Get your FREE MONEY from ENMAX

[Thaco]

So enmax is giving a retention credit for people who mention the atco promo... basically free money for making a phone call or online chat... honestly the online chat was a little redicilous, it took like 3 hours to get someone, but i just let it run in the background and checked it every half hour or so, so it wasn't a big deal. Apparently they will credit up to $100 depending on your monthly usage.



http://i65.tinypic.com/wkhg9g.jpg
http://i68.tinypic.com/2myvul2.jpg

[Disoblige]

More info from others in here as well:
http://forums.beyond.ca/showthread.php?s=&threadid=399045&perpage=20&pagenumber=3

[Thaco]

Originally posted by Disoblige
More info from others in here as well:
http://forums.beyond.ca/showthread.php?s=&threadid=399045&perpage=20&pagenumber=3 :werd:

i figured it was somewhere buried in the depths of beyond, but IMO its so easy it deserves its own thread.

[max_boost]

forgot about this. thanks dude. waiting in line right now haha

[asp integra]

Worth a call, Im getting $80 back next month

[redline]

i got $65 back...

i phoned while driving to saskatoon, took an hour on hold but worth it

[Boat]

Edit: lots of good info in the other thread :)

[C_Dave45]

Do you need to have Enmax your provider for both utilities in order to get this retention credit? I see you need both to get the Easy Max rewards. I have electricity with Enmax and gas with Direct Energy.

[max_boost]

^^

don't think so.

you call direct and you get it. you can enmax and mention retention credit and get it.

[infected]

Originally posted by C_Dave45
Do you need to have Enmax your provider for both utilities in order to get this retention credit? I see you need both to get the Easy Max rewards. I have electricity with Enmax and gas with Direct Energy.

Either one or both services will qualify.

[nickyh]

Do you know if you have to be on the fixed plan or can the variable rate plans take advantage of this?

[max_boost]

LOL they didn't give it to me. Enmax said I have to be on EasyMax aka competitive plan.

I live in a condo so ya

[Ed the SOHC]

I just called them tonight (stayed on hold for 15mins)... got my $100 credit. :thumbsup:

I tried to chat with them online but the wait time was 122mins :nut:

[2Legit2Quit]

I called when it was originally posted, ended up getting $112 taken off this months bill.

[dj_rice]

I got $81 off my bill AND I still have my EasyMax $100 yearly credit as well

[taemo]

thanks for the reminder, called them first thing at 8am inquiring about the ATCO promo and Enmax retention policy and they are giving me $100 credit :thumbsup:

[jwslam]

10 minute wait on chat just now.
Choose Free is not eligible.

[Disoblige]

Originally posted by max_boost
LOL they didn't give it to me. Enmax said I have to be on EasyMax aka competitive plan.

I live in a condo so ya
Try again. I got a credit for both my condos and I only have electricity for both. Push harder ;)

[Thaco]

yeah its all on the rep, i am in a condo, but TBH i have no idea what sort of "plan" i have, its all so convoluted.

[birdman86]

Has anyone got this to work with Direct?

[Thaco]

Originally posted by birdman86
Has anyone got this to work with Direct? you should just actually switch from direct

[T-Dubbs]

i got $60 credit for a $14/month bill!

[Star1995]

I just got off the phone with them, they offered me $45 I told them it wasn't good enough so they offered me $100.

Thanks to the OP for this... $100 in my pocket

[Disoblige]

Originally posted by T-Dubbs
i got $60 credit for a $14/month bill!
How? lol. I thought it was just consumption charges for January?

[T-Dubbs]

Originally posted by Disoblige

How? lol. I thought it was just consumption charges for January?

i read through the threads, and told them to match ATCO's promotion, and they said they could only offer $60 credit. So i accepted.

[bigbadboss101]

Saw the credit they put on our last bill. Free $ is good. That said some people who found out about it didn't bother.

[turbotrip]

They said I have to sign up for EasyMax and be on a floating or fixed rate for both electricity and gas to qualify for the $100 credit. Not sure I want to do that

[Team_Mclaren]

THEY said no cause im not on easymax

[nickyh]

Got told no as well, have to be on easymax, and if I switched both nat gas and electricity the best they could give me is $20

[msommers]

Spoke with someone online who first offered $35. I said that I would likely switch since ATCO was offering $100 and they repeatedly refused. So I said ATCO offered $60 off based on this thread they matched that.

I'm in a condo using gas + elec.

15 minutes on online chat, totally worthwhile.

[Sal0]

Anyone just make the switch?

-Atco you can pay by credit card
-Atco is $34 a year cheaper when you take into account both site fees & credits.
Atco = $(-3.50 site fee *2)*12months + $50 = -$34
Enmax = $(-7 site fee *2)*12months + $100 = -$68
-Atco Variable rate for gas is actually cheaper by .$10 GJ
-Variable rate for electricity is the same

I'm on easymax and I got a credit for calling in, but still thinking of making the switch. It's not significant...but it all adds up.

[sabad66]

Originally posted by Sal0
Anyone just make the switch?

-Atco you can pay by credit card
-Atco is $34 a year cheaper when you take into account both site fees & credits.
Atco = $(-3.50 site fee *2)*12months + $50 = -$34
Enmax = $(-7 site fee *2)*12months + $100 = -$68
-Atco Variable rate for gas is actually cheaper by .$10 GJ
-Variable rate for electricity is the same

I'm on easymax and I got a credit for calling in, but still thinking of making the switch. It's not significant...but it all adds up.
FYI, enmax now allows you to pay by CC

[Thaco]

Originally posted by Sal0
Anyone just make the switch?

-Atco you can pay by credit card
-Atco is $34 a year cheaper when you take into account both site fees & credits.
Atco = $(-3.50 site fee *2)*12months + $50 = -$34
Enmax = $(-7 site fee *2)*12months + $100 = -$68
-Atco Variable rate for gas is actually cheaper by .$10 GJ
-Variable rate for electricity is the same

I'm on easymax and I got a credit for calling in, but still thinking of making the switch. It's not significant...but it all adds up. for me supporting enmax is more so to keep the money in the city than to save a few bucks, direct and atco you're just feeding some CEO's mansion fund, enmax is owned by the city.

[Env-Consultant]

Originally posted by Thaco
for me supporting enmax is more so to keep the money in the city than to save a few bucks, direct and atco you're just feeding some CEO's mansion fund, enmax is owned by the city.

A top executive at Enmax was paid a $1.1 million bonus in 2015 bringing his total compensation to $2.3 million, according to company documents.

In the same period total compensation for the organization's top five executives exceeded $9 million.

It's not as bad as some companies, but I'd still consider that a mansion fund.

[Thaco]

Originally posted by Env-Consultant


A top executive at Enmax was paid a $1.1 million bonus in 2015 bringing his total compensation to $2.3 million, according to company documents.

In the same period total compensation for the organization's top five executives exceeded $9 million.

It's not as bad as some companies, but I'd still consider that a mansion fund.

Enmax Gianna Manes, President & CEO $682,500 +expenses up to 2.2 mil

Nancy C. Southern Canadian Utilities and ATCO $1,000,000 $4,691,339 $5,691,339


cant find anything on direct energy but some stuff looks like 10 mil+

[Env-Consultant]

Originally posted by Thaco


Enmax Gianna Manes, President & CEO $682,500 +expenses up to 2.2 mil

Nancy C. Southern Canadian Utilities and ATCO $1,000,000 $4,691,339 $5,691,339


cant find anything on direct energy but some stuff looks like 10 mil+

The information for Enmax isn't accurate. The $2.2M total was comprised of salary + retention bonus + performance bonus + defined pension contributions. Essentially income/cash, not expense related.

https://s30.postimg.org/iyv7aatoh/Screenshot_2016_12_21_21_52_38.png

[RealJimmyJames]

A person could do alright on a few of $2m+ years. Beats my 2015.

[ExtraSlow]

Originally posted by Enmax Live Chat
Thank you for waiting.
Your usage last January was 887 kWh @ $0.0599 = $53.13 and natural gas 12.83 GJ on the floating rate = $28.50.
I can credit $81.63 to your account if you choose to stay with ENMAX.

Yep, that works for me.

[OU812]

Got "Nancy" online lol.......took 10 min for $100 credit!

[craigcd]

120$ took me 4 mins on online chat

[spikerS]

Gonna try the live chat now. Will post results.

[spikerS]

Couple mins later with the online chat, and a $88.34 credit

[JohnnyHockey]

I was on hold for about 35 minutes about 3 weeks ago, just had my $76 credited on this month's bill:thumbsup:

[TYMSMNY]

$113.88 credit. easy and funny 10min on chat.

[tonytiger55]

Just got $70 on the live chat.
This is awesome. Thanks for posting.

[nagooro]

Didn't work for me as I'm not on Easymax. :thumbsdow

[RX_EVOLV]

Trying now. Hope the live chat wait is not too long. It says estimated wait time is 159 mins..

[dj_rice]

Originally posted by RX_EVOLV
Trying now. Hope the live chat wait is not too long. It says estimated wait time is 159 mins..


Once you get higher up the queue, the wait time goes down. Total chat time for me was 45 mins

[msommers]

For you guys getting credit back, what's an average monthly bill look like?

[ExtraSlow]

I posted my exact usage above:dunno:

[Thaco]

Originally posted by msommers
For you guys getting credit back, what's an average monthly bill look like? the retention they offer you your exact usage minus admin and other bullshit fees from January 2016... so you should be able to figure out peoples usage..

[BigMass]

Originally posted by msommers
For you guys getting credit back, what's an average monthly bill look like?

good question. I am in an apartment that has everything but electricity paid for so my bill is like $30/month. Wondering if it's even worth it. Some people say you need both water and gas to even qualify. When I had a house my bills were between 300-400/month so I could see getting some nice rebate there, but in my current situation I'm not sure I would qualify for anything really.

[turbotrip]

Is it worth switching to EasyMax?

[tonytiger55]

Originally posted by msommers
For you guys getting credit back, what's an average monthly bill look like?

Mine is just electric. $37-39 a month (Condo). I actually use around $7 worth of electricity fees a month. They rest being fees.

They might have messed up on my credit. But im not complaining. I took a snagnit of the small chat box before the conversation ended.

A friend has a similar usage in a condo he only got $12 a month.

[sdevils15]

I have been number 1 in the online chat since 910 and been waiting since 807. Hmm, good thing I have nothing else to do.

[msommers]

Ours is usually $125/month for gas and electricity, and initially they only offered the $35...

[taemo]

our average monthly electricity is around 750kWh, for the longest time on fixed rate of ~8c/kWh then i finally switched it to variable this fall so we should be starting to also save an extra 50$/month

[Thaco]

Originally posted by msommers
Ours is usually $125/month for gas and electricity, and initially they only offered the $35... thats because 80% of your bill is fees and admin and delivery charges and bullshit, you actual usage is what is being offered.

[Darkane]

BUMP

Last day for the offer. Took me 50minutes with conversation on chat. Credited $55 next cycle.

Free money.

[dj_rice]

After an hour of online chat waiting, I got $60 credit for my parents place. I was home sick anyway

[CompletelyNumb]

Tried to get on the online chat for two weeks while I was working up north with no cell service. It would either disconnect and kick me off after waiting, or simply say chat is full. They must be getting swamped with people asking for discount haha.

I'll try to phone them now that I'm home. they close in 2 hours :nut:

[ipeefreely]

Originally posted by CompletelyNumb
Tried to get on the online chat for two weeks while I was working up north with no cell service. It would either disconnect and kick me off after waiting, or simply say chat is full. They must be getting swamped with people asking for discount haha.

I'll try to phone them now that I'm home. they close in 2 hours :nut:

Did you get a hold of them?

I forgot to call till last week and the phones were always full (hang up try again later) so I'd try the chat and that was full too (it said to call in! :banghead: ).

I tried a few different times for three day then gave up... :dunno: I'm surprised there wasn't a phone queue or call back option...

I'd be pissed if I actually had something really wrong with by bill and I couldn't talk anyone! :thumbsdow

[nj2Type-S]

do they still offer this rebate??

[Thaco]

Originally posted by nj2Type-S
do they still offer this rebate?? i doubt it, it was just to compete with atco's promo that ended dec31

[quick_scar]

I was able to get it after Jan 1. I think it was the 4th or 5th that I got it. No idea if they will still do it now though. I called in.

[Star1995]

Originally posted by Star1995
I just got off the phone with them, they offered me $45 I told them it wasn't good enough so they offered me $100.

Thanks to the OP for this... $100 in my pocket

Received my bill and guess what? They only gave me $45 and not the $100 as promised.

I called them back and asked for the balance of the money as I was promised and the dude on the phone spent 2 minutes explaining that it is a credit for the month of January 2016 and that is what Atco was offering blah blah blah. I let him finish and while he was talking I was searching for the recording of the phone call, once he was finished I asked him if he wanted to hear the call, the phone went silent, Hello， are you still there I asked. Yes please play it, so I let him hear it and told him don't give me anymore BS just give me what was promised, back on hold so he can talk to his manager, came back and promised me the balance of the $100.

Lesson to everyone, record all calls on your phone and save them just in case you need the proof. Without the free app Call Recorder I would have been out $55.

This is not the first time this app has saved my ass. +1 for technology :clap: :clap: :clap:

[dj_rice]

Originally posted by Star1995


Received my bill and guess what? They only gave me $45 and not the $100 as promised.

I called them back and asked for the balance of the money as I was promised and the dude on the phone spent 2 minutes explaining that it is a credit for the month of January 2016 and that is what Atco was offering blah blah blah. I let him finish and while he was talking I was searching for the recording of the phone call, once he was finished I asked him if he wanted to hear the call, the phone went silent, Hello， are you still there I asked. Yes please play it, so I let him hear it and told him don't give me anymore BS just give me what was promised, back on hold so he can talk to his manager, came back and promised me the balance of the $100.

Lesson to everyone, record all calls on your phone and save them just in case you need the proof. Without the free app Call Recorder I would have been out $55.

This is not the first time this app has saved my ass. +1 for technology :clap: :clap: :clap:


A little extreme for $55 but good for you. Technically they weren't supposed to offer you a straight $100 credit since it was based on consumption for last January. If I had to deal with you, I'd put a warning note on your file for other reps to prepare themselves.

[Star1995]

See the thing about the whole offer is that there was never a mention of a promotion to begin with. I called them and asked them how to switch to Atco, they offered me $45 credit， I refused then they offered me $100. No mention of a promo at all. Now they are bringing up the promo, that's great however the credit wasn't based on any promo. I just went through the same thing with buying my new car, they offered me winter tires, no mention of a promotion. When it came time to pick up my winter tires they told me I get 18" over sized tires and not 19" as that was the promotion they had. Same thing; my deal was not based on a promotion so don't mention that again, my deal was based on me buying a car and if there was a promotion going on, then now I feel like you own me more, long argument and at the end of the day I took home 18" over sized tires, decent rims ($700 retail) mounted, balanced and placed on my car for $400.

I'd flag my own account too, but better yet why don't these companies just tell you the truth and not play this game. When I call Enmax the first time he told me $100 but put down $45 in "the notes" So either someone changed "the notes" or he outright lied.

Not sure what was a little extreme, the fact that I called them on their bullshit, not being taken advantage of or recording the call. Recording the call is automatic, all my calls are recorded just like my dash cam they are in a loop so oldest ones get overwritten and can be saved as I feel.

Correct me if I'm wrong but it sounds like you would have not called in and just sucked up the loss, if so I've got a few things to sell you, call me and we'll chat on the phone...:thumbsup:

[Thaco]

Originally posted by Star1995
See the thing about the whole offer is that there was never a mention of a promotion to begin with. I called them and asked them how to switch to Atco, they offered me $45 credit， I refused then they offered me $100. No mention of a promo at all. Now they are bringing up the promo, that's great however the credit wasn't based on any promo. I just went through the same thing with buying my new car, they offered me winter tires, no mention of a promotion. When it came time to pick up my winter tires they told me I get 18" over sized tires and not 19" as that was the promotion they had. Same thing; my deal was not based on a promotion so don't mention that again, my deal was based on me buying a car and if there was a promotion going on, then now I feel like you own me more, long argument and at the end of the day I took home 18" over sized tires, decent rims ($700 retail) mounted, balanced and placed on my car for $400.

I'd flag my own account too, but better yet why don't these companies just tell you the truth and not play this game. When I call Enmax the first time he told me $100 but put down $45 in "the notes" So either someone changed "the notes" or he outright lied.

Not sure what was a little extreme, the fact that I called them on their bullshit, not being taken advantage of or recording the call. Recording the call is automatic, all my calls are recorded just like my dash cam they are in a loop so oldest ones get overwritten and can be saved as I feel.

Correct me if I'm wrong but it sounds like you would have not called in and just sucked up the loss, if so I've got a few things to sell you, call me and we'll chat on the phone...:thumbsup:

The "Promo" always was just a retention deal, giving you the same thing as if you'd switch to ATCO as ATCO was the one actually offering the promo of free utilities for January.. Enmax just made it in to their own promo code so the normal call center people could field the calls instead of escalating them and making it more work for the customer.

[Ariakas]

Originally posted by nj2Type-S
do they still offer this rebate??

Fyi - I did the online chat yesterday afternoon, was able to get $50 credit mentioning Atco sign-up incentive and bringing up if they have retention credit.