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I have a expensive TV over $6,000 and today my son knocked it over, I have geek squad accidental coverage. Does anyone know if this is covered? I called Geek squad and the first thing they ask for is policy number and I didn’t want to get into it until I knew the ins and outs of the policy, terms and conditions are so vague.
I did read this but seeing as it said wireless wasn’t sure that really appliedQuote:
Originally Posted by dirtsniffer
So you don't trust geek squad to be honest with you about what the warranty coverage is? But you'll ask strangers on the internet and then what, call geek squad and argue if they disagree?
Sounds like you are getting top value from that warranty. Is it too late for a refund?
Don't know about Geek squad, but back in the day I worked at CompuSmart and the accidental warranty we sold was provided by a third-party company, probably very similar. Anyways, for our policy, anything accidental was covered, but it did not cover general failure. For example, we had a dude come with a laptop with a dead pixel. He wanted it fixed under warranty but we said it's not covered unless it was damaged accidentally. We basically told the dude to go back to his car and punch the screen in and come back haha. He came back 5 min later with a busted screen and we replaced it under warranty. The accidental damage warranty was by far the easiest one for us to process, we basically just gave them the full store credit to buy whatever they wanted. Many people abused it, but it's expensive for a reason, and once you use it it's done, so at the end you paid a couple hundred for it either way.
You don’t have the paperwork for said warranty? Did you even read it when you bought it?
Salesmen must love you lol
It depends which protection plan you have. You mention you have accidental coverage right?
What's vague about the T&C's that you have? What does it mention? Usually its covered unless it was damaged intentionally (hence accidental coverage).
There are a bunch of T&C's here (depends on which plan and when you got it) that you should already have:
https://www.bestbuy.ca/en-ca/help/po...ion_total_plan
Take a chance on geek squad by calling them. Sometimes you have to take a chance, whether that be on someone, or something!
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This.Quote:
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If you don't have the paperwork that you signed. You are at the mercy of what Geek Squad says with no recourse.