Shaw network currently FUBAR?

[toor]

Anyone else with Shaw having major issues with a large portion of the interwebs since about 20mins ago?



traceroute to digitalhome.ca (74.86.67.168), 64 hops max, 52 byte packets
2 gw12lb.lb.shawcable.net (64.59.132.22) 9.230 ms 7.808 ms 8.557 ms
3 * 66.163.78.22 (66.163.78.22) 123.781 ms 124.257 ms
4 * rc1wh-ge6-0-0-1.vc.shawcable.net (66.163.77.206) 178.724 ms *
5 te1-7.bbr01.eq01.chi01.networklayer.com (206.223.119.63) 170.118 ms * *

traceroute to forums.beyond.ca (69.172.200.210), 64 hops max, 52 byte packets
2 64.59.132.18 (64.59.132.18) 16.272 ms 11.294 ms 8.042 ms
3 rc2so-tge0-3-0-0.cg.shawcable.net (66.163.71.158) 9.470 ms 8.085 ms
rc2so-tge0-3-5-0.cg.shawcable.net (66.163.71.162) 9.957 ms
4 rc2wh-pos0-15-5-0.vc.shawcable.net (66.163.76.186) 30.350 ms
rc2wh-tge0-1-1-0.vc.shawcable.net (66.163.77.82) 21.973 ms

[Zhariak]

I'm on Shaw biz, and this is the first time in around 8 years of having service that I've had issues. I know LinkedIn is down right now for their own issues, wondering if it's part of a larger peering issue with other providers...

Whoops, first time since their datacenter flooded a while back...

[eglove]

It's been horrendously slow for the past day for me

[StupidWade]

Went to hell for me about an hour ago. In Tuscany.

[sr20s14zenki]

Just got slow as fuck here...beyond is pretty quick tho. Seems to be issues with non local sites.

did a speed test on shaw.ca/speedtest and got my usual 18mbps, but i cant even load speedtest.net......

[toor]

Yeah, everything headed east is hitting Lethbridge? And whatever is at 66.163.78.22 needs a swift kick in the funbits?

[SmAcKpOo]

Some sites load, some don't. League of Legends and Marvel Heroes are having issues staying connected.

Bunch of friends are having problems as well.

[Tik-Tok]

Yeah, random sites work just fine, others won't even load.

[toor]

I lagged out of my game, usual 80ms ping turned into 280-310ms with enough packetloss to make it totally unplayable. I can't get through to Shaw by phone or chat but their twitter is blowing up; Lethbridge is probably under water :thumbsdow

[rage2]

Originally posted by sr20s14zenki
Just got slow as fuck here...beyond is pretty quick tho. Seems to be issues with non local sites.
Beyond hasn't been "local" for a few years now haha. You're actually connecting to Los Angeles from Calgary. We have "local" nodes all around the world now to improve performance wherever you are.

With that being said, Shaw is currently fubar'd to ~80% of the world. First time in I don't know how long that I've had a problem.

[nagooro]

I just restored my router thinking it was an issue on my end...:banghead: oh well, also with shaw and having issues.
Speetest wont load either.

[hampstor]

reddit and beyond are fast. Don't care about the rest of the world.

[rage2]

Originally posted by nagooro
Speetest wont load either.
If you have speedtest on your phone, you can launch it. It's uber fast to local sites, but pretty much dead to stuff out east. It's like someone nuked Manitoba, everything east and south of that is dead.

[KRyn]

I wondered what was up... So lame, internet slow as dirt.

[toor]

Shaw Help @Shawhelp 4m
There appears to be an issue affecting internet service in several areas. We are currently investigating & thank you for your patience

[rage2]

Looks like everything is back to normal.

[toor]

Still broken for me, routes are flopping around though...

[Dalking]

everything is down over by nosehill/stoney where i live

[sr20s14zenki]

Originally posted by rage2

Beyond hasn't been "local" for a few years now haha. You're actually connecting to Los Angeles from Calgary. We have "local" nodes all around the world now to improve performance wherever you are.

With that being said, Shaw is currently fubar'd to ~80% of the world. First time in I don't know how long that I've had a problem.

Ah cool.

[toor]

Originally posted by Dalking
everything is down over by nosehill/stoney where i live

As in, completely off? If the north office is offline, that would explain all traffic heading south and the resulting congestion...

[jacky4566]

Still broken here in High River too. Cant even stream radio right now.

[Dalking]

yeah my router is just flashing lights at me now. no connectivity whatsoever. i wonder if the weather messed something up?

[Dalking]

modem*

[Hakkola]

Might have something to do with the weather. Telus Internet is fine right now but tv is down, cut out right after overtime, then I started hearing sirens, lots for the past 5 minutes or so.

[toor]

North office is on a hill so probably not submerged but lighting strikes or falling trees, poles and power lines can damage fiber and equipment. Interesting that your modem isn't connecting, as the whole network has several hours of battery backup, even distribution portion thanks to phone service. Who knows if the two are related though, with this shit-storm...

Edit: Weird, looks like half of north office is missing, network-wise

[Unknown303]

Have you guys looked at the weather in southern Alberta currently?? It's a complete shit show. Over 500 lightning strikes in the last 1/2 hours pretty much concentrated over Calgary to Lethbridge.

[toor]

Half an hour to even notice, an hour to acknowledge and two hours to roll a truck. Shaw exemplifies "best effort" service.

[bball2]

Everything is pretty slow in Dalhousie, glad to hear it's not just me

[TQuon]

Yea my shaw internet is crawling slow too. Lucky for me it stopped raining awhile ago for me. N.W Calgary

[Alterac]

ping grooveshark.com -t

Pinging grooveshark.com [8.20.213.76] with 32 bytes of data:
Reply from 8.20.213.76: bytes=32 time=508ms TTL=245
Reply from 8.20.213.76: bytes=32 time=229ms TTL=245
Reply from 8.20.213.76: bytes=32 time=255ms TTL=245
Request timed out.
Reply from 8.20.213.76: bytes=32 time=218ms TTL=245
Reply from 8.20.213.76: bytes=32 time=205ms TTL=245
Reply from 8.20.213.76: bytes=32 time=254ms TTL=245
Reply from 8.20.213.76: bytes=32 time=177ms TTL=245
Reply from 8.20.213.76: bytes=32 time=202ms TTL=245
Request timed out.
Request timed out.
Request timed out.
Reply from 8.20.213.76: bytes=32 time=201ms TTL=245
Request timed out.
Request timed out.

Ping statistics for 8.20.213.76:
Packets: Sent = 62, Received = 42, Lost = 20 (32% loss),
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 508ms, Average = 221ms





Tracing route to grooveshark.com [8.20.213.76]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms mr.xxx.local [10.0.0.1]
2 * * * Request timed out.
3 23 ms 20 ms 16 ms gw1pc.lb.shawcable.net [64.59.131.234]
4 102 ms 101 ms 101 ms rc2wh-pos0-15-5-0.vc.shawcable.net [66.163.76.186]
5 123 ms 101 ms 101 ms 30gigabitethernet2-1.core1.pao1.he.net [198.32.176.20]
6 119 ms 64 ms 139 ms 10gigabitethernet3-1.core1.sjc2.he.net [72.52.92.70]
7 147 ms 101 ms 101 ms 10gigabitethernet3-3.core1.den1.he.net [184.105.213.106]
8 * 171 ms * ipnetzone-communications-inc.10gigabitethernet1-4.core1.den1.he.net [216.66.74.10]
9 168 ms 172 ms 235 ms lb1-0-den.grooveshark.com [8.20.213.76]
Trace complete.




Tracing route to digitalhome.ca [74.86.67.168]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms mr.xxx.local [10.0.0.1]
2 * * * Request timed out.
3 13 ms 12 ms 15 ms gw2pc.lb.shawcable.net [64.59.131.238]
4 20 ms 16 ms 22 ms 66.163.71.137
5 216 ms 203 ms 203 ms 66.163.78.22
6 * 256 ms 203 ms rc2so-tge0-15-5-0-1.cg.shawcable.net [66.163.77.202]
7 215 ms * 178 ms te1-7.bbr01.eq01.chi01.networklayer.com [206.223.119.63]
8 204 ms 203 ms * ae20.bbr01.eq01.dal03.networklayer.com [173.192.18.136]
9 202 ms * 301 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.211]
10 205 ms * * po1.fcr01.sr01.dal01.networklayer.com [66.228.118.154]
11 201 ms * 209 ms 74.86.67.168-static.reverse.softlayer.com [74.86.67.168]


Still pretty garfed here... TV took a couple shits too. Total macroblock fest.

[Unknown303]

...

[sillysod]

Originally posted by nagooro
I just restored my router thinking it was an issue on my end...:banghead: oh well, also with shaw and having issues.
Speetest wont load either.


haha I've been dicking around with my access points, switches and the router for the last 2 hours. :D

[Alterac]

Originally posted by Unknown303
...

Bahaha, I saw that... I really enjoy the little sections of Green Network :D

You going to be busy tonight / tomorrow?

[Unknown303]

Originally posted by Alterac


Bahaha, I saw that... I really enjoy the little sections of Green Network :D

You going to be busy tonight / tomorrow?

Wasn't sure it was fit for everyone's eyes. 300+ strikes in the last 1/2 hour over Calgary. It's definitely not a quite night.. :cry:

The different colors were voltage designations for transmission lines.

[flipstah]

Still slow in the NE :(

[eblend]

Originally posted by Hakkola
Might have something to do with the weather. Telus Internet is fine right now but tv is down, cut out right after overtime, then I started hearing sirens, lots for the past 5 minutes or so.

Mine never cut out in Evergreen, internet and TV been just fine all evening, even as it felt like I was sitting inside of a car in a carwash haha

[TGT86]

Internet is still extremely slow for me

[Recca168]

I'm hosed here too by Kensington. Internet's slow. The PVR is not loading.... this is just great....

[Unknown303]

I have managed enough time in my evening to arrange some Mike and Ike's.

http://i48.photobucket.com/albums/f237/Unknown303/IMG_20130619_224409_zpsb091ddb7.jpg

[GST Jeff]

Cant sleep!!! NEED PORN!!!!

:cry: won't load :cry:

[Dalking]

Still zero internet here :( I'm pretty much on a night shift, and tonight I have alot of down time so this is going to suck.

[Disoblige]

Internet slow as fuck in downtown. I thought it was something particular about my connection only. Guess not!

[Redlyne_mr2]

Super slow in the west end..trying to download the movie 200mph at 21.8kb/s lol.

[DeleriousZ]

Originally posted by GST Jeff
Cant sleep!!! NEED PORN!!!!

:cry: won't load :cry:

This is why it's always handy to have a local stash on the hdd. it might be old but it's better than trying to watch it on your phone.

[Kardon]

Damn I've been scratching my head at this for a while! Glad to see it isn't just me.. Like others have reported very spotty, shaw speedtest is fine, difficult even navigating to speedtest.net. No luck playing anything multiplayer online right now either :/

[Unknown303]

But at least we all manage to make it onto Beyond! Our network here is working 100%. No issues for me, although I'm working so it's not like I can do anything cool anyways.

[My_name_is_Rob]

Well, its probably all southern/central Alberta thats laggy right now. Its pretty annoying actually.

[sputnik]

Originally posted by Redlyne_mr2
Super slow in the west end..trying to download the movie 200mph at 21.8kb/s lol.

Looks like Shaw was doing you a favour.

[Zhariak]

Well thank god everything's back up and working today! haha

[eglove]

All good now!

[DJ Lazy]

Wish I would have seen this thread last night.. haha

I was raging at not being able to play Battlefield 3... I was pinging at close to 200 which which I can't deal with when gaming.

Speedtest wouldn't load but Shaw's Speedtest was telling me my 100mbit connection was doing just fine.. :nut:

[Doozer]

I was trying to download a 3Mb file, spent 2hrs trying to figure out what was wrong, until I finally just went on the laptop and connected to someone else's unsecured Wifi, got the file in about 10 seconds. Drove me crazy, but things seem better today.

[Alterac]

Expect random outages again during the day today, and tonight as networks get re-routed.

Major peering routes through Canmore are down, same with Sparwood/Crankbrook. (2 major pipes between Alberta and BC)

The southern pipe through montanna runs through lethbridge, and has been at capacity for many years.

Eastern routes are pretty crappy too.

[BMDUBS]

Yeah spotty network outage here on the west side too for the past 3-4 days. Have had one outage so far tonight for a few minutes. Annoying as hell as I have never had an outage with Shaw for 5 years at this location.

[mr2mike]

Inner City... still crap speeds with Shaw. Maybe time to tether up to my cellphone.

[BigMass]

had a service call booked for this coming Thursday. Wonder how far back that will be pushed

[schocker]

Downtown
http://www.speedtest.net/result/2790947773.png
Home [NW]
http://www.speedtest.net/result/2790949653.png

[Teknix]

Didnt even notice an issue all evening, been streaming and playing dota along with teampeak since about 5PM. 25MPBS connection, no problems.

[dollarbillz]

Anyone having it come to a crawl at night? I am and its only stable until about 6-7 PM then it goes FUBAR till 2 AM.

[Tik-Tok]

Originally posted by dollarbillz
Anyone having it come to a crawl at night? I am and its only stable until about 6-7 PM then it goes FUBAR till 2 AM.

Last night I had the best torrent d/l speeds I've ever seen, then when they were done, I couldn't get onto any website at all. I reset my router, and everything was fine after that.

[dollarbillz]

I use Newsgroups and my wired servers download at 10kbps on a 100mbit connection wireless is shit took the router out of the equation and still crap. Shaw is claiming they don't know


Originally posted by Tik-Tok


Last night I had the best torrent d/l speeds I've ever seen, then when they were done, I couldn't get onto any website at all. I reset my router, and everything was fine after that.

[DeleriousZ]

I tested mine last night and was getting 40mbitps speeds on speedtest from multiple locations.

[BMDUBS]

I'm starting to get pissed off. I have been having spotty internet for 10 days now. seems like sometimes I come to my computer and I get a no network access symbol on the task bar. Wait a few minutes and then it is back intermittently.

Time to call Shaw. For $58.00 a month for basic high speed something's got to give here!

Even during this post I see the little triangle with the exclamation point. I have to wait to post.

Anyone else having outage or just slow speeds?`

[sr20s14zenki]

Only getting 6 mbps on speedtest tonight.

[rage2]

Apple TV streaming a movie right now, but still getting near max speed:

http://www.speedtest.net/result/2809917508.png (http://www.speedtest.net/my-result/2809917508)

Where are you guys located?

[eglove]

Coventry is still fubared (on bb50)


http://www.speedtest.net/result/2809930694.png (http://www.speedtest.net/my-result/2809930694)

[GQBalla]

Here I thought it was my network it just drops completely for a few minutes every now and then.

[schocker]

Speed test is showing 1Mb/s / 2Mb/s, while I am on usenet downloading at 6MB/s :confused:

[DeleriousZ]

http://www.speedtest.net/result/2810057119.png (http://www.speedtest.net/my-result/2810057119)

Right now in Renfrew.

[KRyn]

All good here in DT Calgary.

http://www.speedtest.net/result/2811469334.png

[DeleriousZ]

I feel as if I am being throttled here at work...

http://www.speedtest.net/result/2811483215.png (http://www.speedtest.net/my-result/2811483215)

[rage2]

I feel like I'm being throttled here too haha.

http://www.speedtest.net/result/2811661321.png (http://www.speedtest.net/my-result/2811661321)

Usually see 800's up and down lol.

edit - a little better but still slow as fuck! Can't find a server that can handle my speed haha.

http://www.speedtest.net/result/2811665104.png (http://www.speedtest.net/my-result/2811665104)

[dollarbillz]

11:21 PM In Chestermere I am getting shitty ass speed's I am on BB50, Called SHAW and mentioned to them the troubleshooting I have done already. I did tell him before I called I have been having issues ever sine the flood but I did not call in due to the fact I understand floods cause issues, but after 2 weeks and in Chestermere I do not see why it is this slow still.

Here is what I did

1. Unplug Modem and Router
2. Plug Modem Wait for it
3. Plug Router Back in
4. Test Still Shitty
5. Unplug router
6. Hook Up Laptop to modem wired
7. Test Still Shitty
8. Hook up everything again
9. Ran Ping which is clean 44-66ms
10. Traceroutes hops do complete
11. Ran Speedtest.shaw.ca
12. Still Shitty won't even run the test
13. Finally shows 0.31mbps Download and 0.62mbps Upload
14. Ran Speedtest.net
15. Still Shitty

Basically the tech was like well shit you did basically what I was going to tell you to do so let me ask some higher up's.

He did say there was an issue and the ETA is July 15th, I of course was like wtf dude 1 month without proper service he noted it down and then said call customer service to get it all sorted.

Just thought I'd let you all know if you are in my area what is happening I believe we have our own HUB in chestermere and something went wrong so we are now piggybacking off another HUB which is causing issues.


FYI Speedtest.net shows upload at 3mbps but Shaw Speedtest doesnt

http://www.speedtest.net/result/2814813588.png (http://www.speedtest.net/my-result/2814813588)

[Disoblige]

Anyone have issues with their Shaw e-mail login/authentications?

[speedcat]

Originally posted by Disoblige
Anyone have issues with their Shaw e-mail login/authentications?
Yes, just now. Can't seem to login to webmail or customer service. Reset password isn't working either. :(

[ercchry]

im not reading all of this... but, you guys are aware that calgary flooded... right?

a bunch of their inner city shit got affected, so they are rerouting some communities and its overloading everything... what can ya do

[Disoblige]

When I posted/bumped this thread, all my shaw e-mails were down, and I couldn't login my account. Just wanted to make sure I wasn't the only one. Felt better when speedcat posted he's experiencing the same thing.

[revelations]

Shaw / Telus emails are up and down CONSTANTLY, I dont know why people still insist on using them when there are better free products out there that are up 99.999999% of the time. :dunno:

[Buster.Himen]

No Shaw email, no support login, no telephone support (310-shaw) and crapy web performance down here in Sundance/deep South East.

[malbadon]

I love Beyond.
Traffic is bad? Check Beyond and see if anyone posted about an accident.
Clouds in the sky? Check Beyond and see if Airdrie people are warning of incoming hail.
Email not working? Check Beyond to see if you had a mental moment and forgot your password or if everyone else is experiencing it.

Rock on.

[Disoblige]

The fuck is wrong with you tards? :rofl:
This was the quickest way (6 minutes) to find out if this was a problem for others as well, or my account was being compromised. My phone kept asking me to enter my password on my synced e-mails because it couldn't sign in to fetch my mail. Forget my password my ass :P

[bigbadboss101]

Had same problem.

[speedcat]

Originally posted by Disoblige
... the quickest way (6 minutes) to find out if this was a problem for others as well...

Ditto.

BTW email just came back for me now.

[Disoblige]

Me too, thanks :thumbsup:

[GQBalla]

Internet Is down right now for me.

[Team_Mclaren]

Me too, NW area. Fucking stupid...

[DeleriousZ]

Anyone having issues with the bell network on their phones? didn't think it was worth a new thread.

[HiTempguy1]

Originally posted by Disoblige
The fuck is wrong with you tards? :rofl:
This was the quickest way (6 minutes) to find out if this was a problem for others as well, or my account was being compromised. My phone kept asking me to enter my password on my synced e-mails because it couldn't sign in to fetch my mail. Forget my password my ass :P

I was freaking the fuck out because of this, as I've used the same shaw webmail account for 8+ years and it is my main email for any sort of non-casual emailing. Nearly had a heart attack.

Then the lady told me that the account could be deleted at anytime as I no longer have a shaw subscription to any of their services :eek:

[heavyD]

So what has been going on with Shaw over the last few weeks? I've been a Shaw user for over a decade and lately it's been the slowest I can remember since dial up in the NW and there has been random moments where the internet goes down then back up. Are they having technical issues or is this due to maintenance or the flood?

[ercchry]

Originally posted by heavyD
So what has been going on with Shaw over the last few weeks? I've been a Shaw user for over a decade and lately it's been the slowest I can remember since dial up in the NW. Are they having technical issues or is this due to maintenance?


Originally posted by ercchry
im not reading all of this... but, you guys are aware that calgary flooded... right?

a bunch of their inner city shit got affected, so they are rerouting some communities and its overloading everything... what can ya do

[rage2]

Originally posted by heavyD
So what has been going on with Shaw over the last few weeks? I've been a Shaw user for over a decade and lately it's been the slowest I can remember since dial up in the NW and there has been random moments where the internet goes down then back up. Are they having technical issues or is this due to maintenance or the flood?
You're in Arbour Lake too right? Are you still having issues?

[Team_Mclaren]

I had problems over the weekend, basically the same thing heavyD described. I'm in Edgemont tho.

[20v-ae92]

I've had no internet all afternoon, I am located downtown. I called shaw and the guy said there is a shortage in my area and it should be fixed by tomorrow morning. Zzz

[eglove]

shitty ass fucking speeds for the last 3-4 days in coventry again

[DeleriousZ]

Been having issues with service randomly dropping to dialup speeds in the 17th ave/14th st sw area in the last little while.

[Dalking]

marlborough - getting 5mbps max out of my 100mbps download plan since august 1st

[nagooro]

Anyone having problems with Shaw right now? Nw Calgary

[schocker]

Originally posted by nagooro
Anyone having problems with Shaw right now? Nw Calgary
No problems in sage hill

[rage2]

http://www.speedtest.net/result/2940843617.png

Fine here.

[Xtrema]

No problems in Hamptons. Full 50Mbps