Velostabile
11-06-2013, 05:15 PM
I'm not one to bitch and complain, but my recent experience with Country Hills Hyundai has left a bad taste in my mouth to the point I need to vent.
Bought a Veloster Turbo back in September, 2013. Negotiated a pretty good deal with the sales guy, Louie. Can't say enough positive stuff about the dude. HE was very accommodating and great to work with.
The problems started when I was with someone in the accounting department. When I went to sign the forms, I noticed on my invoice I was being charged $900 for a 3M protection job, and $450 for a strut bar, two things that were meant to be free according to our negotiations. I brought this to the attention of the finance team individual, and they disappeared and came back, saying only the strut bar was free.
Louie stepped in and told the person that no, in fact the 3m was to be free as well. At this point she looked at me and said, "We can't do that." I'll give you $400 off instead. I was pretty much annoyed at this point. I shouldn't have to renegotiate at this stage. I told her there was no way I would pay for something I was told was to be free.
After 10-15 minutes or so, the deal was corrected. Yay.
Not a big issue, just annoying. But then, three days after getting my car, the 3M started peeling in three separate locations. Back to the dealer I went! They had it fixed in a couple of hours. Again, not the biggest deal, just another annoying experience.
Then, on Oct. 21, my car went into limp home mode on the way home from work. I dropped it off at the dealership and they were to look at it first thing that morning.
I got a call from the second very helpful person, Annica, the next day. Long story short, they couldn't figure out what was wrong. IT had an error code in the electrical system, so they ran a couple of tests and could not find the problem. By a couple of tests, I mean 11 days’ worth of tests. When they finally figured out that the issues was the wastegate solenoid on Nov. 1, they replaced it and I finally had the car back 16 days later on the 5th.
I understand shit happens, but it sucks when it happens to a car with 3,000km on it. It also sucks that you own a car for 6 weeks, and it spends half a month in the dealer.
I emailed their General Manager the week before, hoping we could discuss the problems. I never got a response. I did get told by the service associate that he got my email and that he was going to call me on the Monday to talk. I never got a call.
When I picked up the car, the service associate was surprised I never received his call, claiming he did in fact call me on Monday and I was unavailable.
Sorry, this is the 21st century; my phone has a call history. You didn't call.
Then, more awesome. I looked under the hood and the dash to look at the mess they left ripping apart the ECU and wiring harness trying to find the problem. The re-taping of the wiring looms looked like it was done by a five-year-old, with loose tape and gaps, exposing wires. The engine cover was all scratched up and marked from them removing it, rubbing it against the strut bar, rather than just placing a rag between to prevent damage.
Such an amateur job done by the techs. I'm sure 90% of people could care less what the engine looks like. Unfortunately, I'm part of the 10% that expects a brand new car to still look brand new after a month of ownership, including the engine bay.
I'm taking it in tomorrow to have this fixed. I'll update on the progress of this mess with this dealer. I'm very curious what they plan on doing to make sure my I continue making them my dealer of choice. Not looking good for them at this point. Can't say I would recommend the dealer.
Still love my Veloster. Great car. No knocks on Hyundai. The dealer? We will see.
Bought a Veloster Turbo back in September, 2013. Negotiated a pretty good deal with the sales guy, Louie. Can't say enough positive stuff about the dude. HE was very accommodating and great to work with.
The problems started when I was with someone in the accounting department. When I went to sign the forms, I noticed on my invoice I was being charged $900 for a 3M protection job, and $450 for a strut bar, two things that were meant to be free according to our negotiations. I brought this to the attention of the finance team individual, and they disappeared and came back, saying only the strut bar was free.
Louie stepped in and told the person that no, in fact the 3m was to be free as well. At this point she looked at me and said, "We can't do that." I'll give you $400 off instead. I was pretty much annoyed at this point. I shouldn't have to renegotiate at this stage. I told her there was no way I would pay for something I was told was to be free.
After 10-15 minutes or so, the deal was corrected. Yay.
Not a big issue, just annoying. But then, three days after getting my car, the 3M started peeling in three separate locations. Back to the dealer I went! They had it fixed in a couple of hours. Again, not the biggest deal, just another annoying experience.
Then, on Oct. 21, my car went into limp home mode on the way home from work. I dropped it off at the dealership and they were to look at it first thing that morning.
I got a call from the second very helpful person, Annica, the next day. Long story short, they couldn't figure out what was wrong. IT had an error code in the electrical system, so they ran a couple of tests and could not find the problem. By a couple of tests, I mean 11 days’ worth of tests. When they finally figured out that the issues was the wastegate solenoid on Nov. 1, they replaced it and I finally had the car back 16 days later on the 5th.
I understand shit happens, but it sucks when it happens to a car with 3,000km on it. It also sucks that you own a car for 6 weeks, and it spends half a month in the dealer.
I emailed their General Manager the week before, hoping we could discuss the problems. I never got a response. I did get told by the service associate that he got my email and that he was going to call me on the Monday to talk. I never got a call.
When I picked up the car, the service associate was surprised I never received his call, claiming he did in fact call me on Monday and I was unavailable.
Sorry, this is the 21st century; my phone has a call history. You didn't call.
Then, more awesome. I looked under the hood and the dash to look at the mess they left ripping apart the ECU and wiring harness trying to find the problem. The re-taping of the wiring looms looked like it was done by a five-year-old, with loose tape and gaps, exposing wires. The engine cover was all scratched up and marked from them removing it, rubbing it against the strut bar, rather than just placing a rag between to prevent damage.
Such an amateur job done by the techs. I'm sure 90% of people could care less what the engine looks like. Unfortunately, I'm part of the 10% that expects a brand new car to still look brand new after a month of ownership, including the engine bay.
I'm taking it in tomorrow to have this fixed. I'll update on the progress of this mess with this dealer. I'm very curious what they plan on doing to make sure my I continue making them my dealer of choice. Not looking good for them at this point. Can't say I would recommend the dealer.
Still love my Veloster. Great car. No knocks on Hyundai. The dealer? We will see.