Anyone work for Air Canada?

[adam c]

Hoping to speak to someone that maybe has some pull in the Customer Service/Reservations area

[jdmakkord]

Most reservations and operations staff for AC are in Montreal. Aside from AMEs and furnishing employees you likely won't find anyone local, let alone on Beyond.

[revelations]

try a sub reddit - depending on issue, twitter has worked out as well for some

[Jlude]

is it that bad?

[adam c]

Originally posted by Jlude
is it that bad?

Bad in the sense that I don't want to pay $1000.00 to change flights to one that wasn't offered when I originally booked, you decide

Long story short, I booked a surprise trip to Disneyland for my daughters birthday in May. I found a better package after booking the following day, called Air Canada, they said since I booked through a travel site I would have to speak to them, then basically got hung up on. fine...

Called the travel company, was notified that the trip was still in pending process and wasn't ticketed yet so shouldn't be an issue, they do their thing and come back saying sorry, there will be the AC fee of $200.00/passenger to change it and there's nothing that can be done to avoid it. I ask about cancelling, I'm told to hold on while they see what they can do, waited on hold for a bit, they come back on the line and say that there are no refunds on this but they can offer a flight credit for the original party, BUT when I want to make a new reservation there would be a $200.00/person flight change fee

Note this is within the first 24 hours of booking



Originally posted by revelations
try a sub reddit - depending on issue, twitter has worked out as well for some

I reached out to them on FB, they didn't seem to care

[revelations]

Not sure why AC would refer you to the travel site if you booked through their own online portal.

If you DIDNT, then youre at the mercy of the travel site. Buyer beware.

[relyt92]

Originally posted by revelations
Not sure why AC would refer you to the travel site if you booked through their own online portal.

If you DIDNT, then youre at the mercy of the travel site. Buyer beware. I read it as it was booked through a 3rd party site, then the next day Air Canada came out with a cheaper/better option.

[adam c]

Originally posted by revelations
Not sure why AC would refer you to the travel site if you booked through their own online portal.

If you DIDNT, then youre at the mercy of the travel site. Buyer beware.

I booked through the travel site yes but they are simply relaying what AC was stating to them... It has nothing to do with where it was booked

On Facebook, Air Canada confirmed the change fee being $200.00/person per direction

[snowcat]

This is why I never book hotels or flights through a third party, once it's booked - you're stuck with it.

[Team_Mclaren]

Originally posted by adam c


I booked through the travel site yes but they are simply relaying what AC was stating to them... It has nothing to do with where it was booked

On Facebook, Air Canada confirmed the change fee being $200.00/person per direction

wouldnt it be pretty clearly stated on the travel site that any changes will be subject to airline policy?

[RNB11]

What exactly is the issue? That seems like standard policy to me.

[HiTempguy1]

Originally posted by RNB11
What exactly is the issue? That seems like standard policy to me.

$200 to change a flight?

Dunno about that, WestJet is typically free or like $50 if it isn't last minute :dunno:

[vengie]

Originally posted by HiTempguy1


$200 to change a flight?

Dunno about that, WestJet is typically free or like $50 if it isn't last minute :dunno:

Negative, my sister just moved her flight to stay a few extra days in Calgary and was charged $250 with West Jet, its pretty standard practice. Especially on a flight plan with high demand.

[jwslam]

Originally posted by vengie
Negative, my sister just moved her flight to stay a few extra days in Calgary and was charged $250 with West Jet, its pretty standard practice. Especially on a flight plan with high demand.
Isn't it $X + difference in cost from what you paid and what it costs now? i.e. you lose the savings of the seat sale.

[Lex350]

Originally posted by HiTempguy1


$200 to change a flight?

Dunno about that, WestJet is typically free or like $50 if it isn't last minute :dunno:

Westjet will quit often change your flight even at no charge. Air Canada always charges for this. This is why in Canada for business I always try to fly Westjet. It has helped me many times coming back from Vancouver.

[adam c]

The issue isn't really the change fee other than the cost, my issue is that I tried changing within the 24 hour cancellation period and was basically told tough shit even though
1. The trip wasn't ticketed
2. The trip wasn't confirmed
3. When I asked about cancelling I was told I could only get a credit and when using that credit would be charged a $200.00 change fee per person (5 total/$1000.00)

[lasimmon]

Does the 24 hour cancellation period apply through a 3rd party site?

[SOAB]

this is pretty standard I think. my friends and I tried to change some flights with American Airlines in November and it would've been $200/person USD change fee.

[adam c]

Can a mod please close the thread, I received the answer to my question

[sputnik]

Originally posted by jdmakkord
Most reservations and operations staff for AC are in Montreal. Aside from AMEs and furnishing employees you likely won't find anyone local, let alone on Beyond.

There is a large reservation call center in downtown Winnipeg.

[KrisYYC]

The cheapest airfares are always the most restrictive with change fees, cancellation policies etc.

It's all about fare class with stuff like this.

[lasimmon]

Originally posted by SOAB
this is pretty standard I think. my friends and I tried to change some flights with American Airlines in November and it would've been $200/person USD change fee.

So what was the resolution so others can know?

[FraserB]

Originally posted by vengie


Negative, my sister just moved her flight to stay a few extra days in Calgary and was charged $250 with West Jet, its pretty standard practice. Especially on a flight plan with high demand.

She would have paid between $50 and $75 change fee, then the fare difference. The only way to avoid the change fee is if you book Plus or fly enough that they want your business. Everyone pays the fare difference though, or is credited if the new fare is lower.

[SOAB]

Originally posted by lasimmon


So what was the resolution so others can know?

We ended up keeping our original flights because the price difference was more than we were willing to pay.

they wouldn't budge on the change fee at all.

[roopi]

Originally posted by SOAB


We ended up keeping our original flights because the price difference was more than we were willing to pay.

they wouldn't budge on the change fee at all.

I assume you're talking about your AA trip and not Adam C's daughter's birthday trip right?

[SOAB]

Originally posted by roopi


I assume you're talking about your AA trip and not Adam C's daughter's birthday trip right?

yes. haha.

we had originally planned to go to Phoenix for the weekend for some golf and catch a football game. the game was scheduled to start at 2pm so we booked our flight home that night at 9:30pm. no problems until the NFL decided to change the game to PrimeTime which pushes the start back to 6:30 pm. we had to sell our football tickets as well. :thumbsdow

we wouldn't make the flight home and to reschedule or rebook new one way tickets would've cost more than the original return tickets.

[Jlude]

Originally posted by SOAB


yes. haha.

we had originally planned to go to Phoenix for the weekend for some golf and catch a football game. the game was scheduled to start at 2pm so we booked our flight home that night at 9:30pm. no problems until the NFL decided to change the game to PrimeTime which pushes the start back to 6:30 pm. we had to sell our football tickets as well. :thumbsdow

we wouldn't make the flight home and to reschedule or rebook new one way tickets would've cost more than the original return tickets.

I was at that Bengals/Cardinals game. I was staying until Monday anyway, but they definitely screwed up some peoples plans by changing the time of the game.

[SOAB]

We watched a lot of the game while waiting at the airport. We were pissed that it ended up being an awesome game!

[Maxx Mazda]

I'm guessing you booked a Tango fare to save money. Not AC's fault. It says right at the time of booking that if you book a Flex fare instead, you won't incurr any change fees. Seems pretty fair to me?