechanic, most people opt for the dealer's choice because they're lazy/not informed of the choice.

[TomcoPDR]

Missy, sorry to hear about your used vehicle purchasing experience...

Starting off, are you ok posting a copy of your used vehicle purchase Mechanical Fitness Assessment report which is madatory to be provided to you from the dealership with a used vehicle sale by an AMVIC licensed dealership, a report which has to be within 120 days within the date of vehicle sale. (if over 120 days of purchase date, as per Alberta Vehicle Inspection Regulation under the Alberta Traffic Safety Act; Division 2, section 16, "Expiry of mechanical fitness assessment", as another Beyond member had mentioned THEN you should be able to contact AMVIC, the governing body regulating the Alberta Fair Trade Act, Traffic Safety Act, and Criminal Code of Canada; specifically created to focus within the automotive sector of those codes; who's decision can be enforceable by the police act (i.e. not "BBB", a tsk-tsk, no no, please put a smile on your face to the next customer, otherwise you'll get another detention note again next time, type of organization)

Missy, in my opinion, Beyond is a very helpful and welcoming Calgary based, car enthusiast bunch; the down side is their thirst for getting to the bottom of truth is more fearful than death in itself.

This Mechanical Fitness Assessment, in my opinion, would be pretty important evidence in assisting fellow Beyond members trying to assist your used vehicle purchase concerns. Specifically to what the dealer sales rep had said to you, as well as what AMVIC can or can't do for you, as well as what your dealer's obligation to certain specific used vehicle issues you have stated.


Originally posted by meemoe This is a USED vehicle with 150,XXX km @ purchase and had mentioned leaks that you were aware of PRE-PURCHASE. All of the items that you have mentioned in your own inspection @ "your shop", were not present in the prior inspection that your mechanic did when you found the shock and tie-rod issue

It's just that Rich's quote you stated about leaks being disclosed pre-purchase, just kinda contradicts what you've said at the very begining.


Originally posted by meemoeThe AMVIC inspection was clean of any repairs or leaks that needed to be addressed

An AMVIC licensed selling facility as well as a consumer, are allow to purchase a non-brand-new vehicle with problems, as long as specific issues are disclosed (i.e. adjusted in the low sale price), you may wish to verify this with AMVIC who created this rule to deem fair; the vehicle is not sold "as-is", as long as the purchasing party is aware of the USED/potential problematic condition it's in.

[CapnCrunch]

So this was inspected after you bought it?

Tough shit imo.

[Rat Fink]

.

[R-Audi]

IMO Something doesnt add up... as per usual we get one very biased side of the story.

Just glad most Beyonders have figured this out that when someone signs up simply to complain to give the other side the benefit of the doubt.

I've had nothing but pleasant experiences with Precision Hyundai..

[Danny Meehan]

Process takes a long time and client rarely ... basically yes, you're Correct



So a question about AMVIC - is this sort of like the Calgary BBB which so many Beyonders think has big teeth but really doesn't?

[RickDaTuner]

Hard shift, leaking engine... Chev avalanche.... I would get rid of that truck ASAP... Engine and transmission failure rate on those trucks is significantly high!

[Stunt66]

Originally posted by R-Audi
IMO Something doesnt add up... as per usual we get one very biased side of the story.

Just glad most Beyonders have figured this out that when someone signs up simply to complain to give the other side the benefit of the doubt.


Totally agreed. How can your bf get conned into a pos truck when you and your family are in the auto biz.

Hopefully hyundai comes in to explain their side. I'ts happened many times on here where a member posts a false review and gets caught on it(not saying this is false though)

[meemoe]

Originally posted by TomcoPDR
It's just that Rich's quote you stated about leaks being disclosed pre-purchase, just kinda contradicts what you've said at the very begining.


The inspection was clear of any faults. No leaks noted, no failed parts. The salesperson took a guess as to what was leaking at the time of sale. Im quite farmiliar with the line leaks on chevs and they are very cheap to fix, so it was pretty much expected having to do them.

Basically it all comes down to me not going down there to buy the truck myself. Having a 2-3 week old baby was a bad time to buy and telling someone to go off of the inspection was my mistake. I filed a complaint with BBB and AMVIC, the investigator replied to me today so i'll be getting everything together for him and will keep you posted. That being said, if hyundai is standing by their original inspection, then why do the tierod end, alignment, rear shock and look into the ignition? Customers cost on that bill alone would have been in the thousands?

[TomcoPDR]

Originally posted by meemoe



The inspection was clear of any faults. No leaks noted, no failed parts. The salesperson took a guess as to what was leaking at the time of sale. Im quite farmiliar with the line leaks on chevs and they are very cheap to fix, so it was pretty much expected having to do them.

Basically it all comes down to me not going down there to buy the truck myself. Having a 2-3 week old baby was a bad time to buy and telling someone to go off of the inspection was my mistake. I filed a complaint with BBB and AMVIC, the investigator replied to me today so i'll be getting everything together for him and will keep you posted. That being said, if hyundai is standing by their original inspection, then why do the tierod end, alignment, rear shock and look into the ignition? Customers cost on that bill alone would have been in the thousands?

It sounds like they were nice to you replacing tierod, alignment, rear shock and ignition/new key.

Maybe lets hope you can get your money back and then you can purchase a brand new Avalanche with full warranty.

[G-ZUS]

I sent the thread to Precision Hyundai a couple of days ago and they replied to my e-mail acknowledging they had received it BUT they didn't sign up to defend themselves on here yet :dunno:

[Masked Bandit]

Originally posted by G-ZUS
I sent the thread to Precision Hyundai a couple of days ago and they replied to my e-mail acknowledging they had received it BUT they didn't sign up to defend themselves on here yet :dunno:

What prompted you to do that? Are you affiliated with them in some way? Maybe just looking to hear their side of it?

Just curious.

[FraserB]

Originally posted by Masked Bandit


What prompted you to do that? Are you affiliated with them in some way? Maybe just looking to hear their side of it?

Just curious.

I want to see the original inspection from the dealership, as well as the date it was done and the contract was singed by OP.

And I'm sorry for this but, LOL at buying a used car and not having inspected by a third party. Even more so if you claim to be "in the auto business" and have incredibly easy access to a journeyman who is supposedly qualified to do an AMVIC inspection.

[G-ZUS]

Originally posted by Masked Bandit


What prompted you to do that? Are you affiliated with them in some way? Maybe just looking to hear their side of it?

Just curious.

Not affiliated with them at all. There are 3 sides to every story after all. Thought maybe they will come in to defend themselves or maybe see that it's going to bring bad publicity to their dealership and make it right for OP :dunno:

[Xtrema]

Originally posted by Masked Bandit


What prompted you to do that? Are you affiliated with them in some way? Maybe just looking to hear their side of it?

Just curious.

Drama

[Team_Mclaren]

Its usually better to not say anything at all than fuel the fire....

[TomcoPDR]

Originally posted by G-ZUS


Not affiliated with them at all. There are 3 sides to every story after all. Thought maybe they will come in to defend themselves or maybe see that it's going to bring bad publicity to their dealership and make it right for OP :dunno:

Sometimes it's not even bad publicity for not saying anything... Looks like dealer did quite a bit of replacement (at their cost) already, "just to get the customer out of their hair" (and happy, in theory)... but when does this stop? To a point where the entire used vehicle is replaced with all brand new parts? Cuz the dealership is just going to get deeper and deeper with the OP every week, every month... So 6 months from now the head gasket blows, the OP will come back saying: "if there wasn't any issues on this 110% perfectly fine used vehicle at a low cost, why would they already replaced this, that, and all this other stuff I've complained about"

Honestly, if someone was to call out a business (or even a private dealing)... as least show some proof... At least let us see this Mechanical Fitness Assessment, required by a retail auto seller to provide on every single used vehicle sale, with expiry of 120 days. (it's not called an AMVIC inspection)... Like Rat Fink already mentioned, it's a simple, EASY, pass/not-pass form... (link here) http://www.amvic.org/PDF/Forms/AMVIC%20Mechanical%20Fitness%20Assessment%20Form%20-%20June%204,%202010.pdf

[FraserB]

We'll never see it Tomco, jsut for the simple fact that it will disprove everything they OP is complaining about.

Tread should be removed until OP can send the report to Rage or one of the mods. No need to put a business in a bad light becuase someone has an axe to grind.

[7thgenvic]

It's always nice to see a dealership defend themselves. So far we have only heard one side of the story.

[Stunt66]

Originally posted by FraserB


Tread should be removed until OP can send the report to Rage or one of the mods. No need to put a business in a bad light becuase someone has an axe to grind.

:thumbsup:

This whole story does not add up. You'd have to be pretty stupid to buy a higher mileage used truck without having your own gf/gf familys business to do their own inspection.

So there was a leak noted but you think he guessed as to the leaky part and you guys were ok with this?

[meemoe]

Heres an update/clarification on the current situation. My apologies for the late reply, went to a destination wedding in mexico. As for the family owned business, its not my families, its just a family run shop. With Rich's response stating we were aware of the leaks, yes we were. The issue was that the leaks weren't noted on the actual inspection they completed. Its the mere fact that they didnt have the mechanic that signed off on the assessment note anything. Hyundai has their own assessment with a section specified for engine leaks which had passed. Now to the issue of proof, we dont have a copy of the inspection that they performed. I have requested another copy via email to Rich; an email to the general manager (found his email on their website); the request is also noted in the complaint issued with the BBB; the complaint with AMVIC and a phone call to the Used sales manager. All were either unreplied, ignored and as for the phone call.. it was more or less a "get bent" type of response. As for the inspection being clean, in richs response he states "2. Had passed on our inspection", yes the inspection was out of date, but regardless, an inspection they passed with the vehicle on their lot wouldnt normally have this many issues over time. I understand a lot of shops have 'grey' areas on some issues, especially leaks/sweating. Fair enough. But the issues like the balljoints over spec, rotors under spec, ujoint moveable by hand, loose tierod... those are pass/no pass items. So as far as proof goes, Ive got the email with hyundai saying these issues werent on their inspection, and ive got my inspection. Vehicle was purchased at 150k and my full inspecion was done at 152k (the morning after it was in their shop).

So the update: a complaint with BBB has been filed and responded to. An amvic investigation is underway. Now the dilema, the investigator has been down to hyundai and let me know hyundai is now willing to reinspect only what I noted had failed (being the balljoints, rotors and ujoint). What I got from the phone conversation was that the investigator wants to see the vehicle while at hyundai. He said an appointment for friday is available but I would need to leave it there for the day. Also, afterwards I would need to sign a waiver stating Hyundai isnt responsible for any further issues. To bring it, or not to bring it. The repairs themselves are parts that are at cost to me (no labour), so to have my truck back at hyundai for the day after everything might not be the best idea. At this point into it, its not about the money and moreso about the principle. I feel far more comfortable doing the repairs myself then handing my keys to a dealership with a grudge. The investigator did mention prior to going down to hyundai that I may need to have it inspected by someone other than myself (because of my involvement), which just for record sake, wouldnt be a bad idea. Might just go that route.

[spikerS]

take it back to them. If they fuck it up, it is still their dime and not yours.

[jaylo]

Hi & welcome to the forum.

I am not trying to be a devil's advocate here but we are all left here with a lot of questions for you. Examples are:

If you knew that the last inspection was back on Feb 2011, would not it make sense for you to request a new inspection, since you noted that there are red flags like leaks before you purchased the car.

The dealership has already given you massive discount upon purchase and has disclosed some of the problems with the vehicle, even fixing some of the issues back in Oct 13 - it sounds like you are trying to milk them and taking advantage because of the original AMVIC inspection.

It sounds like the how the deal came down where the dealership noted the problems, gave you a discount on the purchase price, and you told them since you are an apprentice mechanic that you are able to perform the repairs yourself.

Fast forward today, (unfortunately) you have no time and cash to fix the issues and you are forwarding all this problems to the dealer because of the Feb 2011 inspection. A lot can happen in 18 months, it could be well as your fault that you did not get the vehicle re-inspected before purchase for peace of mind

Wish you the best of luck!

[Rat Fink]

.

[meemoe]

Originally posted by meemoe


I dont see how a lazy mechanic signing AMVIC inspections without looking at anything should rest on the customer. Regardless of occupation. And I wasnt the purchaser, the bf was. Ive given sh** already because it was "Look what I bought" sort of thing.

As for price, checking on Kijiji now prices have gone up a little due to the weather, but for the most part it wasnt priced that far off of private sale prices (based on options it came with). In no way was a "massive discount" given. As for milking the dealership, Ive pretty much fixed all the issues except the balljoints, rotors and ujoint and that was because of the open investigation with AMVIC. The BF and I had a talk after speaking with amvic and agreed that handing our vehicle back to a dealership after they've gotten a shove from a respectable source to do some quality control, wouldnt be the best idea. Rather, we've spoken with amvic and let them know we wont be bringing the truck back to that dealership. Ill get an inspection by a licensed technician to confirm that the 3 repairs in fact do need to be done, I'll repair them, send in my paperwork and be done with it.

[2BLUE]

Kijiji Pricing

And

Dealer Pricing

Way Different!