Turo - Any experiences, reviews, advice

[BavarianBeast]

Hello Beyond,

I’m hoping to rent an exotic vehicle while I’m down in the states for a few days and Turo is about $400/day cheaper on average than renting through the standard exotic rental companies. I was just wondering if anybody has experience with Turo and if they would recommend it.

Cheers

[yipb]

I rented a Jeep when I went to LA last year. The process was simple - booked online, bought their insurance and picked up the car in the AM. I returned the car the next day with the gas filled and that was the end of it. It was a rental for 24 hours, and I did not go over the mileage allowance (I think it was about 100 or 150 miles).

For an exotic car, I would guess the mileage allowance would be a lot less.

[A2VR6]

I've used Turo twice in LA. Both times I used the LAX valet lot and the process was very straight forward. Get off the plane, order an Uber to the Custom Hotel (paid for by Turo), go to the valet lot and grab the car. All correspondence is through the Turo App with the owner. The nice thing about the valet lot is that they take before/after pictures of the car for you so all pre-existing damage is documented and agreed upon by the owner/you before you take off with the car.

My experiences have been great as the cars were well maintained and in good condition. I've heard some horror stories where the car would be a total POS... dirty, worn tires, etc. So just make sure you read all the reviews on the owner and go from there. I didnt buy any insurance from Turo since my car insurance will cover any rental up to 100k in value and the cars I rented were under that. Otherwise, i'd recommend springing for the insurance, especially on an exotic.

[16hypen3sp]

Just "turo'd" an F-Type S in Honolulu this coming Feb for 8 days. Yah, it's vastly cheaper than traditional rental companies. Never done this before. Reviews seemed great and all. Only downside is that I had to get at least the basic Turo insurance and put up a deposit as well because I'm under 30. Under 25 couldn't rent them at all. Lot's of Model X's to choose from too. Might try one of those out while I'm there.

Only ever saw 1 F-Type in person before. Excited to drive one.

[killramos]

Just checked out the availability for Maui this Christmas, tons of Tesla’s. Must be a lot of owners who can’t afford them trying to make their payments.

[bjstare]

Just checked out the availability for Maui this Christmas, tons of Tesla’s. Must be a lot of owners who can’t afford them trying to make their payments.

You just described a huge portion of the Hawaii population in a nutshell.

[adam c]

Last time I rented I found turo was more expensive than going through a standard rental but I wasn’t getting an exotic, a lot of them charge a pick up and drop off fee plus they charge you for cleaning and have quite limited mileage

[Isaiah]

I actually have a vehicle, a 2015 LR2, listed on Turo and 3 rentals in it's been great. We have 3 vehicles in the house and my wife doesn't drive a lot but even worst case scenario we'd only be using two of them simultaneously so we thought we'd give it a shot. No complaints so far but I can keep the thread posted with updates. Let me know if you have any questions about listing your vehicle.

[BavarianBeast]

Forgot to update but have used turo a handful of times since posting. Always a great experience and haven’t had any hiccups with my rentals.

[ThePenIsMightier]

Came with experiences, reviews and advice for Truro, Nova Scotia.
Left learning that Turo is a fancy car rental thing.
Not le same.

[Xtrema]

Came with experiences, reviews and advice for Truro, Nova Scotia.
Left learning that Turo is a fancy car rental thing.
Not le same.

It's more convenient to go with traditional car rental shops if you want normal cars.

Turo is only for unique cars that you can't get elsewhere. The process is a lot more of a hassle.

[rx7boi]

On the flip side, anyone know someone or has put their own vehicle on Turo?

Came across this article, not sure if it's purely a marketing puff piece since it's on their site blog:

https://blog.turo.com/community/a-22-year-old-microfleet-mogul


I actually have a vehicle, a 2015 LR2, listed on Turo and 3 rentals in it's been great. We have 3 vehicles in the house and my wife doesn't drive a lot but even worst case scenario we'd only be using two of them simultaneously so we thought we'd give it a shot. No complaints so far but I can keep the thread posted with updates. Let me know if you have any questions about listing your vehicle.

More info on the experience? How's the income generated from the vehicle listing?

[Sugarphreak]

...

[Mitsu3000gt]

I imagine getting reimbursed for scratches, door dings, rock chips, etc. is a nightmare. Is that the case?

[rx7boi]

So there I was, a student renting out my Hyundai Elantra... it got rented so much I needed a second car, so I bought a 70K Porsche Cayman!

Oh please.... haha

Guy obviously has access to family cash

I have no idea if that's the case. He could be financing it for all we know.

At $204 per day, that's roughly $6000 per month assuming full rental capacity. Payment on a car like that over 3 years @ 2.99% is probably around $2200 a month, no?

I just threw some messy math together but it seems there's alot of potential.

But yeah, jumping from renting out an Elantra to a Cayman seems like a stretch, although it's a much more marketable vehicle but he's also got other cheaper cars like a 328i.

[Mitsu3000gt]

Who in their right mind is paying $200/day to rent an Elantra that any rental agency will give you for $15/day? What am I missing?

[rx7boi]

Who in their right mind is paying $200/day to rent an Elantra that any rental agency will give you for $15/day? What am I missing?

Sorry, I meant the Cayman that SP was referring to. He's already got 220 trips reviewed on it.

https://turo.com/ca/en-us/car-rental/toronto-on/porsche/cayman/191331

Here's the fleet:

https://turo.com/en-us/drivers/1547252

[Xtrema]

I imagine getting reimbursed for scratches, door dings, rock chips, etc. is a nightmare. Is that the case?

In Canada, I think you deal with Intact with $1000 deductible as owner.

In US, you can choose one of the the prearranged packages but I remember reading that none will cover interior damages.

[Mitsu3000gt]

Sorry, I meant the Cayman that SP was referring to. He's already got 220 trips reviewed on it.

https://turo.com/ca/en-us/car-rental/toronto-on/porsche/cayman/191331

Here's the fleet:

https://turo.com/en-us/drivers/1547252

Ah, gotcha. Thanks.


In Canada, I think you deal with Intact with $1000 deductible as owner.


In US, you can choose one of the the prearranged packages but I remember reading that none will cover interior damages.

That sounds like a nightmare. First person to come along who treats it like a rental car and you're looking at up to $1000 in costs. You'd pretty well just have to resign yourself to the fact that your car will become a piece of junk in a very short period of time, so the rental profit would need to outweigh that.

[Sugarphreak]

....

[rx7boi]

For sure, I did some super sloppy math and don't forget about the 25% cut that Turo takes, in addition to paying taxes on your income.

I read a couple more articles about Turo and the cheaper your fleet is, the more income you'll get obviously. One guy found Chevy Cruzes for lease for something like 18 bucks a month and after all the math (insurance, etc) was said and done, he was making 2500% returns on those Cruzes which he had 4 leases of.

[Sugarphreak]

...

[Mitsu3000gt]

The only reason someone is renting a sports car is so they can drive the bag off it and/or do other things they would never subject their own car too. I would imagine you would need that thing rented out every single day just to cover the maintenance costs and tires.

Cheaper cars would make the most sense but then why wouldn't you just go to a rental car company that is cheaper with less hassle?

[RX_EVOLV]

Always curious to try out Turo every time we go out of town. but we found that for the 'basic' cars like Camry, accord, etc.. it's often cheaper to just rent from a car rental company.

For the 'used premium' cars like a 5-8yo 3 series or GLK, it seems like too much money (>$100usd/day) to rent a $20-30K car... .. or $150/day to drive a 12 year old boxster.

and then the premium cars are just too rich for my blood even though those seems to be the most justifiable.

so.. we have yet to try it...

[Xtrema]

For the 'used premium' cars like a 5-8yo 3 series or GLK, it seems like too much money (>$100usd/day) to rent a $20-30K car... .. or $150/day to drive a 12 year old boxster.

Deals are few and far between as people slowly learns the cost of business.

I scored a Tesla P85 for 2 weeks for just under $1400USD in 2017. Given I saved roughly $400 in fuel, it wasn't a bad deal at all.

[Sugarphreak]

...

[Mitsu3000gt]

At this moment I personally don't think I'd use Turo as a serious rental if I went somewhere, maybe more as a novelty thing. Even then, there are other more legit options out there.



Yeah I don't know, haha. I was looking at renting a car not that long ago and I could get an economy one for like ~50$ a day


I wouldn't mind an upscale 5 year old vehicle though for 150$ a day. If it has been well cared for it would be a lot nicer than what the regular rental places could offer.

Then aren't you paying $150/day to rent a ~$20-25k car though? It might be a bit nicer than the Hundai Elantra or whatever the rental company gives you, but it wouldn't be worth any more and therefore shouldn't cost any more to rent. It also might be missing basic features you would want for a short term rental away from home or in an unfamiliar place like Android Auto, bluetooth, autonomous safety systems, etc. Old luxury cars should be $15-20/day just like the rental car companies if they are old and of similar value, IMO. If someone wants to rent out their brand new $75K german sports sedan for people to abuse the shit out of, then $150/day sounds much more reasonable.

The examples given above are ridiculous IMHO - $150 for a 12yr old boxter (a $10-15K car) or $100 USD/day for an 8 year old GLK ($10-15K). I'd much rather have a newer car that is less likely to leave me dealing with a mechanical failure and has modern safety/infotainment features.

[Sugarphreak]

...

[Stuart]

One thing to remember is that the owner gets to set their own rates, so depending on where you are going you can stumble upon better deals. For example I rented an Alfa 4C Launch Edition for $200 in Tucson, but in Vegas there were base models going for $400 at the time. Worth at least a cursory glance in my opinion. Charging for exceeding the mileage limit is at the discretion of the owner, which in my case he decided not to charge for the extra 150 miles I put on it. It was also nice to be able to bullshit with him about his favorite roads before I drove it, might as well leverage the local knowledge of a fellow car guy.

[Isaiah]

The only reason someone is renting a sports car is so they can drive the bag off it and/or do other things they would never subject their own car too. I would imagine you would need that thing rented out every single day just to cover the maintenance costs and tires.

I disagree. Whenever I travel, I like to rent a luxury or performance vehicle but don't drive it any more aggressively than my own car; I just prefer to have a higher end vehicle. When you consider that many of the people renting in Calgary are taking it to the mountains, even if they decide to push it, it's highway driving anyway so wear and tear would be minimal. Renters are also aware that they are responsible for any tickets.

[Mitsu3000gt]

I disagree. Whenever I travel, I like to rent a luxury or performance vehicle but don't drive it any more aggressively than my own car; I just prefer to have a higher end vehicle. When you consider that many of the people renting in Calgary are taking it to the mountains, even if they decide to push it, it's highway driving anyway so wear and tear would be minimal. Renters are also aware that they are responsible for any tickets.

That's fair, but that would put you in the minority I think. Most people aren't renting sports cars to drive around like a grandma, nor do most people treat rental cars like their own. When I rented a brand new Corvette in San Diego, it only had 10k miles on it or so but it looked/drove as if it had 200,000 miles on it. That thing was beat to hell and sounded like it was about to fall apart. One of the roughest rental cars I've ever had, and I definitely added to that. Car rental clients are always responsible for tickets, no matter who you rent from, it doesn't stop them from abusing the heck out of the cars and generally doing things with them they would never do to their own cars :) There is no immediate consequence, maintenance obligation, or obligation to replace consumables (tires/brakes) so as long as you return the car before something breaks and without any major damage, it's someone else's problem.

It's one thing if you just wanted a nice car like a E-Class MB or something to take to the mountains, but I don't think many people are renting a 2-seater Porsche or similar to putt around at the speed limit.

[16hypen3sp]

Bump. (tl;dr - Brother booked Turo rental and it got repo'd while on trip.)

Brother had a Turo in Phoenix yesterday. His motorhome is parked north of the city a ways out to the north. Just over an hour. He's been using Turo from the airport as they fly down there throughout the winter. Was going good until yesterday.

They got there, got the car from the big parkade that they use for Turo/rentals and headed out to the motorhome. Got there and got set up and needed some groceries. They headed into town (him, wife, kid) and stopped at a store.

They get their groceries and come back out. Car is gone. Brother is sure this is where he parked it but took the fob out of his pocket and pressed the alarm to see if something would honk. Nothing. Car is for sure gone. He thinks it's been stolen. Just then, a random guy pulls up next to him and asks if he was looking for a Jeep. Brother says yes. Guy asks if it was his. Brother says no, it was a Turo rental. Guy says, oh our local tow truck driver just pulled up, hooked on and drove away with it. Looks like it got repo'd.

Brother, wife, kid and all groceries go back into the store to the customer service till and ask if there is a taxi around to get them back out to the motorhome. No taxi's in this small town. But the woman at the till did mention that the local tow driver spends most of his time going around looking for cars that need repo'd.

So now they are stuck at this store until a taxi from the city can come and get them. Brother messages the owner of the car thru Turo and the owner is flipping out saying there is no reason for the car to be repo'd. The cops get involved by the owner because the owner is saying the local tow driver stole the car.

But wait it gets better. Brothers motorhome keys, kids car seat and blankets are in the now repo'd car. lol, god damn.

The cops end up giving the impound lot phone number to my brother about three hours after this whole saga began. But now it's late evening and the yard is closed. He can't get his stuff out of the car.

They end up in the taxi after waiting at the store this whole time. Had to wait until 9am this morning to get the impound lot on the phone. They confirmed that it is in fact up for repo due to delinquent payments.

Current situation is the impound lot is letting my brother get his stuff out of the car right now. Turo refunded my brother all his money he paid for the trip. That went smoothly. The owner is trying to send money to my brother so he can get the car out of the impound but since my brother got the refund already, he told him good luck and moved on. Now he's getting a ride back to Phoenix to get a rental later today.

[Xtrema]

All sharing economy is going down the toilet. Same with AirBnb.

Here's another nightmare Turo scenario:
https://abc7.com/turo-car-destroyed-monterey-park-rental/13936679/

[Team_Mclaren]

Bump. (tl;dr - Brother booked Turo rental and it got repo'd while on trip.)

Brother had a Turo in Phoenix yesterday. His motorhome is parked north of the city a ways out to the north. Just over an hour. He's been using Turo from the airport as they fly down there throughout the winter. Was going good until yesterday.

They got there, got the car from the big parkade that they use for Turo/rentals and headed out to the motorhome. Got there and got set up and needed some groceries. They headed into town (him, wife, kid) and stopped at a store.

They get their groceries and come back out. Car is gone. Brother is sure this is where he parked it but took the fob out of his pocket and pressed the alarm to see if something would honk. Nothing. Car is for sure gone. He thinks it's been stolen. Just then, a random guy pulls up next to him and asks if he was looking for a Jeep. Brother says yes. Guy asks if it was his. Brother says no, it was a Turo rental. Guy says, oh our local tow truck driver just pulled up, hooked on and drove away with it. Looks like it got repo'd.

Brother, wife, kid and all groceries go back into the store to the customer service till and ask if there is a taxi around to get them back out to the motorhome. No taxi's in this small town. But the woman at the till did mention that the local tow driver spends most of his time going around looking for cars that need repo'd.

So now they are stuck at this store until a taxi from the city can come and get them. Brother messages the owner of the car thru Turo and the owner is flipping out saying there is no reason for the car to be repo'd. The cops get involved by the owner because the owner is saying the local tow driver stole the car.

But wait it gets better. Brothers motorhome keys, kids car seat and blankets are in the now repo'd car. lol, god damn.

The cops end up giving the impound lot phone number to my brother about three hours after this whole saga began. But now it's late evening and the yard is closed. He can't get his stuff out of the car.

They end up in the taxi after waiting at the store this whole time. Had to wait until 9am this morning to get the impound lot on the phone. They confirmed that it is in fact up for repo due to delinquent payments.

Current situation is the impound lot is letting my brother get his stuff out of the car right now. Turo refunded my brother all his money he paid for the trip. That went smoothly. The owner is trying to send money to my brother so he can get the car out of the impound but since my brother got the refund already, he told him good luck and moved on. Now he's getting a ride back to Phoenix to get a rental later today.

Jesus that's quite the adventure.

[flipstah]

Bump. (tl;dr - Brother booked Turo rental and it got repo'd while on trip.)

Brother had a Turo in Phoenix yesterday. His motorhome is parked north of the city a ways out to the north. Just over an hour. He's been using Turo from the airport as they fly down there throughout the winter. Was going good until yesterday.

They got there, got the car from the big parkade that they use for Turo/rentals and headed out to the motorhome. Got there and got set up and needed some groceries. They headed into town (him, wife, kid) and stopped at a store.

They get their groceries and come back out. Car is gone. Brother is sure this is where he parked it but took the fob out of his pocket and pressed the alarm to see if something would honk. Nothing. Car is for sure gone. He thinks it's been stolen. Just then, a random guy pulls up next to him and asks if he was looking for a Jeep. Brother says yes. Guy asks if it was his. Brother says no, it was a Turo rental. Guy says, oh our local tow truck driver just pulled up, hooked on and drove away with it. Looks like it got repo'd.

Brother, wife, kid and all groceries go back into the store to the customer service till and ask if there is a taxi around to get them back out to the motorhome. No taxi's in this small town. But the woman at the till did mention that the local tow driver spends most of his time going around looking for cars that need repo'd.

So now they are stuck at this store until a taxi from the city can come and get them. Brother messages the owner of the car thru Turo and the owner is flipping out saying there is no reason for the car to be repo'd. The cops get involved by the owner because the owner is saying the local tow driver stole the car.

But wait it gets better. Brothers motorhome keys, kids car seat and blankets are in the now repo'd car. lol, god damn.

The cops end up giving the impound lot phone number to my brother about three hours after this whole saga began. But now it's late evening and the yard is closed. He can't get his stuff out of the car.

They end up in the taxi after waiting at the store this whole time. Had to wait until 9am this morning to get the impound lot on the phone. They confirmed that it is in fact up for repo due to delinquent payments.

Current situation is the impound lot is letting my brother get his stuff out of the car right now. Turo refunded my brother all his money he paid for the trip. That went smoothly. The owner is trying to send money to my brother so he can get the car out of the impound but since my brother got the refund already, he told him good luck and moved on. Now he's getting a ride back to Phoenix to get a rental later today.

holy sheeeit

[benyl]

All sharing economy is going down the toilet. Same with AirBnb.

Here's another nightmare Turo scenario:
https://abc7.com/turo-car-destroyed-monterey-park-rental/13936679/

Travel Savy, but doesn't understand how insurance works with Turo... hmm...

[16hypen3sp]

Update: As I said in my previous post, Turo refunded the trip. The taxi they got came all the way from Phoenix so the bill was pretty big. Turo also refunded their taxi bill. They also went a step further and allowed my brother to book a trip for free as a replacement. So my brother is now cruising around in a Ford Raptor. Hopefully this one works out.

[ThePenIsMightier]

Update: As I said in my previous post, Turo refunded the trip. The taxi they got came all the way from Phoenix so the bill was pretty big. Turo also refunded their taxi bill. They also went a step further and allowed my brother to book a trip for free as a replacement. So my brother is now cruising around in a Ford Raptor. Hopefully this one works out.

Wow!
That's some pinnacle customer service. You find out what's what when you see how a business responds to a major fuck up.
When I looked up Turo costs for my 3 week vacation it was going to be $9,000 so I've never paid much attention to them since then.

[Tik-Tok]

Brothers motorhome keys... in the car.



The rest of that really sucks, but your brothers an imbecile for this bit.

[arcticcat522]

Anyone else hoping for another repo for the lol's. With out the whole family would be ok

[16hypen3sp]

The rest of that really sucks, but your brothers an imbecile for this bit.

I agree. He wasn't too concerned tho as he had another set that just wasn't with him. But he just wanted his keys back.


Anyone else hoping for another repo for the lol's. With out the whole family would be ok

Haha, that would be crazy. He text me after he got the raptor saying "Imagine if this one gets repo'd too."