3web cable internet

[googe]

Just got the flyer in my mailbox...this seems like a great deal, has anyone tried it? I guess they are piggybacking shaws network.

I also noticed theyre using the DOCSIS 2 modems...wonder if theyll provide the "extreme" service.



How fast is the service?
Up to 100x faster than a standard 28.8 Kbps dial-up connection, the exact same speed and reliability as SHAW High Speed Internet!

Is there a download limit?
There is no download limit

How much does it cost per month?
$24.95 with a 3webLD long distance plan
$29.95 without a 3webLD long distance plan


says $19 for the first 3 months...

[Gonthro]

the thing that scares me is the "no download limit" that means they will be strictly enforcing upload limits.

[googe]

Originally posted by Gonthro
the thing that scares me is the "no download limit" that means they will be strictly enforcing upload limits.

yeah, but who else doesnt...

[1badPT]

who cares all i do is leech - where do i sign up :tongue:

[Gonthro]

Originally posted by googe


yeah, but who else doesnt...

telus rarely enforces it, the limit is there but they rarely enforce it.

[googe]

ordered it, i asked about upload limits and they said no upload limits either...its a pretty sweet deal right now, i just question how long they can afford to do that for :)

if youre an existing shaw customer you dont need to do much, they can switch your account over from there, keep your existing modem (if its not a rental) and they dont have to set anything up...

[sabad66]

I'm interested in switching over too, let me know how fast it is. I'm just wondering if it's as fast as Shaw High Speed.

[googe]

Originally posted by sabad66
I'm interested in switching over too, let me know how fast it is. I'm just wondering if it's as fast as Shaw High Speed.

they claim its the exact same service, speed and all, just rebranded...we'll see i guess

[Chester]

I think I'm paying 30 bucks a month right now anyways for shaw so I wouldn't see a point in switching over:dunno:

[googe]

Originally posted by Chester
I think I'm paying 30 bucks a month right now anyways for shaw so I wouldn't see a point in switching over:dunno:

whats your secret? everyone else pays 42...

[BebeAphrodite]

my brother just got it
he has had shaw & telus
he said the 3web is as fast as shaw and faster than telus

[Doomsday88]

Shaw actually tried to put a court order to stop 3web from providing this service, there's another provider called cyberwave that's going to be doing the same thing as well, needless to say shaw isn't very pleased about this. I can't comment as to how fast 3web or cyberwave is, but I doubt that shaw will give them access to shaw Extreme-I.

If you're on 3web/cyberwave high speed, can you guys try doing a couple speedtests on dslreports post your speeds? that'll tell us what kinda bandwidth you're getting.

Please and thanks.

[xDiMSuMx]

Originally posted by googe


whats your secret? everyone else pays 42...

u shouldn't be paying 42 unless u rent your modem and don't have cable tv

cable tv subscribers that own their modem only pay 30 per month for internet
non cable tv subscribers that own the modem pay 38 per month

[SportTwin]

Talked to a guy in sales and he outright said it wasn't true about the unlimited bandwidth, and that I would get a call in exactly the same way I would on my Shaw connection. There are other interesting restrictions like you can only get a single IP address from them. Since I need more than one IP, I can't use their service. But thats how Shaw gets to keep their competitive advantage, since they paid to put all the cable in the ground.

[Gonthro]

Originally posted by SportTwin
Talked to a guy in sales and he outright said it wasn't true about the unlimited bandwidth, and that I would get a call in exactly the same way I would on my Shaw connection. There are other interesting restrictions like you can only get a single IP address from them. Since I need more than one IP, I can't use their service. But thats how Shaw gets to keep their competitive advantage, since they paid to put all the cable in the ground.

just get a router and you can have TONS of connetcions on 1 ip.

[Xtrema]

Originally posted by Gonthro


just get a router and you can have TONS of connetcions on 1 ip.

It's not the same.

[googe]

Originally posted by SportTwin
Talked to a guy in sales and he outright said it wasn't true about the unlimited bandwidth, and that I would get a call in exactly the same way I would on my Shaw connection.

Well, as long as it says right on their web site that there is no limit, they aint gonna limit me :D

[rage2]

Originally posted by Doomsday88
Shaw actually tried to put a court order to stop 3web from providing this service, there's another provider called cyberwave that's going to be doing the same thing as well
You sure Cyberwave is doing it? They got out of the ISP business a long time ago, wasn't aware they're getting back into it.

Unless it's another company that's naming the service cyberwave.

[Gonthro]

Originally posted by googe


Well, as long as it says right on their web site that there is no limit, they aint gonna limit me :D

thier website says nothign about uploads, it just says unlimited downloads... which almost no isps care about downloads,they just care about uplaods because usually high uploads means you're hosting a site or a file server or whatever in which case they want to make you upgrade to a better acocunt.

[sputnik]

Originally posted by Gonthro

which almost no isps care about downloads


Except Shaw... who monthly lets me know about how I download 80GB+ and how I should download less.

"uh... ok... <click>"

[GoChris]

Originally posted by googe


Well, as long as it says right on their web site that there is no limit, they aint gonna limit me :D

ok, good luck with that.:rolleyes:
if you download too much, it would cost them more to keep you so they will just cancel you. shaw does that too.

[Doomsday88]

Originally posted by rage2

You sure Cyberwave is doing it? They got out of the ISP business a long time ago, wasn't aware they're getting back into it.

Unless it's another company that's naming the service cyberwave.

Sorry, my bad, I work right by there office and I still get their name wrong, it's Cybersurf, the ruling is still pending through the CRTC, I thought 3web would be in the same boat, but I guess not.

http://www.crtc.gc.ca/PartVII/eng/2003/8622/c122_200307456.htm

[googe]

Originally posted by rlde.us


ok, good luck with that.:rolleyes:
if you download too much, it would cost them more to keep you so they will just cancel you. shaw does that too.

no they dont, shaw posts limits, 3web explicitly says no limits, so until thats gone they cant use that as a reason...

[googe]

Originally posted by Doomsday88


Sorry, my bad, I work right by there office and I still get their name wrong, it's Cybersurf, the ruling is still pending through the CRTC, I thought 3web would be in the same boat, but I guess not.

http://www.crtc.gc.ca/PartVII/eng/2003/8622/c122_200307456.htm

cybersurf is the company that does 3web

[Chester]

Originally posted by googe


whats your secret? everyone else pays 42...

Maybe I looked at the bill wrong, I' look again

[Ed the SOHC]

Shaw will cut you off if you do exceed up/down limit whether you're w/ Cybersurf or any other 3rd party provider. They can "claim" that there is no limit but I know Shaw will shut down that customer.

[googe]

Originally posted by Ed the SOHC
Shaw will cut you off if you do exceed up/down limit whether you're w/ Cybersurf or any other 3rd party provider. They can &quot;claim&quot; that there is no limit but I know Shaw will shut down that customer.

It isnt legal for shaw to shut down other peoples customers. The customer themself has no association with shaw at all, the most they can do is bill 3web for the bandwidth being used.

[Ed the SOHC]

Originally posted by googe


It isnt legal for shaw to shut down other peoples customers. The customer themself has no association with shaw at all, the most they can do is bill 3web for the bandwidth being used.

no, because cybersurfer is Shaw's customer (technically)

[SportTwin]

Every 3Web customer is through shaw - only the billing is done by 3Web (cybersurf), etc. If they exceed the bandwidth usage then they'll get cut off by shaw. You can call 3web all you want, but the fact is that they are misleading in their advertising.

When I asked, the 3web rep basically said 'Shaw advertises unlimited and so do we' but Shaw never uses the word bandwidth in their ads. That word makes the ads pretty misleading. I imagine there are a lot of 3Web users who are going to get a nasty wakeup call when their service is cut.

The other issue is - Shaw protects it's users. When the CRIA started asking about music downloaders so that they could file (legally shaky) copyright suits, Shaw told them to pound sand. They totally protected their users from any prosecution because they feel the CRIAs requests are totally baseless. I wonder if 3Web will do the same or crumble under the CRIAs legal weight? Even if it costs me $15/month I'd stick with the company thats going to save me from a frivolous (and expensive) lawsuit.

[Roadrage]

Originally posted by sputnik

Except Shaw... who monthly lets me know about how I download 80GB+ and how I should download less.

Shit that's a boatload of pr0n

[googe]

well just got the modem today. holding 360KB/sec from a few sites, cant seem to break it. my old area was a lot faster but thatll do! its probably among peak hours this time too.

and yeah, shaw cant legally terminate anyone elses customers, whether theyre providing the bandwidth or not. also, shaw doesnt advertise unlimited download, they advertise unlimited usage time, as in you can be connected 24/7. 3web specifically advertises unlimited download traffic, so its different. whatever, we'll see i guess. i think people just value brand loyalty more than they should ;)

[Chester]

start downloading a shit load of porn and let us know if they say anything:rofl:

[Gonthro]

download as much as possible like 40GB+ and let us know next month how it goes, if all goes we'll i will switch in december :D


(even if you just go on bit torrent and download the same thing over and over and keep deleting it just to run up your bandwidth, and try to get a bandwidth monitor for your computer so we know how much you used.)

[GoChris]

lol 40GB is not alot of traffic.

the past 2 months I did 150GB/month on shaw and this month is 140GB already, they havent called me yet.

[Gonthro]

Originally posted by rlde.us
lol 40GB is not alot of traffic.

the past 2 months I did 150GB/month on shaw and this month is 140GB already, they havent called me yet.

its more than they'd like you to use.

[GoChris]

their limit is 50gb so...cant see how 40gb is bad, you arent gonna get threated with 40gb.

[Gonthro]

Originally posted by rlde.us
their limit is 50gb so...cant see how 40gb is bad, you arent gonna get threated with 40gb.

ok, my bad, i thought it was much much lower.

[GoChris]

it used to be like 5gb i think, it was pretty low at one time, i think it changed earlier this year.

[eblend]

just get dsl and don't worry about cable, i used to have shaw for about 3 years...they after they started threatning me like 3 times to cut me off because i was downloading it so much so i desided to go with dsl because it was finally offered in my area! so i say F shaw cable, get dsl

[googe]

Originally posted by eblend
just get dsl and don't worry about cable, i used to have shaw for about 3 years...they after they started threatning me like 3 times to cut me off because i was downloading it so much so i desided to go with dsl because it was finally offered in my area! so i say F shaw cable, get dsl

hmm, less bandwidth, allowed to download less, and costs more per month... ill get right on that :thumbsup:

[GoChris]

i went with dsl once too when shaw threatened me a few times

i actually manged to download more on telus, sure its slower, but...you arent downloading 24/7 on shaw so you can still download the same amount on telus. and im pretty sure telus is cheaper anyway.

[3G]

sorry to bump an old thread, who got 3web and what do you think?

[BerserkerCatSplat]

Weve got it, it works quite well. We lost our connection for a week or so when Shaw screwed up and disconnected us, but it's worked fine ever since.

[Xaroxantu Zero]

Yeah, apparently 3Web uses Shaw lines so the speed isn't THAT much faster. I could download up to 1MB/s though, depending on where I download and if I could use FlashGet with it.

[AcuraTl]

Originally posted by Xaroxantu Zero
Yeah, apparently 3Web uses Shaw lines so the speed isn't THAT much faster. I could download up to 1MB/s though, depending on where I download and if I could use FlashGet with it.

speeds reliability seem to be exactly the same, however 3web doesent have 24/7 tech support so...BUT with 3 web u get NO download limits :D

PM me to sign up, gimme your information and we both get a free month :D!

[googe]

Originally posted by Xaroxantu Zero
Yeah, apparently 3Web uses Shaw lines so the speed isn't THAT much faster. I could download up to 1MB/s though, depending on where I download and if I could use FlashGet with it.

its not any faster, its not supposed to be. its exactly the same service. you even get a shaw IP address and hostname. its cheaper though.

they also have all the same packages

3web silver = shaw lite
3web gold = highspeed
3web platinum = shaw extreme

since i rarely deal with customer support or anything, im satisfied with it. i had to talk to them the other day though and that was painful. the hold times are long, the techs arent too bright, and i think theyre outsourcing to india now. either that or its a coincidence that the last 3 people i talked to had very thick accents. since i only do that like once a year im ok with it though :)

pm me if you want to sign up, and we both get a month free.

[10secondpaki]

Originally posted by Doomsday88
Shaw actually tried to put a court order to stop 3web from providing this service, there's another provider called cyberwave that's going to be doing the same thing as well, needless to say shaw isn't very pleased about this. I can't comment as to how fast 3web or cyberwave is, but I doubt that shaw will give them access to shaw Extreme-I.

If you're on 3web/cyberwave high speed, can you guys try doing a couple speedtests on dslreports post your speeds? that'll tell us what kinda bandwidth you're getting.

Please and thanks.


would they need a court order if shaw is providing them the access?

[Def_3]

what is their contact info? anyone know?

[Xaroxantu Zero]

http://www.get3web.com/common/commonMenu.jsp?page=contact

[Def_3]

Originally posted by Xaroxantu Zero
http://www.get3web.com/common/commonMenu.jsp?page=contact

thank you!:D

[GoChris]

I have it, I have the platinum, so shaw extreme. Its nice, I get 850KB/s download and 120KB/s upload. Tech support sucks, hold times are attrocious, but because it is shaw and I have had shaw at this location before, I know it is stable so I am not too worried.

I had shaw then went to telus cause of shaw limits, but the telus 100GB limit was pissing me off so after a few months of others trying out 3web saying its no limits, I switched.

[googe]

Originally posted by GoChris
I have it, I have the platinum, so shaw extreme. Its nice, I get 850KB/s download and 120KB/s upload. Tech support sucks, hold times are attrocious, but because it is shaw and I have had shaw at this location before, I know it is stable so I am not too worried.

I had shaw then went to telus cause of shaw limits, but the telus 100GB limit was pissing me off so after a few months of others trying out 3web saying its no limits, I switched.

I recently upgraded to platinum (shaw extreme) as well. Getting the same speeds you mentioned.

Tech support are morons is an understatement haha, check this email out. I call to upgrade to extreme, and the guy tells me ok itll be done in a few days. Several days later he leaves a msg on my voicemail saying sorry hes been busy and he needs some info answered that he emailed to me. I check my email and find this:



CAN YOU PLEASE ANSWER AS MANY QEUSTIONS AS YOU CAN AND EMAIL THIS BACK TO ME? THIS IS IMPORTANT IN THE PROVISIONING OF YOUR REQUEST. SORRY FOR THE DELAY WE HAVE BEEN BUSY BUT AS SOON AS THIS COMES BACK TO ME WE SHALL BE ABLE TO DO THE SWITCH.

Anytime you need to escalate a technical issue to Shaw, the following escalation form MUST
be copied and pasted into your Remedy ticket, and into Frontgate under account 9063.

1.. Customer Information:

Full Name & AK:
Service Address:
Telephone number:
Alternate contact number [please specify work/mobile/etc]


2.. What type of problem is your client experiencing?
3.. If this is intermittent sync, how often is the connection dropped?
4.. What type of modem/router is your client using?
5.. Please provide the modem MAC Address:
[Most Motorola Cybersurfr's and Terayon modems have no MAC]
6.. Please provide the modem serial number.
[if it's a Motorola SB5100: the Customer Serial # usually starts with 06H7..]
7.. Is this a new installation?
8.. Has this service worked since transfer or install date?
9.. Was this customer a transfer from Shaw Highspeed?
10.. Verify that the account is active in BOTH Vas-B and Provisioning Tool.
11.. Does this customer require a new install or a service call appointment?
Please indicate which and provide an available date and timeframe [minimum 3 days in
the future]:
Troubleshooting Steps

1. Checked coax cable (not damaged and is going from the back of the modem into the wall
jack)?

2. Checked network cable (not damaged and is going from the back of the modem into the
NIC card/USB Port)?

3. Power cycled the modem for at least 2 minutes?

4. Record the light pattern after power cycling:(BE PRECISE / INCLUDE ALL LIGHTS) :

5. Attempted to release & renew IP address multiple times. Results :

6. Confirmed that TCP/IP is configured correctly :

7. Confirmed that DHCP has been setup dynamically:

8. Confirmed PC is in its original location; that they haven't changed cable outlets :

9. Confirmed that there are no splitters between the wall plate and modem:

10. Checked user's cable TV(if they have Shaw service) :

11. Checked the status of Ethernet adapter in Device Manager :

12. Checked the lights at the back of the Network Card:

13. Provide any other details pertinent to the escalation.


LOL, what a useless knob...anyway I called back and got someone else and asked what was up and why someone is emailing me questions, and the guy was like dont worry about it, since you have a docsis 2 modem ill have you switched asap. Worked fine the next day.

Like I said, glad I never have to actually deal with them or the savings wouldnt be worth it :)

[dragonone]

that's hilarious

if they indeed don't have bandwidth limit than i can see EVERYONE switching, and than shaw will really have to do something about it
therefore i think that some ppl are getting cut off, best to read broadbandreview or dslreport

i like my dsl because altho slower, they're never cut me off
wat's the point of extreme speed if they're gonna cap it or cut you off (earlier)?

maybe i should invest in 2-3 months in using both telus and 3web
can that be done simultaneously (on same comp)?

[AcuraTl]

Originally posted by dragonone
that's hilarious

if they indeed don't have bandwidth limit than i can see EVERYONE switching, and than shaw will really have to do something about it
therefore i think that some ppl are getting cut off, best to read broadbandreview or dslreport

i like my dsl because altho slower, they're never cut me off
wat's the point of extreme speed if they're gonna cap it or cut you off (earlier)?

maybe i should invest in 2-3 months in using both telus and 3web
can that be done simultaneously (on same comp)?

they CANT cut you off without a warning dude, i have previously done 100 of gb without a warning...once i get a warning ill stop but :D