Dealership maintenance service

[nzwasp]

I own a fairly new 2013 toyota and a 2015 Kia. The toyota is not under warranty anymore since it hit 100K already but the Kia is only at 40K and the warranty doesnt run out until mid 2019 so I still take it for its maintenance service at the documented interval. Anyway yesterday I had a Kia service 4 which is all of this:

Service front brakes
Service rear brakes, including park brake adjustment
Service battery terminals & provide 'State-Of-Health' print-out
Inspect drive belt(s) - condition & tension
Inspect vacuum & crankcase ventilation hoses
Inspect condition of ignition system
Check drive shafts and boots for leaks
Replace engine coolant
Replace engine air filter
Replace fuel tank air filter*
Inspect fuel liens, fuel hoses, and connections
Inspect complete emission system including all lines, hoses, and fuel filler cap
Inspect complete exhaust system - manifolds, pipes, catalytic converters, and muffler
Inspect suspension components including chocks, struts, links, & bushings
Inspect steering gear, linkage, boots, and lower-arm balljoints
Inspect power steering pump and hoses
Inspect all seatbelts and anchor integrity

How much would you think this should cost at any non dealership or perhaps at your dealer? At straightline kia this cost $599 +GST and they also recommended a emissions cleaning since I had a turbo engine which would of cost another $280 but I declined it because I was already paying way more than I thought I was going to be paying.

This service also took 4 hours although most of it seems to be inspecting things. Although I find Kia to be way faster at servicing things than toyota. Last service I had at toyota I dropped off at 7.30am and they finished at 5pm which I thought was total bullshit.

[Mitsu3000gt]

Everything that says "inspect" or "check" means the tech probably doesn't even look at it, or spends maximum 1 second looking at it unless there are any glaring/major issues jumping out at them. After that you're left with a brake service, coolant flush, and filter change which is pretty minor.

Filters you can probably change yourself easily (if they even need to be changed). IMHO no way in hell that took 4 hours unless that brake service is way more wok than I am thinking. I think shops bill by a set rate though regardless of how long it takes them, so throwing in a dozen things to "inspect" lets them inflate that number. Dealership service is always horrible though and a giant rip-off, nothing out of the ordinary here unfortunately. I wouldn't pay a Kia dealer $600 for that unless it would void my warranty not to.

[ShermanEF9]

if you're doing it to "maintain your warranty" don't bother. almost all of that is a waste of money, the rest you can do yourself. the manual is the key, not what the dealership tells you to do.

[ExtraSlow]

You can "maintain your warranty" doing the work yourself in the garage.

[rage2]

You can "maintain your warranty" doing the work yourself in the garage.
Check the fine print before making that recommendation. Mercedes requires you to have proof that you had all that work done, where they will stamp the service manual for you to maintain your warranty.

[ExtraSlow]

The law is clear, they can have whatever bullshit they want.
Also I can't afford a Mercedes, so it doesn't matter.

[Team_Mclaren]

The law is clear, they can have whatever bullshit they want.
Also I can't afford a Mercedes, so it doesn't matter.


so no one asked for your wrong advise?

[ExtraSlow]

so no one asked for your wrong advise?touche good sir.

[Aleks]

I own a fairly new 2013 toyota and a 2015 Kia. The toyota is not under warranty anymore since it hit 100K already but the Kia is only at 40K and the warranty doesnt run out until mid 2019 so I still take it for its maintenance service at the documented interval. Anyway yesterday I had a Kia service 4 which is all of this:

Service front brakes
Service rear brakes, including park brake adjustment
Service battery terminals & provide 'State-Of-Health' print-out
Inspect drive belt(s) - condition & tension
Inspect vacuum & crankcase ventilation hoses
Inspect condition of ignition system
Check drive shafts and boots for leaks
Replace engine coolant
Replace engine air filter
Replace fuel tank air filter*
Inspect fuel liens, fuel hoses, and connections
Inspect complete emission system including all lines, hoses, and fuel filler cap
Inspect complete exhaust system - manifolds, pipes, catalytic converters, and muffler
Inspect suspension components including chocks, struts, links, & bushings
Inspect steering gear, linkage, boots, and lower-arm balljoints
Inspect power steering pump and hoses
Inspect all seatbelts and anchor integrity

How much would you think this should cost at any non dealership or perhaps at your dealer? At straightline kia this cost $599 +GST and they also recommended a emissions cleaning since I had a turbo engine which would of cost another $280 but I declined it because I was already paying way more than I thought I was going to be paying.

This service also took 4 hours although most of it seems to be inspecting things. Although I find Kia to be way faster at servicing things than toyota. Last service I had at toyota I dropped off at 7.30am and they finished at 5pm which I thought was total bullshit.

I have heard about people complaining that Kia and Hyundai maintenance is more expensive than Honda/Toyota. It could be that this is vehicle specific because you have a turbo engine, but check to see if this item list matches what Kia's list is at every interval.

If the list from Kia is the same if you really wanted to go bare bones, all you had to do is coolant and air filter, maybe fuel filter (not sure what the asterisk is for). Finally, you could call up a shop like Balance Auto give them this list and get an estimate from them to see how much they would charge for it.

[blairtruck]

just saw this on reddit for calgary dealer
https://imgur.com/a/L6p2CV7

[benyl]

Check the fine print before making that recommendation. Mercedes requires you to have proof that you had all that work done, where they will stamp the service manual for you to maintain your warranty.

No dealer has stamped my booklet. But they seem to be able to pull up the service records at any dealer anyway. At the new dealer, they could see I did a brake flush at the downtown store even though they aren't owned by the same group.

My last service at the Airport Merc dealer was $850 and took 1.5 hours... hahahaha I'd love to pay Kia prices.

[killramos]

I don’t even know where my service book is, they don’t seem to care much. I just go in when the dash tells me to and let them do their thing. PPM ftw, warranty will be gone by the time it runs out.

[revelations]

just saw this on reddit for calgary dealer
https://imgur.com/a/L6p2CV7

Apparently Heninger does not have a good rep - even though this whiny ninny was clearly the instrument of her own demise. There is more to this story still.

Also, dealerships WANT the extra work - they definitely "inspect" for things that need "fixing" (even though they might be good for another 6 months).

[HiTempguy1]

Replace engine coolant


This was by far one of the most expensive and time consuming parts of the job. And at 40,000kms, you got ripped off.

Coolant nowadays is typically good for at least 100k kms, and it can be tested before requiring replacement. Rather than breaking down, the main issue is pH balance as that can cause corrosion. If you went to any dealer to get a coolant job done, you'd be looking at minimum $150 I'd reckon.

The "brake service" actually could take a decent amount of time. Get the car up onto hoist, take wheels off, pull each caliper, lube the pins, add antisqueel/antisqueek compound to the backing pads (take a thickness measurement as well to make sure pads are still good). Doing all that would probably amount to 1 hour, maybe a bit less. The coolant as well was probably a bit under 1 hour, especially if they burp it properly.

As other's have said, the package in general is a ripoff. But if the work was actually done, I wouldn't say you overpaid by much. Your car isn't worked on from the moment it is dropped off to when you pick it up. Service coordinator has to assign it to someone, there has to be a bay available, etc etc. You got charged 4 hours because that is what the book says. That's why fast mechanics make 16 hours of pay in a 10 hour day. And dealer rates are $150+/h now not including materials, so 3 hours is $450 + overpriced dealer coolant, overpriced air filter, overpriced gas tank air filter.


Inspect condition of ignition system

Just noticed this. If they pulled plugs, may have been a hassle. And testing coilpacks, depending on their procedure, may take some time.

Follow the owners manual, take it wherever you want, keep your receipts/proof of work.



so no one asked for your wrong advise?


You mean like all the people talking about Mercedes in a Kia thread? :rofl:

[nzwasp]

I have heard about people complaining that Kia and Hyundai maintenance is more expensive than Honda/Toyota. It could be that this is vehicle specific because you have a turbo engine, but check to see if this item list matches what Kia's list is at every interval.

If the list from Kia is the same if you really wanted to go bare bones, all you had to do is coolant and air filter, maybe fuel filter (not sure what the asterisk is for). Finally, you could call up a shop like Balance Auto give them this list and get an estimate from them to see how much they would charge for it.

Yeah it is the same service for every vehicle. When you take it in for a KIA service they just have a pamphlet taped to the desk and show you everything thats being done.

On toyota services I always noticed that every single oil change came with a "inspect and tighten propeller shaft" although I dont know if this is necessary every 5000K? is this a common 4wd thing to be done?

[rage2]

You mean like all the people talking about Mercedes in a Kia thread? :rofl:
It was an example of the requirements to qualify for keeping warranty as advice to the OP to check on Kia's requirements. Or maybe we should've let the OP take Extraslow's blind advice there.

[Skrilla]

just saw this on reddit for calgary dealer
https://imgur.com/a/L6p2CV7

Damn, 98k kms on only 3 oil changes?!? That's some good advertisement for Toyota durability lol :clap:

[killramos]

Except the engine failed.

[Aleks]

On toyota services I always noticed that every single oil change came with a "inspect and tighten propeller shaft" although I dont know if this is necessary every 5000K? is this a common 4wd thing to be done?

I have the same with mine, every oil change they do that, but the oil change interval on the new Toyotas is 16,000 kms now.

[Rocket1k78]

She had free oil changes too lol Glad to see Henniger owned her ass.

[J-hop]

The law is clear, they can have whatever bullshit they want.
Also I can't afford a Mercedes, so it doesn't matter.

Can you post the exact laws, people mention them a lot and seemingly blindly put a lot of faith in these consumer protection laws. But in my investigations all I’ve seen is vague mentions of “maintaining to proper standards” which from a legal sense provides just slightly more than zero protection for the consumer. Discussion of burden of proof being on the dealer to prove an aftermarket part caused the failure if one occurs (meaning they can’t just outright void your warranty if you put on an aftermarket part). And lastly that a consumer is not restricted to OEM parts via competition laws.

Really the above examples give consumers almost no protection so I’m not sure where people are getting the idea they have any sort of real protection.

[ShermanEF9]

Just call the manufacturer. the owners manual is what you have to follow, NOT dealership recommendations. Dealerships don't make money todays manufacturers engineered maintenance schedules, they make money on suckers.

[C4S]

Just like how often you want to see dentist and Hygiene, vs How often Dentist and Hygiene want you to visit them ...

[Tej.S]

Just like how often you want to see dentist and Hygiene, vs How often Dentist and Hygiene want you to visit them ...

Not to derail the thread, but this is the absolute worst analogy you could have mentioned.

[jaylo]

When you drop off the vehicle and receive a summary of the work that needs to be done, you can DIY some stuff like air filters / cabin filters, just buy OEM parts and install yourself.

The inspection actually gives you a full summary after the fact on record or in the service receipt. Inspection usually is 1 hour.