Seks
01-22-2014, 12:37 PM
This is a followup to my thread on the ignition cylinder problem:
http://forums.beyond.ca/showthread.php?s=&threadid=378106
We called up Northstar Ford and the quote I got to fix the issue was ~$450. Got the car towed to Northstar Ford about noon. Service advisor said to leave the car there and a tech will assess and look at it, and will call us back if there is anything else that needs to be done. 3 hrs later, we got the call that the cost will now be $850 and told us the extra things that needed to be done. Of course we were like wtfuck in our minds. We told the service advisor to not have any work done on it and that we are going to leave the car on their lot overnight and decide by the next day.
The next morning, after some discussion, we decided not to have the work done by Northstar so we informed NOrthstar over the phone of it. We looked up for locksmiths on google, called Calgary Lock and Safe and we got a quote for $200ish and to get the car towed to their shop. So we called AMA for towing service. Was told up to a 14 hr wait (it was -3C that day or so). We decided to wait. but in the mean time, we dropped by Northstar. We bumped into the service assistant manager. He printed out the quote and explained why it was now $850 (the original service advisor was now there too)
Remove existing ignition cylinder (involves drilling the shit out of it), 1 hr, $150 labour
Install new ignition cylinder and recode, 1.7 h, $255 labour + $175 parts
Program 2 new keys, 0.5h, $75 labour + $96 parts
Shop supplies $57
Total incl tax $850.
We said NO and that we will have a tow truck show up. At this point, it has already been about ~5 hr wait for a tow truck. We called AMA up again and ask for a list of AMA-approved subcontractors. CAlled one of them up (Tows R Us) and I told them that I need the car to get to Calgary Lock and Safe before they close (5 pm). They said no problem.
Tows R Us showed up. Car was loaded onto a flat bed. We followed the tow truck from NOrthstar to Calgary LOck and Safe. Got there at 330 pm. One of the locksmith guys say to leave the car with them and should be done by next day. We left Calgary Lock and Safe and stayed in the NE to do some grocery shopping and had some eats.
5pm, got a call from Calgary Lock and he said car's done. Totaly suprised, we told them we will show up in 10 min since we were still in NE.
Replace ignition labour $100
New ignition cylinder $80
Total of $184 incl tax
Since I am an AMA Plus member, there's a $100 discount for locksmith service. So I paid $84.
My thoughts and opinions of what happened: since we got the car initially towed to Ford, we were pretty much "disabled" and "crippled" in terms of getting the car up and running. So my guess is NOrthstar decided to take advantage of the situation and added FUCKING USELESS UNECESSARY WORK.
I am looking at other alternatives in spreading my experience about Northstar Ford's insulting and gouging practices so that people in Calgary can hear about it.
http://forums.beyond.ca/showthread.php?s=&threadid=378106
We called up Northstar Ford and the quote I got to fix the issue was ~$450. Got the car towed to Northstar Ford about noon. Service advisor said to leave the car there and a tech will assess and look at it, and will call us back if there is anything else that needs to be done. 3 hrs later, we got the call that the cost will now be $850 and told us the extra things that needed to be done. Of course we were like wtfuck in our minds. We told the service advisor to not have any work done on it and that we are going to leave the car on their lot overnight and decide by the next day.
The next morning, after some discussion, we decided not to have the work done by Northstar so we informed NOrthstar over the phone of it. We looked up for locksmiths on google, called Calgary Lock and Safe and we got a quote for $200ish and to get the car towed to their shop. So we called AMA for towing service. Was told up to a 14 hr wait (it was -3C that day or so). We decided to wait. but in the mean time, we dropped by Northstar. We bumped into the service assistant manager. He printed out the quote and explained why it was now $850 (the original service advisor was now there too)
Remove existing ignition cylinder (involves drilling the shit out of it), 1 hr, $150 labour
Install new ignition cylinder and recode, 1.7 h, $255 labour + $175 parts
Program 2 new keys, 0.5h, $75 labour + $96 parts
Shop supplies $57
Total incl tax $850.
We said NO and that we will have a tow truck show up. At this point, it has already been about ~5 hr wait for a tow truck. We called AMA up again and ask for a list of AMA-approved subcontractors. CAlled one of them up (Tows R Us) and I told them that I need the car to get to Calgary Lock and Safe before they close (5 pm). They said no problem.
Tows R Us showed up. Car was loaded onto a flat bed. We followed the tow truck from NOrthstar to Calgary LOck and Safe. Got there at 330 pm. One of the locksmith guys say to leave the car with them and should be done by next day. We left Calgary Lock and Safe and stayed in the NE to do some grocery shopping and had some eats.
5pm, got a call from Calgary Lock and he said car's done. Totaly suprised, we told them we will show up in 10 min since we were still in NE.
Replace ignition labour $100
New ignition cylinder $80
Total of $184 incl tax
Since I am an AMA Plus member, there's a $100 discount for locksmith service. So I paid $84.
My thoughts and opinions of what happened: since we got the car initially towed to Ford, we were pretty much "disabled" and "crippled" in terms of getting the car up and running. So my guess is NOrthstar decided to take advantage of the situation and added FUCKING USELESS UNECESSARY WORK.
I am looking at other alternatives in spreading my experience about Northstar Ford's insulting and gouging practices so that people in Calgary can hear about it.