Compustar VS other systems (splited)

[silvercivicsir]

Funny A&b sound carries Compustar, they also Carry Auto Start, Visions, carries The RT branded compustar, the Artic Start, and Even Futureshop carries a rebrand Compustar called the Nu-start.

Compustar is a pretty big player.. might want to get your Info correct.. before knocking on them.

[Tony2]

Originally posted by Paul@CustomAuto
We sell the compustar as well but when you are shopping around ask yourself this... Why do no big players besides A&B carry compustar anymore.


What a load of verbal diarrhea! Ok answer me this, what big box mover besides A&B carried it before? Obvious flaw in your theory hey?

Aside from the obvious, another reason Visions and F/S are carrying Artic Start and NuStart is Compustar wont sell to them!! If they did chances are it would get beat up in every sale and loose its profitability and image, then no stores big or small would support it much. Truth in the matter is you traditionally need/want 1 big box mover to promote and advertise the line with their massive advertising budgets to get the name out there, small independents just aren’t capable of that on the same scale.

What’s that saying........."Do things so well that your competition talks bad about you?" Sales and Marketing 101.....Maybe you should sell why your brand and service is better, not try to down talk the competition and make yourself look silly by making up stuff as you go. I think people may respond better don’t you?



T2

[95acc]

I can assure you Paul is not making it up as he goes along. Compustar has a really good plan of making people think they are getting a "new" unit when all it is, is a new remote there brains and software, hardware have not changed in close to 4 years that is a damn long time in the car starter industry, everyone assumes the are the best because they were the first to mass produce the 2way units, They are not!
Lots of bugs and glitches stupid problems and CRAPPY remotes!
The Autostart unit is a much more solid unit as is anything by DEI Viper, Clifford ect.

Trust me and stay away from the Comustars there are better units out there.

[Tony2]

Originally posted by 95acc
I can assure you Paul is not making it up as he goes along.

So your agreeing what he said is true? Compustar used to be in all the big box movers? And now they aren’t because the line is no good and is loosing dealers and market share? Or is this in fact where the “Stories” started and best left alone?


Originally posted by 95acc

Compustar has a really good plan of making people think they are getting a "new" unit when all it is, is a new remote there brains and software, hardware have not changed in close to 4 years that is a damn long time in the car starter industry, everyone assumes the are the best because they were the first to mass produce the 2way units, They are not!

That’s funny not but a few months ago the brains were upgraded (i.e. 3200 became 4200), The 1-way remotes received software and hardware upgrades in the fall, and so on. So how could that possibly be 4 years? Maybe you guys were getting old product in your Artic Start line however that’s an issue with your supplier NOT Compustar.


Originally posted by 95acc

Lots of bugs and glitches stupid problems and CRAPPY remotes!
The Autostart unit is a much more solid unit as is anything by DEI Viper, Clifford ect.

AS far as the remotes go, see above. I don’t think anyone is denying that there are a lot of good products on the market, however I know when I am looking at making a purchase and a salesperson is telling me ohhh this brand sucks because blah blah blah I simply will leave! I want to know why their brand and service suits MY NEEDS THE BEST and then I will justify to myself if that’s the case and if the price their asking is fair, not why they think the other brands suck, that doesn’t tell me anything about their products or service! Maybe salespeople do this because they make more money on their brand? Maybe it’s because they can't compete with the competition on price and service? Maybe they can't get the line their bad talking? Lots of things I wonder when these types of sales tactics arise none of which are positive.


Originally posted by 95acc

Trust me and stay away from the Comustars there are better units out there.

Personal opinion here, as said before lots of good brands on the market……However I think Compustar’s reputation speaks for itself. Although we all have our preference and if we all liked the same things life would be pretty boring.


T2

[Paul@CustomAuto]

well after working at visions for 5 years and 2 at future shop installing and managing the install bays I don't do compustar becaue they have too many issues. go ask any installer in the bays what product they prefer doing and you will hear DEI and Auto mobiliti piece. they own the market share in canada for a reason. yes visions carries a re boxed version but they don't move nearly the same amount as the others. it boils down to the installers opinion he is the one that works on them day to day an sees the problems. trust the brand that the big box movers do they hire people who know what works. my point is more installers trust in product.

[Tony2]

Originally posted by Paul@CustomAuto
well after working at visions for 5 years and 2 at future shop installing and managing the install bays I don't do compustar becaue they have too many issues. go ask any installer in the bays what product they prefer doing and you will hear DEI and Auto mobiliti piece. they own the market share in canada for a reason. yes visions carries a re boxed version but they don't move nearly the same amount as the others. it boils down to the installers opinion he is the one that works on them day to day an sees the problems. trust the brand that the big box movers do they hire people who know what works. my point is more installers trust in product.


Well I think I am going to have to stand by my first instinct that you must be making stuff up as you go, you are contradicting yourself left, right, and center……

First you said that all the box movers once upon a time carried Compustar now they don’t……….which we know is untrue!

Now your saying that you need to trust the Big Box Mover installers as to what they prefer, as the big box movers hire quality installers in the know, right?………..So if that’s the case and they (Visions & Future Shop which both you admittedly worked at) are so desperate to get Compustar and can’t that they are willing to settle with Firstech’s secondary lines such as Artic Start and NuStart, your essentially admitting that it is the line to have no?

Another thing to ponder is if 12V works for Autotemp he is getting his Compustar from ACS which distributes Viper (DEI) and Compustar………….why is he always pushing Compustar not Viper, yet another installers opinion hey?



T2

[Nissanaddict]

I wanted to get a DEI until some guy at autotemp told me that compustar was better....and after extensive reading into it, I agree.

[Paul@CustomAuto]

wow maybe my 10 years in the business installing and 8 of it managing I must not know anything! as for the DEI point why did they just get the contract with GM for all the security systems and GM dropping code alarm. as for the big box movers I thing the 90 store chain of future shop in canada would have an easier time getting a brand over the largest 30 store mover that they supply. everybody has an opinion and you are free to yours. this is my opinion that I stick to and the experience that can back it.

[Tony2]

Once again I never disputed there are other great brands out there, I am simply calling you out on your contradictions that you seem to be throwing around in an attempt to suit your needs.

You still never did substantiate (Or as you call it "back it with your experience") the following……..

Your slander in regards to why is A&B is the only box mover that carries Compustar any more? Is that because they are the only one to ever have it??

Also you suggested to ask any reputable installer, well I pointed out the obvious (Using your own words I might add) with F/S and Visions wanting Compustar and not being able to get it so settled with Artic Start and NuStart. Once again proof in the pudding………Obviously the management at the big box stores that hire installers in the know listened to their installers hey?

I even went one step further and pointed out 12V has access to Compustar and Viper from ACS and you see what he chooses to push.

As you can see I can back my statements quite easily by using a little info and common sense. All I have been suggesting the whole time is you should sell why your brand is better, not make up crap about the other brands as all you have done here is made yourself look silly.


T2

[12V]

the biggest thing that sells compustars over vipers is that compustars will do standards and vipers don't. ...majority of our cars are standard.

[Paul@CustomAuto]

Obviously the management at the big box stores that hire installers in the know listened to their installers hey?


if that's the case why are those models still the lowest market share in canada.

when I wrote my original quote:
We sell the compustar as well but when you are shopping around ask yourself this... Why do no big players besides A&B carry compustar anymore.

I wanted to get the point accross that compustar is not the biggest brand out there like people on here like to think it is and that there are more options out there. maybe I did write it down in a way that I intended. I still personally don't like installing them. I like companies who you call for technical support and the guy on the other end knows what he's talking about to help you. Companies like viper host training all over canada and lead the industry training for installers. I did not want to "call out" the whole A&B thing nor slander I simply wanted to state a market share point in the starter world and where a company like compustar places.

when it was wrote:
I even went one step further and pointed out 12V has access to Compustar and Viper from ACS and you see what he chooses to push.


I agree with 12v:

the biggest thing that sells compustars over vipers is that compustars will do standards and vipers don't. ...majority of our cars are standard.

[Nate25]

Ya F/S doesnt do standard remote starters anymore
Isn't that why they carry Viper over Compustar

[Strugari]

Viper (DEI) now has a module available as an add-on to convert ANY remote start to do standard transmission.

[00Civic]

I am pretty happy with my Compustar. I just got the new one. Don't get me wrong also big fan of DEI and if I had a automatic I probably would of got a DEI. But I have a standard. Compustar was the only one in my books when it comes to standards. I just think the ease of use of it sells it to me. I am happy with my Compustar.

[95acc]

Another thing to ponder is if 12V works for Autotemp he is getting his Compustar from ACS which distributes Viper (DEI) and Compustar………….why is he always pushing Compustar not Viper, yet another installers opinion hey?


He pushes it because it is cheap and it is what people are brainwashed to want.

the biggest thing that sells compustars over vipers is that compustars will do standards and vipers don't. ...majority of our cars are standard.
DEI has released a module that will interface there starters into manual transmission vehicles, which funny enough is made by Fortin Radio in Montrea, the same people that make all the bypass kits for Autostart.






That’s funny not but a few months ago the brains were upgraded (i.e. 3200 became 4200), The 1-way remotes received software and hardware upgrades in the fall, and so on. So how could that possibly be 4 years? Maybe you guys were getting old product in your Artic Start line however that’s an issue with your supplier NOT Compustar. thats funnt they changed the damn sticker on the brain, but nothing else was updated, i have installed both units the "3200" and the "4200" they are the same thing.




AS far as the remotes go, see above. I don’t think anyone is denying that there are a lot of good products on the market, however I know when I am looking at making a purchase and a salesperson is telling me ohhh this brand sucks because blah blah blah I simply will leave! I want to know why their brand and service suits MY NEEDS THE BEST and then I will justify to myself if that’s the case and if the price their asking is fair, not why they think the other brands suck, that doesn’t tell me anything about their products or service! Maybe salespeople do this because they make more money on their brand? Maybe it’s because they can't compete with the competition on price and service? Maybe they can't get the line their bad talking? Lots of things I wonder when these types of sales tactics arise none of which are positive.
[quote] sales people in big box stores are paid to sell period!
Small places like mine or Pauls are different we have to not only sell the people the product but then take there keys and go to the back and install it.
We sell what works and what we know will not come back.
Compustar is not that product.
[quote]


Personal opinion here, as said before lots of good brands on the market……However I think Compustar’s reputation speaks for itself. Although we all have our preference and if we all liked the same things life would be pretty boring.


T2

As for there reputation i have had EVERY generation of compustar in one or more of my cars, the ONLY reasons for that were 1.i worked for Compustar dealers and got a good deal 2. they were the only one doing 2way manual transmission untill now.

[95acc]

Originally posted by 95acc

He pushes it because it is cheap and it is what people are brainwashed to want.

DEI has released a module that will interface there starters into manual transmission vehicles, which funny enough is made by Fortin Radio in Montrea, the same people that make all the bypass kits for Autostart.

thats funnt they changed the damn sticker on the brain, but nothing else was updated, i have installed both units the "3200" and the "4200" they are the same thing.

As for there reputation i have had EVERY generation of compustar in one or more of my cars, the ONLY reasons for that were 1.i worked for Compustar dealers and got a good deal 2. they were the only one doing 2way manual transmission untill now.
and they all had big problem and i always said i would never do another one but it was my only choice they used to have the market wrapped up, but now that the big guys are in the 2-way game they are struugling to keep up

[95acc]

uhhh not sure what happened there just tried to edit but you all get the point.

[Tony2]

Originally posted by Paul@CustomAuto
Obviously the management at the big box stores that hire installers in the know listened to their installers hey?

if that's the case why are those models still the lowest market share in canada.

You don’t seem to get it………Here I was just following your own words and advice, you said that installers at big box mover stores know good stuff and to ask them, well then going on your words and the fact both Visions and F/S just recently scrambled to get the Firstech lines says a lot using your own suggestion would you not agree?

If you think Compustar does not have good market share and support in Canada, how do you explain this board has such a good following? You figure that’s just an anomaly in the universe? I think not!! Furthermore I doubt you have access to “Market Share” In Canada, if you did I think you may be surprised!! Shall we look around and see how many AutoStart dealers are around? Why could that be?


Originally posted by Paul@CustomAuto
when I wrote my original quote:
We sell the compustar as well but when you are shopping around ask yourself this... Why do no big players besides A&B carry compustar anymore.

I wanted to get the point accross that compustar is not the biggest brand out there like people on here like to think it is and that there are more options out there. maybe I did write it down in a way that I intended. I still personally don't like installing them. I like companies who you call for technical support and the guy on the other end knows what he's talking about to help you. Companies like viper host training all over canada and lead the industry training for installers. I did not want to "call out" the whole A&B thing nor slander I simply wanted to state a market share point in the starter world and where a company like compustar places.

Really, that quote looks like exactly what is asks to me, “Why do no big players besides A&B carry Compustar anymore”? You’re being conniving and underhanded here, and you knew exactly what you were trying to imply, there simply was NO truth to that insinuation plain and simple…….NO other big box movers have ever carried Compustar, and that is because they had not been able to get it, not because they had it and dropped it.

Why do you take it personally that people around here like their Compustar? Why not say “yes it’s a good brand and I can supply you if you wish, however my XYZ brand has this that and the other which better suits your needs and may be a better unit for you”?

Also let’s keep in mind here your pushing AutoStart NOT Viper!!! That being said as far as the tech support goes, yes I would agree that DEI has great support and regional training. I do not have firsthand knowledge on this point, but when was the last time AutoStart did regional training? When you need your AutoStart support do you get it directly from Automobility, or the Manufacturer? Now when you needed Compustar support did you call them direct, or did you call the Distributor? Did you need product support or vehicle support? As you can see a lot of variables here!


Originally posted by Paul@CustomAuto
when it was wrote:
I even went one step further and pointed out 12V has access to Compustar and Viper from ACS and you see what he chooses to push.

the biggest thing that sells compustars over vipers is that compustars will do standards and vipers don't. ...majority of our cars are standard.

I agree with 12v:

I also agree here as well, 12V is selling a line that suits the needs of some, he listed a feature a consumer would be interested in, also note he said the “biggest thing” to me that implies he has additional options that better suit some consumers if need be after evaluating their needs………range maybe? However you DID NOT take the high road and sell by offering the consumer a unit with the features they needed, rather you tried to bash another brand in an attempt to sell yours.

FYI I brought up what 12V pushes because I know he has access to both Viper and Compustar. DEI is the Top dog in regards to Market share, training, etc. So in my mind this validates that Compustar is a legitimate competitor for DEI by viewing 12V choices. Now since you don’t do Viper, why did you keep bringing them up?

So all in all I would say with was a mediocre attempt to try and save face and substantiate your words.


T2

[Paul@CustomAuto]

Shall we look around and see how many AutoStart dealers are around? Why could that be?

thats funny I can list more companies that carry a re branded autostart than other brand out there. canadian tire, visions, future shop, best buy to name a few.

Furthermore I doubt you have access to “Market Share” In Canada

just look around and see what companies out there carry and you will see what brands are out numbered.

Why do you take it personally that people around here like their Compustar? Why not say “yes it’s a good brand and I can supply you if you wish, however my XYZ brand has this that and the other which better suits your needs and may be a better unit for you”?

if people like them thats fine. I don't like them and thats fine as well. if I would have known my post was going to get jumped all over like that I would have taken that approach I was trying to make a point that open your eyes and you will see that its not all about compustar. yes I take it personal and no compustar does not hold a big market and you can see that in any store you go to.

[Tony2]

Originally posted by 95acc

thats funnt they changed the damn sticker on the brain, but nothing else was updated, i have installed both units the "3200" and the "4200" they are the same thing.



I am afraid to tell you there are multiple differences between the 3200 and 4200!! I would be more than happy to open 1 of each up to go over the differences, however here are some of them to enlighten you………….

Obvious fact is……….4200 is physically smaller in size than the 3200

Then…..

Molex #2
On 4200 Pin #5 (Orange) is now a rearm wire. It provides you with a (-) pulse when armed after a remote start and once again after the remote start shuts down. On 3200 (Black / Red) was a constant (-) 200 mA output.

On 4200 Pin #6 (Orange/white) provides you with a (-) pulse when disarmed and before a remote start. Did not exist on the 3200.

On 4200 Pin #7 (White) Has a horn honk output. On 3200 it did not exist.

Molex #5
On 4200 is now the temp sensor input. 3200 it used to be the location for (-) pulse for arm and disarm outputs

Molex #6
On 4200 in now the input for the antenna cable. On 3200 it used to be input for temp sensor.

Molex #7
On 4200 is the input for data line to interface Telematic Devices or Interfaces i.e. Bypass modules (By the way Firstech in the in the midst of a co designed interface with Fortin as well!!). On 3200 used to be the input for the antenna cable.

Not to mention the numerous software upgrades that continually go on.

So needless to say your info seems to be outdated. Maybe you should try some of the new modules you may be pleasantly surprised!!


T2

[Tony2]

Originally posted by Paul@CustomAuto
Shall we look around and see how many AutoStart dealers are around? Why could that be?

thats funny I can list more companies that carry a re branded autostart than other brand out there. canadian tire, visions, future shop, best buy to name a few.




P.S. You are correct here, I failed to recognize the fact they do have a lot of rebranded products out there.


T2

[95acc]

I am afraid to tell you there are multiple differences between the 3200 and 4200!! I would be more than happy to open 1 of each up to go over the differences, however here are some of them to enlighten you………….

Obvious fact is……….4200 is physically smaller in size than the 3200

Then…..

Molex #2
On 4200 Pin #5 (Orange) is now a rearm wire. It provides you with a (-) pulse when armed after a remote start and once again after the remote start shuts down. On 3200 (Black / Red) was a constant (-) 200 mA output.

On 4200 Pin #6 (Orange/white) provides you with a (-) pulse when disarmed and before a remote start. Did not exist on the 3200.

On 4200 Pin #7 (White) Has a horn honk output. On 3200 it did not exist.

Molex #5
On 4200 is now the temp sensor input. 3200 it used to be the location for (-) pulse for arm and disarm outputs

Molex #6
On 4200 in now the input for the antenna cable. On 3200 it used to be input for temp sensor.

Molex #7
On 4200 is the input for data line to interface Telematic Devices or Interfaces i.e. Bypass modules (By the way Firstech in the in the midst of a co designed interface with Fortin as well!!). On 3200 used to be the input for the antenna cable.

Not to mention the numerous software upgrades that continually go on.

So needless to say your info seems to be outdated. Maybe you should try some of the new modules you may be pleasantly surprised!!

And ALL of these options have been available from EVERYONE else for years! , like i said they are trying to catch up.

You seem to have some knowledge of the industry there tony2 but no hands on, All i am trying to say is there are BETTER units on the market than the Firstech crap.
And know with DEI's new Manual Interface , it should be a no brainer which unit to buy. There is NOT a unit on the market that will toucha DEI piece in build quality, service, and support, that is why it is so hard to become a DEI dealer they don't want any joe blow selling and installing there product it is a select few in the city.

[Tony2]

I was simply making the point that your info was wrong on the fact the brains have not changed, as you put it


Originally posted by 95acc

thats funnt they changed the damn sticker on the brain, but nothing else was updated, i have installed both units the "3200" and the "4200" they are the same thing.


This doesn’t seem to be the case now does it? You guys are so quick to make accusations directed towards Firstech in an attempt to discredit the line, however just about every point you have made in reference to them seems to be FALSE and or simply outdated information!!

As far as Firstech playing catch up, well if you notice the points I made all of but 2 of the options already existed on the older modules, I simply illustrated that some locations had moved to prove my point that there are newer modules out than 4 years, as I knew you would make a futile attempt to try and discredit any software upgrades. In fact the only new “hardware” features that have been added on are the Horn Honk, and the data line interface (Note data modules still could be used on older units however they did not have a dedicated port). I would say your “Hands On” seems to be a little biased and incorrect!! I think that you guys are smarter than that, so there must be some hidden agenda behind these accusations??

Furthermore I have never disputed that DEI is not ALSO another quality brand, with top notch support, if you read back you will notice I have not done anything but given them props as well! So you guys seem to be beating a dead horse here in an attempt to divert some of your inconsistencies and blatantly WRONG information!!

All in all as you can see here you guys are great at forcing your OPINION on others, unfortunately for you guys though you have provided ZERO proof that any of your accusations have any truth behind them, hence making it an OPINION!! In future reference before you make such asinine comments you should be certain you can back them up without getting egg on your face.



T2

[silvercivicsir]

I'm rather install a compustar any day over a Viper 791, it has to be the most stuipd design out there and I personally thing the quality of the viper stuff is going down hill..

[95acc]

I'm rather install a compustar any day over a Viper 791, it has to be the most stuipd design out there and I personally thing the quality of the viper stuff is going down hill..

You're kidding right?


:dunno:

whatever people are going to buy Firstech because someone told them it was the best and because every joe-blo has one.
DEI product invent most of the technologies in the alarm industry,
They are not the biggest alarm company in the world because the build crap.
Hey Tony2 when is the last time YOU installed or serviced a compustar unit?

Thats what i thought untill you have some hands on with ANYTHING, stop telling me that Firstech is a great unit, or Autostart is sub par.
You will not find a good installer in the industry that does not like and recommend DEI products.

[digitalshogun]

What feature does Viper have that Compustar doesn't that is worth bashing Compustar over? Just wondering if its worth looking at DEI.

[Tony2]

Originally posted by 95acc


You're kidding right?

:dunno:

whatever people are going to buy Firstech because someone told them it was the best and because every joe-blo has one.
DEI product invent most of the technologies in the alarm industry,
They are not the biggest alarm company in the world because the build crap.
Hey Tony2 when is the last time YOU installed or serviced a compustar unit?

Thats what i thought untill you have some hands on with ANYTHING, stop telling me that Firstech is a great unit, or Autostart is sub par.
You will not find a good installer in the industry that does not like and recommend DEI products.

Heh more opinions I see…….. hey? You just keep digging yourself a deeper and deeper hole!!

Opinion: [N]
1. a personal belief or judgment that is not founded on proof or certainty; "my opinion differs from yours"; "what are your thoughts on Haiti?"
2. a vague idea in which some confidence is placed; "his impression of her was favorable"; "what are your feelings about the crisis?"; "it strengthened my belief in his sincerity"; "I had a feeling that she was lying"


First of all everyone has a opinion, whether we agree with it or not you can’t knock someone for their opinion, take it for what its worth and let it be, however trying to force YOUR OPINION on everyone is NOT ok!! For example aside from me voicing my opinion, silvercivicsir stated his opinion and you try to grill him for it?? It seems to me you think everyone can have an opinion as long as it is the same as yours? So until you can back up your opinion and make it a fact you will only have a b/s opinion.

But for your sake, let’s once again review where the errors in your way lay………..

When did I say or imply AutoSart or any other brand was sub par?

When did I say or imply that there are “good” installers out there that do not like or recommend DEI?

From the get go I have only pointed out that you have little “up to date experience” (Must add you have done a great job helping me do so), as well as pointing out that the predatory and misleading sales tactics used by others in reference to Compustar are UN-TRUE. Furthermore unlike you I even went on to substantiate my points, i.e. listing a few differences in the Compustar brain, and so on.

So could this latest response of yours be a last ditch effort to once again try and divert your prior ill thought out OPINIONS (See above if definition is once again needed)? Until you can actually stick to the thread, and back up your comments I would suggest you quit while you can.



T2

[roopi]

Originally posted by Paul@CustomAuto
well after working at visions for 5 years and 2 at future shop installing and managing the install bays I don't do compustar becaue they have too many issues. go ask any installer in the bays what product they prefer doing and you will hear DEI and Auto mobiliti piece. they own the market share in canada for a reason. yes visions carries a re boxed version but they don't move nearly the same amount as the others. it boils down to the installers opinion he is the one that works on them day to day an sees the problems. trust the brand that the big box movers do they hire people who know what works. my point is more installers trust in product.

FS on Macleod? Worked with Mike?

[Paul@CustomAuto]

yup! worked with chorney for many years. very smart guy and one of the leaders back in the day for install.

[Weapon_R]

Originally posted by 95acc

Lots of bugs and glitches stupid problems and CRAPPY remotes!
The Autostart unit is a much more solid unit as is anything by DEI Viper, Clifford ect.

Trust me and stay away from the Comustars there are better units out there.

Could it be that someone lost their account with compustar recently?

http://forums.beyond.ca/showthread.php?s=&threadid=9660


Don't be a dumbass just get the copustar and be done with it.There are no quality issues with it, they invented the 2-way lcd alarm/starter, if there are going to be bugs they will be in the brand new viper unit.

Why the sudden change in thought? It wasn't that long ago...

[5hift]

Im not trying to start a company bashing here or anything but personally I wont take the opinion of someone whose workplace/employees doesnt know much about the cars they are doing the installs on.

I have been looking to get a Compustar or something similar in my 2000 Prelude SH and I called both CustomAuto and Derdall Designs among other places.

When I called Derdall Designs and mentioned I had a 00 Prelude SH, immediately the guy i was talking to knew that i would need that honda factory bypass, that my car was 5 speed and would need that set up, and that preludes dont have a power trunk release and that would have to be installed for me to have the trunk release option. I was surprised because at this point i was ready to explain everything i would need. Ray I believe his name was, also replied with a detailed pm of exactly everything they would have to do and a breakdown of the pricing.

When I called CustomAuto the guy i talked to was not aware of the honda bypass needed on newer honda cars. Nor was he aware that 00 preludes dont have a power trunk release, nor did he even know that the SH model of the prelude was a manual. When I asked about pricing I was given a total well above derdall designs and when I mentioned this I was just told to come in and they would see what they could do.

It could be that i could got the one person at CustomAuto who didnt do the installs and just answered the phones but that is not the way to impress someone who is about to spend over a grand getting installs for two different cars.

just my 2 cents

[Johnny@CustomAuto]

That was probably me you were talking to. Just because I wasn't immediately aware your car needed a bypass is that something you have to bash me on? First off, this is my first winter selling car starters. I ask Paul a million questions everyday about starters. I am learning. I know the Autostart product very well and how it works. But I do not have EVERY SINGLE car memorized in my head that it needs a bypass!!! I never said anything about power truck release either so don't put words in my mouth.

When someone calls me, I ask a bunch of questions. I like to confirm everything with the customer so I can give the right price. So I would probably ask... "do you have power door locks". Does it mean I am dumb and not realize all Prelude have power locks??? "Do you you have a chip in the key?" Great, some people have it, some people don't. There are models of cars out there where they do have a transponder and some of the same year that do not. I ask to make sure, if customer does not know, I look it up to confirm. Is that a bad thing?? Does it make me a dumb ass? Does it make me less helpful and polite???? By asking questions I get to know the customer and his needs.

Here's your 1 cent change.

[GQNammer]

Almost all my friends who drive a car have computstar. That doesn't mean it's a good product. I can tell you this without exagerating at all. 14/18 people I know, including myself have problems with computstar. Whether it was installed at futureshop, International stereo, visions, etc. It's always one problem after another.

[Tony2]

Originally posted by GQNammer
Almost all my friends who drive a car have computstar. That doesn't mean it's a good product. I can tell you this without exagerating at all. 14/18 people I know, including myself have problems with computstar. Whether it was installed at futureshop, International stereo, visions, etc. It's always one problem after another.

Have you contacted the dealer that you bought and had it installed at? Now let me ask you did you just go somewhere to buy these units based solely on price? Or did you go to a reputable authorized dealer?

Considering Visions just got Artic Start approx 8 weeks ago, and Future shop just got NuStart about 4 weeks ago I seriously doubt they were bought and installed from there, if so they are well within the Warranty for both labor and parts I would get them to check it out.

International stereo.............well we all know where they are now, if you did get it from there I would suggest taking it to an Authorized Compustar dealer to get the matters rectified. You may have to pay for labor for troubloeshooting and shipping on any parts that need to be warrantied since you would not have bought it from the dealer your dealing with for repairs, however you wont have to pay for the parts or return freight back.


Some of the Authorized Compustar dealers here in Calgary are.......

A&B Sound
AlarmTec
Audio Concepts
AutoTemp
Derdall Designs
Grand Car Audio
plus a couple more I am sure I am forgetting about

I am not sure which models you guys have, but Firstech does stand behind their product and will warranty just about any problem you have, other than a cracked LCD on the remote!!



T2

[interlude]

tony.. I sent you a pm :)

[GQNammer]

Originally posted by Tony2


Have you contacted the dealer that you bought and had it installed at? Now let me ask you did you just go somewhere to buy these units based solely on price? Or did you go to a reputable authorized dealer?

Considering Visions just got Artic Start approx 8 weeks ago, and Future shop just got NuStart about 4 weeks ago I seriously doubt they were bought and installed from there, if so they are well within the Warranty for both labor and parts I would get them to check it out.

International stereo.............well we all know where they are now, if you did get it from there I would suggest taking it to an Authorized Compustar dealer to get the matters rectified. You may have to pay for labor for troubloeshooting and shipping on any parts that need to be warrantied since you would not have bought it from the dealer your dealing with for repairs, however you wont have to pay for the parts or return freight back.


Some of the Authorized Compustar dealers here in Calgary are.......

A&B Sound
AlarmTec
Audio Concepts
AutoTemp
Derdall Designs
Grand Car Audio
plus a couple more I am sure I am forgetting about

I am not sure which models you guys have, but Firstech does stand behind their product and will warranty just about any problem you have, other than a cracked LCD on the remote!!



T2

I cannot say exactly where everyone of my friends got them from. But they are the older units, 1/2 of my buddies got computstars over a year ago, and I got mine a year ago. And yes, almost all of us contacted our 'installer' to fix the problem. Unfortunately more problems would arise with some of us. Again, these are the units which are a year old, so maybe the newer ones are better.