Beyond Members Opinion

[2.2vtec]

I friend of mine recently purchased some lowering springs for his car at a local calgary shop. Now what happened is that the shop ordered in the wrong springs. When he took the springs to another local shop to get them installed they had no problem installing the front springs but when it came to the back they wound'nt fit over the rear shocks. After looking into it was found that the springs was for a different application. Now my friend had to pay half labour for installing and unstalling the wrong front springs that were installed. What do you guys think? Should the shop that sold him the springs pay for the lost labour charges? OR the installing shop should take the bite OR my friend should take the bite???

[Weapon_R]

Was the box marked with the incorrect application?

[2.2vtec]

Originally posted by Weapon_R
Was the box marked with the incorrect application?

The box was marked with a part number that was incorrect but didn't say what kind of car it was for. He just took the guys word at the spring shop after asking him" are you sure these are the right ones?"

[Weapon_R]

The shop that sold you the incorrect application should pay.

[2.2vtec]

Originally posted by Weapon_R
The shop that sold you the incorrect application should pay.

That's what I thought...but they said "they never pay for labour and the shop should have not charged my friend for the labour"

[Ben]

it's not the install shops fault the dealer screwed up, so why should the install shop take the hit. This will be between your buddy and the dealer you got the springs from.

Ideally if your friend was sold the wrong stuff, the dealer would pay both.

[2.2vtec]

Should he complain to the better buisness bureau??? He's pretty ticked off....

[GTS Jeff]

id say that its your friends fault. when im buying parts, i always check carefully to make sure i am getting the right parts. if it doesnt list hte name, i make sure the p/n is correct. it doesnt take any more than 5 minutes to do, and ultimately, if someone loses, its gonna be the buyer!

[statick]

take it to the guys who sold u the springs, let tehm kno how pissed of u guys are, and they can perhaps compensate u.
wut shop did u buy em from ?
if all else try BBB

[2.2vtec]

Originally posted by GTS Jeff
id say that its your friends fault. when im buying parts, i always check carefully to make sure i am getting the right parts. if it doesnt list hte name, i make sure the p/n is correct. it doesnt take any more than 5 minutes to do, and ultimately, if someone loses, its gonna be the buyer!

What has the world come to if you can't trust a shop that your buying parts from??? Even though they said "trust me don't worry these are the right springs"

[ex1z7]

If they promised you they were the right springs, they should pay the lost labour on the rear springs - and give you 10 bucks for the gas, and maybe a gift certificate or something else - Yea they screwed up but so did your friend by not checking the code on the box first, - even if he shouldn't have to - parts to garage folk are always getting screwed up >_< in 2 days - the garage I was at - got a chromed metal bumber for a toyota pick up, a mis-matched chrome style strip on an unpolished urethane coloured bumper for a Falcon, and a bumper for a Magna with half the parts in it. . . .

All in all the only thing your buddy lost was some time. That is of course if he gets some compensation for the labour of the rear springs only - the front were fine so they dont owe anything for them :P

The business isn't going to jump at the chance of giving your buddy money if they don't absolutely know that they fucked up - it's the way it works. Don't burn bridges if the business screwed a part up that they fixed in the end (if they do) because it's one less place you can get cool Type-R badges from !

[2.2vtec]

Let's here from beyond's local sponser shops??? What would you guys do in this situation?? Speedtech, Custom Auto, TireCraft???

[Ed the SOHC]

i say your friend will eat the cost.

[Johnny C]

I believe it's the shop responsibility to make sure the customer is getting exactly what he is paying for, it's not his fault he paid for having the wrong parts installed. The shop should pay for the labor charges.

[GTS Jeff]

Originally posted by 2.2vtec


What has the world come to if you can't trust a shop that your buying parts from??? Even though they said &quot;trust me don't worry these are the right springs&quot; its not about trust. the shop probably wasnt out to screw the guy with the wrong springs, they just made a mistake. they can do that. theyre human. but the thing is that when they fuck up, the buyer is the one who loses, which is why, in my opinion, the buyer should spend a few minutes checking things over before he/she forks over the cash.

you missed the point by a mile.

[Johnny C]

Originally posted by GTS Jeff
its not about trust. the shop probably wasnt out to screw the guy with the wrong springs, they just made a mistake. they can do that. theyre human. but the thing is that when they fuck up, the buyer is the one who loses, which is why, in my opinion, the buyer should spend a few minutes checking things over before he/she forks over the cash.

you missed the point by a mile.

What if the buyer doesn't have time or the knowledge of what part number is which, and expects that he should be able to pick up the same part the shop has promised. The buyer shouldnt be the one to lose.

[GTS Jeff]

Originally posted by Johnny C


What if the buyer doesn't have time or the knowledge of what part number is which, and expects that he should be able to pick up the same part the shop has promised. The buyer shouldnt be the one to lose. if a pedestrian gets run over at a crosswalk cuz he didnt look both ways, who do u think loses? sure its the drivers fault, but who gets turned into road pancake?

and btw, if u arent smart enough to read the part number on the invoice or u cant spare a few minutes to write down the number, then u totally deserve this type of hassle.

[2.2vtec]

Originally posted by GTS Jeff
if a pedestrian gets run over at a crosswalk cuz he didnt look both ways, who do u think loses? sure its the drivers fault, but who gets turned into road pancake?

and btw, if u arent smart enough to read the part number on the invoice or u cant spare a few minutes to write down the number, then u totally deserve this type of hassle.

There was just a part number on the box no word on what application it was for. I think it's the shop responsiblity to ensure right product before giving it to the customer!

[max_boost]

Wow that really sucks, what kind of springs are they? Every set of springs I've purchased always has the application (vehicle name) on the box.

Anyway, I say it is 50/50 fault on both parties.

[2.2vtec]

Suspension techniques

[Weapon_R]

Originally posted by GTS Jeff
its not about trust. the shop probably wasnt out to screw the guy with the wrong springs, they just made a mistake. they can do that. theyre human. but the thing is that when they fuck up, the buyer is the one who loses, which is why, in my opinion, the buyer should spend a few minutes checking things over before he/she forks over the cash.



Unfortunately, mistakes do happen. That is entirely true, and not really the fault of the shop. However, we pay a premium to any business here (the profits made) to get the correct parts and service. It's not necessarily anyone's fault to blame, but it is the responsibility of the seller to accurately represent a product.

[topher91]

I agree w/ Weapon_R, and 2.2vtec. His friend has gone to a shop to purchase a product that he requested. Sure his friend could have looked up part#'s but like what was said earlier, what if they aren't knowledgable in that way?? If total noobs to car modding doesn't know what to look for that is why they go to a shop and ask for it, otherwise we could just order it from the internet.

IMO...... :D

Keep us posted, I'd like to know what your friend does.

Chris

[maximus]

Originally posted by GTS Jeff

and btw, if u arent smart enough to read the part number on the invoice or u cant spare a few minutes to write down the number, then u totally deserve this type of hassle.

Come on, get real! You think everyone has all the books with the part numbers at home??? There is no way for the average consumer to check the part number since all the books with part numbers are behind the counters with the dealers. You can't walk behind there and say "excuse me, just checking to see if the part number is correct"

Bottom line is there is a reason why people go to these places to buy stuff. They are the experts and we pay them a premium right?? But with that said, mistakes do happen. I think that the shop should give some sort of compenation but also the installer shouldn't be charging too much. Chances are he already raped you on the install price for the fronts so he should give you a break since you are more than likely going back. It dosn't take that long to remove suspension for professionals. And by giving him a break or not charging him then they can potentially earn a customer for life.

Unfortunately its all about the $$$. The parts place won't pay any sort of compensation and the mechanic will add an extra couple hours of labour to the bill and once again the consumer, with no protection, is SOL.

[2.2vtec]

Too bad it's one of beyond's sponsers.....anyways he's debating wheather or not to make a complaint to the BBB.

[Johnny C]

I think the shop in question should just take a step forward and offer to pay the labor charges, that's what customer service is all about. If they appreciate your friends business, they should do that.

[GTS Jeff]

Originally posted by 2.2vtec


There was just a part number on the box no word on what application it was for. I think it's the shop responsiblity to ensure right product before giving it to the customer!


Originally posted by maximus


Come on, get real! You think everyone has all the books with the part numbers at home??? There is no way for the average consumer to check the part number since all the books with part numbers are behind the counters with the dealers. You can't walk behind there and say &quot;excuse me, just checking to see if the part number is correct&quot;

Bottom line is there is a reason why people go to these places to buy stuff. They are the experts and we pay them a premium right??

as i said, people like you guys DESERVE these hassles. it took me less than a minute to find a link with all the ST part numbers:

http://www.streetbeatcustoms.com/sustec.html

as i said, i know its the shops responsibility to do shit correctly. but when they fuck up, the buyer is the one who gets hassled. are u so hung up about being a paying customer that u cant spare 30 seconds to find the part number? you would rather spend hours and hours dealing with the BBB? btw, BBB cant do shit if the shop isnt a BBB member, which it probably isnt.

and since u have a fork in your ass about being paying customer which absolves u of any responsibilities, why dont u give me the spring application and ill post the part number for u in this thread.

[2.2vtec]

Originally posted by GTS Jeff




as i said, people like you guys DESERVE these hassles. it took me less than a minute to find a link with all the ST part numbers:

http://www.streetbeatcustoms.com/sustec.html

as i said, i know its the shops responsibility to do shit correctly. but when they fuck up, the buyer is the one who gets hassled. are u so hung up about being a paying customer that u cant spare 30 seconds to find the part number? you would rather spend hours and hours dealing with the BBB? btw, BBB cant do shit if the shop isnt a BBB member, which it probably isnt.

and since u have a fork in your ass about being paying customer which absolves u of any responsibilities, why dont u give me the spring application and ill post the part number for u in this thread.

By the sounds of it maybe you and this "shop" in question have some undercover bump f***ing relationships!

[topher91]

Originally posted by GTS Jeff




as i said, people like you guys DESERVE these hassles. it took me less than a minute to find a link with all the ST part numbers:

http://www.streetbeatcustoms.com/sustec.html

as i said, i know its the shops responsibility to do shit correctly. but when they fuck up, the buyer is the one who gets hassled. are u so hung up about being a paying customer that u cant spare 30 seconds to find the part number? you would rather spend hours and hours dealing with the BBB? btw, BBB cant do shit if the shop isnt a BBB member, which it probably isnt.

and since u have a fork in your ass about being paying customer which absolves u of any responsibilities, why dont u give me the spring application and ill post the part number for u in this thread.

Well, what if his buddy doesn't have access to the NET?? What is he supposed to do then?? He's already asked the guy at the shop "Are you sure this is the right part?" and the guy said yes. I can understand that everyone doesn't have access to find part#'s and stuff, so how is a guy supposed to make sure then?? He can't can he?? He has to trust the guy at the shop who sold it to him right??

Besides, I bet if his buddy second guessed the guy selling him the stuff, the seller at the shop probably would have given him a dirty look or sumthing like "WTF, you don't think I know what I'm doing??"

[GTS Jeff]

Originally posted by topher91


Well, what if his buddy doesn't have access to the NET?? What is he supposed to do then?? He's already asked the guy at the shop &quot;Are you sure this is the right part?&quot; and the guy said yes. I can understand that everyone doesn't have access to find part#'s and stuff, so how is a guy supposed to make sure then?? He can't can he?? He has to trust the guy at the shop who sold it to him right??

Besides, I bet if his buddy second guessed the guy selling him the stuff, the seller at the shop probably would have given him a dirty look or sumthing like &quot;WTF, you don't think I know what I'm doing??&quot; those are both pathetic excuses for not having your shit together. net access is easy and theres no reason to be afraid of the seller.

anyway, u dont have to change your mind on my account. the title of this thread says "opinions", so i offered mine and i gave strong supporting reasoning for it as well. if u dont want to listen, thats fine. in the end, this kind of shit wont happen to me (cuz i can spare 2 seconds to check) and it will happen to you and other dumbasses who dont think to check, then get all defensive on the net when someone points out their mistake.

[max_boost]

LOL@GTS_Jeff

I agree with you to a certain extent, therefore 50/50. But if the individual is interested in getting mods done to his car but isn't really into the know how, you can't expect the shop to not suffer any blame at all.

It happens in virtually all facets of business and the dealer to a certain extent must hold responsibility for misrepresenting the product. Consumers have the power!

[Zero102]

The shop probably didn't do it on purpose, and shit happens. However, it's how places deal with the shit that sets them apart. If they have any interest in customer satisfaction, they should step forward, and offer to pay (at least) half the labour. Your friend isn't completely free from liability, as our world is buyer-beware, but he made an honest attempt to verify that they were the right parts.

In all fairness, when the parts come in, the seller should be checking the part numbers against what was ordered, that's just common sense. The error should have been caught there.

BTW, GTS_Jeff, that's some strong opinion you have there!

[iceburns288]

Hey Jeff, some complete noob to car modding (say a 16-year old) had a friend who said his car would be awesome lowered, or he saw it in a movie, etc. He should be able to walk into the shop and get what he wants. He probably doesn't know what he's doing, what the part numbers are for etc.

Or maybe some grandma needed a new air filter, and went up and bought one and it turned out to be the wrong one. Was it the granny's fault for not checking the part numbers etc? Does she even know what they are? Probably not.:dunno:

[Ben]

I dunno about the rest of you, but If I ask someone working at a shop that I trust, and the employee selling these parts is the specialist, and I ask them "You sure this is the right stuff?" and they say "Yes" I'm not going to second guess them...I dont have a parts guide or wi-fi internet to double check, I'm going to assume that buddy working at xxxxx shop know's what he's doing and gave me the appropriate stuff for my car.

The only time I ever would double check would be going to places like walmart, zellers, canadian tire and like mass produced cookie cutter outlets, where I wouldn't trust the staff so sit the proper way on a toilet seat, let alone give me the proper stuff for my car. Most of the time I'm older than them, and they dont take much care in their job, making a garbage minimum wage or whatever, and cant wait till they get off. When you go to a specialty shop, you assume they know what they're doing.

[ninjak84]

Shops are hit and miss. Everyone should know that by now.
The store should be responsible for getting you the right part, but it's not up to them to re-imburse for the install money.


Originally posted by iceburns288
Or maybe some grandma needed a new air filter, and went up and bought one and it turned out to be the wrong one. Was it the granny's fault for not checking the part numbers etc? Does she even know what they are? Probably not.:dunno:

Ok, but if Granny hires someone else to install the filter, it's not up to the store to pay for it.
Get it yet?

The shop gets you the right part, or they re-order it. They aren't responsible for however you chose to install it.

[GTS Jeff]

Originally posted by iceburns288
Hey Jeff, some complete noob to car modding (say a 16-year old) had a friend who said his car would be awesome lowered, or he saw it in a movie, etc. He should be able to walk into the shop and get what he wants. He probably doesn't know what he's doing, what the part numbers are for etc.

Or maybe some grandma needed a new air filter, and went up and bought one and it turned out to be the wrong one. Was it the granny's fault for not checking the part numbers etc? Does she even know what they are? Probably not.:dunno: sigh

i know that its the stores responsibility to give u the right parts, im not debating that. its obvious.

im just saying that above and beyond that, a buyer with some common sense should also check if they dont want mistakes to happen. and mistakes do happen quite often when it comes to car parts. shit all looks the same and it only takes one typo to get the totally wrong part. see, the minute u say, "no i refuse to check, i dont believe the shop will make a mistake, the shop is god, they cannot fail" youve just thrown your right to bitch out the window.

[fast95pony]

Ain't life a bitch !! :D

How much cash are we talking about anyway ??:dunno: