Bobino
07-28-2020, 02:09 AM
Looking for beyond’s opinion on what I should do here....
Purchased a new pickup from a local dealership in January this year and was having issues with the radio/head unit freezing up intermittently. After multiple trips to the dealer including once where I dropped everything and drove straight there while the issue was occurring, they agreed to replace the entire radio but it had to be ordered and would take a few weeks. A few weeks prior to them agreeing to replace the radio I had had a recall done for the radio in relation to the back up camera in hopes that the new software would solve the issue, to no avail.
Fast forward to now, they have replaced the radio but it is using the old (pre-recall) software. I confirmed this by checking the software version on the radio and comparing with owners that have had the recall done. I am having some issues that were common with this older radio software currently (GPS only searches offline), however I have not experienced the actual issue that the recall was for.
I called the dealer with a “no harm-no foul” attitude, asking that they update the software to the most current version to ensure the truck is compliant with the recall and I am getting some pushback on this due to the fact that recalls are a “once per VIN” item. I explained to them that I expected to have the new head-unit installed with at least the software that was on the radio when I brought it in and they said they will look at it and “see”. My suspicion is that I will bring it there and have them say “could not replicate customer’s issue, system working as designed”, the same line I got when I brought it there for the issues with the radio on day one.
Am I out of line for expecting this or is this the sort of thing that people just suck it up and live with?
Purchased a new pickup from a local dealership in January this year and was having issues with the radio/head unit freezing up intermittently. After multiple trips to the dealer including once where I dropped everything and drove straight there while the issue was occurring, they agreed to replace the entire radio but it had to be ordered and would take a few weeks. A few weeks prior to them agreeing to replace the radio I had had a recall done for the radio in relation to the back up camera in hopes that the new software would solve the issue, to no avail.
Fast forward to now, they have replaced the radio but it is using the old (pre-recall) software. I confirmed this by checking the software version on the radio and comparing with owners that have had the recall done. I am having some issues that were common with this older radio software currently (GPS only searches offline), however I have not experienced the actual issue that the recall was for.
I called the dealer with a “no harm-no foul” attitude, asking that they update the software to the most current version to ensure the truck is compliant with the recall and I am getting some pushback on this due to the fact that recalls are a “once per VIN” item. I explained to them that I expected to have the new head-unit installed with at least the software that was on the radio when I brought it in and they said they will look at it and “see”. My suspicion is that I will bring it there and have them say “could not replicate customer’s issue, system working as designed”, the same line I got when I brought it there for the issues with the radio on day one.
Am I out of line for expecting this or is this the sort of thing that people just suck it up and live with?