Rogers technical support on Bold
Hey guys, I'm currently using a Blackberry Bold and my bluetooth will not enable. I tried doing an OS reload and still nothing. So I get on the phone with Roger's support, and the guy tells me to do the reload again, but I have to wait 24 hours before I test the bluetooth.
This is where my question is....why? If i'm just testing the OS, it either works, or it doesn't correct? Waiting 24 hours before I test the bluetooth shouldn't make a difference right?
So anyways, I refused to do the wipe again because it takes time, so he hesitantly sent me a new one, but said that if they test it and are able to activate it, then I have to pay for it, so I'm a bit paranoid. Do you guys think my theory is right? Or does waiting 24 hours before testing it really matter? Thanks.
Re: Rogers technical support on Bold
Quote:
Originally posted by little_wan
Hey guys, I'm currently using a Blackberry Bold and my bluetooth will not enable. I tried doing an OS reload and still nothing. So I get on the phone with Roger's support, and the guy tells me to do the reload again, but I have to wait 24 hours before I test the bluetooth.
This is where my question is....why? If i'm just testing the OS, it either works, or it doesn't correct? Waiting 24 hours before I test the bluetooth shouldn't make a difference right?
So anyways, I refused to do the wipe again because it takes time, so he hesitantly sent me a new one, but said that if they test it and are able to activate it, then I have to pay for it, so I'm a bit paranoid. Do you guys think my theory is right? Or does waiting 24 hours before testing it really matter? Thanks.
Why didn't you ask him that? If you did, that would have gave you indication if it was just a BS response and he was trying to get rid of you.
Call again and also mention the other tech said to wait 24 hours and see what he says.