Internet and Cable - Shaw or Telus?

[Impreza]

Hi,

What's everyone paying for internet and cable? Obviously the cable portion can be variable depending on what you watch but I just want to get a feel of what everyone is paying to make sure I negotiate a good price. Currently with Shaw but open to switching to Telus.

[roopi]

Shaw: Popular TV, Internet 300, Personal Phone - $156.04 with GST

[ExtraSlow]

Telus Fibre-to-the-home. If that's available in your area, that's what you want.

[realazy]

Shaw 300, Pick 5 grandfathered cable. 1 extra portal. $112.50 including gst.

[spikerS]

If you do decide to switch to TELUS, let me know, and I can hook you up with a bill credit on your first bill in addition to the stacking discounts. The only catch is you have to notify me first so I can put you into the system and get you in touch with the right people.

[Mitsu3000gt]

Shaw, 660 Mbps unlimited internet, same $85/mo deal that everyone got. No cable/phone.

I would switch/upgrade if either company ever brings gigabit/fiber to my area.

[gmc72]

We just went with the Shaw 150 internet, Small TV package with no home phone = $100/month for 2 years. Comes with PVR and one extra box. It's their BlueCurve TV package now. Something like that anyway. We were with Telus and this cut our bill in half.

It's fine for what we use. Not huge users of internet, and we don't watch a lot of strange or hard to get shows.

[ExtraSlow]

Looked mine up, I have "youpick 6" plus "internet 75" and my bill is a combined $137/mo. Probably could be less, but that Fibre to the home is amazing. I beat 75 both of upload and download 24/7/365. Usually around 90 mbps for both.

[G-ZUS]

$45/month for Shaw internet 300MB, no cable here

[kenny]

$55/month for Telus Internet 750 w/ unlimited data option.

They price matched a Shaw deal for me at the time (Dec 2018)

[beecue]

^ Damn! I just resubbed for 2 years with telus for $55 for 300 unlimited.

[speedog]

TELUS 150 fiber here but my pricing includes a 40% employee discount, thought about going to 300 but really have no need for it. Always get 175+ up and down and it's rock solid

[taemo]

$45/month for Shaw internet 300MB, no cable here

how did you get this deal? looks really good.

was on Shaw 300MB for 85$ until next year but Shaw called me and offered 300MB again + 2 Bluesky TV box for the same price for another 2 years.
Don't really care for cable

[eblend]

Telus FTTH here, 150mbps symetrical. I got like You Pick 4 I think for TV, and internet, with some bill credit, $136 a month. Been a fiber customer forever and don't think I will ever switch, been rock solid.

[J-D]

Shaw 300 on the $60 / 2 yr plan that was offered last year. Telus is way too slow to build out their fiber network so they won't get my business back until that happens.

[G-ZUS]

how did you get this deal? looks really good.

was on Shaw 300MB for 85$ until next year but Shaw called me and offered 300MB again + 2 Bluesky TV box for the same price for another 2 years.
Don't really care for cable

Some Shaw rep was advertising promos on facebook groups so I messaged him

[rx7boi]

Shaw 600 and cable for $105 a month.

We don't use cable anymore but we only save $10 a month if we went with the internet.

[taemo]

Some Shaw rep was advertising promos on facebook groups so I messaged him

nice, I see them on FB all the time but was a little weary on whether it was a scam or not.
I'll PM you for the name of the rep that you used.

[?????]

Telus will have better pricing if you have FTTH.
These are plans I have been able to get within the last year.

My home:
Telus 750/750 with unlimited - $40/month
Optik TV with 15 theme packs and 3 boxes (1 pvr) - $65/month
Also got a $200 initial credit. Discounts are good till end of 2021 but it's not on a term.

Parents:
Shaw 600/20 - $55/month
Bluesky Small TV with some Asian channels and 2 boxes (1 pvr) - $55/month
This is a 2 year bundle so it's on a 2 year term.

Aunts:
Telus 75/15 (all copper, fastest available) - $45/month
Essential TV pick 6 with 3 boxes (1 pvr) - $45/month
This was also a 2 year term discount. She was paying $80/month for internet 15 only before I called in.

My parents and my aunt live in the same community maybe 7 blocks from each other but because of the infrastructure my aunt has limited choices for service and plans.

[rx7boi]

That's a pretty big difference between you and your aunt but it makes sense considering her location.

Telus 750 sounds amazing.

[colinxx235]

Telus is fucking me in the ass recently. Every 6 months they increase both TV and Internet by either $3 or $5 like clock work despite signing a 2 year deal. They recently removed a $10 credit for no reason and I've e-mailed in twice about it, with zero resolution. It's a joke, I get e-mailed back by someone telling me they can't help me and give me a number to call cause its with another team.

I still have the old entertainment 9 package, and telus 150, crave and a 4th box, i'm paying $221/month... They send out surveys (last week was most recent) and I gave all low ratings with explanations as to why I'm angry. Hoping maybe someone would finally contact me cause I don't feel like spending my free time on friday on the phone, but so far nothing. Otherwise at site I can't be sitting on the phone with telus.

Those clowns at Telus recently did a quote to switch all my parents service over, do the home security bla bla bla. The techs come to do the install and realize they can't because connections are in place and whoever did the quote didn't even check. The tech asked if they wanted to still move the Tv/internet over and they said forget about it. Couple days later the shaw got canceled cause telus forgot to cancel the transfer order, so that was a treat too.

[Disoblige]

Telus is fucking me in the ass recently. Every 6 months they increase both TV and Internet by either $3 or $5 like clock work despite signing a 2 year deal. They recently removed a $10 credit for no reason and I've e-mailed in twice about it, with zero resolution. It's a joke, I get e-mailed back by someone telling me they can't help me and give me a number to call cause its with another team.

I still have the old entertainment 9 package, and telus 150, crave and a 4th box, i'm paying $221/month... They send out surveys (last week was most recent) and I gave all low ratings with explanations as to why I'm angry. Hoping maybe someone would finally contact me cause I don't feel like spending my free time on friday on the phone, but so far nothing. Otherwise at site I can't be sitting on the phone with telus.

Those clowns at Telus recently did a quote to switch all my parents service over, do the home security bla bla bla. The techs come to do the install and realize they can't because connections are in place and whoever did the quote didn't even check. The tech asked if they wanted to still move the Tv/internet over and they said forget about it. Couple days later the shaw got canceled cause telus forgot to cancel the transfer order, so that was a treat too.
You can't e-mail them, you have to call them for the best results. You have to contact the loyalty department (a.k.a. disconnections team).
E-mail team can't do shit, online chat team only have limited capabilities, phone is best.

[colinxx235]

You can't e-mail them, you have to call them for the best results. You have to contact the loyalty department (a.k.a. disconnections team).
E-mail team can't do shit, online chat team only have limited capabilities, phone is best.

Good to know, in the past sometimes they have fixed some issues over e-mail. But I would say the last maybe 4-6 months that really went down hill.

I was told this in the bottom of the last communication "If you require further assistance, please call the PureFibre team who handle your account directly at 1-855-595-5588 so that anyone from this team can assist you in real time." maybe i have to suck it up, my fridays are usually jam packed with errands or golfing all summer that I had better things to do than wait on hold for a long time.

is that the number everyone else typically uses or much like rogers, a "secret" number that cuts the bullshit directly to who you need to speak to?

[Disoblige]

is that the number everyone else typically uses or much like rogers, a "secret" number that cuts the bullshit directly to who you need to speak to?
Nah man, no secrets. Just call until you get the options that you want to "disconnect services". That is essentially the retentions team. They usually are pretty good but if you get someone who sucks and won't budge, just call back and get someone better. You should be able to get at least something. They're all pretty reasonable usually.

I have Shaw Cable, Telus Internet, Telus Mobility, Shaw Direct accounts and it's always the same process.

[sabad66]

Telus is fucking me in the ass recently. Every 6 months they increase both TV and Internet by either $3 or $5 like clock work despite signing a 2 year deal. They recently removed a $10 credit for no reason and I've e-mailed in twice about it, with zero resolution. It's a joke, I get e-mailed back by someone telling me they can't help me and give me a number to call cause its with another team.

I still have the old entertainment 9 package, and telus 150, crave and a 4th box, i'm paying $221/month... They send out surveys (last week was most recent) and I gave all low ratings with explanations as to why I'm angry. Hoping maybe someone would finally contact me cause I don't feel like spending my free time on friday on the phone, but so far nothing. Otherwise at site I can't be sitting on the phone with telus.

Those clowns at Telus recently did a quote to switch all my parents service over, do the home security bla bla bla. The techs come to do the install and realize they can't because connections are in place and whoever did the quote didn't even check. The tech asked if they wanted to still move the Tv/internet over and they said forget about it. Couple days later the shaw got canceled cause telus forgot to cancel the transfer order, so that was a treat too.

my credits expire every 6 months, so i have to call in to renew. Takes about 20 mins and pretty easy. Like others have mentioned, follow whatever prompts you get to cancel/disconnect service. I just basically say i can't afford the full price so if they can't renew the credits then i need to cancel...they don't ask any questions and just add the credits again.

kind of annoying, but whatever, i have to do it since i'm still technically on a contract. When my contract is up and i go to renew, i'm going to try and make sure they keep the price the same for the entire term so i don't have to call every 6 months.

[schurchill39]

I pay $95 a month for Telus Fiber 150 but my speeds are garbage and I haven't been able to connect to wifi on my phone in the ensuite bathroom (where I spend some serious social media time) since two months after they "upgraded" my modem. Just talking with a colleague here he is paying the same as me but gets a $30 + $15 discount bringing it down to $50 a month NOT ON A CONTRACT!!!

So far when I call the loyalty department I get an offer for $20 off for 12 months then back to $95 for the next 12 or they want to send another tech out to fix what the last tech couldn't (or only fixed for 2 months). Shaw 600 plan averages out to $85 a month and I know a friend who just switched and has had a good experience so far, plus better connectivity with his devices so if this final visit doesn't fix anything and they can't do anything better price wise I'll be trying that

[Mitsu3000gt]

$95/mo for 150Mbps is insane. As you know, you can get 660 Mbps (down) and unlimited data for $85 with Shaw. Upload blows though, 25Mbps or so, but for most people that is a non-issue.

As for your range issues, if you haven't already, buy a 'real' router instead of the garbage Telus provides (Shaw isn't much better - still probably want to bridge it and use your own router).

Also, unless something changed, Telus shares bandwidth of it's non-fiber services with their cable service, so you will rarely hit your maximum speeds in that scenario.

[schurchill39]

$95/mo for 150Mbps is insane. As you know, you can get 660 Mbps (down) and unlimited data for $85 with Shaw. Upload blows though, 25Mbps or so, but for most people that is a non-issue.

As for your range issues, if you haven't already, buy a 'real' router instead of the garbage Telus provides (Shaw isn't much better - still probably want to bridge it and use your own router).

Also, unless something changed, Telus shares bandwidth of it's non-fiber services with their cable service, so you will rarely hit your maximum speeds in that scenario.

I agree with you, that price is retarded for internet alone. I get good speeds for the first couple months after they visit then it slowly drops despite resets of the router etc. This morning while seeing a man about a horse I was averaging just under 14 Mbps, so to watch any NHL highlights I had to switch over to cellular.

[dirtsniffer]

Renewed with shaw today 135 a month for two years for the inrich package