Thales of Miletus
01-16-2015, 06:16 PM
Does anyone know where a person goes to report a manufactures neglect?
First I would need you guys to tell me if I have a worthy complaint, or if it should be expected wear and tear. Second I need to be given advice on which agency to contact and if there is any hope of resolution.
I won't name the dealer and manufacturer because I don't want to turn the thread into a flame war.
So the story is, that Brand A auto was recalled in the USA because it had a faulty timing chain tensioner. When the tension came off the chain it quickly broke it's guides and failed. However the Canadian arm of the same company didn't do a recall or even inform it's customers of the defect, leading to an expensive repair which is considered very common in repair shops.
Unfortunately, Joe Average would not know anything about the defect until it happens.
The failure can happen anytime after the car pulls off the lot. From 20,000 kms to 100,000 kms. If the car is under warranty you are in luck, if it isn't, it seems you are screwed.
I thought warranty covers unexpected failure. But if a defect is the manufacturers fault, then a recall is mandated. How does that work?
BTW the Manufacture advertised that the part was good for the life of the car, when the car was first brought to market. Big time fail imo.
First I would need you guys to tell me if I have a worthy complaint, or if it should be expected wear and tear. Second I need to be given advice on which agency to contact and if there is any hope of resolution.
I won't name the dealer and manufacturer because I don't want to turn the thread into a flame war.
So the story is, that Brand A auto was recalled in the USA because it had a faulty timing chain tensioner. When the tension came off the chain it quickly broke it's guides and failed. However the Canadian arm of the same company didn't do a recall or even inform it's customers of the defect, leading to an expensive repair which is considered very common in repair shops.
Unfortunately, Joe Average would not know anything about the defect until it happens.
The failure can happen anytime after the car pulls off the lot. From 20,000 kms to 100,000 kms. If the car is under warranty you are in luck, if it isn't, it seems you are screwed.
I thought warranty covers unexpected failure. But if a defect is the manufacturers fault, then a recall is mandated. How does that work?
BTW the Manufacture advertised that the part was good for the life of the car, when the car was first brought to market. Big time fail imo.